◈ Homepage — https://cresta.com/Cresta uses cookies to deliver the best possible website experience. Privacy Policy Accept Deny Non-Essential Fireside chat: Hear how CX leaders turn AI hype into reality Watch on-demand Products Solutions Customers Resources Company Get a demo Transform Automate Analyze Augment Transform  every customer experience with AI agents Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale. Get a demo Watch video Powering the world's leading customer experiences One platform for human and AI Agents AI Agent Deliver exceptional CX for less, with human-centric AI Agents you can trust Explore AI Agent Agent Assist Turn every agent into a top performer with real-time guidance, knowledge and workflow automation Explore Agent Assist Conversation Intelligence Uncover the signals hidden in every conversation and capture the voice of your customer at scale to turn insights into better business outcomes Explore Conversation Intelligence AI Platform Deploy industry-leading, multilingual AI across the entire customer journey—on one secure, scalable platform trusted by the Fortune 500. Explore the platform One AI partner for all CX use cases Scale service without losing the human touch 58% containment rate across AI Agents 50% reduction in after-call work See the results Discover winning behaviors and coach more effectively across sales 20% Increase in revenue 40% Increase in span of control See the results How a Fortune 500 bank improved collections yield with Cresta 11% Promise-to-pay per right party contact 26% Promise amount relative to balance See the results Make complex support feel simple 30pt increase in NPS 50% reduction in QM Costs See the results Easily integrate into any environment See integrations Security and data privacy trusted by the Fortune 500 What our customers are saying "Cresta is an incredible platform that has helped us solve so many challenges." Veronica Semler Vice President, Servicing Operations "We’ve already seen the impact Cresta is having on our teams and customers, driving faster, smoother interactions and this is just the beginning.” Gary Edelstein President & Chief Operating Officer “After launching Cresta, we were able to decrease the training time for our team and improve revenue by 20%." Stephanie Dewald Vice President, Sales & Service Contact Centers "In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability.” Phil Kolterman Chief Information Officer "Cresta allowed us to hit our ROI, which our business case was built upon quicker than we had anticipated.” Mike Mossman Executive Vice President of Operations "Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly. In an industry that is very unpredictable, Cresta adds immense value." Brandy Maxwell Senior Manager, Customer Insights "By leveraging Cresta's generative AI-powered solutions, we're enhancing sales effectiveness, streamlining post-call processes, and empowering our agents to focus on what matters most—building stronger relationships with our customers." Mike Parker President, Consumer Services "Cresta is really the technology of the future." Jason Love Director, Contact Center Training Ready to see the results for yourself? Realize your competitive advantage — see Cresta in action with a personalized demo. PRODUCTS Platform Overview AI Agent Agent Assist Conversation Intelligence СOMPANY About Cresta Careers Partners Help Center Trust & Security RESOURCES Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings ◈ Interior Pages — 81 pages crawledOmnichannel AI Agent | Unified Voice & Digital CX Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Effortless, connected customer journeys across every channel Cresta AI Agent unifies voice and digital interactions into one seamless experience. Eliminate customer repetition, dynamically adapt communication styles, and blend channels to optimize for outcomes. Get a demo 00:00 / 00:00 Your browser does not support the video tag. Watch video Switch channels without losing context Empower customers to engage on their terms, starting in any channel and switching at any time. Cresta AI Agent preserves context so conversations flow seamlessly and customers never need to repeat themselves. “Working with Cresta has been a turning point for our customer service and sales strategy. We’ve seen a 5.5x improvement in containment, which has meaningfully reduced operational costs while improving our customer experience." Adam Christensen VP of Resource Management at SNAP Finance Consistent outcomes, adaptive experiences Cresta AI Agent delivers consistency across channels while adapting to the unique characteristics of each . Shared knowledge, integrations, and guardrails power voice and digital interactions, while tone and communication style are fully adaptive. Calls feel natural, messaging is efficient, and every exchange reflects your brand. Guide every conversation to the ideal channel Leverage predictive analytics to understand which conversations are best suited to each channel, based on outcomes like satisfaction and resolution. Use these insights to steer customers to the most effective channel for their needs, enabling smarter routing decisions that improve CX and reduce costs. Blend channels for stronger customer outcomes Deliver seamless, cross‑channel experiences by guiding customers in one channel while providing supporting content in another, minimizing customer effort, accelerating resolution, and elevating the overall experience. Built