◈ Homepage — https://www.akia.com/AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers The AI agent that operates your guest lifecycle. Akia autonomously handles guest engagements and internal operations — from welcome to welcome back. See Demo Evelyn Harrington (Room 302) now Can I check in early? Fetching reservation 44ms Ms. Harrington, your room is available for early check-in for a $40 fee. 2,000+ happy customers automating their guest lifecycles. 4.9 4.8 5.0 4.8 BOOKING ARRIVAL STAY DEPARTURE Ocean view this weekend? Let me check for you. BOOKING Akia will answer more questions. Akia engages visitors on your website, answers their questions in real time, and guides them to book directly with you. Skill: Reservations Cure window shopping Upsells More ancillary revenue Akia is your agent. Give her the skills you need. Whether you need more direct bookings, higher guest satisfaction, or stronger brand loyalty — there's a skill for that. Reservations Convert website visitors into direct bookings with AI web chat that answers questions about rooms, rates, and availability in real time. Guest Services Handle every guest message, request, and question automatically over SMS, WhatsApp, or webchat — your front desk gets time back. Marketing Turn past guests into repeat visitors. Akia builds targeted segments, writes email campaigns, and manages Google Ads on autopilot. Akia will learn from your team. As your team uses the platform, Akia picks up on brand voice, common questions, and the things that make your property uniquely yours — without requiring manual training or configuration. Learn more Knowledge Base ADD REFERENCE UPLOAD ACCEPT ALL Search NAME CREATOR LAST UPDATED ACTIONS House manual / Guest guidebook Cordelia Kay 4 days ago Pet Policy / Dog Friendly Joseph Samson 4 days ago And you get to decide when she's ready for full autonomy. During her training period, Akia won't take action without explicit staff approval. As your team gets more comfortable, you can explicitly define where she can do more. Learn more Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago Searching references 292ms Searching nearby 3.2s Accepted by Daniel Thompson There isn't a coffee maker in the unit, but Doyle's is next door, open all day and makes a great cup! Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago Automation that drives the results that drive revenue. 78% of messages handled by AI 2x increase in 5-star reviews $10,000+ bookings generated in 1 week We can run targeted campaigns for each property without discounting publicly. The branding stays intact, the rates feel premium, and we still fill rooms during our quieter months. Bettina Rodarte Marketing & Revenue Management Just landed. Take a quick glance at what's been keeping us busy. News from the team, the latest in AI and hospitality, or catch up a recent webinar. CASE STUDY Faria Resorts drove $89K in post-stay revenue in one month. I really like how it’s integrated with everything so I can pull all the audiences from our reservations. It’s pretty simple with the drag and drop, and I love that you can see exactly who booked it. PRODUCT UPDATE Akia UI Updates: April 2026 We made updates to the Mini Apps, Knowledge Base, and Orders interfaces. Here’s what changed and where to find things in the new layout. WEBINAR Inside Invisible Hospitality™: Delivering high-touch stays with limited staff Discover how Revival Hotels, with 8 properties and 340 units, reimagined operations to deliver seamless guest experiences—without a front desk and limited staff. Hire the AI agent that will elevate your guest lifecycle. Put your guest journey on autopilot. Book a demo today. See Demo Download on the App Store GET IT ON Google Play AI Marketing Guest Services Reservations COMPANY About Pricing Careers Contact Security Privacy SOLUTIONS Upsells Digital Check-In Guidebooks Tipping PLATFORM AI Training Unified Inbox BUILDERS Mini Apps Emails Reports INTEGRATIONS Marketplace Chrome Extension Developers RESOURCES Blog Case Studies Webinars Glossary We use cookies to improve your experience and analyze traffic. You can opt out of data sharing at any time. I Understand Don't Share Web Chat Toggle Have a question? Chat with us to see if Akia is right for your propert... ◈ Interior Pages — 28 pages crawledAI Agent for Hospitality | Akia — Guest Experience Platform AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Plans & Pricing Pick the skills and pricing tier that work for you. Reservations Guest Services Marketing Select skills to enable more features. Basic Just the essentials for starting with agents. PMS Integration Marketplace Unlimited Users Tone of Voice Brand Kit Guest Services AI Responder Unified Inbox Journey Builder Mini Apps Builder Digital Check-In Guidebooks Email Builder Marketing Campaign Automation Email Builder Sign-Up Forms Surveys Limits Touchpoints 6 Monthly Emails 900/unit Monthly SMS 9/unit Talk to Sales Pro Popular Tools to increase context and personalization. Everything in Basic Content Variations Advanced Permissions Guest Services Upsells & Upgrades Payments Third-Party Authorizations Cashless Tipping PCI Handling Marketing Loyalty Program Meta Ads Social Media Limits Touchpoints 12 Monthly Emails 1,000/unit Monthly SMS 10/unit Talk to Sales Max For enterprise-grade tools and organization management. Everything in Pro SSO Dedicated Support Guest Services ID Verification Queues & Routing Door Codes Marketing Google Ads Reputation Limits Touchpoints Unlimited Monthly Emails 1,200/unit Monthly SMS 12/unit Talk to Sales Frequently asked questions How does pricing work? What is a skill? Can I start with one skill and add more later? What integrations are included? Do you support multi-property hotel groups? Not sure which plan is right for you? Talk to our team to find the perfect fit for you. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Developer Docs | Akia Developers Version 3 Menu Introduction Authentication Rate Limits Campaign Pixel Install Web Chat Embedding Akia Riptide Scopes Webhooks Resources Audience POST /audiences POST /audiences/:audience_id/add Context GET /me GET /me/team_chats Customer POST /customers GET /customers/:id POST /customers/:id POST /customers/search GET /customers/:id/reservations POST /customers/:customer_id/messages POST /customers/:customer_id/mark_open POST /customers/:customer_id/activities Mini Apps GET /mini_apps GET /agreements POST /agreements/generate GET /signed_agreements/:id GET /mini_apps/:mini_app_id GET /agreements/:id/sessions GET /mini_apps/:mini_app_id/sessions GET /mini_app_sessions/:mini_app_session_id Properties GET /properties Report POST /reports/:id/run Reports GET /reports/jobs/:identifier Reservations POST /reservations POST /reservations/search POST /reservations/search GET /reservations/:reservation_id POST /reservations/:reservation_id GET /reservations/:reservation_id/folio_items GET /reservations/:reservation_id/custom_fields POST /reservations/:reservation_id/custom_fields Team Chat POST /team_chats/messages Introduction Getting Started Access to Akia's API is currently available to select partners. Please reach out to [email protected] if you have a request. Akia offers a REST-ful API with authentication implemented in accordance with OAuth 2.0 (RFC 6749). The current version of the Akia API is version 3 (beta). The current version of the API may release breaking changes, which will be published here. The OAuth 2.0 Authorization Framework https://tools.ietf.org/html/rfc6749 API Calls All calls in this documentation expect either GET or POST requests made against the following base URL (unless otherwise specified). https://api.akia.com/v3/ Additionally, most of our API calls will require an access token generated through an OAuth Dialog, which can be found on our Authentication page. Next: Authentication https://api.akia.com/docs/authentication See a Demo | Akia Akia will see you now. See a demo of AI agents in hospitality. About | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Building the future of hospitality. Akia was founded with a simple belief: every guest deserves a seamless, personalized experience, and every hotel should have the tools to deliver it. We're building AI-powered technology that makes this possible at scale. 0 Founded 0+ Team members 0+ Hotels served 0M+ Guest interactions Our story The hospitality industry runs on personal connections. But as guest expectations have evolved and operational complexity has grown, hotels have struggled to maintain the level of personalized service that guests expect. We saw an opportunity to use AI and automation to handle the routine, so hotel teams could focus on the exceptional. What started as a simple guest messaging tool has evolved into a comprehensive platform that covers the entire guest journey — from the first website visit to the post-stay review. Today, Akia powers guest experiences at over 1,000 properties worldwide, from boutique hotels to major hotel groups. Our AI agents handle millions of guest interactions each year, helping hotels increase revenue, reduce costs, and earn better reviews. Join our team. We're always looking for talented people who are passionate about hospitality and technology. View Careers Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Marketplace | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Marketplace Find ways to supercharge your Akia agent. All Operations Payments Property Management Remote Key Smart Locks Streamline Leading the vacation rental software industry with innovative solutions to Streamline your business. Mews Mews is a property management system designed to simplify and automate all operations for modern hoteliers and their guests. From the booking engine to check-out, from front desk to revenue management, every process is easier, faster and more connected. Cloudbeds A cloud-based, integrated platform to grow revenue faster, streamline operations, and deliver memorable guest experiences. StayNTouch Stayntouch PMS has everything you need to streamline operations, drive revenue, and enhance the guest experience for your hotel or chain. Guesty Guesty automates and streamlines every aspect of your growing & changing rental business. Opera Hotels worldwide use Oracle hotel management technology to help deliver exceptional, personalized experiences for each guest and provide staff with powerful tools and services to make their work simpler and increase productivity. WebRezPro WebRezPro is an award-winning property management system (cloud PMS) built for properties of all types and sizes. Infor HMS Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Track PMS Track was named “Vacation Rental Software of the Future” in 2019 and 2021. Why? Because we’re as focused on the future as you are. Our Track property management solution can automate thousands of daily operational and communication tasks. When you see what it can do, you’ll believe the future is now. RoomMaster roommaster is an all-in-one cloud-based PMS designed to simplify hotel operations, boost efficiency, and enhance guest satisfaction. Escapia Vacation rental software to help you easily manage 25 properties — or 2,500 — with smart automation, custom business guidance, and more. Quore Quore streamlines the tracking and management of hospitality processes and sanitization efforts to ensure your hotel runs seamlessly and maintains brand, quality and sanitization standards. Springer Miller Systems A fully-integrated suite of hospitality management systems that are tailored to hotels, resorts and spas of every scope and specialty. Developed with forward-thinking innovation, guided by savvy experience and backed by our global service network. FLEXIPASS FLEXIPASS is the intelligent digital keys platform for accommodation + PMS + guest technology needs. Jonas Chorum Jonas Chorum is a suite of streamlined, intuitive and flexible property management solutions, designed to provide hotels with everything they need to operate more efficiently and cost effectively, all while delivering a personalized guest experience. InnRoad innRoad gives thousands of properties worldwide the tools they need to run a great business. RemoteLock With most access control software, you’re stuck with limited hardware options. RemoteLock lets you manage access your way. Autoclerk RezStream rezStream is a reservation software and internet marketing company that services the hospitality industry. We provide independent lodging properties with high-quality, interconnected business tools and a suite of services to fuel their success. Resort Suite ResortSuite PMS is a hotel management software solution that can work with existing hotel platforms to improve guest relationships. Agilysys Agilysys provides hospitality management system that connects PMS, POS, payments, and guest experiences to help brands go beyond traditional hospitality. Alice Enable lean hotel staff to do the most impactful work in the most efficient way. Apaleo The open hospitality platform to manage any property. ASI Cloud Anand Systems Inc (ASI) was founded in 1998 with headquarters in Tracy, CA, USA, and it has grown with installations in over 160 countries. ASI provides