◈ Homepage — https://cosupport.ai/Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo 60-DAY GUARANTEE: HIT 60% AI RESOLUTION RATE, OR YOU DON’T PAY AI for Customer Service, Trained on Your Solved Tickets CoSupport AI automates customer support, reduces resolution time, and improves customer experience across chat, email, social, and helpdesk. Book Demo 🚀 No-Code AI Setup 💬 Unlimited AI Responses 🔗 Fast Integration with Helpdesks 🛡 Enterprise-Grade Data Security Trusted by 300+ Brands Check case studies AI for Customer Support With Proven Results Real performance metrics from companies using CoSupport AI to automate customer support: 6min Resolution Time ProjectFitter reduced the average resolution time from 2 hours to 6 minutes. 81% Resolution Rate Cocoatech automate 81% of support requests, dramatically reducing the team’s workload. $14K Saved Support Costs SupportYourApp saves thousands of dollars monthly thanks to AI automation. All-in-One AI for Customer Service CoSupport AI Platform unifies every part of customer service: automating replies, assisting support agents, translating conversations, and turning customer interactions into insights. 🦾 Fully Automated Support Resolves customer queries autonomously. AI Agent 🤝 Empowered Support Teams 🌐 Multilingual Communication 💼 AI-Powered Insights How to Launch Your AI Support Agent in Minutes ✨ Set up an AI Agent 📚 Connect data sources 💻 Test 🔗 Launch 🔗 Go live across your preferred channels — chat, email, or social media — and let AI handle real customer inquiries. Seamless AI Integration Connect CoSupport AI with leading helpdesk platforms like Zendesk, Freshdesk, Zoho Desk, Intercom in minutes, or build custom integrations through API. Book Demo Calculate Your ROI with AI-Powered Customer Service Project Your Cost Reduction Number of monthly tickets Current cost per ticket ($) AI Resolution Rate (%) Your Annual Savings $33.8K Resolution-Based Pay only for solved tickets. Best for: performance-focused support teams. $33.2K Server-Based Fixed price, unlimited AI replies. Best for: teams that want full cost control. $34.1K Response-Based Pay per reply — flexible and scalable. Best for: companies with variable volume. Industries that Use CoSupport AI CoSupport AI is trusted across industries — from fast-growing SaaS companies to global BPO firms. It’s designed for CX leaders, support teams, and operations managers who need secure, multilingual automation and full control over AI behavior. ⚙️ SaaS and Tech Streamline product support and reduce ticket volume. 🛍️ eCommerce Automate order tracking, returns, and pre-sales queries. 🎓 Education Let AI handle admissions, course-related, and student inquiries. 🏛️ Financial Services Ensure secure, compliant AI-powered customer support. 🤝 BPO and Outsourcing Scale high-volume support with AI agents and assistants. Book Demo AI Customer Service Use Cases How AI supports core business goals — from resolving customer inquiries to enabling smarter sales and internal collaboration. 🦾 Customer Support Automation Let AI for customer support take care of up to 90% of repetitive requests — from FAQs and order tracking to account and subscription issues. Improve the response and resolution time, reduce the ticket backlog, and provide 24/7 multilingual support without expanding your team. 💰 Pre-Sales Automation 💼 Internal AI Copilot Clients Review Chris Johnson Customer Success Manager, eCatering Our customers love the instant, high-quality responses. I have been impressed with CoSupport’s professional and helpful attitude towards implementation and helping us reach our goals. Debbie Sabin Product Owner, Hour Timesheet If you interact with customers on the internet, my recommendation is CoSupport AI. It works perfectly for our support representatives. Matthew Brown Director of Customer Solutions, Shelterluv The AI handles FAQs and complex questions really well. Even escalations are better than expected. We are very happy with CoSupport AI and the results we see. Ann Kuss CEO, Outstaff Your Team Fast setup, we went live in 3 days, over 50 percent faster resolutions, and reduced agent turnover. CoSupport AI has transformed our support operations and kept our team engaged. Yaro Burgman Project Manager, ProjectFitter CoSupport AI takes care of nearly 70 percent of our support tickets and turns tasks that once took hours into minutes. It honestly made our support process so much faster and easier. Karyna Naminas CEO, Label Your Data Our decision making processes have been transformed with CoSupport AI Business Intelligence. It gives our team easy access to insights directly in Slack, helping managers make informed decisions. You must try it. Josh Brown CEO, Softorino Setup took one API key. In three months, resolution rates grew from 69 to 82 percent. We tested six other tools before. Nothing performed as well as CoSupport AI. Axel Barrionuevo Account Manager, SupportYourApp We automated the majority of support chats and emails with CoSupport AI. About 80 percent resolve automatically now, cutting costs and keeping our quality high. Great experience. Previous slide Next slide AI Platform Designed Specifically for Support Teams The CoSupport AI Platform brings together advanced automation, transparent pricing, and enterprise-grade security, enabling support teams to scale effectively while retaining complete control and accuracy. ⚙️ Independence & Control Full access to configure, test, and deploy AI agents in minutes, facilitating easy adoption and calculation of ROI. 🎭 Custom AI Models Customize the AI’s tone, behavior, and conversation logic based on your preferences. 🎯 High Response Accuracy Built on USPTO-approved AI architecture, CoSupport AI delivers faster, more accurate responses, remaining resistant to AI hallucinations. 🛡️ Data Protection ISO 27001 certified, GDPR and CCPA compliant. Dedicated servers, data anonymization, and robust encryption ensure your data is protected at all times. 💵 Transparent Pricing Predictable, simple pricing, no surprises. You can pick what works for your workflow — unlimited AI responses, pay per resolution, or pay per response. See all plans. Previous slide Next slide Scale Support with AI, Not Headcount 🚀 No-code AI setup 💬 Unlimited AI Responses 🔗 Fast Integration with Helpdesks 🛡 Enterprise-Grade Data Security Book Demo Or Start Free Pilot Now → Frequently asked questions Can I set up an AI agent myself, or do I need to book a demo? You can set up your AI agent on your own. Simply register and complete the step-by-step onboarding flow — your AI agent will be ready in minutes. If you prefer a guided walkthrough, you can also book a live demo session with our team. What do I need to start using CoSupport AI? All you need to get started — a desire to automate a portion of support requests and a knowledge base that AI will use to handle customer interactions. Our onboarding is designed to build a knowledge base from scratch, so you can start configuring your first AI agent now. How much does CoSupport AI cost? CoSupport AI offers flexible pricing models, designed for different team sizes and support workflows. What data sources can CoSupport AI use for AI setup? You can train your AI agent on your help center articles, website pages, documents (PDFs, Google Docs, etc.) , and past customer conversations. What platforms does CoSupport AI integrate with? CoSupport AI integrates with the most popular helpdesks, such as Zendesk, Freshdesk, Zoho Desk, business messengers, including Slack and Microsoft Teams, and many more. It can also connect to your internal systems and back-end infrastructure through API. How does CoSupport AI ensure security of my data? CoSupport AI is ISO 27001 certified and fully complies with GDPR and CCPA standards, guaranteeing the highest levels of privacy and data integrity. Our security measures include dedicated servers, full data encryption and anonymization, ensuring all information remains protected within your infrastructure. What patented technology does CoSupport AI use? CoSupport AI is powered by a U.S.-patented AI architechture that ensures factual, brand-aligned responses. It delivers replies up to 3× faster than baseline LLMs and eliminates hallucinations by training exclusively on your company data. The platform also allows limitless customization, including tone of voice, and AI behavior. What are the main use cases for CoSupport AI? CoSupport AI is used for customer support automation (resolving repetitive support tickets), pre-sales automation (answering pre-sales questions, qualifying and capturing leads), and internal operations (acting as an internal AI copilot that handles internal questions and requests). Recognized By Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy ◈ Interior Pages — 35 pages crawledCoSupport AI Case Studies – Real Results for Support Teams Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Case Studies Explore our case studies to see how we tackle real-world challenges. Each case study provides detailed insights into our approach and solutions. Smarter Support: How eCatering Scaled Email Support with AI E-commerce / Catering Equipment eCatering eCatering uses CoSupport AI to handle 50% of their repetitive email queries, ranging from product questions to order tracking. Integrated directly with Freshdesk, the AI Agent deflects routine tickets at scale, freeing human agents to focus on complex customer issues. → Big Impact, No Matter the Team Size: AI Success Story HR Software Hour Timesheet CoSupport AI helped Hour Timesheet automate over 50% of incoming chats and cut resolution time by 70%, significantly boosting support efficiency. → AI-Powered Predictive Insights to Drive Sales & Marketing AI/ML Services Label Your Data Saved hours of manual work and avoided costly missteps within 3 weeks of CoSupport AI Business Intelligence integration. → Quick Setup: AI-Powered Candidate Support in 3 Days Software Development Outstaff Your Team In just 3 days, CoSupport AI was fully integrated, enabling HR specialists to reduce response time by 55% with AI-generated replies. → CoSupport AI Cuts Responce Time from Hours to Minutes Software Development ProjectFitter CoSupport AI automated 70% of ProjectFitter’s support requests across Freshdesk and Freshchat within a month. → From Zero to 74% Ticket Resolution in Just Two Weeks Software Development Remedico Remedico reduces support costs by $9,000/month thanks to CoSupport AI within 2 weeks. → CoSupport AI: 80% Resolution Rate, $14K Saved Monthly BPO SupportYourApp SupportYourApp saves $14,000 per month by automating 80% of internal requests through CoSupport AI. → Achieved 60%+ Resolution Rate in Customer Support Software Development Shelterluv Shelterluv achieves a 60% resolution rate with CoSupport AI, powered by their help center and Zendesk data. → From Zero to 81% Auto-Resolved Chats Software Development Cocoatech Cocoatech deflects 82% of Zendesk chats using CoSupport AI solutions. → How to Save $7,000 Monthly Using AI in Ecommerce Business E-commerce NDA By auto-resolving 75% of inquiries, CoSupport AI enabled the eCommerce team to save $7,000 monthly. → Why Softorino Chose CoSupport AI Over Six Competitors Software Development Softorino Softotino significantly boosts productivity across support, marketing, and HR teams thanks to CoSupport AI solutions. → Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Interactive AI Demos for Smarter Business Solutions Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Assistants Pinned CoBI Support CoBI HR CoBI Marketing Explore real-life scenarios for Customer Support, HR, and Marketing to see how CoSupport AI Business Intelligence delivers insights, streamlines workflows, and boosts efficiency Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport AI | Terms of Use Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Terms of Use Effective date: August 29, 2023 These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and CoSupport AI and its subsidiaries and affiliates (" Company ", “ we ”, “ us ”, or “ our ”), concerning your access to and use of the https://cosupport.ai/ website as well as any other media form, media channel or mobile website related, linked, or otherwise connected thereto (collectively, the “ Website ”). You agree that by accessing and using the Website, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE WEBSITE AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Effective date” of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted the changes in any revised Terms of Use by your continued use of the Website after the date such revised Terms of Use are posted. The information provided on the Website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. The Website is intended for users who are at least 18 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Website. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Website. Intellectual Property Rights Unless otherwise indicated, the Website is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, articles, photographs, and graphics on the Website (collectively, the “ Content ”) and the trademarks, service marks, and logos contained therein (the “ Marks ”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Website “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use the Website, you are granted a limited license to access and use the Website and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Website, the Content and the Marks. User Representations By using the Website, you represent and warrant that: (1) you have the legal capacity, and you agree to comply with these Terms of Use; (2) you are not under the age of 18; (3) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Website; (4) you will not access the Website through automated or non-human means, whether through a bot, script, or otherwise; (5) you will not use the Website for any illegal or unauthorized purpose; and (6) your use of the Website will not violate any applicable law or regulation. Prohibited Activities You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Website, you agree not to: Systematically retrieve data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without a written permission from us. Trick, defraud, or mislead us and other users. Circumvent, disable, or otherwise interfere with security-related features of the Website, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Website and/or the Content contained therein. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Website. Use any information obtained from the Website in order to harass, abuse, or harm another person. Submit false reports of abuse or misconduct. Use the Website in a manner inconsistent with any applicable laws or regulations. Use the Website to advertise or offer to sell goods and services. Engage in unauthorized framing of or linking to the Website. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Website. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. Delete the copyright or other proprietary rights notice from any Content. Attempt to impersonate another user or person or use the username of another user. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”). Interfere with, disrupt, or create an undue burden on the Website or the networks or services connected to the Website. Harass, annoy, intimidate, or threaten any of our employees or independent contractors engaged in providing any portion of the Website to you. Attempt to bypass any measures of the Website designed to prevent or restrict access to the Website, or any portion of the Website. Copy or adapt the Website’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Website. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Website, or using or launching any unauthorized script or other software. Make any u Turbocharge Customer Support with AI for Freshdesk Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Freshdesk AI Agents Power Up Your Support with CoSupport AI CoSupport AI integrates seamlessly with Freshdesk and Freshchat, bringing AI-powered automation and real-time agent assist to your customer support workspace. It helps teams automate the resolution process for repetitive tickets, reduce manual workload, improve response time, and deliver consistent AI-driven customer service across chat, ticketing, and email. Request Demo Start Free Trial 📈 74% average resolution rate across clients ⏱️ 52% average improvement in ticket resolution time 🌐 40+ languages non-stop support across chat, email, and phone Why Choose CoSupport for Freshdesk AI Agents AI Agents Handle chats, tickets, and emails autonomously across all support channels. AI Assistants AI Translator AI Business Intelligence Integration with Freshdesk Tools CoSupport AI integrates directly with Freshdesk and Freshchat. The AI is trained on your past tickets, FAQs, and help articles to deliver context-aware support service across chat, ticketing, and email. Key Use Cases: CoSupport AI for Freshdesk in Practice Ticket Deflection CoSupport AI for Freshdesk and Freshchat deflects repetitive tickets and chats with instant replies in Freshdesk and Freshchat. Smart Triaging AI Assist and Draft Generation Multilingual Support Sentiment-Aware AI Responses Continuous Learning from Freshdesk Data Sources How to Set Up CoSupport AI Agents for Freshdesk Integrating CoSupport AI into Freshdesk requires no complex setup or coding — the entire process takes just a few minutes. ✨ Set Up Your AI Agent Define AI’s role, tone, communication channels, language, restrictions, and workflows. → 📚 Connect Data Sources Link your help center, product docs, webpages and FAQs to train the AI on accurate content. → 💻 Test AI Performance Simulate real customer conversations, refine responses, and validate accuracy before launch. → 💬 Deploy Across Channels Go live on your preferred channels – website or in-app chat, email, or social media — users get help instantly. → 📊 Analyze & Improve Track KPIs with intuitive dashboards, measure customer satisfaction, and fine-tune AI performance. Real Case: CoSupport AI Agents for Freshdesk in Action UK-based e-commerce supplier of catering equipment that use Freshdesk. Key Results 📈 50% of repetitive email tickets are resolved automatically. ⏱️ 23-minute average resolution time. 