on a trusted AI Agent foundation GenAI-powered conversations Deliver human-like, brand-aligned interactions that adapt naturally across voice and digital. Decentralized agentic design Navigate dynamic conversations, securely take action across your tech stack, and resolve your most complex issues. Enterprise-grade security Ensure compliance and minimize risk with system-level guardrails, supervisory models, and proactive monitoring built into a hybrid design. Future-ready architecture Always leverage best-of-breed models without vendor lock-in, ensuring agility and cost efficiency. Continuous optimization Pinpoint automation opportunities and surface behaviors that drive better outcomes with industry-leading conversation intelligence. Why do leading contact centers choose Cresta for omnichannel success? Unparalleled AI expertise Collaborate with dedicated AI Agent forward-deployed product managers and engineers to design, deploy, and scale AI Agents tailored to your business goals. Proven market leadership Partner with a leader recognized for delivering proven results with Fortune 500 companies across diverse customer experience use cases. Flexible, multi-model architecture Stay ahead of the innovation curve with Cresta's agentic architecture, designed to rapidly incorporate best-of-breed models at every layer of the AI Agent stack. The AI Agent lifecycle Discover Identify what to automate and the key behaviors that drive successful outcomes. Learn more Build Design and manage AI agents aligned to your brand and objectives. Learn more Test & Deploy Validate behavior and performance before launch to safeguard customer experience and reduce risk. Learn more Optimize Continuously refine and expand automation with real-time insights, keeping performance aligned with evolving business needs. Learn more Turn every conversation into a competitive advantage Learn how to transform your omnichannel CX strategy, delivering more for less with Cresta AI Agent. Book a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta Conversation Intelligence | Insights for Better CX Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Discover and act on the true drivers of exceptional customer experience Understand the voice of the customer and the behaviors that shape results across every interaction. Cresta Conversation Intelligence bridges analysis and execution with natural language insights, AI-driven quality management, and outcome-driven coaching. Get a demo Manage your customer experience with confidence Insights AI Analyst Quality Management Coaching Insights Turn customer conversations into better business decisions with AI-powered insights and recommendations that drive results. Ask questions of your conversation data and get answers in natural language, supported by evidence. Find what matters with insights prioritized by your outcomes: sales, resolution, handle time, and more. Act quickly and easily with proactive AI-generated recommendations and one-click action workflows. Discover Insights AI Analyst Uncover pivotal insights hidden in your conversations with natural language questions and evidence-backed answers. Get answers to your questions in minutes instead of waiting for slow, manual call analysis. Ask in-context follow-up questions to get to root-cause of what’s happening--and why. Trust your answers with evidence citations and AI explanations for each point in your answers. Discover AI Analyst Quality Management Auto-score every conversation for compliance & performance with precision accuracy to unlock better agent coaching at lower costs. AI evaluates 100% of interactions for full visibility at lower cost versus manual sampling & scoring. See the true picture of performance with generative AI-defined behavior tracking & evaluation. Build efficient hybrid QM with AI-enabled workflows for work assignment and manual scoring. Discover Quality Management Coaching Analyze agent behaviors & business outcomes to pinpoint what really matters, and see coaching recommendations for every agent. Know what great agent performance looks like with gen AI-powered behavior and outcome tracking. Coach efficiently with AI-guided coaching actions for every agent, supported by conversation evidence. Analyze the effectiveness of each coaching session to spot coaches who need extra support. Discover Coach Discover, prioritize, and act on what truly matters Cresta’s AI doesn’t just monitor for keywords—it understands context, behavior, and outcomes so you can act on what really moves the needle, and track the impact of your changes. +30pt Improvement in Net Promoter Score (NPS) directly attributed to Cresta Get actionable insights in minutes, not months Cresta does the leg work of analyzing conversations across channels, so you can spend more time coaching agents and clearing blockers for your teams—all at a lower cost. “It used to take me 6 weeks and more than $100,000 to get this information. Cresta is now doing this in real-time and it’s completely transformative.” Joel Winant Director, Contact Center Training, Cox Communications Why do enterprise customer experience teams trust Cresta Conversation Intelligence? No-code AI training & deployment Build bespoke AI models for behavior tracking and link them to charts, alerts, scorecards, & coaching—all with clicks, not code. An end-to-end CX feedback loop Act on insights with QM & coaching tools, track the effect of your changes over time, and adjust in-flight to