full-featured hotel software with all features expected at a hotel front desk, back office and other POS stations such as restaurants, bars and gift shops. AutoHost Intelligent guest screening and Airbnb background checks for short-term rental and hotel operators. Prevent parties, chargebacks and property damage. Book4Time Spa & Ancillary Revenue Management Software for Hotels & Resorts Brivo The original cloud-based access control solution trusted by millions. Protect your building, employees, visitors, customers, residents and data with Brivo. Checkfront Checkfront is a booking management platform trusted by thousands of tour operators worldwide. Our platform empowers businesses to sell tours and activities on any website by providing live inventory management, dynamic pricing, customer notifications, and channel distribution. CleanMeNext LLC Powerful mobile housekeeping, maintenance management, and efficiency tools with the simplicity and ease of paper. Clock Elina PMS Property Management Software for hotels, serviced apartments and short stay rentals. We enable and inspire hospitality providers through ideas and innovation. All the core tools you need for managing reservations in one cloud based system, with APIs. Guest Tracker Simple solutions for campgrounds, lodges, marinas and RV parks, with the reputation you can trust. Hospitable Whether you use Airbnb, Vrbo, Agoda, or Booking.com — Hospitable will help you automate. Hostaway Hostaway Vacation Rental Software and Airbnb Management System Helps You Grow Your Property Management Business By Automating & Streamlining Every Aspect Of Your Business across Airbnb, Vrbo, Booking.com, Expedia, and others. Hostfully Hostfully is a complete, end-to-end property management platform that helps vacation rental property managers increase bookings and boost revenues. Knowcross Knowcross gives your hotel staff access to better guest data so you can better anticipate, respond and surpass expectations. Little Hotelier Little Hotelier is an all-in-one reservation and accommodation management system specifically thought about, designed and built for Bed and Breakfasts, Guest Houses and Small Hotels; helping hospitality business owners and managers play the web professionally, saving on time and resources. Lodgify Whether you’re just getting started or have been in the business a while, Lodgify's vacation rental management software has everything you need to increase your occupancy and income. LuxuryRes LuxuryRes provides an integrated channel management tool. You can control your PMS, GDS, online travel agents and website booking engine with a single click Maestro Maestro is the only hotel management software offering an all-in-one hotel & resort PMS in a web browser and mobile platform, deployed cloud or on premise. Open Hotel OpenHotel offers a full-featured suite of tools that gives you everything you need to operate your property. Flexibility is always a key focus at OpenHotel. OpenHotel strives to give you easy-to-use tools to achieve the exact effect you're looking for so you can maximize your revenue. OpenKey OpenKey enables hotels and resorts to offer contactless guest experiences with Digital Key entry, mobile check-in, and hotel-specific apps that integrate with your existing PMS. OwnerRez OwnerRez is the internationally recognized as a leader in the vacation rental industry for channel management, CRM, PM, accounting, messaging and websites. RoomKeyPMS RoomKeyPMS provides a PMS that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, they have proven themselves as a trusted hotel industry partner for almost 20 years. RoomRaccoon All-in-one hotel management software for Guidebooks | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Akia keeps your guidebooks updated . Pull in arrival instructions, door codes, and property details from your PMS — every guest gets a personalized guidebook. See Demo The problem Guidebooks go stale fast. With Akia Guidebooks that stay current automatically. The problem Guidebooks go stale fast. Maintaining paper binders. Staff spend hours printing, updating, and replacing physical binders that guests rarely read. Outdated guidebooks create questions. Wrong door codes, old WiFi passwords, and stale recommendations generate calls and texts to the front desk. You don't know when information should be updated. Without a system tied to your PMS, there’s no trigger to refresh details when a code or policy changes. With Akia Guidebooks that stay current automatically. Always accurate, always personalized. Akia pulls live data from your PMS so every guest sees the right door code, the right check-in time, and the right property details — no manual updates needed. Maintaining paper binders. Staff spend hours printing, updating, and replacing physical binders that guests rarely read. Outdated guidebooks create questions. Wrong door codes, old WiFi passwords, and stale recommendations generate calls and texts to the front desk. You don't know when information should be updated. Without a system tied to your PMS, there’s no trigger to refresh details when a code or policy changes. Always accurate, always personalized. Akia pulls live data from your PMS so every guest sees the right door code, the right check-in time, and the right property details — no manual updates needed. 0% Fewer Inquiries 0 hrs Saved Weekly 0% Guest Engagement How it works Connect your PMS. Akia syncs reservations and property details from your PMS in real time. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Design your guidebook. Add check-in instructions, property info, local recommendations, and more. No technical skills needed. Guidebook Guidebook Merge in details. Door codes, WiFi passwords, guest names — pulled live from your PMS. One template serves every unit. Merge Fields Personalized per reservation {{guest_name}} Margaret Ellison {{door_code}} 4829 {{wifi_password}} sunshine2024 {{check_in_time}} 3:00 PM {{unit_name}} Suite 204 Auto-populated per guest Schedule it in the journey. Text the guidebook to guests before arrival. Edit once, every guest sees the latest version. Pre-Arrival 9:00 AM Scheduled Action Check-In 3:00 PM Scheduled Action Mini App Guidebook SMS · 1 variant During Stay 6:00 PM Scheduled Action How it works Connect your PMS. Akia syncs reservations and property details from your PMS in real time. Design your guidebook. Add check-in instructions, property info, local recommendations, and more. No technical skills needed. Merge in details. Door codes, WiFi passwords, guest names — pulled live from your PMS. One template serves every unit. Schedule it in the journey. Text the guidebook to guests before arrival. Edit once, every guest sees the latest version. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Guidebook Guidebook Merge Fields Personalized per reservation {{guest_name}} Margaret Ellison {{door_code}} 4829 {{wifi_password}} sunshine2024 {{check_in_time}} 3:00 PM {{unit_name}} Suite 204 Auto-populated per guest Pre-Arrival 9:00 AM Scheduled Action Check-In 3:00 PM Scheduled Action Mini App Guidebook SMS · 1 variant During Stay 6:00 PM Scheduled Action Akia can read the guidebooks to answer questions. When a guest asks a question over SMS or web chat, Akia's AI references the content in your guidebooks to answer accurately. Build the guidebook once, and the AI uses it as a knowledge base. Where's the laundry detergent in this unit? Akia's software is highly intuitive and user-friendly, especially when working with a team. It simplifies tasks like assigning responsibilities and managing shifts. Steve Ambruzs Director of Guest Servicing, Stay Roanoke Case Study 94% Guest Engagement 93% Booklet Open Rate 75% Agreement Sign Rate More capabilities Explore some of Akia's other hidden talents. Mini Apps The builder behind guidebooks, surveys, checkout, and more. Learn more Mini Apps Digital Check-In Registration cards powered by Mini Apps. Learn more Digital Check-In AI Training Teach Akia your property details in minutes. Learn more AI Training Mini Apps The builder behind guidebooks, surveys, checkout, and more. Learn more Mini Apps Digital Check-In Registration cards powered by Mini Apps. Learn more Digital Check-In AI Training Teach Akia your property details in minutes. Learn more AI Training Build your first guidebook. See how Akia's dynamic guidebooks keep guests informed without manual work. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Reporting | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Real-time reporting for every guest touchpoint. Track guest satisfaction, messaging volume, revenue, and team performance with dashboards built for hospitality. See Demo Dashboards that surface what matters. See check-in completion rates, average response times, upsell revenue, review scores, and more — all in one place. Filter by property, date range, or team member. Performance Dashboard Hotel Segundo · Last 7 days Check-in Rate 94% +3% Avg Response Time 38s -12s Upsell Revenue $4,280 +18% Review Score 4.8 +0.2 Messages by Channel SMS 1243 Web Chat 612 WhatsApp 389 Email 142 Scheduled reports, delivered. Set up daily, weekly, or monthly reports and have them delivered to your inbox automatically. Share performance snapshots with ownership and management without logging in. Scheduled Reports 3 active schedules Weekly Performance Summary Every Monday, 8:00 AM To: GM, Front Office Manager Last sent: Mar 10, 2026 Daily Check-In Report Daily, 6:00 PM To: Front Desk Team Last sent: Mar 12, 2026 Monthly Revenue Report 1st of month, 9:00 AM To: Ownership Group Last sent: Mar 1, 2026 See your data in action. Book a demo to explore Akia's reporting dashboards with your own property data. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Inside Invisible Hospitality™: Delivering high-touch stays with limited staff | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo On Demand Inside Invisible Hospitality™: Delivering high-touch stays with limited staff August 12, 2025 60 minutes Discover how Revival Hotels, with 8 properties and 340 units, reimagined operations to deliver seamless guest experiences—without a front desk and limited staff. Their portfolio spans small, remote towns where hiring is hard, talent is scarce, and operational costs are high. So, how do they deliver a consistent, high-touch experience across every property? By building an approach they call Invisible Hospitality™—a model powered by automation, personalization, and flexible technology. Join Greg Williams, EVP of Operations at Revival Hotels, along with Stayntouch and Akia, to learn how Revival is redefining operations across its growing portfolio—starting with no traditional check-in. In this session, we’ll cover: Powering guest journeys with ID verification, auto check-in, and smart access codes Strategies for delivering hospitality without full-time staff in remote markets Why Invisible Hospitality™ is the future for guest-centric, staff-efficient hotel brands Tips for cutting operational costs Speakers Greg W. EVP of Operations Stacey L. VP of Sales, North America John E. VP of Sales Ready to transform your guest experience? Join thousands of hotels using Akia to automate operations and delight guests. Get Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Reservations | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Stop losing bookings to OTAs. Put Akia on your website to answer questions, check real-time availability, and drive more direct bookings. See Demo The Segundo Online ✕ Type your message here. Powered by Akia More bookings. Less work. 0% messages resolved by AI 0% more direct bookings 0-0% OTA commissions saved Today Bookings slip through the cracks. With Akia Reservations An AI agent that drives direct bookings around the clock. Today Bookings slip through the cracks. After-hours inquiries go unanswered. Guests browse your site after hours, can't get answers, and book on OTAs instead. Reservations has to look up reservation information. Staff spend time manually searching the PMS for every inquiry that comes in. Have to cross reference PMS for availability. Checking rates, room types, and availability across dates is slow and error-prone. With Akia Reservations An AI agent that drives direct bookings around the clock. Akia handles the full conversation. From inquiry to booking, without pulling your team away from in-house guests. After-hours inquiries go unanswered. Guests browse your site after hours, can't get answers, and book on OTAs instead. Reservations has to look up reservation information. Staff spend time manually searching the PMS for every inquiry that comes in. Have to cross reference PMS for availability. Checking rates, room types, and availability across dates is slow and error-prone. Akia handles the full conversation. From inquiry to booking, without pulling your team away from in-house guests. How it works hotelsegundo.com HOTEL SEGUNDO Rooms Dining Book Your escape awaits. BOOK NOW 1 Install Web Chat Install our web chat using Wordpress one-click install or by embedding our code snippet. 