🔗 Full Freshdesk integration completed in under 1 hour. Chris J. Customer Success Manager “Our customers love the instant, high-quality responses. I’ve been impressed with CoSupport’s professional approach and how quickly they helped us reach our goals.” Read the Case View All Customer Stories AI for Freshdesk Across Industries 🖥 SaaS and Technology Provide instant responses to technical queries, allowing support teams to focus on innovation. 🛍 Ecommerce Automate order tracking and management inquiries to improve customer satisfaction and free up agents. 🏦 Finance and Fintech Ensure secure AI-driven support for banking inquiries, transactions, and account management. 📚 Education Use AI in Freshdesk to handle high volumes of student and admissions requests, reducing response times without increasing support workload. 🌐 BPO Companies Leverage AI for Freshdesk to manage high ticket volumes while maintaining response accuracy. Data Privacy and Security Enterprise-grade security Enterprise-grade security comes standard with every Freshdesk AI Integration: Enterprise-grade security comes standard with every Freshdesk AI Integration: 🗄 🗄 1 Client = 1 Dedicated Server — complete data isolation 🛡 🛡 GDPR, ISO 27001, and CCPA compliant 🔒 🔒 Data Anonymization before AI training 🖥 🖥 Flexible deployment: cloud or on-premises Your customer data never leaves your environment. CoSupport AI runs entirely on owned infrastructure, ensuring full compliance and transparency. Patented Technology for Reliable AI Automation Transparent Pricing and Predictable ROI Choose the plan that best fits your workflow — no hidden costs, unlimited users, full transparency: ✅ Resolution-Based from $0.19 per resolution, Resolution-Based from $0.19 per resolution, pay for solved tickets only. 🗄 Server-Based from $99/month, Server-Based from $99/month, fixed fee for unlimited AI responses. 💬 Response-Based from $0.04 per response, Response-Based from $0.04 per response, pay only for AI replies. Request a Demo and Start Using Freshdesk AI Now Experience how CoSupport AI transforms Zoho Desk support operations. Trusted by SaaS, eCommerce, and more teams worldwide. Start Free Trial Book Demo 💬 💬 Automated chat and email replies 🚀 🚀 Instant AI reply suggestions for agents 🌐 🌐 Multilingual 24/7 coverage Using another platform? CoSupport AI supports Zendesk , Zoho , Intercom, and other leading helpdesks — with the same no-code setup and fast integration. FAQ Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI for Education – AI Agents for Student Support Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Back to School: AI for Education – Transforming Learning and Support Cost-effective for universities, engaging for students, and supportive for teachers – autonomous AI Agents power the future of learning. Request Demo Try AI for Free Check case studies Proven AI Impact in Education *Based on average results reported by CoSupport AI clients. 74% average resolution rate AI handles most repetitive requests. 52% faster resolution time Students get help in seconds, not hours. $4.6K monthly cost savings Lower costs, more resources for teaching. The Challenges of Modern Education Support Overloaded Staff and Slow Responses Thousands of repetitive requests overwhelm admissions and support teams. Students and parents wait too long for answers, especially during stressful moments like exams, deadlines, or financial concerns. 24/7 Availability and Multilingual Expectations Online learning and global student bases mean inquiries come in across time zones and different languages. Students expect immediate responses, especially for technical issues (e.g., access to online classes). High Volume at Peak Times Enrollment periods, exam sessions, and course deadlines trigger sudden spikes in inquiries. Maintaining consistent quality becomes nearly impossible without hiring additional staff and overheads. Lack of Personalized Support Students struggle to get answers tailored to their needs, while staff spend too much time switching between LMS, SIS, and CRM to collect context — delaying effective, personalized support. AI Solutions for Education: Why Organization Really Needs Them Expectations from students, parents, and staff are higher than ever. AI helps institutions meet these demands by reducing workloads, scaling support, and enhancing learning experiences. No More Repetitive Tickets AI autonomously resolves recurring issues – from scheduling and enrollment queries to course access, deadlines, and policy FAQs. Proactive Student Engagement AI engages students with targeted recommendations, personalized resources, and instant feedback – keeping them on track, boosting motivation, and improving learning outcomes. 24/7 Multilingual Support AI agents deliver instant academic and technical assistance across time zones, ensuring students and parents receive immediate help in their preferred language. Scalable and Cost-Effective Support AI resolves up to 90% of repetitive inquiries with 99% accuracy, helping institutions cut costs, prevent staff burnout, and scale support without adding headcount. No More Repetitive Tickets AI autonomously resolves recurring issues – from scheduling and enrollment queries to course access, deadlines, and policy FAQs. Proactive Student Engagement AI engages students with targeted recommendations, personalized resources, and instant feedback – keeping them on track, boosting motivation, and improving learning outcomes. 24/7 Multilingual Support AI agents deliver instant academic and technical assistance across time zones, ensuring students and parents receive immediate help in their preferred language. Scalable and Cost-Effective Support AI resolves up to 90% of repetitive inquiries with 99% accuracy, helping institutions cut costs, prevent staff burnout, and scale support without adding headcount. CoSupport AI Is the Best Fit for Your Education Support Get started in just a few simple steps – no long rollouts, no complex setup. Check how to launch your AI Agent in Minutes: 1. Set Up Your AI Model Choose your use case (admissions, student support, course guidance) and define behavior, tone of voice, and conversation logic. 1 of 5 2. Connect Data Sources Link your LMS, SIS, help center, or FAQs to train the AI with your data. 2 of 5 3. Test the AI Simulate student and faculty interactions, refine responses, and validate accuracy before launch. 3 of 5 4. Deploy Across Channels Go live on your preferred channels – student portal, email, or chat – and start supporting students instantly. 4 of 5 5. Analyze & Improve Track performance with dashboards, measure satisfaction, and continuously improve with reinforcement learning. 5 of 5 Seamless Integrations for Education AI That Fits and Integrates with Your Existing Systems – Fast and Easy. Learning Platforms & LMS: Blackboard, Moodle, Canvas, or custom-built systems. Student Information Systems (SIS): automate admissions, scheduling, and records management. Help Desks & CRMs: integrate with Zendesk , Freshdesk , Zoho , Intercom, Salesforce, and more. Collaboration Tools: Microsof Teams, Slack, Google Chat, WhatsApp Business, and more. Real Results with CoSupport AI for Education Resolution at Scale Up to 90% of requests resolved autonomously. From day one, universities streamline the resolution process, automating recurring inquiries and freeing staff to focus on high-value conversations. Faster Student Support 52% average improvement in resolution time. CoSupport AI cuts resolution time from hours to minutes, giving students instant and accurate help when it matters most. Higher Learner Activity 3x growth in engagement. EdTech platforms keep learners motivated with personalized tutoring and real-time AI-powered support. Customer Stories Let’s Talk About AI in Education Curious about how AI could work in your school, university, or EdTech platform? Every institution’s needs are different — the fastest way to explore is with a personalized demo. See in Action Start Trial Your application is under review. You’ll receive a decision within 5 business days. Meanwhile, you can track updates in the student portal. Your next class is Economics 101 on Monday at 10 AM, Room B203. Would you like me to send a calendar reminder? I see your exam link isn’t opening. Please clear your cache or try the updated link here. Please let me know if it helps. Your financial aid application was approved. The first installment will be applied to your tuition account next week. Your application is under review. You’ll receive a decision within 5 business days. Meanwhile, you can track updates in the student portal. Your next class is Economics 101 on Monday at 10 AM, Room B203. Would you like me to send a calendar reminder? I see your exam link isn’t opening. Please clear your cache or try the updated link here. Please let me know if it helps. Your financial aid application was approved. The first installment will be applied to your tuition account next week. FAQ: AI Solutions for Education Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI Integration for Zoho Desk & SalesIQ Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Zoho Desk AI Agents and Chatbots Automate Support with CoSupport AI Automate customer interactions in your Zoho workspace with CoSupport AI. Integrating directly with Zoho Desk and Zoho SalesIQ, CoSupport AI delivers automated, data-driven customer support while reducing manual workload. Request Demo Start Free Trial 📈 74% average resolution rate across clients ⏱️ 52% average improvement in ticket resolution time 🌐 40+ languages non-stop support across chat, email, and phone Why Choose CoSupport for Zoho AI Agents AI Agents Automate customer service for Zoho Desk tickets and Zoho SalesIQ chats. AI Assistants AI Translator AI Business Intelligence How to Use CoSupport AI for Zoho and Zoho SalesIQ Ticket Deflection CoSupport AI for Zoho Desk reduces repetitive ticket volume by automatically answering common questions. It uses approved help center content, past tickets, and internal documentation to resolve customer requests. Ticket Triaging AI Assist – Reply Suggestions Multilingual Customer Support Sentiment-Aware Responses Continuous Learning How to Set Up CoSupport AI Agents for Zoho Desk Integrating CoSupport AI into Zoho Desk and SalesIQ requires no complex setup or coding — the process takes just a few minutes. ✨ Set Up Your AI Agent Define AI’s role, tone, communication channels, language, restrictions, and workflows. → 📚 Connect Data Sources Link your help center, product docs, webpages and FAQs to train the AI on accurate content. → 💻 Test AI Performance Simulate real customer conversations, refine responses, and validate accuracy before launch. → 💬 Deploy Across Channels Go live on your preferred channels – website or in-app chat, email, or social media — users get help instantly. → 📊 Analyze & Improve Track KPIs with intuitive dashboards, measure customer satisfaction, and fine-tune AI performance. Client Story: CoSupport AI Agents in Action Dental software provider helping clinics streamline operations, increase treatment acceptance, and improve patient retention. Key Results 🚀 50% faster resolution time. 📈 74% deflection rate across tickets and live chats. 💰 $9,300 monthly savings from reduced support headcount. Nataliia Romanova CEO, Remedico “The chatbot resolves around 75% of all support tickets now. This allowed us to downscale the support team by six team members, saving thousands of dollars per month in the long run.” Read the Case View More Customer Stories AI for Zoho Desk Across Industries 🖥 SaaS and Technology Provide instant responses to technical queries, allowing support teams to focus on innovation. 🛍 Ecommerce Automate order tracking and management inquiries to improve customer satisfaction and free up agents. 🏦 Finance and Fintech Ensure secure AI-driven support for banking inquiries, transactions, and account management. 📚 Education Apply AI in Zoho Desk to streamline student support, admissions workflows, and academic inquiries with consistent, reliable responses. 🌐 BPO Companies Leverage AI for Zoho Desk and SalesIQ to manage high ticket volumes while maintaining response accuracy. Data Privacy and Security Enterprise-grade security comes standard with every Zoho AI Integration: Your customer data never leaves your environment CoSupport AI runs entirely on owned infrastructure, ensuring full compliance and transparency. 🗄 🗄 1 Client = 1 Dedicated Server — complete data isolation 🛡 🛡 GDPR, ISO 27001, and CCPA compliant 🔒 🔒 Data Anonymization before AI training 🖥 🖥 Flexible deployment: cloud or on-premises Transparent Pricing and Predictable ROI Choose the plan that best fits your workflow — no hidden costs, unlimited users, full transparency: ✅ Resolution-Based from $0.19 per resolution, Resolution-Based from $0.19 per resolution, pay for solved tickets only. 🗄 Server-Based from $99/month, Server-Based from $99/month, fixed fee for unlimited AI responses. 💬 Response-Based from $0.04 per response, Response-Based from $0.04 per response, pay only for AI replies. Request a Demo and Start Using AI for Zoho Now Experience how CoSupport AI transforms Zoho Desk support operations. Trusted by SaaS, eCommerce, and more teams worldwide. Start Free Trial Book Demo 💬 💬 Automated chat and email replies 🚀 🚀 Instant AI reply suggestions for agents 🌐 🌐 Multilingual 24/7 coverage Using another platform? CoSupport AI supports Freshdesk , Zendesk , Intercom, and other leading helpdesks — with the same no-code setup and fast integration. FAQ Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Multilingual customer service with AI Translator Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Translator For Multilingual Customer Service Translate tickets and replies instantly – no copying, no switching tabs, no delays. Request Demo Try AI for Free Check case studies Why Support Teams Struggle With Multilingual Customer Service The Problem : Supporting customers in multiple languages is costly and complex. Hiring bilingual agents for every market is hard to scale and pressures budgets. Traditional copy-paste translators waste time while failing on typos and broken grammar. The Fix : AI Translator for multilingual customer service that works inside your helpdesk — fast, typo-proof, automatic, trained on your brand tone, and built to intensify team productivity. One tool → Lower costs → Faster responses → Happier customers One tool → Lower costs → Faster responses → Happier customers Cut support overhead, resolve tickets faster, and deliver accurate answers in any language. With CoSupport AI Translator multilingual customer service, agents stay productive, customers feel heard, and your team scales without extra hires. How AI Translator Works Automatic Translation of Incoming Messages Customer messages arrive in any language → the translation is instantly posted as an internal note inside a ticket. No clicks, no copy-pasting, no wasted seconds. Set your default target language (e.g., English), and every ticket is auto-translated the moment it arrives. Support agent experience: Open a ticket → translation is already there. No need to switch tabs or use external translation tools anymore. Reply Translation in a Click Agents type in their preferred language → the Translator auto-detects the customer’s language and offers an immediate one-click translation. Need a different language? Pick one from 40+ supported languages. Support agent experience: Write a reply in your preferred language. One click → reply translated into the customer’s language. Instantly switch to any other target language if needed. Plug Into Your Helpdesk – Multilingual Support in Minutes Works where your team already lives: Zendesk , Freshdesk , Freshchat, Zoho Desk , Zoho SalesIQ and more. Don’t see your system listed? CoSupport AI can connect via API to any in-house platform — no workflow disruption. The Real Productivity Math Behind Customer Service Translation That’s more than a full work-week saved every month – without hiring, retraining, or changing processes. And that’s before factoring in the enormous expenses of maintaining multilingual consultants, plus the accuracy boost from translations that never break on typos or messy grammar. Instant, Resilient, and Cost-Efficient Translations for Every Team Built-in translation Stay in your helpdesk, translations are done directly where you handle tickets. Instant two-way translation Read any language, reply in any language. Higher translation resilience Handles typos, misspellings and broken grammar common in support tickets. Reduce operational costs Serve multiple markets without hiring bilingual agents for every language pair. Multilingual Support Use Cases Multimarket SaaS & eCommerce Agents work in English while providing native-quality support to DE, ES, FR, and other customers. High-precision industries (e.g., aviation) Accuracy and speed matter, agents can’t gamble on generic translators. Global service centers/BPOs Standardize the workflow across teams, queues, and clients for consistent, scalable support. Setup Multilingual Customer Support in Minutes No new tabs. No new tools. No expensive multilingual agents. Two-way Translation Language Selection Enable the AI Translator for your helpdesk. Translate incoming and outgoing messages into 40+ languages. Customer Stories Make Every Agent Multilingual With AI Give your team instant understanding of customer messages and one-click replies in any language – all directly inside your helpdesk. Request Demo Start Trial FAQ Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Conversational AI Chatbot Demo Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Try Chatbot Directly on This Page This is a fully functional conversational AI chatbot. You can test it right now. Ask customer support questions Ask any questions Try long, multi-step conversations Check how it follows instructions Simulate real customer scenarios based on your case Evaluate accuracy, tone, and context handling AI Chatbot Demo Test AI chatbot in real time – Ask anything, product questions, support queries, HR, sales. This is the same AI engine your customers will interact with. Book Demo Get the same AI chatbot your customers will interact with. Conversational AI Chatbot for Customer Support Automation CoSupport AI autonomously handles up to 90% of support requests, delivering 🎯 Accurate and human-like answers ⏰ 24/7 availability without extra staffing 🌐 Multilingual support (40+ languages) 📱 Work through social or web-widget 🔗 Seamless integration with Zendesk , Freshdesk , Intercom, Zoho 📄 High response accuracy powered by patented AI technology AI Chatbot for Enterprises CoSupport AI is an enterprise-grade platform built for scale Custom AI models tailored to your brand voice Dedicated account manager Unlimited users on all plans High-security architecture (dedicated servers, data anonymization) Custom AI models tailored to your brand voice Dedicated account manager Unlimited users on all plans High-security architecture (dedicated servers, data anonymization) AI Chatbot Pricing Simple, transparent, flexible. Pay per response, resolution, or choose unlimited AI responses. 