maximize effectiveness. Intelligence and real-time agent guidance, all in one Connect to Cresta’s award-winning real-time Agent Assist suite for alerts and agent guidance in-the-moment, on every conversation, across channels. Turn every conversation into a competitive advantage Unlock better agent performance and operational efficiency at scale with Cresta Conversation Intelligence Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Video: Cresta AI Agent Demo | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Return to all videos Cresta AI Agent Demo Today’s AI Agents must handle high-stakes, multi-step conversations with the speed, accuracy, and empathy customers expect. They need to update sensitive account information, personalize experiences, escalate when needed, and stay on-brand throughout. Cresta makes this possible—resolving complex issues quickly, securely, and with care. Share: 00:00 / 00:00 Your browser does not support the video tag. Watch video Transcript View more resources Video Introducing Cresta’s Omnichannel AI Agent Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys. Learn more Video Brinks Home CEO Puts Cresta AI Agent to the Test Brinks Home put Cresta’s AI Agent to the ultimate test—letting their CEO call in as a customer. Watch what happened next, and hear why he calls the launch a “12 out of 10” success. Learn more Video Can Cresta AI Agent Finally Fix Automated Customer Service Can Cresta AI Agent finally fix AI-powered automation? Most virtual agents frustrate customers by misunderstanding requests, forcing repetition, and failing at critical moments. We put Cresta AI Agent to the test with three real-world customer service nightmares that typically break traditional virtual agents. Learn more Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta | Healthcare Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Transform Automate Analyze Augment Transform the patient experience across every conversation Automate more patient interactions without sacrificing quality, guide staff in real time to improve issue resolution and operational efficiency, and uncover actionable insights that enhance satisfaction. All with a unified AI platform built for enterprise scale. Deploy automation that improves care and reduces costs Cresta AI Agent automates patient support with fast, accurate assistance across scheduling, billing, and care coordination. It reduces staff burden, improves access to care, and maintains strict data privacy. Support patients with natural, compassionate, 24/7 conversations Automate high-volume processes like appointment scheduling and eligibility verification Ensure HIPAA-compliant data handling with enterprise-grade controls Explore AI Agent Unlock premium performance from every agent Cresta Agent Assist supports front-line teams in real time, helping them respond to questions about scheduling, eligibility, and billing with accuracy and care. It improves consistency, reduces handle time, and reinforces compliance across every interaction. Surface up-to-date eligibility, benefits, and billing details during live conversations Capture and summarize patient interactions to reduce documentation time Guide staff with information that improves outcomes and ensures compliance Explore Agent Assist Uncover insights to improve patient care Cresta Conversation Intelligence provides visibility into every patient interaction—identifying where breakdowns occur, how communication can improve, and where coaching can strengthen outcomes and empathy. Analyze conversations to understand barriers to scheduling, billing, and care coordination Monitor every call for quality, accuracy, and regulatory compliance Deliver coaching that improves clarity, empathy, and service consistency Explore Conversation Intelligence Transform your patient experience See the unified platform for human and AI agents in action with a personalized demo. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta | Integrations Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Customer conversations, powered by data Cresta seamlessly integrates with existing tech stacks, transforming contact centers by connecting data, insights, and AI workflows to turn every conversation into a competitive advantage. Explore the platform Easily integrate into any environment Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Marketing Data Telephony | Chat Knowledge CRM | CEC Data Telephony | Chat Knowledge CRM | CEC Data Personalized Experiences Leverage customer metadata for tailored interactions, enhancing greetings, accelerating problem-solving, and delivering personalized offers. Targeted Compliance Minimize regulatory risk by providing tailored disclaimers and reminders based on customer data such as location, age, and eligibility. Data Hygiene Automatically update CRM records in real-time, capturing new contact information, preferences, and attributes to keep your data accurate and up to date. AI-Summarized Notes Push AI-generated summaries into your case management, ticketing, or CRM system after each interaction, saving time and maintaining clear conversation records. Outcome Insights Refine your strategy and improve agent performance by using conversational outcome data to automatically identify agent behaviors that truly drive results. Real-time Knowledge Equip agents with instant access to the right information and processes throughout each conversation, with AI that delivers exact answers in real-time