🌐 Website 🏨 PMS 💬 Conversations A 💡 FAQs 📋 Policies 🏷️ Inventory 2 AI training begins Akia will learn from your website, PMS, and you as guest inquiries come in. Akia Inbox AI resolved 0 / 0 SM Sarah M. 2m ago Do you have late checkout? AI JL James L. 5m ago Is parking included? AI MK Maria K. 8m ago Can I book a spa appointment? AI TW Tom W. 12m ago What time is breakfast? AI AI resolution rate: 100% 3 Sit back and watch Over time, Akia will eventually start to pick up more and more of the requests. AI is a game-changer. Not getting interrupted and knowing guests are being taken care of is absolutely great. 90% of our messages are resolved automatically by AI Agents. Matt Chandler Owner, The Chandler Hotel 90% AI Resolution $20-30K Upsell Revenue Read case study Akia checks your PMS for real-time availability. When guests ask for certain amenities or availability, Akia can find information and availability in your PMS just like a team member would. Akia will learn from your team. As your team uses the platform, Akia picks up on brand voice, common questions, and the things that make your property uniquely yours — without requiring manual training or configuration. Learn more Knowledge Base Add Reference Upload Accept All Search Name Creator Last Updated Actions House manual / Guest guidebook Cordelia Kay 4 days ago Pet Policy / Dog Friendly Joseph Samson 4 days ago Supervised autonomy. No chaotic hallucinations. During her training period, Akia won't take action without explicit staff approval. As your team gets comfortable, you choose when to let her do more. Learn more Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago Searching references 292ms Searching nearby 3.2s Accepted by Daniel Thompson There isn't a coffee maker in the unit, but Doyle's is next door, open all day and makes a great cup! Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago More capabilities Explore some of Akia's other hidden talents. Digital Check-In Verify guest ID and payment before arrival. Learn more Digital Check-In Skill: Guest Services The AI skill that manages the full guest experience post-booking. Learn more Skill: Guest Services Unified Inbox Where your team sees and manages every conversation. Learn more Unified Inbox Digital Check-In Verify guest ID and payment before arrival. Learn more Digital Check-In Skill: Guest Services The AI skill that manages the full guest experience post-booking. Learn more Skill: Guest Services Unified Inbox Where your team sees and manages every conversation. Learn more Unified Inbox Start driving more direct bookings. See how Akia's Reservations skill captures revenue that would otherwise go to OTAs. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Blog | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Blog Insights, best practices, and product updates from the Akia team. Article What 900,000 guest messages revealed about how properties actually run. Most guest messages work out of the box. Some need training. A few should never leave your team. Here's how to think about which is which. Stephanie P. · May 6, 2026 Product Updates Akia UI Updates: April 2026 We made updates to the Mini Apps, Knowledge Base, and Orders interfaces. Here’s what changed and where to find things in the new layout. April 22, 2026 Article Lost in translation: hotels are turning language barriers into 5-star reviews The small operational fix that turns frustrated foreign-language guests into five-star reviewers. Stephanie P. · April 1, 2026 Why 65-87% of hotels are chronically short-staffed at the front desk — and what automation is doing about it The worker gap is widening. Properties that automate now will be structurally better off when it arrives in full. March 25, 2026 Article 40% of hotel bookings happen within a week. Why booking windows are shrinking and how to capture last-minute demand without dropping rates Stephanie P. · March 23, 2026 Article When our best employee leaves, does their knowledge go with them? Add your SOPs to Akia’s knowledge base so your AI Agent helps keep the guest experience consistent across your team. Stephanie P. · March 20, 2026 Product Updates Train it once. Let it work forever. AI Agents train themselves on your team’s knowledge such as policies, brand, and operations, then applies it across every guest interaction. Amanda W · March 19, 2026 Article Hand it your property handbook. AI Agents replace months of onboarding. When most people hear "AI training," they picture months of setup, technical teams, and complex configurations. In hospitality, it’s way easier. Akia's AI Agents learn from your website, your Property Management System, and your team to handle guest experiences on their own. Stephanie P. · February 26, 2026 Product Updates Your AI Agent isn’t just support. It’s a revenue engine. How to use Akia’s AI Agent to drive direct bookings & upsell smarter. Amanda W · February 26, 2026 Article Reduce guest inquiries with AI that reads your website. Akia’s AI Agents read your website for context on FAQs, policies, amenities, and more to automatically respond to guests. Stephanie P. · January 8, 2026 Product Updates Automate after-hours support for your team. Schedule when AI Agents need to respond automatically and choose the tasks they’re allowed to handle. Stephanie P. · December 10, 2025 Article Akia customers featured in the MICHELIN Key list of top hotels MICHELIN recognized these Akia-powered hotels for more than just great design; they deliver experiences that guests remember long after checkout. Stephanie P. · December 10, 2025 Product Updates AI Agents troubleshoot issues step by step to reduce maintenance calls. Walk guests through simple fixes and give your team the context they need to avoid unnecessary dispatches and resolve real issues faster. Stephanie P. · November 10, 2025 Product Updates AI Agents reference your Guest Book to answer guest inquiries. AI Agents pull policies, instructions, and offers from your Mini App to better respond to your guests, cutting time spent for staff to manually respond. Stephanie P. · October 30, 2025 Article Booking.com & Expedia integrate with GPT-5: What it means for hospitality GPT-5 is changing the way travelers plan trips. With the rollout of apps inside ChatGPT, platforms like Booking.com and Expedia are now built directly into the chat experience. Here’s what’s happening, and what it means for hotels and vacation rentals. Stephanie P. · October 10, 2025 Product Updates An AI Agent that keeps teaching itself. Onboarding staff takes weeks. Akia’s AI skips the setup by cloning your best employee, shadowing staff, learning from real conversations, and building its own knowledge base for smarter, more consistent answers. Stephanie P. · October 10, 2025 Product Updates AI Agents respond to OTA messages Hotels and vacation rentals can now manage OTA guest conversations directly in Akia, with self-training AI Agents that improve replies, reduce missed messages, and keep guests happy. Stephanie P. · October 10, 2025 Hotel Revenue Management Tips for Outside Lands Learn how San Francisco hotels can optimize revenue during Outside Lands with dynamic pricing, direct booking tactics, and guest-focused upsells. Emily F. · September 25, 2025 Why Guests Remember the Room—and Write About It In boutique hospitality, the hotel room is the most influential space for shaping guest impressions, driving reviews, and reinforcing brand identity through thoughtful design and operational detail. Emily F. · September 25, 2025 Article The White Lotus Effect: How Pop Culture is Driving Hotel Bookings Filming locations for The White Lotus have seen massive upticks in visits and reservations. Learn how your property can capitalize on trends, even without a major HBO series. Thomas M. · September 25, 2025 Take the chaos out of hotel operations: master task management Learn how automated task management can help your team work more efficiently. Never let a task slip or get forgotten. Stephanie P. · September 25, 2025 Article New Airbnb Rental Policy: How Akia Helps Your Property Stay Compliant By partnering with Akia, vacation rental managers can navigate Airbnb's new policies with confidence. Thomas M. · September 25, 2025 Peak travel, peak stress: Handle July 4th like a pro Make the most of the holiday rush with smart messaging and festive Upsells Stephanie P. · September 25, 2025 How Akia’s AI Agent works (and why it’s so simple to use) A step-by-step look at how Akia’s AI Agent is trained, supervised, and ready to help your guests. Stephanie P. · September 25, 2025 Article Why did people beg for GPT-4 back Inside the GPT-5 personality debate and OpenAI’s fix Stephanie P. · September 25, 2025 6 properties that capture feedback before checkout. What data from 6 top-performing properties reveals about stopping negative reviews before they go public. Stephanie P. · September 25, 2025 ChatGPT prompts every hotelier should try in 2025 A guide to ChatGPT prompts every hotelier can use to simplify daily operations, train staff, and improve guest satisfaction. Emily F. · September 24, 2025 Top Trends Shaping the Hotel Industry in 2025: Key Insights for General Managers The hospitality industry is undergoing significant change as technology, guest expectations, and operational needs evolve. To remain competitive, general managers must stay ahead by embracing emerging trends. Here are the key takeaways: Stephanie P. · September 24, 2025 Quick hacks that cut check-in costs in half Discover how digital check-in helps boutique hotels cut costs, prevent fraud, capture guest data, and create smoother arrivals while boosting upsell opportunities. Emily F. · September 24, 2025 Celebrating housekeepers week 2025: A guide for hotel leaders Celebrating the heart of hospitality: creative ways hotels can honor their housekeeping teams. Emily F. · September 24, 2025 Hotel vs Resort Learn the key differences between hotels and resorts, from amenities and locations to guest expectations. This guide helps travelers choose the right stay and helps hospitality professionals position their property effectively. Emily F. · August 29, 2025 How to keep hospitality human with digital check-in Guests love the speed of digital check-in, but they remember the way you made them feel. The real magic happens when technology meets human warmth. Emily F. · August 28, 2025 How to use ChatGPT to draft the perfect hotel welcome card Learn how boutique hotels can use ChatGPT to create warm, personalized welcome messages that delight guests from the moment they arrive. This step-by-step guide shows Akia UI Updates | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Product Updates Akia UI Updates: April 2026 April 22, 2026 We made updates to the Mini Apps, Knowledge Base, and Orders interfaces. Here’s what changed and where to find things in the new layout. Updates: Mini App Wizard (new guided creation) Mini Apps layout + Submissions tab (new + visual refresh) Knowledge Base relocation + tab structure Orders tab layout refresh Mini App Wizard We introduced a new Mini App creation wizard to make it faster to set up Mini Apps without starting from scratch. Previously, properties created Mini Apps manually by adding each component step by step. Now, you can begin by selecting a Mini App type such as: Registration Card Arrival Guide Checkout Flow Tipping Form Commerce Store After selecting a type, the wizard automatically suggests a starting structure based on that Mini App. Standard components are pre-selected depending on the template. For example, a Digital Check-In Mini App may already include fields like arrival date, departure date, room type, and check-in time. ## Coming soon: Knowledge Base Previously, Knowledge Base content lived inside Automation → Agents. Now it has its own dedicated space in the left navigation under Knowledge Base. No content was removed — existing entries remain available in the new layout. The Knowledge Base separates in 4 sections: General - Property-wide information your Agent should reference when answering guest questions. Unit specific - Details that vary between rooms, units, or buildings. Internal - Staff-facing guidance that helps the Agent decide how to respond or escalate situations. Resources - Links and documents your Agent can reference when answering questions. ## Mini App Editor We updated the layout of the Mini Apps section with a refreshed design and added a new Submissions tab. The Mini Apps area now includes: Mini Apps Submissions (new) Collections Assets The updated layout introduces a cleaner top navigation across these sections. The new Submissions tab allows you to review responses from Mini Apps in one centralized view. You can filter submissions by Mini App and specific date when reviewing responses. ## Orders Tab We updated the layout of the Orders tab . You can now toggle between Orders and Archive at the top of the page. Filters such as department selection and sorting options are grouped together in the top left. Order sections like Incoming, In Progress, and Done remain the same. No functionality changed. This is a visual layout update. ## New Anatomy of Navigation Bar You’ll now see clearer tab-style navigation, a dedicated account switcher when viewing account-specific data, and predictable locations for create and edit actions so moving between views feels more intuitive. That's a wrap on April's updates. Stay tuned for what's next! Read more Article What got you to 20 Units won't get you to 100. How the way you operate has to change as your portfolio grows, and when to get ahead of it. Stephanie P. Article What 900,000 guest messages revealed about how properties actually run. Most guest messages work out of the box. Some need training. A few should never leave your team. Here's how to think about which is which. Stephanie P. · May 6, 2026 AI is reshaping hospitality — fast Businesses that wait to adopt AI risk falling behind. Get actionable insights on AI and hospitality delivered to your inbox. Subscribe No spam. Unsubscribe anytime. Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Email Builder for Hotels | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Beautiful and personalized emails that engage guests. The email builder designed with the nuances of hospitality in mind. See Demo Without Akia With Akia Without Akia Export emails from PMS Manually pull guest lists from your property management system every time you want to send. Exclude future guests Cross-reference reservation dates to avoid sending promotions to guests who already booked. Manual audience creation Build segments by hand in a spreadsheet or third-party tool with no connection to your guest data. With Akia Automated and always in sync Guest lists update automatically from your PMS. Audiences build themselves. Future guests are excluded natively. Just design your email and send. Export emails from PMS Manually pull guest lists from your property management system every time you want to send. Exclude future guests Cross-reference reservation dates to avoid sending promotions to guests who already booked. Manual audience creation Build segments by hand in a spreadsheet or third-party tool with no connection to your guest data. Automated and always in sync Guest lists update automatically from your PMS. Audiences build themselves. Future guests are excluded natively. Just design your email and send. How it works Connect your PMS Akia syncs guest data directly from your property management system — no exports, no uploads, no stale lists. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Create audiences easily Build guest segments with filters like stay dates, room type, loyalty status, and more. Audiences update automatically as new data comes in. Audience Builder Dynamic guest segments Past guests — last 90 days 1,247 guests Direct bookers 834 guests Loyalty members — Gold+ 312 guests Checked out — no review 156 guests Customized based on recipient Merge fields pull guest names, reservation details, and property info directly from your PMS so every email feels personal. Conversion tracking built in See who opened, clicked, and booked. Track revenue generated from every campaign without third-party analytics. How it works Connect your PMS Akia syncs guest data directly from your property management system — no exports, no uploads, no stale lists. Create audiences easily Build guest segments with filters like stay dates, room type, loyalty status, and more. Audiences update automatically as new data comes in. Customized based on recipient Merge fields pull guest names, reservation details, and property info directly from your PMS so every email feels personal. Conversion tracking built in See who opened, clicked, and booked. Track revenue generated from every campaign without third-party analytics. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Audience Builder Dynamic guest segments Past guests — last 90 days 1,247 guests Direct bookers 834 guests Loyalty members — Gold+ 312 guests Checked out — no review 156 guests Exclude future guests as a native capability. Because Akia is connected to your PMS, you can comfortably send promotions without worrying about who's receiving them. Future guests are automatically filtered out — no manual cross-referencing, no awkward double-sends. Loyalty is built into email design. Customize emails and audiences based on a simple to design loyalty program that's built into Akia. Reward repeat guests, segment by tier, and personalize every touchpoint without a separate loyalty platform. What stood out most was how easily Akia synced guest data from Stayntouch. That made our mailing list update automatically and can create recurring campaigns that don't require constant re-uploading. Rick Emery General Manager Case Study $125K Revenue in 4 months $20K From a single campaign More capabilities Explore some of Akia's other hidden talents. Unified Inbox Where all guest conversations live. Learn more Unified Inbox Mini Apps Build guest-facing experiences without code. Learn more Mini Apps Skill: Marketing Let AI build and send emails autonomously. Learn more Skill: Marketing Unified Inbox Where all guest conversations live. Learn more Unified Inbox Mini Apps Build guest-facing experiences without code. Learn more Mini Apps Skill: Marketing Let AI build and send emails autonomously. Learn more Skill: Marketing Build your first email. See how Akia's email builder replaces plain-text PMS emails with branded, personalized templates. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Marketing | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Your marketing strategy on autopilot . Akia identifies the best opportunities, does the work, then notifies you. See Demo 9:41 Akia Low occupancy May 25. Campaign drafted: https://mi.ni.app/E9cAh2f3 Text message Results within a week. Akia's marketing skill self-onboards in less than 24 hours. $0 bookings in 7 days 0x marketing volume 0% increased open rates Akia made tracking success so much easier. Because it ties directly into our booking system, we see exactly which guests booked from every campaign. Owen Wexman Marketing Strategy Manager, Revival Hotels Case Study $13K+ Post-stay bookings generated 42% Email open rate Traditional Marketing Hospitality marketing is too much data, not enough time. Autonomous Marketing Rest easy knowing Akia is managing a world-class playbook. Traditional Marketing Hospitality marketing is too much data, not enough time. Plenty of data, hard to sift. Hospitality professionals are overloaded. You're dealing with thousands, if not millions of guest records. The cost is too high. Agency retainers, freelancer fees, and full-time salaries eat into your margins. Not to mention all the training. But then, it seems like there's no time. You know you should be marketing more, but you don't know where to start or what works. Autonomous Marketing Rest easy knowing Akia is managing a world-class playbook. Akia does all the work. Email, Google Ads, Meta Ads, social media — all created, managed, and optimized by Akia. Plenty of data, hard to sift. Hospitality professionals are overloaded. You're dealing with thousands, if not millions of guest records. The cost is too high. Agency retainers, freelancer fees, and full-time salaries eat into your margins. Not to mention all the training. But then, it seems like there's no time. You know you should be marketing more, but you don't know where to start or what works. Akia does all the work. Email, Google Ads, Meta Ads, social media — all created, managed, and optimized by Akia. How it works Learns your brand voice Akia crawls your website and social media to learn your tone, style, and visual identity. ✦ Reading website content... ✦ Learning brand guidelines... ✦ Analyzing language patterns... No complicated setup Sync data automatically from your PMS or just upload a CSV of marketing contacts. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Sit back and watch Emails, paid search, social — Akia builds, launches, and optimizes campaigns on its own. $0 $0 How it works Learns your brand voice Akia crawls your website and social media to learn your tone, style, and visual identity. No complicated setup Sync data automatically from your PMS or just upload a CSV of marketing contacts. Sit back and watch Emails, paid search, social — Akia builds, launches, and optimizes campaigns on its own. ✦ Reading website content... ✦ Learning brand guidelines... ✦ Analyzing language patterns... Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... $0 $0 Unlimited revisions. Nitpick to your heart's desire. Chat with Akia to make adjustments to your content or copy. Work with her like you would with a colleague or agency. Here's the subject line for the summer promo: "Explore Our Summer Collection" Or just make the final edits yourself. If you're looking to make slight adjustments or edits, you can load her work up in our state-of-the-art Email Builder for any last minute touch ups. Learn about Email Builder 1 Replace your marketing agency today. See how Akia can help you start generating more revenue. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Akia Case Study | Faria Resorts drove $89K in post-stay revenue in one month | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Faria Resorts drove $89K in post-stay revenue in one month. With automated list syncing from Streamline, a drag-and-drop email builder, and direct booking attribution, Faria Resorts could quickly build, launch, and measure campaigns end-to-end. $89K post-stay revenue in one month About Faria Resorts is a family-owned collection of luxury lakefront vacation rentals located around Table Rock Lake near Branson, Missouri. They specialize in large, upscale homes, lodges, and villas designed for group and family stays, with a focus on “family fun” experiences and on-site amenities. The business started from a single lake home and has grown into multiple resort properties and private homes, offering guests a place to gather and create memorable lakefront vacations. Integrations Key Features Marketing Suite, Unified Inbox, Journeys, Mini Apps, Rental Agreements, Guidebooks Property Type Missouri, MO Property Size 75 Challenges Prior to adopting Akia, Faria Resorts faced a range of marketing challenges: Manual audience management — Additional steps from exporting their guest list from their PMS (Streamline) and importing into their email platform manually. Limited visibility into who actually booked — Could not identify which specific guests converted from a campaign, making ROI measurement difficult. No centralized marketing hub — Email, reservations, and guest data lived in separate, disconnected systems. Solutions When Faria Resorts discovered that Akia offered email marketing fully integrated with their existing Streamline PMS, the decision to switch was straightforward. A platform that they could sync data directly from their PMS to create audiences, track conversions and revenue, and a platform that was easy to learn and use. Seamless PMS integration & audience syncing. One of the most immediate wins was spending less time on manual list management. Akia's rule-based audience feature connects directly to Streamline, allowing her to build dynamic guest segments such as future arrivals, return guests, stays during specific seasons — without ever touching an export/import workflow. Audiences update automatically as new reservations come in, meaning her lists are always current with zero maintenance overhead. Enabling hyper-targeted campaigns tailored to the right people at the right time. Link tracking & real booking attribution. Can see exactly which guest clicked an email and made a booking. Akia's link tracking traces the email opens through to reservations, giving Faria Resorts genuine visibility into campaign performance. The platform's conversion tracking distinguishes between standard bookings and quote requests. This clarity allowed them to easily track and double down on what works. Successful campaigns targeting past guests — highlighting seasonal amenities, upcoming events, and limited-time offers. Faster execution and easier campaign workflow. Akia's intuitive drag-and-drop email builder lets Jenelle spin up campaigns quickly, a meaningful change for a lean marketing operation. She's gone from sending occasional blasts to quickly shipping 4 this month, with clear intent behind each one. The reduced friction means more campaigns get out the door, and more opportunities get in front of guests. "I've been sending a lot more frequent emails just because it's really easy to just hop in here and build something really quick." I really like how it’s integrated with everything so I can pull all the audiences from our reservations. It’s pretty simple with the drag and drop, and I love that you can see exactly who booked it. Jenelle Hostetter — Marketing Manager More case studies Rambla Contactless property maintains high guest services with AI Agents. As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect. 90% in Global Review Index 80% of outbound communication handled by AI Agents #2–3 ranking in their competitor set February 26, 2026 Weekender Hotels Weekender Hotels: Simplifying multi-property operations Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties. 2 hours/day saved on automating check-ins 3 → 1 streamlined processes for their guest experience $5.3K in upsell revenue for January 2026 February 26, 2026 Redamo Suites 5 star experiences, without a front desk Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction. 