💬 From $99/month – unlimited AI interactions 👁️ No hidden fees 📦 All features included in every plan View Pricing Maximize your Customer Support ROI with AI Project Your Cost Reduction Number of monthly tickets Current cost per ticket ($) AI Resolution Rate (%) Your annual savings with CoSupport AI $0 Resolution-Based Pay for resolved tickets. Unsolved tickets are free. $0 Server-Based Pay only for the server hosting your AI model. $0 Response-Based Pay for AI-generated responses. View Pricing Proven Results from Real Companies Companies across the world use CoSupport AI to reduce costs and scale support 6min Resolution ProjectFitter went from 2 hours to 6 min with AI-powered support. 81% Automation Cocoatech resolves 81% of support requests without human involvement. $14K Saved Monthly SupportYourApp cuts over 14K$ costs every month using AI automation. View More Customer Stories Try the Conversational AI Chatbot Now Launch AI Chatbot with Unlimited AI Responses in Minutes Book Demo Start Using Now Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport AI You need to enable JavaScript to run this app. CoSupport AI Agent Demo - AI-Driven Customer Service Tool Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Your Helpdesk Tickets Tickets New Ticket #1 New Ticket #2 New Ticket #3 New Ticket #4 New Ticket #5 Rely on patented AI to generate ready-to-use reply suggestions for your support agents Conversation with To: To Suggestion by CoSupport AI Assistant: Use this Try next Thank you for your feedback! Thank you for reporting the bad suggestion. Our team will process your feedback shortly Suggestion by CoSupport AI Assistant: Try prev Use this Thank you for your feedback! Thank you for reporting the bad suggestion. Our team will process your feedback shortly Send Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport AI | Meet Our Technology Rock Stars Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo From Vision to AI Reality CoSupport AI — an incredible team that focuses on developing and delivering AI solutions for customer service. With a passion for innovation and a deep understanding of machine learning algorithms, CoSupport AI team creates cutting-edge AI solutions that drive business growth. Born from frustration with outdated tools and superficial automation, we built an all-in-one AI platform for customer service — designed to automate customer interactions, boost support team productivity, and deliver actionable business insights. What's the Story It all began in 2020, when Roman Lutsyshyn , a machine learning engineer, recognized a broken pattern in customer service: generic bots, delayed replies, and impersonal interactions. His vision? Build an AI that goes beyond automation — something truly intelligent, helpful, and human-like. He shared the idea with Daria Leshchenko , an experienced entrepreneur with over 15 years of experience in customer support. She immediately saw its potential and gave the project its first real push. Over the next three years, under Roman’s technical leadership, they invested in deep R&D and created their first breakthrough: an AI assistant that generates ready-to-use reply suggestions for support teams — now known as AI Assistant . In 2023, the team defined a bigger mission: to build AI solutions that deliver immediate business results while fostering long-term innovation and setting a new standard for customer service. That vision led to the founding of CoSupport AI company. The next pivotal moment came in 2024, when Alex Khoroshchak joined the team and became CEO six months later. Under his leadership, CoSupport AI evolved in 2025 from a powerful support tool into a fully customizable AI platform for customer service. Looking ahead, the team is focused on expanding integrations, advancing AI accuracy, and making human – AI collaboration seamless for every business, regardless of size or industry. The mission remains the same as it was at the start: to set a new standard for customer service — one where AI is not just a tool, but a trusted partner. Big Milestones That Shape the Future of Customer Support 2021 First multi-model architecture designed 2024 📄 US patent granted for our message generation engine 2025 Launch of CoSupport AI platform 2023 MVP launched after hundreds of tests 2024 🏆 Winner of the AI World Series Award for The Best Generative AI Solution Our Values Innovations Innovativeness is the driving force behind our solutions. We are constantly seeking to create groundbreaking technologies that shape the future. Creativity We always try to think beyond conventions to craft our solutions that revolutionize industries and elevate user experiences. Teamwork We grow through teamwork, as we believe in fostering a collaborative environment where diverse talents and expertise converge. Honesty Honesty is the bedrock of our company. We prioritize integrity, and open communication in our team as we strive to build long-lasting cooperation. What Makes CoSupport AI Platform Different Custom AI models Tailored to your tone of voice, rules, and workflows. Unlimited AI responses Patented message generation Setup in under 10 minutes Numbers That Matter 74% average resolution rate, proven across clients 15 years of customer service expertise 2 US patents recognition of our AI innovation People Behind the CoSupport AI Daria Leshchenko Co-Founder Turns visions into ventures and makes them scale. Alex Khoroshshak CEO Strategic mind behind the product and its growth. Roman Lutsyshyn CTO Invented the AI core and keeps improving it. Hamletina Tonkanyan Head of ML Leads the brains behind the AI that performs. Eugen Nesterenko CMO Makes AI sound louder and brings it into the spotlight. Customer Journeys Explore our case studies providing detailed insights into our approach and solutions. Fully Customizable AI Platform for Customer Service From Setup to Live in 10 Minutes. Free trial available See in Action Request Demo Custom AI models Unlimited user access Non-hallucinating AI Transparent pricing Enterprise-grade security Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Try CoSupport AI Demo – Explore Our AI Tools Online Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Experience CoSupport AI Products Discover the power of AI through interactive demos tailored to business needs: Hi, My payment on a website was rejected, but it works fine a week ago. Could you check please? Autonomous AI for Customer Service and Sales Automate inquiries with AI — boosting sales and engagement across chat, email, and social media. Try Real AI Bill Smith To: Support Ticket #87380 Hi, I can't make international transactions on my account. Hi, Bill, To: Bill Smith Thanks for reaching out, Have you recently adjusted your settings or received any bank alerts? AI Suggestion 1: Thanks for reaching out, Please check your security or regional settings for international access. Use this Try next AI Suggestion 2: Thanks for reaching out, Have you recently adjusted your settings or received any bank alerts? Use this Try next AI-Powered Assistant for Support Teams Boost agent productivity with instant, tailored reply suggestions and improve customer satisfaction. Try AI Assistant Business Analyst What are the top 3 growing customer issues this week? AI for Actionable Business Insights Leverage AI-driven analytics and insights to transform customer interactions into strategic decision-making. Try Internal AI Ready to explore the future of customer support? Submit a personal demo to see how CoSupport AI can transform your operations with AI-driven efficiency and innovation: Your full name: Your corporate email: Phone – optional Monthly ticket volume (chats and/or emails) Any details that will help prepare for our meeting Request demo Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy How SupportYourApp Resolved 80% of Support Requests with AI Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Achieved Key Result $14,000 saved monthly AI-Powered Internal Fast and Accurate Support Working With 60+ Languages SupportYourApp achieved a major internal support automation rate, multilingual coverage with AI-powered support automation. Achieved Key Result $14,000 saved monthly Country: USA Industry: BPO Integration time: 1 month Support Team: 22 agents Support Setup: QCRM (in-house helpdesk) The Client’s Profile SupportYourApp is a global BPO company providing high-quality customer support services since 2013. With more than 1,500 specialists worldwide, they support clients across SaaS, E-Commerce , FinTech, and other industries, focusing on operational excellence and scalable support operations. 🤔 Challenge Managing a distributed workforce of 1,500+ specialists generated a high volume of internal support requests, requiring managers to spend significant time answering repetitive questions. As early AI adopters, SupportYourApp evaluated multiple vendors but faced challenges: avoiding hallucinations that could harm client trust, supporting 60+ languages , and securing a custom integration for their in-house helpdesk (QCRM). Their goal was to automate as many internal requests as possible with a reliable, multilingual, fully integrated AI solution. 🏆 Goal The primary goal was to deploy AI to handle the majority of internal inquiries, reduce reliance on the human onboarding team, eliminate repetitive work, and achieve measurable operational cost savings, all without disrupting existing workflows. 💡 Solution SupportYourApp chose CoSupport AI for its ability to deliver secure, multilingual, hallucination-free responses and support custom integrations. The AI was trained on company policies, SOPs, and onboarding materials, the most accurate and regularly updated internal data, to ensure high-confidence, consistent answers across all queries. 🔗 Integration Custom Integration with QCRM The CoSupport AI team developed a custom integration with the client’s in-house helpdesk, QCRM, enabling the AI to manage both chats and internal support tickets seamlessly despite unique technical requirements. The AI model was then trained on SupportYourApp’s internal documentation, including policies, SOPs, and onboarding materials, ensuring high accuracy and minimizing the risk of outdated or hallucinated responses. Once deployed, the AI began handling thousands of internal requests with precision across more than 60 languages. 🚀 Achieved Key Results 80% of internal support requests resolved autonomously by AI. $14,000 saved monthly by reducing the human onboarding team. Reliable, multilingual responses across 60+ languages. Seamless custom integration with QCRM and zero workflow disruption. Up to 7,000 monthly chats and emails automated. Client’s Feedback “After launching CoSupport AI, we’ve automated around 7k monthly chats and emails — with AI tools like this, 80% of incoming requests are handled automatically now. This allowed us to significantly cut operational costs while maintaining high support quality. The team’s professionalism exceeded our expectations.” Axel Barrionuevo Account Manager How CoSupport AI Saved $14K Monthly? Book Demo Start Using Now Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Predictable AI Support Pricing With No Surprises Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Flexible AI Service Plans: No unpredictable fees, No limits, No surprises Select a pricing model tailored to your business needs and enjoy predictable AI costs. Resolution-Based Pay for resolved tickets only*. Unsolved tickets are free. from $0.19 /resolution *The more tickets resolved by AI, the lower the fee per resolution. Get Started unlimited AI responses Server-Based Pay only for the server hosting your AI model*. from $99 /mo *Fixed monthly fee for unlimited AI responses within optimal performance. Get Started Response-Based Pay for AI-generated responses*. from $0.04 /response *The more AI replies used, the lower the fee per reply. Get Started Maximize your Customer Support ROI with AI Reduce costs and save thousands of dollars with CoSupport AI. Project Your Cost Reduction Number of monthly tickets Current cost per ticket ($) AI Resolution Rate (%) Your annual savings with CoSupport AI: Resolution-Based $0 Server-Based $0 Response-Based $0 Start Saving with AI Success Stories Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport AI integrations with Zendesk, Freshdesk, Zoho Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Integrations for Seamless Customer Support CoSupport AI integrates with Zendesk, Freshdesk, Zoho Desk, Slack, Stripe, and more to automate responses, reduce manual workload, and provide accurate multilingual support. Start For Free Start For Free 🚀 No-code AI Setup in Minutes 🔗 Custom API Integration 🛡 Enterprise-Grade Security Explore CoSupport AI Integrations Connect CoSupport AI to your tools in minutes to automate tickets, assist agents with accurate replies, improve triaging and routing, and generate insights from your company data. 💼 Helpdesk and Ticketing Integrations Zendesk CoSupport AI for Zendesk automates ticket resolution, ticket triaging, and multilingual replies. It's trained on your Zendesk Guide content, help center, and past tickets. Learn More → Freshdesk + Freshchat CoSupport AI integrates with Freshdesk and Freshchat to automate repetitive issues and assist agents with reply suggestions across email, chat, and tickets. Learn More → Zoho Desk + Zoho Sales IQ CoSupport AI for Zoho Desk uses your FAQs, knowledge base, and ticket history to deliver precise, context-aware responses. Learn More → Intercom CoSupport AI works inside your Intercom chat and inbox, generating instant, context-aware replies. It can respond autonomously to repetitive questions or assist agents when needed. Salesforce CoSupport AI automates case classification and routing in Salesforce, enriches case details, and can handle routine cases autonomously or provide agents with reply drafts. 🤝 Business Messengers Slack Turn Slack into an internal AI copilot. CoSupport AI answers IT, HR, security, and operations questions. Finds documents and explains internal policies. Microsoft Teams Your real-time AI assistance inside Microsoft Teams. Employees can ask questions, troubleshoot issues, access internal documentation, and follow workflows without leaving their primary workspace. 💳 Ecommerce and Billing Integrations Shopify Connect CoSupport AI to your Shopify data to automate order tracking, returns, shipping questions, subscription issues, and product inquiries. Stripe CoSupport AI integrates with Stripe to automate invoice checks, charge lookups, refunds, billing updates, subscription modifications, and payment-related questions. Custom API Integrations If you use an in-house CRM, legacy ticketing tool, or custom backend, CoSupport AI provides a flexible API for deep integration. Our implementation team helps design and deploy custom workflows — without changing your existing support processes. Talk About Custom Integration Results from CoSupport AI Integrations Shelterluv (Zendesk) 60%+ of chats and emails resolved automatically, zero hallucinations. eCatering (Freshdesk) 50% of repetitive email tickets resolved by AI, setup completed in under one hour. Remedico (Zoho Desk, SalesIQ) 74% of all tickets resolved by AI in the first month, $9,300 saved monthly. View All Customer Stories Security and Compliance Across Integrations Every CoSupport AI integration follows enterprise-grade protection standards: 🗄 1 client → 1 dedicated server (full isolation) 🛡 ISO 27001 certified. GDPR & CCPA compliant 🔒 Data anonymization and robust encryption 🖥 Self-hosted LLM options for maximum control Your platform. Our AI. One powerful solution. Connect CoSupport AI to your helpdesk, CRM, ecommerce platform, or collaboration tools — and launch customer service automation in minutes. Start Trial Start Using Now Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport AI Blog Post Articles Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more. 5 May 14, 2026 by Haroune Bejgui Product Development Manager Forethought AI vs. CoSupport AI: Which Is the Better Fit for Mid-Market SaaS? Compare Forethought and CoSupport for mid-market SaaS: setup time, pricing, integrations, and automation performance. AI CustomerSupport Software 9 May 12, 2026 by Viktoriia Yadoshchuk Content Writer How to Evaluate AI Customer Support Tools. A Checklist for Heads of CX Checklist for CX leaders evaluating AI support tools: integration, resolution rates, security, pricing, and accuracy. AI CustomerSupport Software 5 May 11, 2026 by Yevhenii Nesterenko Head of CoMarketing What Happens When a Founder Replaces a Support Hire with AI Founder replaced a support hire with AI, cutting costs 70%, resolving 65% of tickets, speeding replies and boosting CSAT from 85% to 94%. AI CustomerSupport Software 9 May 09, 2026 by Haroune Bejgui Product Development Manager How to Build a Business Case for AI Support Automation (Template for CX Leaders) Pinpoint high-volume tickets, model ROI, run a 30-day pilot, and present a one-page plan to secure AI support automation buy-in. AI CustomerSupport Software 9 May 07, 2026 by Alex Khoroshchak CEO of CoSupport AI Freshdesk Alternatives for Growing SaaS Support Teams: What to Look for in 2026 Compare Freshdesk alternatives by pricing, AI automation, and integrations to choose the best support tool for scaling SaaS teams. AI CustomerSupport Software 11 May 05, 2026 by Viktoriia Yadoshchuk Content Writer How to Automate Zendesk Replies with AI: Step-by-Step Guide (2026) Install, train, and test Zendesk AI auto-reply to resolve common tickets faster and track performance with key support metrics. AI CustomerSupport Software 1 2 3 4 5 More pages 27 Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI for SaaS Support | Tickets, Onboarding & Retention Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Automate Recurring Tickets, Onboard Faster, Reduce Churn Seamless for users, and powerful for teams – autonomous AI Agents transform how SaaS platforms onboard, support, and retain customers. Request Demo Try AI for Free Check case studies Proven AI Impact in SaaS *Based on average results reported by CoSupport AI clients. 