for a better customer experience. Frequently Asked Questions Lorem Ipsum is simply dummy text of the typesetting Lorem ipsum dolor sit amet consectetur. Sit convallis ullamcorper et varius venenatis blandit vitae hendrerit blandit. Hac aenean tellus consectetur elit orci aenean ipsum arcu. Turpis a laoreet sit rhoncus eros penatibus facilisis dolor tempus. Vitae gravida fames nunc dui scelerisque porta nulla ut. Sit mi volutpat ipsum odio nulla sociis. Lorem Ipsum is simply dummy text of the typesetting Lorem ipsum dolor sit amet consectetur. Sit convallis ullamcorper et varius venenatis blandit vitae hendrerit blandit. Hac aenean tellus consectetur elit orci aenean ipsum arcu. Turpis a laoreet sit rhoncus eros penatibus facilisis dolor tempus. Vitae gravida fames nunc dui scelerisque porta nulla ut. Sit mi volutpat ipsum odio nulla sociis. Lorem Ipsum is simply dummy text of the typesetting Lorem ipsum dolor sit amet consectetur. Sit convallis ullamcorper et varius venenatis blandit vitae hendrerit blandit. Hac aenean tellus consectetur elit orci aenean ipsum arcu. Turpis a laoreet sit rhoncus eros penatibus facilisis dolor tempus. Vitae gravida fames nunc dui scelerisque porta nulla ut. Sit mi volutpat ipsum odio nulla sociis. Maximize impact with enterprise-grade integration capabilities Exchange real-time data Transform conversations, automate workflows, and uncover deeper insights, with bi-directional data that stays in sync at near-zero latency. Proven at scale Seamlessly exchange large volumes of data, with an unparalleled track record of performance and reliability in the world’s largest, most complex organizations. Trusted and secure Protect your data with encryption, dedicated databases, access controls, and PII redaction built to exceed even the strictest industry standards. Request a demo Talk to a Cresta expert about your integration needs today! Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Optimum Partners with Cresta to Drive AI-Powered Sales Conversions and Revenue Growth Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Back to all Blog Posts Company News May 7, 2025 Optimum Partners with Cresta to Drive AI-Powered Sales Conversions and Revenue Growth Russell Banzon CMO Optimum , one of the largest broadband and video service providers in the United States, is teaming up with Cresta to reshape how they serve and support customers. This collaboration marks a significant milestone in Optimum’s commitment to delivering a more seamless, personalized, and efficient customer experience. Empowering People with Technology At the heart of this initiative is the goal of enabling Optimum’s agents to perform at their best. Cresta’s generative AI solutions analyze conversations as they happen, providing agents with immediate suggestions, streamlining post-call work, and surfacing coaching opportunities for continuous improvement. “By leveraging Cresta’s generative AI-powered solutions, we’re enhancing sales effectiveness, streamlining post-call processes, and empowering our agents to focus on what matters most—building stronger relationships with our customers,” said Mike Parker, President of Consumer Services at Optimum​. This approach demonstrates how AI, when applied thoughtfully, can augment human talent rather than replace it—ensuring that customer experience remains both high-touch and high-tech. Strengthening Competitive Advantage With Cresta, Optimum is turning every customer interaction into a potential growth opportunity. From improved sales conversion rates to deeper customer insights, the partnership positions Optimum to not only meet rising customer expectations but also stay ahead in a competitive market. “By infusing their contact center operations with our best-in-class generative AI solutions, Optimum will be able to better empower its agents and elevate the customer experience to new heights,” said Ping Wu, CEO of Cresta​. Driving Business Transformation Through AI As companies across industries work to modernize their operations, AI is proving to be a powerful catalyst for change. In fact, IDC projects that global spending on digital transformation will reach $3.9 trillion in 2025, with AI-powered solutions playing a critical role in driving operational efficiency and customer engagement. Additionally, McKinsey research indicates that organizations applying AI at scale can increase productivity by up to 40%. Optimum’s partnership with Cresta reflects this broader shift. By implementing Cresta’s Conversation Intelligence and Agent Assist tools, Optimum is equipping its customer service teams with real-time guidance, data-driven insights, and enhanced sales capabilities—all aimed at delivering a more responsive and effective customer journey​. A Forward-Looking Partnership The Optimum–Cresta partnership highlights a broader truth: AI isn’t simply transforming how businesses operate—it’s redefining what’s possible. With scalable, intelligent solutions that combine human expertise and machine learning, companies are discovering new ways to create value, improve service quality, and build lasting customer trust. As more organizations follow suit, those that invest in intelligent technologies today will be best positioned to lead tomorrow. ‍ Frequently asked questions No items found. Related Blog articles The Turning of the Tide Cresta marks new milestones in Q2 of FY26 with record results. Learn more Cresta Named One of America’s Best Startup Employers for the Third