4.9/5 Average rating on Google 9.4/10 Average rating on Expedia 70% of messages are automated January 8, 2026 Ready to transform your guest experience? Join thousands of hotels using Akia to automate operations and delight guests. Get Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Security | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Security & compliance We take the security of your data seriously. Akia is built with enterprise-grade security from the ground up. SOC 2 Type II Independently audited for security, availability, and confidentiality. Encryption All data encrypted at rest (AES-256) and in transit (TLS 1.3). GDPR Compliant Full compliance with GDPR, CCPA, and other privacy regulations. 99.99% Uptime Enterprise-grade infrastructure with redundancy and failover. Have security questions? Our security team is happy to discuss our practices and compliance certifications. Contact Security Team Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary AI Training | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Train your AI agent to learn your business. Akia self-onboards by reading your PMS and observing your team. See Demo 0 min To Train 0% Responses Automated Three ways Akia learns Knowledge Base Upload documents, FAQs, and policies. Akia reads them and answers guest questions from your content. Knowledge Base Documents Akia references when answering guests 📄 Check-In Policy.pdf 3 pages Indexed 📄 Parking & Transit Guide.pdf 2 pages Indexed 📄 Pool & Spa Hours.docx 1 page Indexed 📄 Pet Policy.pdf 2 pages Indexed 📄 Local Dining Guide.pdf 5 pages Indexing... Reference Links Point Akia to URLs — your website, booking engine, or third-party pages. She crawls and indexes them automatically. Reference Links URLs Akia crawls for answers 🔗 hotelsegundo.com/amenities Amenities page · 12 sections Synced 🔗 hotelsegundo.com/faq FAQ page · 24 questions Synced 🔗 hotelsegundo.com/dining Restaurant & bar · 3 menus Synced 🔗 tripadvisor.com/hotel-segundo TripAdvisor listing · 1 page Synced PMS Integration Akia reads reservation data, guest profiles, and property details directly from your PMS — no manual entry. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Three ways Akia learns Knowledge Base Upload documents, FAQs, and policies. Akia reads them and answers guest questions from your content. Reference Links Point Akia to URLs — your website, booking engine, or third-party pages. She crawls and indexes them automatically. PMS Integration Akia reads reservation data, guest profiles, and property details directly from your PMS — no manual entry. Knowledge Base Documents Akia references when answering guests 📄 Check-In Policy.pdf 3 pages Indexed 📄 Parking & Transit Guide.pdf 2 pages Indexed 📄 Pool & Spa Hours.docx 1 page Indexed 📄 Pet Policy.pdf 2 pages Indexed 📄 Local Dining Guide.pdf 5 pages Indexing... Reference Links URLs Akia crawls for answers 🔗 hotelsegundo.com/amenities Amenities page · 12 sections Synced 🔗 hotelsegundo.com/faq FAQ page · 24 questions Synced 🔗 hotelsegundo.com/dining Restaurant & bar · 3 menus Synced 🔗 tripadvisor.com/hotel-segundo TripAdvisor listing · 1 page Synced Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Fine-tune how Akia communicates. Tone of Voice Type instructions for how Akia should sound — warm and casual, or polished and formal. She also learns from your website and social media, and refines her tone over time as your team interacts with guests. Instructions Define specific rules for how Akia behaves — when to escalate, what to never say, how to handle cancellations, or any scenario unique to your property. Think of it as Akia's playbook. Ease your AI anxiety. Supervise Akia while she learns . Supervised mode gives you control on when to unleash full autonomy. Review AI responses before they go out, approve or edit suggestions, and gradually increase autonomy as confidence builds. Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago Searching references 292ms Searching nearby 3.2s Accepted by Daniel Thompson There isn't a coffee maker in the unit, but Doyle's is next door, open all day and makes a great cup! Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago More capabilities Explore some of Akia's other hidden talents. Guest Services The AI agent that handles guest requests around the clock. Learn more Guest Services Reservations AI that manages booking inquiries and modifications. Learn more Reservations Unified Inbox Where AI and human conversations live side by side. Learn more Unified Inbox Guest Services The AI agent that handles guest requests around the clock. Learn more Guest Services Reservations AI that manages booking inquiries and modifications. Learn more Reservations Unified Inbox Where AI and human conversations live side by side. Learn more Unified Inbox Train your AI in minutes. See how Akia learns your business and starts helping guests on day one. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Glossary — A | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Glossary Essential terminology for hotel and vacation rental professionals. From revenue metrics and operational KPIs to guest experience concepts and property management terms — the language you need to navigate hospitality. A B C D E F G H I K L M N O P R S T U V W Y Adjusted Gross Operating Profit Adjusted Gross Operating Profit is a familiar concept in hospitality, though it may sound mysterious at first. Behind the jargon is a simple idea that makes day‑to‑day operations smoother and helps you understand how properties make money or serve guests. In practice, Adjusted Gross Operating Profit often influences pricing, staffing or guest communication. Knowing how Adjusted Gross Operating Profit works means you can spot opportunities and avoid pitfalls, whether you're optimizing a vacation rental portfolio or running a busy city hotel. Like learning any new language, it's all about context: once you know what it means, the term becomes a powerful tool rather than confusing noise. Agency Model Agency Model is the rules of engagement between a property and its guests or distribution partners. Much like the fine print on a concert ticket, it spells out who pays what, when, and under what conditions. These policies protect the hotel's revenue while also setting expectations for travellers, and they vary from flexible and guest-friendly to rigid and highly protective. For managers, understanding Agency Model means you can tailor your offers to different markets, balance risk and reward, and avoid unpleasant surprises. Communicating these policies clearly on your website and through OTAs helps reduce disputes and builds trust. Savvy hoteliers tweak them based on demand seasons, group size or channel performance, treating them as adjustable levers rather than static text. Agentic AI Agentic AI sits at the intersection of hospitality and cutting‑edge technology. It's the software or concept that helps hotels and vacation rentals engage guests in smarter, more personalised ways, imagine an invisible concierge that learns and responds in real time. Whether it's recommending the perfect restaurant or answering questions with human‑like fluency, Agentic AI turns data into delightful service. On a technical level, Agentic AI may involve advanced algorithms, machine learning or natural language processing. But for a general manager, the important part is that it frees up human staff for high‑touch interactions while handling repetitive tasks with accuracy. The more these tools evolve, the more they help hospitality businesses deliver experiences that feel both uniquely personal and impressively scalable. Allotment Allotment is a piece of hospitality slang that makes daily life in hotels and vacation rentals smoother. It refers to a routine action or status, think of it as shorthand that front desk agents, housekeeping, and revenue managers use to keep everyone on the same page. Whether it's managing rooms, guests arriving without a booking, or flagging a special request, Allotment removes guesswork from a busy shift. Because communication is everything in hospitality, Allotment acts like a secret language that lets staff coordinate quickly without long explanations. Learning these terms means you can step behind the scenes and instantly understand what's going on, whether it's a last-minute walk‑in or a room taken out of service. It's part of the invisible infrastructure that keeps guests happy and operations humming. Amenity Amenity is a familiar concept in hospitality, though it may sound mysterious at first. Behind the jargon is a simple idea that makes day‑to‑day operations smoother and helps you understand how properties make money or serve guests. In practice, Amenity often influences pricing, staffing or guest communication. Knowing how Amenity works means you can spot opportunities and avoid pitfalls, whether you're optimizing a vacation rental portfolio or running a busy city hotel. Like learning any new language, it's all about context: once you know what it means, the term becomes a powerful tool rather than confusing noise. Ancillary Revenue Ancillary Revenue is a familiar concept in hospitality, though it may sound mysterious at first. Behind the jargon is a simple idea that makes day‑to‑day operations smoother and helps you understand how properties make money or serve guests. In practice, Ancillary Revenue often influences pricing, staffing or guest communication. Knowing how Ancillary Revenue works means you can spot opportunities and avoid pitfalls, whether you're optimizing a vacation rental portfolio or running a busy city hotel. Like learning any new language, it's all about context: once you know what it means, the term becomes a powerful tool rather than confusing noise. Average Booking Value per Available Room Average Booking Value per Available Room is like the hotel's report card, it measures a specific slice of performance and keeps management honest. Imagine looking at your bank statement to see how you're doing; this metric does the same for rooms, revenue or costs. For example, Average Booking Value per Available Room takes numbers you already have, such as revenue and room nights, and turns them into a single figure that's easy to compare over time or against rivals. Operationally, Average Booking Value per Available Room helps revenue managers decide whether to adjust pricing, run a promotion or simply celebrate. It plays nicely with other metrics, and together they show the broader picture, occupancy tells you how full you are, while Average Booking Value per Available Room shows how profitable that fullness really is. Even if you're not a numbers person, it's worth tracking because it translates a complex business into a simple score you can root for. Average Daily Rate Average Daily Rate is like the hotel's report card, it measures a specific slice of performance and keeps management honest. Imagine looking at your bank statement to see how you're doing; this metric does the same for rooms, revenue or costs. For example, Average Daily Rate takes numbers you already have, such as revenue and room nights, and turns them into a single figure that's easy to compare over time or against rivals. Operationally, Average Daily Rate helps revenue managers decide whether to adjust pricing, run a promotion or simply celebrate. It plays nicely with other metrics, and together they show the broader picture, occupancy tells you how full you are, while Average Daily Rate shows how profitable that fullness really is. Even if you're not a numbers person, it's worth tracking because it translates a complex business into a simple score you can root for. Average Length of Stay Average Length of Stay is like the hotel's report card, it measures a specific slice of performance and keeps management honest. Imagine looking at your bank statement to see how you're doing; this metric does the same for rooms, revenue or costs. For example, Average Length of Stay takes numbers you already have, such as revenue and room nights, and turns them into a single figure that's easy to compare over time or against rivals. Operationally, Average Length of Stay helps revenue managers decide whether to adjust pricing, run a promotion or simply celebrate. It plays nicely with other metrics, and together they show the broader picture, occupancy tells you how full you are, while Average Length of Stay shows how profitable that fullness really is. Even if you're not a numbers person, it's worth tracking because it translates a complex business into a simple score you can root for. Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Privacy Policy | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Privacy Policy Effective Date: March 12, 2024 Introduction The Akia Syndicate (“us”, “we”, or “our”) operates https://akia.com, https://sys.akia.ai, and the Akia mobile application (hereinafter referred to as “Service”). Our Privacy Policy governs your visit to https://akia.com, https://sys.akia.ai, and the Akia mobile application, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”). Definitions SERVICE means the https://akia.com and https://sys.akia.ai websites and Akia mobile application operated by The Akia Syndicate. PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit). COOKIES are small files stored on your device (computer or mobile device). DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data. DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. DATA SUBJECT is any living individual who is the subject of Personal Data. THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data. Information Collection and Use We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data Job titles Images, videos, and other media We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link. Usage Data We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. Location Data We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings. Tracking Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies: We use Session Cookies to operate our Service. Preference Cookies: We use Preference Cookies to remember your preferences and various settings. Security Cookies: We use Security Cookies for security purposes. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests. Use of Data The Akia Syndicate uses the collected data for various purposes: To provide and maintain our Service; To notify you about changes to our Service; To allow you to participate in interactive features of our Service when you choose to do so; To provide customer support; To gather analysis or valuable information so that we can improve our Service; To monitor the usage of our Service; To detect, prevent and address technical issues; To fulfill any other purpose for which you provide it; To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.; To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information; In any other way we may describe when you provide the information; For any other purpose with your consent. Retention of Data We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. Transfer of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Akia Syndicate will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequa Careers | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Build the future of hospitality. Join a team of passionate builders creating AI-powered tools that delight millions of hotel guests worldwide. Open positions There are no open positions at this time. Check back soon! Don't see the right role? We're always interested in meeting talented people. Send us your resume. Contact Us Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Upsells | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers The AI agent that works to drive upsells. Akia reads the conversation, times the offer, and updates the PMS automatically. See Demo 9:41 Akia Hi it looks like we'll arrive early, could we have early check in? Text message The problem Revenue left on the table. With Akia Every guest gets the offer. The problem Revenue left on the table. Staff forget to upsell guests. Front desk is busy at check-in — upsell scripts get skipped. Guests are unaware upsells are available. If no one offers early check-in or a room upgrade, guests never know it's an option. Upselling at check-in feels impersonal. A scripted pitch at the front desk doesn't land the same as a well-timed text. With Akia Every guest gets the offer. Upsells happen automatically, every time. Akia reads the reservation, times the offer, and handles payment — no staff involvement needed. Staff forget to upsell guests. Front desk is busy at check-in — upsell scripts get skipped. Guests are unaware upsells are available. If no one offers early check-in or a room upgrade, guests never know it's an option. Upselling at check-in feels impersonal. A scripted pitch at the front desk doesn't land the same as a well-timed text. Upsells happen automatically, every time. Akia reads the reservation, times the offer, and handles payment — no staff involvement needed. Before Akia, we had a hard time promoting items that we offered. Now, we automatically send out our order forms during pre-arrival and their stay to increase exposure. Mike Kelly Director of Operations , Cedar Lakes Estate $0k Upsell Revenue 0x Package Visibility How it works Define upsell rules Configure your preferences for upsells and upgrades. Akia starts working Immediately, Akia will find revenue opportunities and reach out. Hi Mr. Blackwell! Your penthouse just opened up for the weekend — would you like to upgrade your anniversary stay? Hi Ms. Hensley! I have a note here that you usually request a late checkout. I can settle that for you tonight so you can sleep in? Hi Mr. Dalton — I was just notified your flight was delayed again. Your room is open tomorrow night — happy to hold it for you so you don't have to rush. Scheduled upsells Create automations to send upsells from within Mini Apps. Pre-Arrival 9:00 AM Scheduled Action During Stay 2:00 PM Scheduled Action Mini App Upsells SMS · 1 variant Post-Checkout 10:30 AM Scheduled Action Update the PMS Akia automatically updates the PMS when appropriate. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... How it works Define upsell rules Configure your preferences for upsells and upgrades. Akia starts working Immediately, Akia will find revenue opportunities and reach out. Scheduled upsells Create automations to send upsells from within Mini Apps. Update the PMS Akia automatically updates the PMS when appropriate. Hi Mr. Blackwell! Your penthouse just opened up for the weekend — would you like to upgrade your anniversary stay? Hi Ms. Hensley! I have a note here that you usually request a late checkout. I can settle that for you tonight so you can sleep in? Hi Mr. Dalton — I was just notified your flight was delayed again. Your room is open tomorrow night — happy to hold it for you so you don't have to rush. Pre-Arrival 9:00 AM Scheduled Action During Stay 2:00 PM Scheduled Action Mini App Upsells SMS · 1 variant Post-Checkout 10:30 AM Scheduled Action Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Embed upsells in your Mini Apps for journey integration. The configuration that teaches Akia about upsells can also be embedded into Mini Apps — so guests can browse and purchase upgrades, early check-in, and add-ons directly from a link in their pre-arrival message. Learn about Mini Apps Before, almost every guest asked about early check-in. Now, it's automated. Guests who want it can just purchase, and I don't have to keep answering the same question over and over. Ashley Cornwell Owner 75% Reduction in Repetitive Questions $1,153 Avg Monthly Upsell Revenue Read case study More capabilities Explore some of Akia's other hidden talents. Mini Apps Build the upsell experiences your guests interact with. Learn more Mini Apps Skill: Guest Services The AI agent that offers upsells at the right moment. Learn more Skill: Guest Services Tipping Cashless tipping embedded in checkout or standalone. Learn more Tipping Mini Apps Build the upsell experiences your guests interact with. Learn more Mini Apps Skill: Guest Services The AI agent that offers upsells at the right moment. Learn more Skill: Guest Services Tipping Cashless tipping embedded in checkout or standalone. Learn more Tipping Stop losing revenue on missed upsell opportunities. See how Akia can automatically start generating you more revenue today. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Webinars | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Webinars Join live sessions and watch on-demand webinars from hospitality experts. On Demand 60 min Inside Invisible Hospitality™: Delivering high-touch stays with limited staff Discover how Revival Hotels, with 8 properties and 340 units, reimagined operations to deliver seamless guest experiences—without a front desk and limited staff. August 12, 2025 On Demand 45 min The Guest Experience Playbook: Communication, Consistency, and Competitive Edge What turns a good stay into a 5-star review? Smart, seamless communication. Join Track and Akia to learn how vacation rentals can use automation to streamline operations, personalize the guest journey, and drive loyalty—without adding to the workload. July 10, 2025 On Demand 60 min From Data to Decisions How AI is transforming guest relationships. In a world where OTA bookings can make stays feel impersonal, hospitality leaders are rethinking what it means to truly know their guests. The future of loyalty isn’t built on points—it’s built on relationships. And relationships start with data. June 3, 2025 On Demand 35 min From Likes to Stays Are you ready to take your property's social presence to the next level? 81% of travelers use social media for travel inspiration. If you aren't reaching these audiences, you're leaving revenue on the table. April 29, 2025 On Demand 30 min Success in an Uncertain Market Hear from hospitality leader Andrada Paraschiv as she breaks down industry trends and opportunities for growth. March 25, 2025 On Demand 60 min Guest Experiences: From Great to Extraordinary Does your front desk experience a bottleneck? From check-in to new towel requests, it can be hard for hospitality staff to catch a breath. Unfortunately, even the smallest inconveniences can leave guests with a sour taste in their mouth. Akia is here to help solve your pain points and ultimately create happier experiences for guests. February 13, 2025 On Demand 30 min Automate Door Code Access Akia's keyless system simplifies guest access management, eliminating the need for additional systems by automatically generating, distributing, and updating door codes entirely. July 23, 2024 On Demand 42 min Minimize Operational Cost with Guest Messaging Hotels are adopting guest messaging technology to automate and personalize the guest experience, from booking to post-stay. Discover how guest messaging enables properties to automate routine tasks, freeing up staff to focus on delivering exceptional guest experiences. May 21, 2024 On Demand 48 min Guest Access Open Doors Without an App. Complicated app downloads and old lock technology can hinder the guest experience, creating unnecessary barriers to a seamless check-in process. Join us as we discuss how web keys eliminate these barriers, offering guests a smooth contactless experience. May 7, 2024 On Demand 60 min Guest Data Drive Results See how to analyze your guests’ data for more bookings in this webinar: Guest Data Drives Results. January 30, 2024 On Demand 30 min Operate Smarter with AI Lighten your workload and let automation handle your operations. January 18, 2024 On Demand 39 min Stop Fraud With AI Discover strategies and best practices to stop fraud. It's easier than you think to protect your property. December 5, 2023 Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Mini Apps | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Build engaging guest experiences without code. Mini Apps build brand loyalty without app downloads. See Demo Guidebook Registration Card Survey Upsells Room Service Checkout Agreements Spa Booking Guidebook Registration Card Survey Upsells Room Service Checkout Agreements Spa Booking The problem Native apps don’t work for hospitality. With Akia Web-based, link-delivered, 90%+ engagement. The problem Native apps don’t work for hospitality. Apps are expensive to build. Custom mobile apps cost tens of thousands and take months to develop, with ongoing maintenance costs. Guests don’t download them. For a 2-night stay, nobody is installing an app. Download friction kills engagement before it starts. Native apps are impossible to maintain. App store approvals, OS updates, bug fixes across platforms — it’s a full-time job for a short-stay product. With Akia Web-based, link-delivered, 90%+ engagement. Mini Apps just work. No downloads, no app stores. Guests tap a link in their text message and the experience loads instantly in their browser. Apps are expensive to build. Custom mobile apps cost tens of thousands and take months to develop, with ongoing maintenance costs. Guests don’t download them. For a 2-night stay, nobody is installing an app. Download friction kills engagement before it starts. Native apps are impossible to maintain. App store approvals, OS updates, bug fixes across platforms — it’s a full-time job for a short-stay product. Mini Apps just work. No downloads, no app stores. Guests tap a link in their text message and the experience loads instantly in their browser. How it works Build in the Mini App editor. Drag and drop blocks — text, forms, payments, signatures, menus, maps. No code needed. Add it into your journey. Schedule Mini Apps as steps in the guest journey — the right experience at the right time. Export the QR code. Generate QR codes for any Mini App. Place in rooms, at the front desk, or anywhere on property. QR Code Scan to open Mini App mi.ni.app/G5k8m2 Track performance. See open rates, completion rates, and revenue generated per Mini App. Analytics This month Guidebook 94% opened 89% completed Registration Card 97% opened 95% completed Upsells 82% opened 34% completed Survey 76% opened 61% completed How it works Build in the Mini App editor. Drag and drop blocks — text, forms, payments, signatures, menus, maps. No code needed. Add it into your journey. Schedule Mini Apps as steps in the guest journey — the right experience at the right time. Export the QR code. Generate QR codes for any Mini App. Place in rooms, at the front desk, or anywhere on property. Track performance. See open rates, completion rates, and revenue generated per Mini App. QR Code Scan to open Mini App mi.ni.app/G5k8m2 Analytics This month Guidebook 94% opened 89% completed Registration Card 97% opened 95% completed Upsells 82% opened 34% completed Survey 76% opened 61% completed Akia's drag & drop platform makes creating communication tools far easier, faster to edit in real-time, and put into use immediately. David Foxx General Manager, Mari Jean Hotel Case Study 50% Reduction in Data Entry More capabilities Explore some of Akia's other hidden talents. Guidebooks Dynamic guidebooks built on Mini App infrastructure. Learn more Guidebooks Digital Check-In Registration cards powered by Mini Apps. Learn more Digital Check-In Upsells Offer upgrades and add-ons built with Mini Apps. Learn more Upsells Guidebooks Dynamic guidebooks built on Mini App infrastructure. Learn more Guidebooks Digital Check-In Registration cards powered by Mini Apps. Learn more Digital Check-In Upsells Offer upgrades and add-ons built with Mini Apps. Learn more Upsells See what you can build. See how Mini Apps power every guest-facing experience on Akia. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Contact | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Get in touch. Have a question or want to learn more? We'd love to hear from you. Sales For demo requests and pricing questions [email protected] Support For existing customers needing help [email protected] Partnerships For integration and business partnerships [email protected] First Name Last Name Email Company Message Send Message Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Unified Inbox | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers All your guest chats in one place. Connect SMS, OTA, email, and social into a single inbox — save yourself from tab chaos. See Demo The problem Too many tabs, too many tools. With Akia One inbox for every channel. The problem Too many tabs, too many tools. Different tabs for every channel. OTA extranets, email clients, SMS apps, social DMs — your team toggles between all of them. Learning new interfaces. Every channel has its own layout, notifications, and quirks. Onboarding never ends. User management across tools. Too many cooks — managing logins and permissions across five platforms is a job in itself. With Akia One inbox for every channel. One tab, one login, one team. Every conversation from every channel lives in a single inbox with shared history, status tracking, and team assignment. Different tabs for every channel. OTA extranets, email clients, SMS apps, social DMs — your team toggles between all of them. Learning new interfaces. Every channel has its own layout, notifications, and quirks. Onboarding never ends. User management across tools. Too many cooks — managing logins and permissions across five platforms is a job in itself. One tab, one login, one team. Every conversation from every channel lives in a single inbox with shared history, status tracking, and team assignment. What stood out about Akia was how many boxes it checked for us. In the past, we had to use multiple vendors just to cover upsells, mobile check-in, and guest communication — but Akia brought it all into one platform. Chris Guse General Manager, Hotel Van Zandt Case Study 3→1 Tools Replaced Every channel, one inbox. SMS Airbnb Booking.com Expedia Email Messenger Instagram WhatsApp How it works Connect your channels. Link SMS, email, OTA messaging, and social channels to Akia in a few clicks. Channels Connected · 8 active SMS Active Airbnb Active Booking.com Active Expedia Active Email Active WhatsApp Active Connect your PMS. Akia syncs reservations and guest profiles so every message has context. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Enriched profiles start routing in. Messages arrive tagged with guest details, reservation data, and channel source — ready for your team or Akia's AI. Incoming Enriched · Auto-routed Margaret Ellison SMS What time is checkout? Suite 201 · 3rd stay · Direct booking Theodore Blackwell Booking.com Do you have airport shuttle? Room 118 · 1st stay · OTA How it works Connect your channels. Link SMS, email, OTA messaging, and social channels to Akia in a few clicks. Connect your PMS. Akia syncs reservations and guest profiles so every message has context. Enriched profiles start routing in. Messages arrive tagged with guest details, reservation data, and channel source — ready for your team or Akia's AI. Channels Connected · 8 active SMS Active Airbnb Active Booking.com Active Expedia Active Email Active WhatsApp Active Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Incoming Enriched · Auto-routed Margaret Ellison SMS What time is checkout? Suite 201 · 3rd stay · Direct booking Theodore Blackwell Booking.com Do you have airport shuttle? Room 118 · 1st stay · OTA Consolidate messages into one profile. Every message a guest sends — whether it comes through SMS, Airbnb, Booking.com, or email — shows up in a single timeline under their profile. Your team sees the full picture without switching tools. ME Margaret Ellison Suite 201 · 3rd stay Conversation history SMS Today What time is checkout? Email Mar 12 Re: Reservation confirmation WhatsApp Jan 8 Can I book a late checkout? Airbnb Oct 2 Is parking available? Akia learns from all channels. Automatically respond to guests with context no matter where the message came in. Akia reads across every channel to build a complete picture, so replies are accurate whether the guest texts, emails, or messages through an OTA. Akia responding SMS · Margaret Ellison Is the pool open today? Akia · Auto-reply Yes! The pool is open from 7 AM to 10 PM. Towels are available at the front desk. Booking.com · Theodore Blackwell Do you have airport shuttle? Akia · Auto-reply We offer complimentary airport shuttle service. Pick-up runs every 30 minutes from Terminal 2. More capabilities Explore some of Akia's other hidden talents. AI Training Teach Akia how to respond to your guests. Learn more AI Training Skill: Guest Services The AI that responds to guests in real time. Learn more Skill: Guest Services AI Training Teach Akia how to respond to your guests. Learn more AI Training Skill: Guest Services The AI that responds to guests in real time. Learn more Skill: Guest Services See the Unified Inbox. See how Akia brings every guest conversation into one place. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Tipping | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers Akia helps you collect more tips. In a world where guests are no longer carrying cash, Akia makes it simple for your team to receive tips whenever it is earned. See Demo 0% Improved Staff Retention 0x Increase in Tips $0/hr Boost in Effective Earnings It's getting harder to tip. Most guests don't carry cash. Automate tip collection. Whether in a QR scan or a checkout flow, Akia makes tip capture simple. It's getting harder to tip. Most guests don't carry cash. Less than 15% of guests carry cash. Your housekeepers and staff are losing tips they've earned because there's no easy way to tip digitally. Standalone tipping apps don't work. QR codes, separate apps, extra flows — most guests don't bother with a separate tipping action. No visibility into tip volume. You have no data on how much your team is earning or which departments are being tipped. Automate tip collection. Whether in a QR scan or a checkout flow, Akia makes tip capture simple. More tips captured. No downloads or cash needed. Embed tipping into a QR code, checkout flow, menu order, and more. Less than 15% of guests carry cash. Your housekeepers and staff are losing tips they've earned because there's no easy way to tip digitally. Standalone tipping apps don't work. QR codes, separate apps, extra flows — most guests don't bother with a separate tipping action. No visibility into tip volume. You have no data on how much your team is earning or which departments are being tipped. More tips captured. No downloads or cash needed. Embed tipping into a QR code, checkout flow, menu order, and more. How it works Design your tipping Mini App. Build a tipping flow with preset amounts, custom departments, and Apple Pay / Google Pay support. Tipping Tipping Export the QR code. Place QR codes in rooms, at the spa, at the pool, or anywhere on property. Guest scans, tips, done. Schedule it in the journey. Add tipping to your checkout journey so every guest sees it at the right moment — no extra steps. During Stay 2:00 PM Scheduled Action Post-Checkout 10:30 AM Scheduled Action Mini App Tipping SMS · 1 variant Departure 11:00 AM Scheduled Action How it works Design your tipping Mini App. Build a tipping flow with preset amounts, custom departments, and Apple Pay / Google Pay support. Export the QR code. Place QR codes in rooms, at the spa, at the pool, or anywhere on property. Guest scans, tips, done. Schedule it in the journey. Add tipping to your checkout journey so every guest sees it at the right moment — no extra steps. Tipping Tipping During Stay 2:00 PM Scheduled Action Post-Checkout 10:30 AM Scheduled Action Mini App Tipping SMS · 1 variant Departure 11:00 AM Scheduled Action Combine tipping alongside other upsell opportunities. While single-use tipping flows are great, they may feel impersonal. Present tipping alongside a checkout flow with other upsells — like gap night extension or late checkout. Learn more It helped give our housekeepers a better bonus after a busy Christmas. Shannon Sinnard Sales & Marketing Director, Ski Country Resorts Case Study 2x Extra Revenue 74% Engagement More capabilities Explore some of Akia's other hidden talents. Mini Apps The builder behind tipping flows, checkout, and more. Learn more Mini Apps Upsells Offer early check-in, late checkout, and room upgrades. Learn more Upsells Digital Check-In Collect payment authorization before arrival. Learn more Digital Check-In Mini Apps The builder behind tipping flows, checkout, and more. Learn more Mini Apps Upsells Offer early check-in, late checkout, and room upgrades. Learn more Upsells Digital Check-In Collect payment authorization before arrival. Learn more Digital Check-In Start collecting tips for your team. See how Akia embeds cashless tipping into your guest checkout flow. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Guest Services | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers The AI agent that checks in guests before they arrive. Akia handles arrivals and common questions, your team handles in-person experiences. See Demo Immediate relief. See the difference within 24 hours of going live with Akia. 0% of guests checked in before arrival 0% fewer front desk calls 0 min average response time Expectations have grown. Wages have grown. Akia will help you keep up with an impossible staffing situation. Before Guest expectations Staffing capacity Nowadays Guest expectations Staffing capacity Pre-trained with everything you need a Guest Services agent to do. Akia gives time back to you and your team, so you can focus on the in-person guest experience. Digital Check-In Collect ID verification, credit card authorization, and registration cards before guests arrive — so check-in takes seconds, not minutes. Respond to Guest Questions WiFi passwords, parking info, checkout times, restaurant hours — Akia answers the questions your front desk gets asked dozens of times a day. 90% messages resolved without staff 2x increase in 5-star reviews Upsells & Room Upgrades Automatically offer early check-in, late checkout, and room upgrades at the right moment in the guest journey. File Tickets Automatically When a guest reports a broken AC or requests extra towels, Akia creates a ticket and routes it to the right person. How it works. From message to resolution in seconds. Connect your PMS Allows Akia to read and update reservations. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Configure your journey Configure upsells, outgoing messages, and digital check-in. Guest Journey Booking Reservation Updated Trigger 1 day before Pre-Arrival Message 9:00 AM Scheduled Arrival Digital Check-In Trigger Early Check-In Upsell Upsell During Stay How was check-in? 3:00 PM Scheduled Departure Post-Stay Review 11:00 AM Scheduled Update the Knowledge Base Teach Akia everything she needs to know. Reference Suggested Maintenance Issue Please try rebooting the AC by turning the thermostat off for 60 seconds and then back on. Suggested Key Code Access Issue We've reset your access code. Please try Door Code again. Suggested Housekeeping request Housekeeping will deliver fresh towels to your room shortly. Name Assignee Updated House manual / Guest guidebook Cordelia Kay 4 days ago Pet Policy / Dog Friendly Joseph Samson 4 days ago Parking Information AI Agent 1 day ago Check-In Instructions AI Agent 2 days ago From message to resolution in seconds. Connect your PMS Allows Akia to read and update reservations. Configure your journey Configure upsells, outgoing messages, and digital check-in. Update the Knowledge Base Teach Akia everything she needs to know. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Guest Journey Booking Reservation Updated Trigger 1 day before Pre-Arrival Message 9:00 AM Scheduled Arrival Digital Check-In Trigger Early Check-In Upsell Upsell During Stay How was check-in? 3:00 PM Scheduled Departure Post-Stay Review 11:00 AM Scheduled Reference Suggested Maintenance Issue Please try rebooting the AC by turning the thermostat off for 60 seconds and then back on. Suggested Key Code Access Issue We've reset your access code. Please try Door Code again. Suggested Housekeeping request Housekeeping will deliver fresh towels to your room shortly. Name Assignee Updated House manual / Guest guidebook Cordelia Kay 4 days ago Pet Policy / Dog Friendly Joseph Samson 4 days ago Parking Information AI Agent 1 day ago Check-In Instructions AI Agent 2 days ago Akia will learn from your team. As your team uses the platform, Akia picks up on brand voice, common questions, and the things that make your property uniquely yours — without requiring manual training or configuration. Learn more Knowledge Base Add Reference Upload Accept All Search Name Creator Last Updated Actions House manual / Guest guidebook Cordelia Kay 4 days ago Pet Policy / Dog Friendly Joseph Samson 4 days ago Supervised autonomy. No chaotic hallucinations. During her training period, Akia won't take action without explicit staff approval. As your team gets comfortable, you choose when to let her do more. Learn more Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago Searching references 292ms Searching nearby 3.2s Accepted by Daniel Thompson There isn't a coffee maker in the unit, but Doyle's is next door, open all day and makes a great cup! Marian Alcott Is there a coffee maker available in the unit? Or somewhere to get coffee nearby? a few seconds ago AI is a game-changer. Not getting interrupted and knowing guests are being taken care of is absolutely great. 90% of our messages are resolved automatically by AI Agents. Matt Chandler Owner, The Chandler Hotel 90% AI Resolution Rate Read case study More capabilities Explore some of Akia's other hidden talents. Digital Check-In Verify guest ID and payment before arrival. Learn more Digital Check-In Upsells Offer early check-in, late checkout, and upgrades automatically. Learn more Upsells Mini Apps The builder behind guidebooks, surveys, checkout, and more. Learn more Mini Apps Digital Check-In Verify guest ID and payment before arrival. Learn more Digital Check-In Upsells Offer early check-in, late checkout, and upgrades automatically. Learn more Upsells Mini Apps The builder behind guidebooks, surveys, checkout, and more. Learn more Mini Apps See how Akia manages your guest experience. Akia handles the full guest journey — so your team can focus on what matters. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Digital Check-In | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo 4.9 stars 2k+ customers The AI agent that helps fight chargebacks. Collect ID, payment authorization, and signed paperwork before guests arrive. See Demo 9:41 Akia Welcome to the Hotel Segundo. Please register for your stay here: https://mi.ni.app/94kDq2dQf Text message How it works Connect your PMS. Akia syncs reservations, guest profiles, and property details in real time. Every message has access to live booking data. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Design your own digital check-in. Built with fully customizable Mini Apps. Check-in Registration Schedule your journey. Immediately start seeing engagement. Booking Confirmed 10:00 AM Scheduled Action Pre-Arrival 2:00 PM Scheduled Action Mini App Check-in SMS · 1 variant Check-In 3:00 PM Scheduled Action How it works Connect your PMS. Akia syncs reservations, guest profiles, and property details in real time. Every message has access to live booking data. Design your own digital check-in. Built with fully customizable Mini Apps. Schedule your journey. Immediately start seeing engagement. Upload CSV guest_list.csv 24 KB 1 CSV ✦ Creating Audience... Check-in Registration Booking Confirmed 10:00 AM Scheduled Action Pre-Arrival 2:00 PM Scheduled Action Mini App Check-in SMS · 1 variant Check-In 3:00 PM Scheduled Action As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud. Andrew Hewitt Group Manager at Rambla $10k Reduced fraudulent bookings 99% of guests check in digitally before arriving Read case study Even more from Digital Check-In. Capture deposits, increase upsell exposure, and reduce paperwork — all in one flow. Capture security deposits. Securely process and hold guest deposits during digital check-in. Export conversations for disputes. Easily download conversation history and registration details as a PDF. Enable more automations with Akia's MCP-native integrations. Let Akia learn your standard procedures and enable them through MCP. All our integrations are available through MCP adapters . Payment processing Authorize cards, capture deposits, and process refunds through your existing payment gateway — all triggered by guest actions in the check-in flow. Identity verification Verify guest IDs against booking details automatically. Flag mismatches and escalate to staff only when needed. Frequently asked questions Is Akia PCI Compliant? Can Akia place holds or authorize payments? Can you capture email addresses from OTAs? Can you push the credit card back to the PMS? What happens if a guest abandons their check-in? Stop fraud at your property with Digital Check-In. Build your own guest journey that automates 5 star interactions. See Demo Download on the App Store Get it on Google Play AI Marketing Guest Services Reservations Company About Pricing Careers Contact Security Privacy Solutions Upsells Digital Check-In Guidebooks Tipping Platform AI Training Unified Inbox Builders Mini Apps Emails Reports Integrations Marketplace Chrome Extension Developers Resources Blog Case Studies Webinars Glossary Case Studies | Akia AI Solutions Platform Resources Pricing Sign In See Demo Menu AI Solutions Platform Resources Pricing See Demo Case Studies See how hotels are using Akia to transform their guest experience and drive results. Faria Resorts Faria Resorts drove $89K in post-stay revenue in one month. With automated list syncing from Streamline, a drag-and-drop email builder, and direct booking attribution, Faria Resorts could quickly build, launch, and measure campaigns end-to-end. $89K post-stay revenue in one month Weekender Hotels Weekender Hotels: Simplifying multi-property operations Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties. 2 hours/day saved on automating check-ins 3 → 1 streamlined processes for their guest experience $5.3K in upsell revenue for January 2026 February 26, 2026 Rambla Contactless property maintains high guest services with AI Agents. As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect. 90% in Global Review Index 80% of outbound communication handled by AI Agents #2–3 ranking in their competitor set February 26, 2026 Winter Park Lodging Company Winter Park saved 25% of their workday with by automating their guest communication Streamline syncs guest data directly into Akia for Winter Park & Steamboat Lodging Company, removing manual imports and list rebuilding. Real-time data triggers timely messages, team updates, and a fully automated guest journey. 2hrs saved per day automating their journey 40% of messages are now automated 25% of their workday saved January 8, 2026 WERFY WERFY doubled revenue in their slowest months WERFY built trust with past guests, shifting bookings away from OTAs, and doubled their revenue during their slowest months with email marketing. 2x revenue in post-stay marketing January 8, 2026 Redamo Suites 5 star experiences, without a front desk Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction. 4.9/5 Average rating on Google 9.4/10 Average rating on Expedia 70% of messages are automated January 8, 2026 IMPRINT Hospitality IMPRINT Hospitality drives $75k in marketing revenue across its portfolio. Different properties, different peak seasons. IMPRINT used guest data to target audiences by destination and generated $75K in post-stay revenue. $75k post-stay marketing revenue within 4 months December 10, 2025 Revival Hotels Revival Hotels generates $13K+ in post-stay bookings after switching to Akia. Revival Hotels, a 414-room hotel group, can now see exactly which campaigns drive bookings and build audiences directly from their Stayntouch data. $13,500 in post-stay revenue within 4 months December 10, 2025 Circle Hotel Fairfield Circle Hotel Fairfield drives $125K in 4 months with Marketing Suite. A seasonal independent hotel automated guest data, segmentation, and recurring sends to turn post-stay outreach into $125K in revenue. $125K+ in post-stay bookings 100% of guests can now be marketed to #1 marketing channel on revenue December 10, 2025 The Mohicans Treehouse Resort and Wedding Venue Capturing revenue from last-minute buyers The Mohicans Treehouse Resort and Wedding Venue, a remote, front-desk-free resort, unlocks $1K+ in monthly upsell revenue with customized Mini Apps and timed reminders. $1,144 average monthly upsell revenue in Q3 December 10, 2025 Revival Hotels Revival Hotels is Pioneering "Invisible Hospitality" with Akia’s Guest Journey Platform Revival Hotels uses Akia to power its Invisible Hospitality™ model—delivering high-touch, tech-enabled guest experiences with minimal staff by automating check-ins, messaging, access, and support across its portfolio. 50% Reduction in operating costs 24% Increase in guest satisfaction scores 70% Automated guest communication December 10, 2025 The Mohicans Treehouse Resort and Wedding Venue Delivering a high-end retreat in an off-the-grid location How The Inflo Group helped The Mohican Treehouse Resort and Wedding Venue eliminate manual check-in bottlenecks with Akia’s automated waivers and access codes. 100% of guests received waivers and codes without staff intervention 30% drop in administrative overhead by automating check-ins November 9, 2025 black swan Bring operational excellence with tighter integration. black swan's partnership with Akia exemplified the power of strategic integrations. October 30, 2025 The Villa Toscana Bed & breakfast cuts constant interruptions and drove revenue from upsells The Villa Toscana was overwhelmed by endless early check-in and late checkout requests. With Akia, those questions became automated upsells worth $1.1k per month. 75% Reduction in Repetitive Questions $1,153 Avg Monthly Upsell Revenue October 30, 2025 Sandpiper Beacon Beach Resort Turning upsells into 4x ROI With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture. $14K Upsell revenue in Q3 October 30, 2025 The Chandler Hotel 24/7 coverage with AI Agents. The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk. 90% of guest messages resolved by AI Agents $30K in additional upsell revenue October 30, 2025 Dylan Hotel NYC Climb 300+ ranks on TripAdvisor Dylan Hotel NYC changed their ranking from #390 to #63 in 3 years with Akia. 4x Engagement — higher in TripAdvisor ranking. 83.6% Reg Cards — Sign rate September 24, 2025 Red Rock Vacations Secure positive guest experiences Red Rock Vacation Rentals prioritizes guest satisfaction by streamlining and expediting guest communication. 50% ↓ Response Time — Decreased 90% Guest Engagement — Engaged 82% Rental Agreement Sign Rate — Signed September 24, 2025 Staypineapple Staypineapple switches AI platforms and sees significant monthly revenue increase Akia and MEWS create a unified CRM tool across Staypineapple's 10 boutique properties, leading to increased revenue and direct bookings. $20k increase in monthly revenue 56% of OTA emails enriched September 24, 2025 Aspen Suites Leave no guests unattended. Aspen Suites brought in instant communication with their guests by implementing Akia and leveraging its sync with roommaster. 70% ↓ Response Time — Decreased September 24, 2025 Rambla $10K to $0 in fraud bookings See how Akia and Mews completely eliminated fraudulent bookings for Rambla by automating ID and payment verification. $0 in fraudulent bookings 99.9% of guests check in digitally before arriving September 24, 2025 Hotel Van Zandt Hotel Van Zandt, a Sage property, replaces 3 tools with Akia to simplify operations Hotel Van Zandt replaced a platform for SMS, email blasts, and manual check-ins with a single guest experience hub. 3 platforms replaced by 1 September 24, 2025 Oswego Hotel Cut front desk workload by eliminating paperwork Oswego Hotel replaced time-consuming manual processes with Akia and WebRezPro, automating guest messaging, reducing front desk workload, and saving staff hours—all while improving accuracy and guest satisfaction. 30% Decreased front desk questions 50% time saved by eliminating manual data entry September 24, 2025 Ski Country Resorts Generate 2x revenue. Ski Country Resort makes extra revenue through upsells, tipping, and regaining OTA commission. 2x Extra Revenue — Akia price 74% Engagement — Engaged July 25, 2025 Harbourside Motel & Wireless Bay Cottages Reduce no-shows with Akia x WebRezPro. Akia and WebRezPro inte