74% average resolution rate By resolving repetitive tickets on billing, subscriptions, onboarding, and integrations. 52% faster resolution time Through instant chat and email support during critical moments. $4.6K monthly cost savings Through lower support costs and budget reallocation to growth. Key Challenges SaaS Companies Face in Customer Support Complex Onboarding and Feature Adoption New users struggle with setup and feature discovery. Without timely guidance, trial conversions drop and adoption stalls. Recurring Tickets and Overloaded Teams Recurring product- and billing-related questions overwhelm support desks. Response times grow, user frustration rises, and churn risk increases. Retention and Upsell Challenges Without personalized support, customers churn before seeing product value. Limited resources also mean missed upsell opportunities and slower revenue growth. Global User Base and 24/7 Expectations SaaS platforms serve customers worldwide. Users expect instant, multilingual responses, but maintaining 24/7 coverage with human teams is costly and hard to scale. AI Solutions for SaaS: Why Your Business Really Needs Them Automate Recurring Tickets “How…?”, “Where…?”, “What…?”, “Cancel…”, “Change…”, etc. – AI handles these instantly, deflecting up to 90% of tickets. Boost Retention and Upsell AI proactively guides customers to adopt key features, maximize value, and surfaces upgrade or add-on offers at the perfect time. Streamline Onboarding and Feature Adoption AI guides users from the first login with personalized onboarding, helping activate faster, explore features, and convert at higher rates. Enable 24/7 Global Support Deliver consistent, multilingual support around the clock. Scale worldwide without hiring local support teams. See also: AI Translator for Multilingual Customer Service. The CoSupport AI Platform for SaaS CoSupport AI Agent Resolves up to 90% of repetitive SaaS requests in 40+ languages — with 99% accuracy. Works autonomously 24/7 to deliver exception customer service across chat, email, and social media. CoSupport AI Assistant CoSupport AI Translator CoSupport AI Business Intelligence CoSupport AI Is the Best Fit for Your SaaS Support Get started in just a few simple steps – no long rollouts, no developers required. Launch your AI Agent in minutes: ✨ Set Up Your AI Agent Define AI’s role, tone, communication channels, language, restrictions, and workflows. → 📚 Connect Data Sources Link your help center, product docs, webpages and FAQs to train the AI on accurate content. → 💻 Test AI Performance Simulate real customer conversations, refine responses, and validate accuracy before launch. → 💬 Deploy Across Channels Go live on your preferred channels – website or in-app chat, email, or social media — users get help instantly. → 📊 Analyze & Improve Track KPIs with intuitive dashboards, measure customer satisfaction, and fine-tune AI performance. Seamless AI Integrations for Your Tech Stack Easily integrate AI without disrupting existing systems. 🤝 Help Desks & and CRMs Zendesk , Freshdesk , Zoho , Intercom, Salesforce, and more. 💳 Billing & and Payments Stripe, Chargebee, Lemon Squeezy and others. 👥 Collaboration Tools Slack, Microsoft Teams, Google Chat or internal messengers. Connect via API to your SaaS platform or backend infrastructure – no workflow disruption. Case Study: Hallucination- free AI Client: SaaS platform for animal shelters. Key Results 📈 73% resolution rate for chats. 💬 2 000+ chats & emails handled automatically per month. ⏱️ 2 min avg chat resolution time. Matthew Brown , Director of Customer Solutions “The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets are exactly the ones we’d expect. CoSupport AI has exceeded my expectations.” Read the Case → View All Customer Stories Let’s Talk About AI in SaaS Curious how AI could scale your support, boost retention, and drive upsell? Every SaaS company’s needs are unique — the fastest way to find out is with a personalized demo. Talk to Us Try AI for Free FAQ: AI Solutions for SaaS Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI for Industries – CoSupport AI Solution for Support Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Support for Various Industries – Automate Support, Reduce Costs, Scale Service From high-volume eCommerce to regulated Finance, fast-scaling SaaS, and global Education, CoSupport AI adapts to your workflows and compliance needs. Start for free Start for free AI for Industries Try industry-specific AI models that automate responses, improve accuracy, and scale customer service — all tailored to your business domain. Ecommerce Automate thousands of daily tickets with AI trained on your help center, product catalog, and FAQs. CoSupport AI streamlines order tracking, returns, refunds, and shipping updates — reducing support workload while improving conversion rates and customer satisfaction. Learn More → Education Support students around the world with AI that processes inquiries about admissions, enrollment, and courses in 40+ languages. Institutions cut administrative effort and enhance the student experience with fast, accurate, real-time assistance Learn More → SaaS & Technology Scale your support as your user base grows by automating technical questions, billing issues, and onboarding flows. CoSupport AI integrates seamlessly with your CRM, ticketing, and support systems, improving activation, retention, and response speed. Learn More → Finance & Banking Deliver secure, compliant automation for KYC verification, account inquiries, and transaction-related questions. CoSupport AI is fully ISO 27001 certified and GDPR and CCPA compliant, while maintaining accuracy and data integrity. Learn More → Customer Stories A dental SaaS company has automated customer service with CoSupport AI. Key Results $9,300 in monthly support cost savings. Nataliia Romanova , CEO, Remedico “Our chatbot now resolves around 74% of all support tickets. We reduced the team by six people, and I haven’t seen a single incorrect response.” Read the Case → A U.S. provider of DCAA-compliant time-tracking software streamlined its chat support with CoSupport AI. Key Results 82% resolution rate in the first month. Debbie Sabin , Product Owner, Hour Timesheet “I would recommend this tool to anyone who interacts with customers online. It’s been a game-changer for our support team.” Read the Case → A leading animal welfare software platform has improved customer service performance with CoSupport AI. Key Results 61% email-resolution rate. Matthew Brown , Director of Customer Solutions, Shelterluv “The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets I am seeing come through are ones I would not expect AI to be able to handle.” Read the Case → View All Customer Stories Built for Your Industry. Ready for Your Workflow CoSupport AI adapts to your processes, integrating with your helpdesk and CRM while maintaining full compliance. Launch custom AI models in minutes with a simple, no-code setup. Start Using Now Start Using Now Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Our Expert Authors at CoSupport AI Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo CoSupport AI Experts Alex Khoroshchak CEO of CoSupport AI CEO of CoSupport AI and its visionary leader, with 10+ years of experience in building tech solutions that scale. Believes that AI is the cornerstone of the future in customer service, revolutionizing how businesses support and engage with their customers. Author’s articles: 9 May 07, 2026 Freshdesk Alternatives for Growing SaaS Support Teams: What to Look for in 2026 Compare Freshdesk alternatives by pricing, AI automation, and integrations to choose the best support tool for scaling SaaS teams. Read the Article 31 April 28, 2026 How to Scale Customer Support Without Growing the Team Use AI to automate routine tickets, cut support costs, and route complex issues with context—scale customer support without adding headcount. Read the Article 37 April 20, 2026 How to Automate 80% of Zendesk Tickets Without Adding Headcount Automate up to 80% of Zendesk tickets with AI, cut support costs, and deploy no-code integration in minutes. Read the Article Roman Lutsyshyn CTO & Co-Founder CTO& tech enthusiast and co-founder of CoSupport AI. The inventor of patented AI architecture, with 10+ years in machine learning and NLP. He teaches how AI agents and business intelligence transform high-volume support and sales. Author’s articles: 153 February 23, 2026 How AI Transforms B2B and B2C Customer Support Differently How AI speeds B2C support with autonomous handling while augmenting B2B workflows for precision, SLA compliance, and relationship protection. Read the Article 142 February 18, 2026 Salesforce Service Cloud vs AI-Native Support Platforms AI-native platforms offer faster deployment and lower costs; Service Cloud suits enterprises needing deep CRM integration, customization, and compliance. Read the Article 117 July 09, 2025 Zendesk AI vs Traditional Support Bots Discover how Zendesk AI surpasses static bots by adapting to customer intent, automating support intelligently, and driving greater efficiency across every interaction. Read the Article Yevhenii Nesterenko Head of CoMarketing Leads brand, growth, and demand generation at CoSupport AI — amplifying global presence, driving qualified pipeline, and transforming complex AI technology into scalable value for enterprise clients across industries. Author’s articles: 5 May 11, 2026 What Happens When a Founder Replaces a Support Hire with AI Founder replaced a support hire with AI, cutting costs 70%, resolving 65% of tickets, speeding replies and boosting CSAT from 85% to 94%. Read the Article 22 May 02, 2026 The Hidden Cost of Slow Support. Response Time, CSAT, and Revenue Impact Slow support cuts CSAT, drives churn, and can cost SaaS firms up to ~$862K annually; faster responses and automation protect revenue. Read the Article 34 March 30, 2026 What Sephora’s Beauty Assistant Teaches About Personalization in Support How Sephora uses AR try-ons, chatbots, and skin diagnostics to personalize support, boost sales, and reduce returns. Read the Article Haroune Bejgui Product Development Manager Haroune writes about building AI products that solve real customer problems. With 10+ years in global product development and hands-on experience shaping AI features for diverse industries, he offers a practical view on how great products come to life. Author’s articles: 5 May 14, 2026 Forethought AI vs. CoSupport AI: Which Is the Better Fit for Mid-Market SaaS? Compare Forethought and CoSupport for mid-market SaaS: setup time, pricing, integrations, and automation performance. Read the Article 9 May 09, 2026 How to Build a Business Case for AI Support Automation (Template for CX Leaders) Pinpoint high-volume tickets, model ROI, run a 30-day pilot, and present a one-page plan to secure AI support automation buy-in. Read the Article 43 May 04, 2026 Best AI Integrations for Zendesk in 2026 Compare top AI integrations for Zendesk—pricing, setup time, and resolution rates to find the best fit for your support team. Read the Article Viktoriia Yadoshchuk Content Writer Writer and researcher with over 7 years of experience writing about agentic AI, generative models, and LLMs, following emerging trends closely, and focusing on finding the angles others miss. Author’s articles: 9 May 12, 2026 How to Evaluate AI Customer Support Tools. A Checklist for Heads of CX Checklist for CX leaders evaluating AI support tools: integration, resolution rates, security, pricing, and accuracy. Read the Article 11 May 05, 2026 How to Automate Zendesk Replies with AI: Step-by-Step Guide (2026) Install, train, and test Zendesk AI auto-reply to resolve common tickets faster and track performance with key support metrics. Read the Article 25 April 27, 2026 Signs Your Support Team Is Overwhelmed (And What to Do About It) Spot growing backlogs, missed SLAs, burnout, and falling CSAT - automate routine tickets with AI to improve response and morale. Read the Article Olena Nabatchikova CoCreator The expert who turns complex tech into clear strategy with 10 years of experience writing about AI and custom software development. Expertise in writing landing pages and lead-generating blog posts that convert into clients. Author’s articles: 51 August 02, 2024 How AI Benefits Customer Service: Softorino's 30% Ticket Resolution Boost Softorino chose CoSupport AI after SIX other AI companies failed due to model hallucinations. CoSupport AI increased Resolved Tickets by 30% and reduced Response Time by 45%. Read the Article 169 June 14, 2024 ChatGPT vs Gemini: Which AI Model Delivers Smarter Answers? Compare GPT and Gemini to see which LLM better understands your inputs and how their context-awareness can improve your AI-powered solutions. Read the Article 21 May 16, 2024 CoSupport AI Wins at AI World Series Awards We're excited to share that CoSupport AI has just won a top award at the 2024 AI World Series in Dubai for our innovative AI-driven text generation solutions. Read the Article Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI Ecommerce Assistant for Seamless Customer Support Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Ecommerce Assistant to Double Sales and Streamline Order Management Easily handle customer recurring requests, manage thousands of conversations in a second, automate order management with ecommerce AI tools. See In Action Request Demo When is the Time to Use AI Ecommerce Assistant? Order Inquiries Overload Frequent questions about orders and returns drain your ecommerce team's resources. Slow Replies Delayed responses frustrate shoppers, leading to lost revenue and loyalty. Costly Seasonal Scaling Handling demand surges during sales or holidays inflates costs. Inconsistent Experiences Providing smooth support across platforms challenges ecommerce growth. Challenges while Collecting Customer Feedback Traditional methods are often delayed and do not provide immediate insights. AI Solutions for Ecommerce Benefiting Your Business Businesses that have implemented ecommerce AI solutions have experienced a 10-15% increase in ROI and a 10-20% reduction* in customer service costs! Should you use ecommerce AI tools in practice? – Yes! *mckinsey.com Boost Sales with Ecommerce AI Tools Drive sales with AI-powered personalization and automation. Deliver Personalized Customer Support with AI Offer personalized support with AI for a better customer experience. Streamline Support with AI-Powered Automation Automate up to 90% of order-related inquiries with AI ecommerce tools. Omnichannel Multilingual Support 24/7 Multilingual Support for Seamless Customer Experience. What Can CoSupport AI Ecommerce Assistant Do for Your Store? CoSupport AI is an excellent choice for your ecommerce store because it empowers you to deliver exceptional customer experiences while streamlining your operations, and drive additional sales through intelligent upselling opportunities. CoSupport AI Ecommerce Assistant’s Benefits: 90% Automation Rate Resolves routine inquiries instantly, reducing agent workload and response delays. 80% Faster Response Times Speeds up ticket handling with AI-generated suggestions, boosting support team productivity. 