Year in a Row For the third year running, Cresta has earned a spot on Forbes’ list of America’s Best Startup Employers — rising to #58 nationwide. Learn more Leadership Spotlight: Meet Antony Passemard, Cresta’s VP of Customer Strategy We recently welcomed Antony as VP of Customer Strategy, bringing deep experience from Google Cloud and years at the forefront of contact center AI innovation. Learn more How Brinks Home is Redefining Automation with Cresta AI Agent Discover how Cresta AI Agent is transforming contact centers with intelligent automation, and learn how Brinks Home leverages AI Agent to drive automation, improve customer satisfaction, and empower human agents. Learn more IQ Credit Union: Now is the Time for Generative AI in Credit Union Contact Centers Learn about IQCU's journey to evaluating, selecting, and implementing generative AI in their credit union contact center. Learn more Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Data Sheets – Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Back to Resource Library Cresta Data Sheets On-demand webinar Cresta Insights Cresta Insights surfaces data that informs strategic decisions and suggests actions to improve your most critical results. Learn more Arrow Right Learn more Arrow Right On-demand webinar Cresta AI Analyst Cresta AI Analyst answers your natural language questions with explanations & evidence from your conversations, giving you transformative insight into business strategy, CX operations, voice of the customer, and agent behavior. Learn more Arrow Right Learn more Arrow Right On-demand webinar Cresta Real-Time Translation Cresta Real-Time Translation enables agents and customers to communicate effortlessly across languages. Learn more Arrow Right Learn more Arrow Right On-demand webinar Cresta Knowledge Agent Introducing Knowledge Agent: delivering the right answers, right when agents need them Learn more Arrow Right Learn more Arrow Right All Topics All Topics AI Agent Agent Assist Conversation Intelligence Platform Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Data Sheet Cresta Knowledge Agent Introducing Knowledge Agent: delivering the right answers, right when agents need them All Content types All Topics Data Sheets Learn more Agent Assist All Topics Data Sheet Cresta Real-Time Translation Cresta Real-Time Translation enables agents and customers to communicate effortlessly across languages. All Content types All Topics Data Sheets Learn more Agent Assist All Topics Data Sheet Cresta AI Analyst Cresta AI Analyst answers your natural language questions with explanations & evidence from your conversations, giving you transformative insight into business strategy, CX operations, voice of the customer, and agent behavior. All Content types All Topics Data Sheets Learn more Conversation Intelligence All Topics Data Sheet Cresta Insights Cresta Insights surfaces data that informs strategic decisions and suggests actions to improve your most critical results. All Content types All Topics Data Sheets Learn more Conversation Intelligence All Topics Data Sheet Cresta AI Agent Engage customers with human-like conversations that adapt to their needs while safeguarding your brand and data, eliminating the trade-off between cost efficiency and exceptional customer experience. All Content types All Topics Data Sheets Learn more AI Agent All Topics Data Sheet Unlock the Power of AI: 7 Tips to Transform Your Knowledge Base All Content types All Topics Data Sheets Learn more No items found. Data Sheet Turn Frustrated Customers into Happy Ones: Top 10 Tips for Contact Center Agents All Content types All Topics Data Sheets Learn more No items found. Data Sheet Cresta Conversation Intelligence Unlock better agent performance and increase operational efficiency at scale with AI that understands the content and context of every conversation. All Content types All Topics Data Sheets Learn more Conversation Intelligence All Topics Data Sheet Cresta Coach Cresta discovers agent behaviors, connects them to business outcomes to pinpoint what really matters, and surfaces specific coaching actions for every agent, so supervisors can coach with confidence. All Content types All Topics Data Sheets Learn more Conversation Intelligence All Topics 1 Next No posts match your search Try changing your search terms. Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta AI Analyst: Transform Conversations into Actionable Insights Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Uncover pivotal insights hidden in your conversations—in minutes, not months Cresta AI Analyst™ answers your natural language questions with explanations & evidence from your conversations across channels and languages, giving you transformative insight into business strategy, CX operations, voice of the customer, and agent behavior. Get a demo Watch video Say goodbye to slow, manual analytics Ask questions about your conversations in natural language—including follow-ups, comparisons, and root-cause analysis—and get the answers you need, without spending weeks or months on manual conversation review. “Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.