99% Response Accuracy Ensures precise, human-like answers tailored to your brand’s tone and style. Scalability for Peak Seasons Handles inquiry spikes during holidays and flash sales without increasing costs. Data-Driven Insights Optimizes support processes and boosts sales through actionable analytics powered by AI tools for ecommerce. Reduced Operational Costs Automates tasks and improves team productivity, cutting unnecessary expenses. Testimonials “CoSupport AI package automated 74% of our routine inquiries, significantly reducing agent workload and cutting ticket resolution time. Within the first few weeks, we saved around $7,000 monthly, delivered faster and better support, and boosted our sales by 35% thanks to quicker resolutions and an enhanced customer experience.” – Customer Support Director, US online marketplace (NDA) See How AI Solutions Transform Ecommerce Support Try our interactive demos to see how CoSupport AI can save your ecommerce business time, money, and resources while enhancing customer satisfaction. AI Agent A self-sufficient AI ecommerce assistant that handles routine inquiries independently with 99% response accuracy. It automates tasks like order management, delivering fast, human-like responses in under 3 seconds across all channels, 24/7. Try Real AI AI Assistant AI-powered solution designed to boost agent productivity brand’s tone. It integrates seamlessly with your CRM or help desk, reducing ticket processing time by up to 80% and ensuring replies align with your brand’s tone. Try Demo How Does CoSupport AI Integrate Into Ecommerce Business? To handle customer requests, companies use various order management systems (OMS). AI Assistants can enhance ecommerce operations by integrating with OMS and warehouse systems. With these custom integrations, AI-powered tools can track and provide real-time order status updates, modify orders, offer personalized recommendations, and relay warehouse information to both stores and customers, ensuring a seamless shopping experience. Here is how CoSupport AI integrates into ecommerce business: Configure AI Persona AI tone of voice, response structure, behavior, etc. Connection to your OMS Connect to your Order Management System to have real-time access to orders. Configure AI Policies Internal instructions for AI, like refund policy, cancellation policy, etc. Launch Chat widget/integration with response channels, etc. All Integrations Maximum Security for Your Ecommerce Data CoSupport AI ensures enterprise-grade protection for your business and customer data. With ecommerce AI solutions, you can achieve advanced security measures while maintaining efficiency and compliance. Data Leaks Dedicated Servers Unauthorized Access Key Security Features of an AI Ecommerce Assistant Stay secure, compliant, and ready to scale with CoSupport AI. ISO 27001 & GDPR Compliance Certified for top-tier data protection. Dedicated Servers One client per server for complete data isolation. Data Anonymization Sensitive information is anonymized during model training. End-to-End Encryption Data is encrypted in transit and at rest. Flexible Hosting Choose secure cloud or on-premises hosting for full control. Comprehensive Audit Trails Track and monitor all data activities for transparency and compliance. How AI Ecommerce Assistant Saves Company $7,000 Monthly A US online marketplace specializing in personalized home goods and gifts handles approximately 16,000 customer inquiries monthly. They reached out to CoSupport AI seeking solutions to automate order management and streamline customer feedback collection. At the same time, they wanted to ensure data security throughout the process. Read The Case AI Agent AI Agent Automates responses to repetitive inquiries like delivery status and cancellations, integrated with Zendesk chat and ticketing. AI Assistant AI Assistant Provides support agents with ready-to-use reply suggestions seamlessly integrating data from Zendesk. AI Business Intelligence AI Business Intelligence Provides actionable insights to enhance decision-making and optimize customer experience. Key Results $7,000 is saved monthly for every 16,000 customer interactions. 74% of routine inquiries are automated, reducing agent workload. 4-minute average ticket resolution time (down from 30 minutes). Seconds to gain valuable real-time customer feedback insights. Transform Your Ecommerce Support See how CoSupport AI can give your customers quick answers anytime while keeping your company’s tone, and automating your everyday processes! Name Corporate email Phone – optional Monthly ticket volume Any preferences for the demo Request demo Please read our Privacy and Cookies Policy Frequently asked questions Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Zendesk AI Chatbot – Fast Ticket Resolution & Data Security Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Zendesk AI Agents and Chatbots Automate Support with CoSupport AI CoSupport AI integrates seamlessly with Zendesk, bringing AI-powered automation to customer support. It helps support teams automate the resolution process for repetitive tickets, reduce manual workload, improve response time, and deliver consistent AI-driven customer service across Zendesk Chat, Messaging and Tickets. Request Demo Start Free Trial 📈 74% average resolution rate across clients ⏱️ 52% average improvement in ticket resolution time 🌐 40+ languages non-stop support across chat, email, and phone Why Choose CoSupport for Zendesk AI Agents AI Agents Handle tickets and chats autonomously across Zendesk Chat, Messaging, and Ticketing. AI Assistants AI Translator AI Business Intelligence Complete Integration with Zendesk Tools CoSupport AI connects natively with Zendesk Chat, Messaging, Ticketing, and Guide. It’s trained on your help center articles and resolved tickets to deliver context-aware support across chat, email, tickets, and social. Key Use Cases: CoSupport AI for Zendesk in Practice Ticket Deflection CoSupport AI for Zendesk deflects repetitive tickets with instant AI-generated replies and zendesk ai-powered workflow automation. Smart Triaging AI Assist and Draft Generation Multilingual Support Sentiment-Aware AI Responses Continuous Learning from Zendesk Data Sources How to Set Up CoSupport AI Agents for Zendesk Integrating CoSupport AI into Zendesk requires no complex setup or coding — the process takes just a few minutes. ✨ Set Up Your AI Agent Define AI’s role, tone, communication channels, language, restrictions, and workflows. → 📚 Connect Data Sources Link your help center, product docs, webpages and FAQs to train the AI on accurate content. → 💻 Test AI Performance Simulate real customer conversations, refine responses, and validate accuracy before launch. → 💬 Deploy Across Channels Go live on your preferred channels – website or in-app chat, email, or social media — users get help instantly. → 📊 Analyze & Improve Track KPIs with intuitive dashboards, measure customer satisfaction, and fine-tune AI performance. Real Case: CoSupport AI Agents for Zendesk in Action SaaS platform for animal shelters. Key Results 📈 73% resolution rate for chats. 💬 2 000+ chats & emails handled automatically per month. ⏱️ 2 min avg chat resolution time. Matthew Brown Director of Customer Solutions “The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets are exactly the ones we’d expect. CoSupport AI has exceeded my expectations.” Read the Case View All Customer Stories AI for Zendesk Across Industries 🖥 SaaS and Technology Provide instant responses to technical queries, allowing support teams to focus on innovation. 🛍 Ecommerce Automate order tracking and management inquiries to improve customer satisfaction and free up agents. 🏦 Finance and Fintech Ensure secure AI-driven support for banking inquiries, transactions, and account management. 📚 Education Leverage AI for Zendesk to manage student inquiries, admissions questions, and course support at scale while maintaining response accuracy. 🌐 BPO Companies Leverage AI for Zendesk and Zendesk Chat to manage high ticket volumes while maintaining response accuracy. Data Privacy and Security Enterprise-grade security Enterprise-grade security comes standard with every Zendesk AI Integration: Enterprise-grade security comes standard with every Zendesk AI Integration: 🗄 🗄 1 Client = 1 Dedicated Server — complete data isolation 🛡 🛡 GDPR, ISO 27001, and CCPA compliant 🔒 🔒 Data Anonymization before AI training 🖥 🖥 Flexible deployment: cloud or on-premises Your customer data never leaves your environment. CoSupport AI runs entirely on owned infrastructure, ensuring full compliance and transparency. Patented Technology for Reliable AI Automation Transparent Pricing and Predictable ROI Choose the plan that best fits your workflow — no hidden costs, unlimited users, full transparency: ✅ Resolution-Based from $0.19 per resolution, Resolution-Based from $0.19 per resolution, pay for solved tickets only. 🗄 Server-Based from $99/month, Server-Based from $99/month, fixed fee for unlimited AI responses. 💬 Response-Based from $0.04 per response, Response-Based from $0.04 per response, pay only for AI replies. Request a Demo and Start Using Zendesk AI Now Experience how CoSupport AI transforms Zendesk support operations. Trusted by SaaS, eCommerce, and BPO teams worldwide. Start Free Trial Book Demo 💬 💬 Automated chat and email replies 🚀 🚀 Instant AI reply suggestions for agents 🌐 🌐 Multilingual 24/7 coverage Using another platform? CoSupport AI supports Freshdesk , Zoho , Intercom, and other leading helpdesks — with the same no-code setup and fast integration. FAQ Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI Finance Solution for Banking and Fintech Companies Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Customer Support Solutions for Finance and Fintech Companies Automate up to 90% of support with secure, policy-compliant AI for financial and crypto support operations. Handle KYC/AML, transactions, and multilingual customer communication with audited accuracy. Request Demo Try AI for Free Check case studies AI Proven to Work in Regulated Support Environments *Based on the results achieved by CoSupport AI clients. 68% faster replies on average Response acceleration powered by AI Assistant suggestions and AI Agent automation for FAQ-heavy workflows like card limits, payouts, verification, and withdrawals. 99% accuracy in all responses $6,100–$14,800 in monthly team efficiency gains Key Support Challenges in Finance and Crypto Time-Sensitive Inquiries Financial support teams face urgent tasks — account verification, transaction problems, security concerns — where speed and accuracy are non-negotiable. Always-on Service Banking and crypto run 24/7. Customers expect instant, multilingual, context-aware support — without waiting. Complex Inquiries Customers raise issues like disputed transactions, chargebacks, or verification delays — all requiring precise, source-backed answers tied to product terms and account data. Security vs Compliance Support teams must stay compliant with KYC/AML, PCI DSS, GDPR, and MiCA while protecting account data. Doing this consistently at scale without risking violations. AI Solutions for Finance and Crypto Autonomous Support When Safety Allows Built for regulated environments, AI Agents for banking follow strict guardrails to safely automate tasks like account verification, KYC status checks, and transaction tracing. Human-Controlled Precision at Enterprise Scale For workflows requiring human approval, AI solutions for finance draft accurate responses from verified policies and KYC/AML rules, and agents review and send, staying in full control. Secure Financial Case Resolution AI Agents and Assistants manage complex financial cases with strict rules, controlled escalation, and approval logic, from disputes to chargebacks and transaction verification. The CoSupport AI Platform for Finance and Crypto The CoSupport AI Platform for Finance and Crypto CoSupport AI Agent Autonomous agent for repetitive financial requests — handles account checks, transaction confirmations, and FAQs using predefined rules. CoSupport AI Assistant CoSupport AI Translator CoSupport AI Business Intelligence Why CoSupport AI Fits Financial and Crypto Operations Launch a compliant, secure AI solution in just a few steps, no developers required: 1. Configure AI Agent Define behavior, tone, and compliance boundaries. 1 of 5 2. Connect Trusted Data Sources Data is pulled only from secure, approved sources like internal wikis, product manuals, and compliance docs, avoiding any use of unverified content. 2 of 5 3. Test in a Sandbox Simulate complex financial queries and validate AI response accuracy. 3 of 5 4. Deploy Securely Across Channels Works across live chat widgets, help centers, ticketing systems, and messaging channels with full encryption and audit tracking. 4 of 5 5. Monitor & Improve Use dashboards to track accuracy, escalation rates. 5 of 5 Seamless Integrations for Finance and Crypto Infrastructure Easily integrate AI into your financial ecosystem: Banking & Fintech Systems: Core banking APIs, Swift, SEPA, Plaid, Yodlee. Crypto Exchanges & Wallets: Coinbase, Binance, Kraken, MetaMask, Ledger. Help Desks & CRMs: Zendesk , Freshdesk , Zoho , Salesforce, Intercom. Internal Tools: Microsoft Teams, Slack, custom dashboards. API Access: Connect securely to any financial backend infrastructure. Customer Success Stories: AI Chatbots In Banking Leading FinTech and SaaS brands use CoSupport AI to automate repetitive requests, speed up support, and enhance customer experience. See Real Results → Let’s Talk About AI in Finance Automate customer communication securely and stay compliant. Talk to Us Try AI for Free FAQ Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport AI | Knows Everything About Your Product and Customers Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Got Questions? We've Got Answers! Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI for Business Intelligence with CoSupport AI Business Intelligence Solutions Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI for Business Intelligence, Built on Your Company's Data, Knows everything about your products, services, and customers. request demo Now Recognized By Recognized By CoSupport AI Business Intelligence is your internal AI assistant Provides insights from past client interactions and company knowledge. Can be used for Customer Support Teams, Business Analysts, Product Managers, Sales & Marketing, etc AI-powered business assistant to empower your team CoSupport AI Business Intelligence helps discover data-driven insights from your customer support operations and company data for decision-making, analytical conclusions and content generation. AI business intelligence for a 360-degree business overview Within your business lies valuable untapped data, including customer support emails, chats, product FAQs, blog posts, internal documentation, and more. CoSupport AI Business Intelligence is an AI business assistant that knows everything about the company’s business operations, products, services, and customers by being connected to the company’s data sources. Step 1 Uses As Base → Correspondence with customers Knowledge base and Public help centre Internal documentation Integrates smoothly with your data sources, from CRM systems to internal documentation and back-end infrastructure. Step 2 Learns About → Processes Products Services Customers Continuously learns about your customers, products, services, and business processes. Step 3 Communicates through → Generates Analytical conclusions New content Business recommendations Integrates with tools for teamwork, , such as Slack or MS Teams, and provides analytical conclusions and recommendations. Try it Now Deep Insights Through Simple Requests Get valuable insights through simple task descriptions, such as 'What questions were most frequently addressed to customer support in the last quarter?', 'What fraction of issues were resolved during the last week?' Or 'What was the churn rate in the last quarter of this year?'. Broad Knowledge. The Focus on Your Company’s Needs Lightning-Fast Response Speed. High Precision Secure Data Processing and Storage CoSupport AI Agents Triangle CoSupport AI Business Intelligence is a part of AI Triangle components that ensure 360º visibility for business growth. CoSupport AI Assistant – a patented AI assistant designed for customer support teams, powered by your company's data. Learn More → Try Demo → CoSupport AI Agent provides comprehensive human agent assistance. It fully automates customer support interactions, freeing up your customer service team to focus on complex issues. Learn More → Try Demo → Frequently asked questions Ready to get the data-driven insights you need to succeed? Discover how CoSupport AI Business Intelligence can help you achieve business-relevant outcomes, giving your company a competitive advantage in the AI era. Great, you're set! Thanks for opting to explore our demo – look out for our follow-up. Please check your email! → For a tailored experience, please fill out this form. It'll help us customize your demo preview. Name Corporate email Phone – optional Monthly ticket volume (chats and/or emails) Any details that will help prepare for our meeting Please read our Privacy & Cookies Policy Try CoSupport AI Business Intelligence Content Writer 9:47 AM CoSupport AI Business Intelligence 9:49 AM Based on the Leads job titles received last month, here are three topics tailored for LinkedIn: "How Our Advanced Telecom Solutions Empower CFOs" […] Maketer 9:47 AM CoSupport AI Business Intelligence 9:49 AM Hi. Here are 3 post ideas. "Immerse Yourself: Exploring the Next Generation of Wireless Headphones!" "Tune In to Tech: Unveiling the Ultimate Features […] Business analyst 9:47 AM CoSupport AI Business Intelligence 9:49 AM The top 3 issues reported by our customers this month are: Invalid discount codes in ‘Use it or Lose it 🔥’ marketing campaign. ‘Download Invoice’ button doesn’t […] Team Lead 9:47 AM CoSupport AI Business Intelligence 9:49 AM Alex has better average response time, but Hanna provides first responses faster. Below are the details: Alex — average first response time is 15 minutes, and […] Content Writer 9:47 AM CoSupport AI Business Intelligence 9:49 AM Based on the Leads job titles received last month, here are three topics tailored for LinkedIn: "How Our Advanced Telecom Solutions Empower CFOs" […] Maketer 9:47 AM CoSupport AI Business Intelligence 9:49 AM Hi. Here are 3 post ideas. "Immerse Yourself: Exploring the Next Generation of Wireless Headphones!" "Tune In to Tech: Unveiling the Ultimate Features […] Business analyst 9:47 AM CoSupport AI Business Intelligence 9:49 AM The top 3 issues reported by our customers this month are: Invalid discount codes in ‘Use it or Lose it 🔥’ marketing campaign. ‘Download Invoice’ button doesn’t […] Team Lead 9:47 AM CoSupport AI Business Intelligence 9:49 AM Alex has better average response time, but Hanna provides first responses faster. Below are the details: Alex — average first response time is 15 minutes, and […] Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy How AI Handlr a Large Share of Incoming Chats | Client - Cocoatech, a software company. Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Achieved Key Result 76% – 81% of monthly chats resolved by AI How AI Helped Cocoatech Automate Most Support Queries and Improve Resolution Speed from Hours to Minutes Learn how AI integration transformed support at Cocoatech, enabling high automation rates, fast resolutions, and consistent answers powered by synchronized Zendesk knowledge. Achieved Key Result 76% – 81% of monthly chats resolved by AI Country: USA Industry: Software Development Integration time: 1 month Support Team: 2 agents Support Setup: Zendesk Suite The Client’s Profile Cocoatech is a privately funded software company founded in 2001 in San Francisco. Best known for Path Finder — a productivity-driven file management tool for macOS — the company supports a global user base and focuses on delivering premium Mac applications. 🤔 Challenge After a major partnership dramatically increased support volume, Cocoatech’s small team struggled to keep pace. They needed a scalable automation solution capable of handling a large share of incoming chats while triaging more complex requests for agents. The goal was to improve response accuracy, reduce customer wait times, and maintain a seamless experience during growth. 🏆 Goal The primary goals were to automate at least 50% of incoming support conversations, improve triage quality for escalated tickets, and enhance overall customer experience with fast, personalized AI interactions . 💡 Solution Cocoatech selected CoSupport AI to automate customer support across their Zendesk Suite environment, leveraging AI to respond instantly, classify and route conversations, and deliver accurate help using synced knowledge sources. 🔗 Integration Seamless Integration with Zendesk Suite CoSupport AI was seamlessly integrated across Zendesk Chat, Ticketing, and Guide — handling initial customer interactions with fast, context-aware responses, creating and routing tickets to reduce manual workload, and syncing directly with help center articles to ensure consistent, up-to-date answers. The AI model was trained on Cocoatech’s Help Center content and internal FAQ, allowing it to learn product behavior, troubleshooting steps, and common user scenarios, which ensured strong accuracy from day one and prevented misinterpretation of new data. 🚀 Achieved Key Results 81% autonomous resolution rate in January. Resolution time reduced from 8h 54m → 5m 12s. 76–81% of monthly chats resolved by AI. Client’s Feedback “The impact of launching the CoSupport AI chatbot is tangible. We get far fewer tickets now because AI solves so many on its own. The response accuracy is excellent — whenever we add new data, I’m confident the AI won’t misinterpret it.” Dragan Milić Senior Technical Specialist Still Answering the Same Questions Manually? There's a Fix. Book Demo Start Using Now Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI Assistant for Customer Support Human Agents Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Assistant for Customer Support Agents Patented AI Assistant delivers faster, more accurate, and secure support. Trained on your company data, it empowers agents with instant, context-aware response drafts. View Demo Try AI for Free * We patented our AI solution as no one else does Check case studies CoSupport AI assistant is an AI solution for customer support agents. It uses generative AI to prepare response drafts, ensuring agents stay in control. Every reply is finalized by a human, combining efficiency with empathy and brand-aligned communication. Patented AI Technology in CoSupport AI Assistant CoSupport AI joins the elite ranks with awarded U.S. patent for our customer support solution — #US72718379871243 📑. CoSupport AI Assistant responds to queries x3 faster than conventional models like ChatGPT, dramatically enhancing support efficiency. Integrate your essential data sources to elevate your customer support to excellence Connect all your data sources, especially your ticket response history – which primarily features interactions between support agents and end-users. Within just a few weeks of training on your unique data set, the AI Assistant will begin providing highly accurate response suggestions to your support agents. Decrease response time and streamline ticket processing Your customer support agents can receive a response suggestion to a query from an AI agent assistant in just 1.5 seconds. Only four weeks post-implementation, you'll streamline ticket processing times, enhance ticket resolution efficiency, and significantly improve your support agents' productivity. Text Lens feature that highlights key details in a ticket, making it easier to reply Instantly spotlights crucial questions and insights embedded within customer requests. Utilizing an advanced text markup tool, it emphasizes vital information, facilitating a visual structuring of meanings. This not only speeds up the process of understanding customer needs but also streamlines the response mechanism, leading to more accurate and personalized support interactions. Advantage of reinforcement learning & feedback collection As CoSupport's AI analyzes more customer interaction data, its response suggestions become increasingly refined and effective. This state-of-the-art method allows the AI to learn from each interaction, ensuring continuous improvement in both responses and recommendations. Through extensive simulation of various customer support scenarios, our Reinforcement Learning (RL) models are adept at pinpointing the most effective solutions, significantly boosting customer satisfaction. Reinvent Your Support Processes with CoSupport AI Assistant Patented AI Technology Quick response CoSupport AI Assistant replies to inquiries in just 1.5 seconds, ensuring instant, context-aware support that keeps your customers satisfied. High precision Cost-effectiveness Accessibility Data security Integrations CoSupport AI Assistant integrates seamlessly with CRMs like Zendesk , Freshdesk , Zoho and more. Get instant agent assistance without disrupting your existing workflows. AI Powerhouse: Klarna Nets $40M, Slashes Customer Support Time Klarna AI assistant Managed 2.3 million chats, covering 67% of customer service interactions through OpenAI. Empowering businesses of all sizes, CoSupport AI matches Klarna's impressive efficiency handling millions of conversations and driving significant profit increases – without the hefty setup and monthly maintenance costs. Setup is quick and easy within weeks, making advanced customer support accessible to everyone. Learn more CoSupport AI Agents Triangle The AI Assistant is one of three core components of the CoSupport AI Triangle — a 360° framework designed to drive business growth. Try Demo → CoSupport AI Agent – an autonomous AI that fully manages customer interactions across chat, email, and social channels — reducing ticket volume and freeing your team to focus on complex cases. Try Demo → CoSupport AI Business Intelligence – an internal AI copilot that transforms customer conversations and knowledge bases into actionable insights, supporting smarter decisions across your organization. Try Demo → See CoSupport AI Assistant in Action Our patented solution responds quickly and excels in personalizing and effectively resolving customer queries. Why settle for generic when you can have tailored efficiency? View Demo Try AI for Free Suggestion by CoSupport AI Assistant: To purchase travel insurance for your trip: Visit our website → Log in to your Account → Select Your Trip → Review Insurance Plans → Add Insurance to Your Cart → Confirm Your Purchase. Use this Try next Suggestion by CoSupport AI Assistant: Hey! I can solve the problem for you — we can do a replacement for your order for proper color. What’s your order number? Use this Try next Suggestion by CoSupport AI Assistant: Hey! I'm glad to help. Under "Security," select Signing. Choose Password. Enter your new password, then select Change Password. Use this Try next Suggestion by CoSupport AI Assistant: Thank you for reaching out to us! Here are the details about your accommodation: Check-in Date and Time: July 22 at 12.30 P.M. Check-in Date and Time: July 25 at 11.30 P.M. Use this Try next Suggestion by CoSupport AI Assistant: To purchase travel insurance for your trip: Visit our website → Log in to your Account → Select Your Trip → Review Insurance Plans → Add Insurance to Your Cart → Confirm Your Purchase. Use this Try next Suggestion by CoSupport AI Assistant: Hey! I can solve the problem for you — we can do a replacement for your order for proper color. What’s your order number? Use this Try next Suggestion by CoSupport AI Assistant: Hey! I'm glad to help. Under "Security," select Signing. Choose Password. Enter your new password, then select Change Password. Use this Try next Suggestion by CoSupport AI Assistant: Thank you for reaching out to us! Here are the details about your accommodation: Check-in Date and Time: July 22 at 12.30 P.M. Check-in Date and Time: July 25 at 11.30 P.M. Use this Try next Frequently asked questions Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI Customer Support Strategy Guide Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Building an AI-Driven Customer Support Strategy [Part I] This e-book delves into the essential first steps of developing a successful AI-powered customer support strategy, offering insights and actionable guidance for businesses at any stage of AI adoption. Introduction: AI Customer Support Jeff Bezos once said, “Being customer-focused allows you to be more pioneering.” This philosophy underpins our approach to AI implementation. Customer support today demands immediate responses, personalized interactions, and cost-efficiency. This guide explores how AI for customer support meets these needs, leveraging speed and accuracy to transform customer service. What You'll Learn: How to define strategic goals for AI in customer support. How to select the right AI solutions tailored to your business needs. Real-world examples and success stories that illustrate the transformative power of AI. Defining Your AI-Driven Vision Every successful strategy starts with clear, measurable goals. This e-book helps you align your AI objectives with broader business goals, such as: High-Speed Responses: Reduce wait times with AI customer support solutions capable of delivering answers in milliseconds. Personalization: Enhance customer experiences by tailoring interactions to individual preferences using AI tools for customer support that analyze customer data in real time. Cost Reduction: Streamline operations by automating routine tasks and allocating resources efficiently, ensuring your AI customer support strategy maximizes both performance and cost-effectiveness. AI-Based Customer Support: Industry-Specific Insights Ecommerce AI Customer Support: AI for Personalized Shopping Experiences In ecommerce, AI tools for customer support streamline interactions, improve response times, and personalize the customer journey. Chatbots and virtual assistants handle order tracking, product recommendations, and returns processing, reducing the load on human agents. AI-powered sentiment analysis helps businesses anticipate customer concerns and address issues proactively, leading to higher satisfaction and conversion rates. AI in Customer Support: SaaS For SaaS companies, AI customer support plays a critical role in ensuring seamless user experiences. AI-driven self-service portals and knowledge bases empower customers to resolve issues independently, reducing support ticket volumes. Predictive AI identifies common technical issues before they escalate, allowing proactive support teams to prevent downtime. Additionally, AI-powered onboarding assistance ensures new users get the most out of software features, increasing retention rates. Finance: AI-Based Customer Support Financial institutions require AI-driven customer support that prioritizes security, accuracy, and regulatory compliance. AI-powered chatbots provide instant account information, transaction history, and fraud alerts, improving customer trust. NLP (Natural Language Processing) helps detect fraudulent activities and unauthorized transactions in real time, while AI-driven compliance monitoring ensures adherence to strict industry regulations. AI tools also enhance financial advisors’ capabilities by analyzing customer data to provide personalized investment insights. Healthcare: AI-Powered Customer Support In healthcare, AI customer support optimizes patient interactions by offering automated appointment scheduling, symptom checking, and insurance verification. AI-driven chatbots provide instant responses to common medical queries, reducing wait times and improving patient engagement. AI-powered analytics also help healthcare providers predict patient needs and allocate resources more efficiently, ensuring a better overall experience. By understanding how AI adapts to different industries, businesses can leverage AI tools for customer support to improve customer satisfaction, streamline operations, and drive growth. Key Performance Indicators (KPIs) To measure the success of your AI implementation, this guide highlights crucial KPIs, including: Customer Satisfaction (CSAT): Gauge how effectively your AI customer support solutions meet customer expectations. First Contact Resolution (FCR): Measure the percentage of issues resolved in a single interaction using AI tools for customer support to enhance efficiency. Cost Savings: Track reductions in operational expenses achieved through AI customer support automation. Net Promoter Score (NPS): Assess customer loyalty and willingness to recommend your services based on seamless interactions powered by AI tools for customer support. Selecting the Right AI Solutions Choosing the right AI tools for customer support is crucial for achieving your goals. This e-book provides a step-by-step guide to: 1. Conducting a needs assessment Before implementing AI, businesses must evaluate their specific customer support needs: The volume of inquiries: Determine whether AI needs to handle high-frequency, repetitive queries or complex problem-solving. Multichannel support: Identify the required AI capabilities for chat, email, voice, or social media interactions. Automation vs. human escalation: Define which tasks AI will automate and when it should escalate to a human agent. 2. Evaluating vendors based on experience, scalability, and customization options Selecting the right AI-powered customer support solution requires evaluating vendors on: NLP (Natural Language Processing) capabilities: Ensure the AI understands context, tone, and intent to provide accurate responses. Multilingual support: If your business operates globally, the AI must handle multiple languages fluently. Machine learning adaptability: Choose AI that continuously improves through machine learning based on real customer interactions. Security and compliance: Verify encryption standards, data handling policies, and compliance with GDPR, CCPA, and other regulations. API and third-party integration: Ensure compatibility with existing CRM, ticketing systems, and analytics platforms (e.g., Salesforce, Zendesk). 3. Ensuring seamless integration with your existing systems. A successful AI implementation should work harmoniously with your current IT infrastructure: CRM and database connectivity: The AI should access customer history and past interactions for personalized responses. Workflow automation compatibility: Ensure the AI integrates with RPA (Robotic Process Automation) tools to streamline backend processes. Scalability: AI should handle growing customer support demands without performance issues. User-friendly interface: AI solutions should be intuitive for both customers and support agents, minimizing onboarding time. Conducting a needs assessment Before implementing AI, businesses must evaluate their specific customer support needs: The volume of inquiries: Determine whether AI needs to handle high-frequency, repetitive queries or complex problem-solving. Multichannel support: Identify the required AI capabilities for chat, email, voice, or social media interactions. Automation vs. human escalation: Define which tasks AI will automate and when it should escalate to a human agent. By following these steps, businesses can select AI tools for customer support that align with their goals, enhance efficiency, and deliver seamless, high-quality customer experiences. Future Trends in AI for Customer Support Over the next 5-10 years, AI in customer support will evolve from simple automation tools to highly intelligent systems capable of delivering hyper-personalized, human-like interactions. One of the most significant advancements will be the increasing role of generative AI, which will enable businesses to craft dynamic, context-aware responses tailored to each customer’s unique preferences and history. Unlike traditional chatbots, AI tools for custome CoSupport AI | Free Product Demonstration Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo See How to Cut Support Costs by 30% in 30 Days CoSupport AI trained on your past tickets resolves 60% of L1 requests. 30-minute call. Live demo of CoSupport AI on real support scenarios. What you'll get Step-by-step overview of how the AI integrates and resolves tickets in your stack A 30-day pilot plan tailored to your stack and requirements A custom ROI projection based on your actual ticket volume Best practices from AI experts who've deployed CoSupport at 300+ teams Not ready for a call yet? Test AI Agent live Name Corporate email Phone – optional Monthly ticket volume Add context for the meeting – optional Book My Pilot Please read our Privacy and Cookies Policy See How to Cut Support Costs by 30% in 30 Days CoSupport AI trained on your past tickets resolves 60% of L1 requests. 30-minute call. Live demo of CoSupport AI on real support scenarios. 60-Day Performance Guarantee: Hit 60% AI resolution or you don't pay No setup fees. No long-term contract Proof, not promises Real performance metrics from companies using CoSupport AI to automate customer support: 6min Resolution Time ProjectFitter reduced the average resolution time from 2 hours to 6 minutes. 81% Resolution Rate Cocoatech automate 81% of support requests, dramatically reducing the team’s workload. $14K Saved Support Costs SupportYourApp saves thousands of dollars monthly thanks to AI automation. Trusted by 300+ Brands | Check case studies Check case studies Clients' Reviews Chris Johnson Customer Success Manager, eCatering Our customers love the instant, high-quality responses. I have been impressed with CoSupport’s professional and helpful attitude towards implementation and helping us reach our goals. Debbie Sabin Product Owner, Hour Timesheet If you interact with customers on the internet, my recommendation is CoSupport AI. It works perfectly for our support representatives. Matthew Brown Director of Customer Solutions, Shelterluv The AI handles FAQs and complex questions really well. Even escalations are better than expected. We are very happy with CoSupport AI and the results we see. Ann Kuss CEO, Outstaff Your Team Fast setup, we went live in 3 days, over 50 percent faster resolutions, and reduced agent turnover. CoSupport AI has transformed our support operations and kept our team engaged. Yaro Burgman Project Manager, ProjectFitter CoSupport AI takes care of nearly 70 percent of our support tickets and turns tasks that once took hours into minutes. It honestly made our support process so much faster and easier. Karyna Naminas CEO, Label Your Data Our decision making processes have been transformed with CoSupport AI Business Intelligence. It gives our team easy access to insights directly in Slack, helping managers make informed decisions. You must try it. Josh Brown CEO, Softorino Setup took one API key. In three months, resolution rates grew from 69 to 82 percent. We tested six other tools before. Nothing performed as well as CoSupport AI. Axel Barrionuevo Account Manager, SupportYourApp We automated the majority of support chats and emails with CoSupport AI. About 80 percent resolve automatically now, cutting costs and keeping our quality high. Great experience. Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy ; CoSupport AI | Privacy & Cookies Policy Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Privacy & Cookies Policy Effective date: April 8, 2024 This Privacy and Cookies Policy (the “ Policy ”) describes the types of personal information CoSupport (“ CoSupport ”, “ we ,” “ our ” or “ us ”) may collect from you or that you may provide when you visit our website located at https://cosupport.ai/ (the “ Website ”) and when you access and use the services and/or products provided by CoSupport (collectively the “ Services ”), and our practices for collecting, using, protecting and disclosing that information. Capitalized terms used but not defined in this Policy have the meaning given to them in the Terms of Services and Reseller Terms of Services . The original language of this Policy is English. CoSupport may make available translations of this Policy in other languages for convenience. In case of conflicts between the original English version and any translation, the English version shall prevail. 1. DEFINITIONS “End-User(s)” means any person or entity other than the Client, Users or Visitors with whom the Client or Users interact while using the Services. ”Client” means a customer of CoSupport. “Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that the Client, Users, or End-Users store, post, upload, or otherwise make available within the Services. "Personal Data" shall have the meanings set out in any applicable privacy and data protection laws and regulations, including, but not be limited to the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and other similar laws that regulate the collection, use, disclosure, and protection of personal data. ”Reseller” means an unrelated third party authorized to resell the Services. ”User(s)” means an employee, agent, or representative of the Client, who accesses and uses the Services. ”Visitor” means any person or entity other than the Client, Users or End-Users who uses the public area of the Website that does not require logging in. 2. ROLES & RESPONSIBILITIES CoSupport is the controller of the Personal Data, as described in this Policy, unless otherwise stated. Please note that this Policy does not apply to the extent that we process Personal Data in the role of a processor (or a comparable role such as a “service provider” in certain jurisdictions) on behalf of our Clients, including where we collect, use, share or process Personal Data via the Services. In such cases, CoSupport does not own, control or direct the use of any of the Client Data stored or processed by the Client, Users, or End-Users via the Services. Only the Client, Users, or End-Users are entitled to access, retrieve and direct the use of such Client Data. The Client, User, or End-User is the data controller under the applicable regulation for any Client Data containing Personal Data. For detailed privacy information applicable to situations where a Client (and/or a Client affiliate) who uses and accesses the Services is the controller, please reach out to the respective Client directly. We are not responsible for the privacy or data security practices of our Clients, which may differ from those set forth in this Policy. If not stated otherwise either in this Policy or in a separate disclosure, we process such Personal Data in the role of a processor or service provider on behalf of a Client (and/or its affiliates), who is the responsible controller of the applicable Personal Data. CoSupport shall not be considered as a processor of the Reseller. CoSupport is a separate processor when processing the Personal Data on behalf of a Client (and/or its affiliates), who has purchased the Services through the Reseller, and who is the responsible controller of the applicable Personal Data. If the Personal Data has been submitted to us by or on behalf of a Client and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable Client directly. CoSupport is largely unaware of what Client Data is actually being stored or made available by the Client, Users, or End-Users to the Services and does not directly access such Client Data except as authorized by the Client, or as necessary to provide Services to the Client. Except as provided in this Policy, CoSupport does not independently cause Client Data containing Personal Data stored in connection with the Services to be transferred or otherwise made available to third parties, except to third party sub-processors who may process such data on behalf of CoSupport in connection with CoSupport’s provision of the Services to Clients. CoSupport is not responsible for the content of the Personal Data contained in the Client Data or other information stored on its servers (or its sub-processors' servers) at the discretion of the Client, Users nor is CoSupport responsible for the manner in which the Client and Users collect, handle disclosure, distribute or otherwise process such information. If you are a Client and need a Data Processing Agreement in addition to the Terms of Services, Reseller Terms of Services, and this Policy, please refer to the Data Processing Agreement . 3. THE INFORMATION WE COLLECT We collect different types of information from or through the Services. 3.1 Information you provide directly to CoSupport Account signup: When you sign up for the Account to access the Services, we ask for information like your name, contact number, email address, company name and country to complete the Account signup process. You may also provide us with more information such as your photo, time zone, etc. Online forms: When you fill in online forms on the Website, we ask you for Information such as name, email address, company name, phone number. Payment processing: When you purchase the Services from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. Contact with CoSupport: If you contact us, for example through our pages on social media sites, or otherwise, we may receive your name, company name and contact information (such as an email address, phone number), as well as any other content included in or associated with the message you send. Interactions with CoSupport: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers. 3.2 Information Collected by Clients A Client, Users, or End-Users may store or upload Client Data into the Services. CoSupport has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Services as part of Client Data. 3.3 Automatically Collected Information Information from browsers, devices and servers: When you visit the Website, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about Visitors to the Website. Information from Customer Service Automation with AI Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Customer Service Automation with AI CoSupport AI automates customer requests and assists support agents with instant reply suggestions – across chat, email, social, and helpdesk. Start free, then $99/mo. Start Trial Start Using Now Proven Results : 81% ticket resolution rate 5× faster average resolution time Check case studies Main AI Use Cases for Customer Service Automation Decrease Ticket Volume AI handles support requests automatically — resolving customer questions on its own, while escalating complex cases to the right team. It deflects tickets, reducing workload and response time across every channel. Results: 🎯 Resolve up to 90% of repetitive questions automatically. 💰 Save $20K+ on every 10K tickets. Accelerate Agent Productivity Smart Ticket Triaging and Routing Deliver Support Globally Turn Conversations Into Insights CoSupport AI Suite for Customer Support Teams The CoSupport AI Suite optimizes all aspects of the support process, from deflecting tickets, to helping agents, to translating messages, to discovering insights. You can utilize one or all of them for the entire process of automated customer service solutions. AI Agent Resolves repetitive requests autonomously across chat, email, and your helpdesk. AI Assistant AI Translator AI Business Intelligence How to Use CoSupport AI for Automation ✨ Define your use case Choose which tasks to automate (deflect tickets, help your team with reply suggestions, or analyze conversations and performance). 1 of 5 📚 Train the AI model CoSupport AI learns exclusively from your data. 2 of 5 💻 Test & Validate Simulate real interactions in sandbox mode. 3 of 5 💬 Deploy across channels Go live in chat, email, or social channels with no coding required. 4 of 5 📊 Analyze & Improve Track ticket deflection, CSAT, and ROI through intuitive dashboards. 5 of 5 ⏱️ Setup time: under 10 minutes — no developer involvement needed. Start for free Start Using Now Real Case: Remedico – Ticket Deflection with AI-Powered Customer Support A dental SaaS company has automated customer service with CoSupport AI. Key Results 74% of all tickets are resolved automatically. 50% faster average resolution time. $9,300 in monthly support cost savings. Nataliia Romanova , CEO, Remedico “Our chatbot now resolves around 74% of all support tickets. We reduced the team by six people, and I haven’t seen a single incorrect response.” Read the Case → View More Customer Stories Integrations with Your Support Stack CoSupport AI integrates seamlessly with your existing support stack — no workflow changes required. Help Desks: Help Desks and CRMs: Zendesk , Freshdesk , Zoho , Salesforce, Intercom. E-commerce and Payment Platforms: Shopify, Stripe, Chargebee. Collaboration Tools: Microsoft Teams, Slack. Custom systems: API integration with any CRM or backend infrastructure. View All Integrations Built for Every Industry CoSupport AI adapts to any industry by learning your company's data and communication style. SaaS and Technology automate product support, onboarding, and integrations. Ecommerce handle order tracking, returns, and FAQs 24/7. Finance and Fintech Manage account inquiries and transactions securely. Education support admissions, courses, and scheduling at scale. BPO Companies deliver multilingual service across clients. AI You Can Trust: Patented Architecture, Secure Deployment, Transparent Costs Patented AI Architecture CoSupport AI uses a U.S.-patented architecture that delivers fast, accurate, non-hallucinating responses based solely on your company data and allows full customization of tone, escalation logic, and AI behavior. Security and Data Protection Transparent Pricing Start Automating Customer Support Today Experience AI-powered customer service that deflects repetitive tickets, accelerates resolutions, and empowers your team — all within your existing tools. Start free, then $99/mo. Start Trial Start Trial Try CoSupport AI — set up your customer service automation in under 10 minutes. FAQ Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy AI Agent for Customer Service Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo AI Agent for Customer Service CoSupport AI Agent for Customer Service is a fully autonomous solution that delivers real-time, accurate responses to customer queries. It reduces manual workload, accelerates resolution time, and ensures seamless customer support without human intervention. Request Demo Try AI for Free Check case studies CoSupport AI Agent Key Results 99% Accuracy (near-zero hallucinations) Delivers factually correct, context-aware responses your customers can trust. 90% Resolution Rate (FAQs, order tracking, account issues) Autonomously resolves nearly all routine customer requests, freeing your agents for complex, high-value tasks. 74% Average Resolution Rate (across clients) Consistently achieved in real-world operations, proving reliability and scalability across industries. AI Customer Service Agent Built on Your Company's Data Based on a unique AI agent models ensemble that includes an LLM, CoSupport AI Agent delivers answers focused on your clients’ issues. The responses are always up-to-date due to access to external databases. The CoSupport AI Agent is trained on your own documentation, product details, and historical support tickets. By leveraging internal knowledge, it delivers accurate, brand-consistent responses while keeping sensitive information fully secure. Unlike generic LLMs, it follows your data, tone of voice, and business rules – ensuring every interaction reflects your brand . This approach means the agent doesn’t just answer questions – it adapts to your business context , providing responses that are precise, compliant, and aligned with your customers’ real needs. AI Agent that Understands Context and Your Business CoSupport AI Agent Chat Amelia Brooks Tell me more about dresses and add some interesting facts about costume history. Tell me more about the environmental standards of fabric production for your last dresses collection. Hello. I did not receive an SMS. What is the status of my order? Request #29748549 – blue dress 2:37 PM Eco Certificate Technological standards of fabric production Request #29748549 Your Order The order has been placed Jan 19, 2023 The order is paid Jan 19, 2023 The CoSupport AI Agent combines broad world knowledge with your internal data sources. It analyzes conversations, past interactions, and product knowledge to deliver responses that are always relevant and personalized. Trained on your documentation, terminology, and historical tickets, the AI becomes fluent in your products and services — ensuring accurate, brand-aligned replies that reflect your business expertise. From order history to account details, the AI retrieves up-to-date customer information instantly. This allows it to answer “Who?”, “When?”, and “How much?” on the spot – and even resolve issues proactively before they escalate. Try AI for Free AI Agent for Customer Service That Integrates Everywhere The CoSupport AI Agent delivers consistent, high-quality support across every channel your customers prefer. Seamless integration with Zendesk , Freshdesk , Intercom, Salesforce, Zoho , SalesIQ, Slack, Teams, Shopify, Stripe — and many more. Don’t see your system listed? Get custom integrations that connect your AI seamlessly with your in-house systems, CoSupport AI can connect any system via API, including your in-house tools and backend infrastructure. How Klarna Achieved Success with Customer Service Agent Klarna showed how powerful automation can be: one AI customer service agent handled the workload of 700 human agents in just a month. The impact was significant: 25% fewer repeat inquiries. Resolution time reduced from 11 minutes to under 2 minutes. An expected $40 million increase in profit. With the CoSupport AI Agent , similar results can be adapted to your company’s data, scale, and customer needs. Our patented architecture and efficient setup allow you to reach this level of automation with up to ten times lower costs — often within weeks. Learn more about this case Automating up to 90% of Routine Customer Inquiries From requests like “Where is my order?” or “How can I update my account?”, CoSupport AI Agent handles routine inquiries, freeing your team for high-value tasks – delivering cost savings, time regained, and brand-consistent, context-aware responses. Instant Response Time Optimized pipelines and proprietary AI architecture enable the agent to respond in as little as 1.5 seconds, even when handling large volumes of simultaneous queries. High-Volume Request Management From order tracking and payment issues to account updates, shipping, and returns — the CoSupport AI Agent efficiently triages, resolves, and escalates only the most complex cases. Cost-Efficient at Scale Flexible pricing models ensure predictable costs per resolution. Companies with high inquiry volumes achieve significant ROI while maintaining higher accuracy and reliability than typical AI chatbots. AI Agent with 24/7 Global Support in 40+ Languages Deliver AI-powered customer care anytime, anywhere, and in any language. The CoSupport AI Agent integrates with all major channels – email, chat, apps, and social – ensuring customers always get fast, consistent support. See also: AI Translator for Multilingual Customer Service . Conversación Con Olivia Bennett Olivia Bennett 11:34 AM Tengo un problema para iniciar sesión en mi cuenta bancaria. ¿Cuál podría ser el problema? CoSupport AI Agent 11:35 AM Es posible que haya un problema técnico temporal, un problema de conectividad o un error con tus datos de inicio de sesión. Si estás seguro de que estás introduciendo el nombre de usuario y la contraseña correctos, pero el problema persiste, por favor intenta acceder a tu cuenta desde otro dispositivo o navegador Data Security Your data stays protected with ISO 27001 and GDPR-compliant infrastructure , anonymized training pipelines, and dedicated servers per client. No data leaks. No unauthorized access. Just secure, reliable AI performance. Data Leaks Dedicated Servers Dedicated Servers CoSupport AI Agents Triangle The AI Agent is one of three core components of the CoSupport AI Triangle – a 360º visibility for business growth. Try Demo → CoSupport AI Assistant – a patented AI assistant that generates ready-to-go reply suggestions for support agents, Try Demo → CoSupport AI Business Intelligence – an internal AI copilot that transforms customer interactions into actionable insights for better decisions, Try Demo → See CoSupport AI Agents in Action Experience a self-sufficient AI Agent that delivers highly accurate, context-aware responses and automates up to 90% of customer support inquiries. Seamlessly integrates with email, chat, apps, and social channels for a consistent, intelligent support experience. View Demo Try AI for Free It's possible that there's a temporary technical issue, a connectivity problem, or an error with your login details. If you are sure that you are entering correct username and ... Thank you for reaching out. We apologise for the inconvenience. To assist you better, could you please provide us with the last four digits of the card you're trying to use? If the issue persists in a different browser/device, please let me know so that we could assist you further. Thank you for reaching out. We apologise for the inconvenience. To assist you... To update your plan, simply log in to your account and navigate to the "Subscription" or "Account Settings" section. There, you'll find options to upgrade or modify your current plan. It's possible that there's a temporary technical issue, a connectivity problem, or an error with your login details. If you are sure that you are entering correct username and ... Thank you for reaching out. We apologise for the inconvenience. To assist you better, could you please AI-Driven Customer Support for hiring platform. Client - ProjectFitter. Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Achieved Key Result 93% faster chat resolution time How ProjectFitter Transformed Customer Support with AI Automation Explore how ProjectFitter implemented CoSupport AI within Freshdesk and Freshchat to automate support workflows, improve response quality, and deliver faster, more consistent customer assistance across chat and email. Achieved Key Result 93% faster chat resolution time Country: USA Industry: Software Development Integration time: 15 days Support Team: 8 agents Support Setup: Freshdesk & Freshchat The Client’s Profile ProjectFitter is an AI-driven hiring platform that matches tech candidates with jobs, reducing time-to-hire by 40%. The platform offers advanced filtering, candidate scoring, and success-rate predictions for employers, while candidates benefit from personalized recommendations and cultural-fit scoring. 🤔 Challenge ProjectFitter initially attempted to build its own AI support model using OpenAI’s API. While the prototype worked, integrating and maintaining the solution inside Freshdesk and Freshchat proved too complex and resource-intensive. With support volume increasing across chat and email, the team needed a fully integrated, scalable AI system capable of handling both real-time inquiries and email support without heavy engineering effort. 🏆 Goal The primary goals were to reduce the average resolution time from five hours to one hour, automate 50% of all user inquiries, and seamlessly integrate AI into the existing Freshdesk and Freshchat environments. 💡 Solution The team adopted CoSupport AI’s integrated support solution: AI Agent — for structured internal documentation and consistent answer generation based on the centralized Platform Guide. AI Assistant — for Freshdesk and Freshchat, handling real-time chat conversations and email requests with AI-generated responses, triage, and escalation support. 🔗 Integration Freshdesk & Freshchat Integration CoSupport AI is integrated directly with ProjectFitter’s Freshdesk and Freshchat environments , enabling the AI agent to resolve common questions, summarize conversations, classify issues, and escalate complex tickets as needed. Initially, ProjectFitter attempted to train the AI on historical tickets; however, outdated and inconsistent data led to inaccuracies in the training process. To address this, the CoSupport team introduced a structured approach by creating a centralized Platform Guide that included accurate procedures, feature descriptions, and best practices. Once this guide was connected to CoSupport AI, it became a reliable source of truth, producing consistent, high-quality responses across all support channels. 🚀 Achieved Key Results 76% of all email inquiries resolved by AI. 75% of all chats resolved autonomously. 93% faster chat resolution time. 77% faster email resolution time. Fully deployed in 15 days across Freshdesk & Freshchat. Client’s Feedback “CoSupport AI streamlined our operations with advanced customer service AI tools, automating about 70% of support tickets and shortening resolution time from hours to minutes.” Yaroslav Burgman Project Manager 60% AI Resolution in 60 Days. Or You Don't Pay. Book Demo Start Using Now Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport AI | Terms of Services Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Terms of Services Effective date: April 30, 2026 These Terms of Services establish the terms and conditions under which the Client may purchase CoSupport's Services as described in a Service Order or other document signed or agreed to by the Client. If You are acquiring a subscription to a Service operated by CoSupport from an unrelated third party authorized to sell such subscriptions under a separate agreement with CoSupport, the terms of these Terms shall be null and void, and the terms and conditions that govern Your access to and use of the Service are found here . THESE TERMS OF SERVICES ARE A BINDING CONTRACT AND GOVERNS THE USE OF AND ACCESS TO THE SERVICES BY YOU AND USERS WHETHER IN CONNECTION WITH A PAID SUBSCRIPTION OR FREE TRIAL FOR THE SERVICES. By accepting these Terms, either by accessing or using a Service, or authorizing or permitting any User or End-User to access or use a Service, the Client agrees to be bound by these Terms as of the date of such access or use of the Service (the "Effective Date"). If You are entering into the Terms on behalf of a company, organization or another legal entity (an "Entity"), You are agreeing to these Terms for that Entity and representing to CoSupport that You have the authority to bind such Entity and its Affiliates to the Terms, in which case the terms "the Client" "You" or "Your" herein refers to such Entity and its Affiliates. If You do not have such authority, or if You do not agree with these Terms, You must not use or authorize any use of the Services. The Client and CoSupport shall each be referred to as a "Party" and collectively referred to as the "Parties" for purposes of these Terms. In the event of any conflict between documents forming the agreement between the Parties, the following order of precedence applies (highest to lowest): (i) the applicable Service Order; (ii) the Data Processing Agreement; (iii) any Supplemental Terms; (iv) these Terms of Services. 1. DEFINITIONS "Account" means any accounts or instances created by, or on behalf of, the Client or its Users within the Services. "Affiliate(s)" means, with respect to a Party, any entity that directly or indirectly controls, is controlled by, or is under common control with such Party, whereby "control" (including, with correlative meaning, the terms "controlled by" and "under common control") means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise. "API" means the application programming interfaces developed, made available and enabled by CoSupport that permit the Clients to access certain functionality provided by the Services, including, without limitation, the REST API that enables the interaction with the Services automatically through HTTP requests and the application development API that enables the integration of the Services with other web applications. "Client" means the party specified in the Service Order and may also be referred to as "You" or "Your." "Client Marks" means any trademarks, service marks, service or trade names, taglines, logos or other designations of the Client. "Confidential Information" means all information disclosed by one Party to the other Party which is in tangible form and designated as confidential or is information, regardless of form, which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure, including but not limited to the pricing terms, product plans and designs, business processes, security notifications, and customer advocacy communications. Notwithstanding the foregoing, Confidential Information shall not include information that (a) was already known to the receiving Party at the time of disclosure by the disclosing Party; (b) was or is obtained by the receiving Party from a third party not known by the receiving Party to be under an obligation of confidentiality with respect to such information; (c) is or becomes generally available to the public other than by violation of these Terms or another valid agreement between the Parties; or (d) was or is independently developed by the receiving Party without the use of the disclosing Party's Confidential Information. "CoSupport" means CoSupport AI Inc., a legal entity duly established, registered, and existing under the laws of the State of Delaware, USA, together with its successors, assignees, subsidiaries, and affiliates. CoSupport may, at its sole discretion, determine which of its affiliated legal entities will act as the contracting party and invoice the Client for the provision of Services. The specific contracting entity responsible for charging and receiving payment will be clearly identified in the applicable Service Order or agreement. "CoSupport Marks" means any trademarks, service marks, service or trade names, taglines, logos or other designations of CoSupport, or its or their Affiliates, whether registered or unregistered. "End-User(s)" means any person or entity other than the Client or Users with whom the Client or its Users interact while using a Service. "Free Trial" means limited access to the Services for the purposes of trying out the Services without paying the Service Fees; "Force Majeure Event" means any circumstances beyond CoSupport's reasonable control, including, but not limited to, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving CoSupport employees), Internet service provider failure or delay, Non-CoSupport Services, or acts undertaken by third parties, including without limitation, denial of service attack. "Intellectual Property Rights" means any and all of a Party's patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights. "Non-CoSupport Services" means third party products, applications, services, software, networks, systems, directories, websites, databases and information which a Service links to, or which the Client may connect to or enable in conjunction with a Service, including, without limitation, Non-CoSupport Services which may be integrated directly into an Account by the Client or at the Client's direction. "Personnel" means employees and/or non-employee contractors of CoSupport engaged by CoSupport in connection with performance hereunder. "Personal Data" means any information relating to an identified or identifiable natural person. "Service(s)" means the products and services that are used or ordered by the Client online through a link or via a Service Order referencing these Terms, whether on a trial or paid basis, and made available online by CoSupport, via the applicable the Client login link and other web pages designated by CoSupport, including, individually and collectively, the applicable software, updates, API. “Services” exclude Non-CoSupport Services as that term is defined in these Terms. From time to time, the names and descriptions of the Services or any individual Service may be changed. To the extent the Client is given access to such Service as so described by virtue of a prior Service Order or other prior acceptance of these Terms, these Terms shall be deemed to apply to such Service as newly named or described. "Service Data" means all electronic data, text, messages, communications or Enterprise-Grade Security in Customer Service | CoSupport AI Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Enterprise-Grade Security CoSupport AI protects customer data with certified standards, isolated infrastructure, and encrypted processing. Your workspace stays private, compliant, and controlled by your team. Request Demo Certifications and Compliance ISO 27001 CoSupport AI holds ISO/IEC 27001 certification. This certification affirms that our Information Security Management System (ISMS) is consistently audited and adheres to global security best practices. GDPR Our platform follows General Data Protection Regulation requirements for the personal data of EU residents, ensuring full support for Data Subject Rights and transparent data processing. CCPA/CPRA CoSupport AI full compliance with CCPA/CPRA regulations for California consumers. Facilitating rights such as the Right to Know, Right to Delete, and the Right to Opt-Out of the sale or sharing of personal information. How CoSupport AI Protects Your Workspace 🗄️ Dedicated Servers Each customer operates in a private server environment. This “one-client, one-server” setup removes cross-tenant risk and keeps all workspace data fully separated. 🖥️ Isolated Infrastructure 👨🏻‍💻 Data Anonymization 🔐 Encrypted Processing ☁ Flexible Deployment Security Across Industries CoSupport AI supports strict privacy and compliance needs across: ⚙️ SaaS and Technology 🛍️ eCommerce and Marketplaces 🎓 Education and Learning Platforms 🏛️ Fintech and Digital Payments 🤝 BPO and Support Outsourcing More Industries Learn More About Our Approach See how customers in regulated environments use CoSupport AI in real scenarios, check customer stories See how customers in regulated environments use CoSupport AI in real scenarios inside our Case Studies . New Architecture for Accurate Chatbot Responses → Safety, Guardrails and Compliance in AI Agents → How to Avoid Pitfalls With AI in Customer Support → Get Started Securely CoSupport AI includes private servers, encryption, anonymization, and isolation from day one. All security features are standard and included across all plans . Start Using Now Start Using Now Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Maximize ROI with AI-Powered Customer Support Platform Platform Solutions Solutions Resources Resources About Us About Us Pricing Pricing Sign In Sign In Start Free Pilot Book Demo Maximize ROI with AI-Powered Customer Support Cut Costs. Boost Performance. Scale Smarter. Project Your Cost Reduction Number of monthly tickets Current cost per ticket ($) AI Resolution Rate (%) Your annual savings with CoSupport AI: $0 Resolution-Based Pay only for solved tickets. Best for: performance-focused support teams. $0 Server-Based Fixed price, unlimited AI replies. Best for: teams that want full cost control. $0 Response-Based Pay per reply — flexible and scalable. Best for: companies with variable volume. Start Saving with AI Why CoSupport AI = Better ROI We don’t just reduce your ticket costs — we unlock long-term value for your support team: Built-In Cost Control Pick the pricing plan that fits your business: flat rate, pay-per-resolution, or per-response. Transparent. Predictable. Scalable. Automate Up to 90% of Tickets Free your team from routine questions. Let AI handle the bulk of support — instantly, 24/7. 99% Response Accuracy CoSupport AI is trained on your real company data. No hallucinations. Just helpful answers. Unlimited Users No paywalls. No licenses. Invite your whole team at no extra cost. Multilingual & Omnichannel Talk to your customers in 40+ languages — via email, chat, or messenger. Custom AI, Patented Tech Train AI to match your brand voice, support tone, or even sales focus. Powered by USPTO-recognized patented architecture. Enterprise-Level Security Data encryption, anonymization, and compliance are built in. Who’s It For? CoSupport AI is built for fast-scaling companies handling 1,000+ monthly support tickets. Whether you're looking to reduce costs, respond faster, or unlock new revenue, we’ve got you covered. See in Action Request Demo Success Stories Recognized By CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy Products AI Agent AI Assistant AI Business Intelligence AI Translator Request Demo Pricing ROI Demos Try AI Agent Try AI Assistant Try AI Business Intelligence Integrations Zendesk Freshdesk Zoho Industries Ecommerce Education Finance SaaS & Technology Use cases Automation Resources Case Studies Articles FAQ Security Ebooks Authors Company About Us CoSupport AI copilot solution boosts customer support team productivity, fully automates customer requests, and offers remarkable business insights with GenAI power. CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy CoSupport ® is a registered trademark in the US and other countries. All rights reserved. Unauthorized use is strictly prohibited. Terms of Use Terms of Services Privacy and Cookies Policy