“ Brandy Maxwell Senior Manager of Customer Insights, United Airlines Get answers on what’s happening-and why When your answers are returned in minutes instead of months, you can ask more follow-up questions to uncover root cause, explore more patterns that appear in your analysis, and quickly extract more usable information. “With legacy analysis, getting to the nuance required manual review of transcripts. I’m thrilled to see AI Analyst come online... it can analyze calls for patterns that represent the real experience.” Philip Kolterman Chief Information Officer, Brinks Home Trust your insights with evidence-backed AI Cresta analyzes conversations individually and combines them into structured answers with statistical analyses. Patent-pending techniques cite evidence, and explain why it’s relevant. The result is insight that you can trust. “Cresta’s AI Analyst provides a way for any employee to probe into customer interactions and learn the root cause of emerging trends. The approach results in more accurate answers from the LLM, which is key as companies take action on the findings.” Robin Gareiss CEO & Principal Analyst, Metrigy Multilingual intelligence Learn from every conversation across markets, turning multilingual interactions into actionable insights that help leaders optimize strategy, performance, and customer experience globally. Why do enterprise contact centers trust Cresta? Speed to insight Get answers in minutes, instead of spending weeks on back-and-forth questions & manual call listening. Explainable, trusted AI Trust your answers with industry-leading conversation understanding, evidence citations, and explanations. Democratized insight Let anyone in your business gain insight into the voice of the customer by asking their own questions. Turn every conversation into a competitive advantage Fortune 500 businesses are gaining unprecedented insight from their unstructured conversation data with Cresta AI Analyst. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings 00:00 / 00:00 Your browser does not support the video tag. Cresta Knowledge Agent | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Eliminate searching and guesswork during customer conversations Empower agents to resolve issues faster and more consistently, while eliminating unnecessary transfers. Cresta Knowledge Agent continuously listens and delivers precise answers in real time, grounded in both conversation and on-screen context. Get a demo 00:00 / 00:00 Your browser does not support the video tag. Watch video Empower agents with proactive, real-time knowledge Knowledge Agent proactively identifies knowledge moments throughout each conversation, putting exact answers and workflows right at agents’ fingertips with no need for searching or prompting. Delivered through a persistent, browser-based experience, it follows agents wherever they work so guidance is always within reach. Turn on-screen signals into more precise answers By incorporating real-time browser context, Knowledge Agent can reference details such as account status, order history, or loyalty tier to tailor responses to the exact customer scenario. The result is situation-specific guidance, even when critical details aren’t explicitly stated. Turn knowledge into action with guided workflows Automatically identify the right procedure or workflow for any sales or support scenario. With step-by-step guidance to navigate even the most complex conversations, guided workflows ensure that agents stick to approved playbooks and best practices. Unify sources and democratize knowledge access Consolidate and sync knowledge from multiple systems into a single source of truth. With centralized management and real-time delivery, leaders can reduce transfers, consolidate queues, and improve resolution rates. Why do enterprise contact centers trust Cresta Agent Assist? Precision performance Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency. Unified intelligence Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows. Responsible AI Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination. Power up your agents Cresta Knowledge Agent continuously listens and surfaces precise answers in real time, grounded in conversation and on-screen context, so agents can resolve issues faster and with greater consistency. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings 00:00 / 00:00 Your browser does not support the video tag. Real-Time AI-Powered Sales Intelligence Solutions | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Accelerate revenue growth across every conversation Discover revenue-driving behaviors and insights, close the performance gap with real-time guidance, and deploy human-like AI Agents to increase sales capacity. All on a unified AI platform, built for enterprise scale. Empower every rep to sell like your best Cresta Agent Assist equips sellers with real-time prompts, answers, and coaching—tailored to every situation. Stay on-message, scale best practices and close more deals across every channel. Reinforce top-performing discovery and closing techniques Surface instant responses to questions and objections Cut ramp time—without compromising quality Explore Agent Assist Uncover and scale the true drivers of revenue Cresta Conversation Intelligence reveals the behaviors of top performers and helps revenue leaders reinforce them across the team with smarter coaching and automated quality reviews. Pinpoint seller behaviors that correlate with conversion and upsell Automate QA across 100% of sales interactions Coach reps on their specific weaknesses, backed by data Explore Conversation Intelligence Qualify faster. Close smarter. Cresta AI Agent automates outbound, discovery, and qualification to boost sales productivity. Tailored to your sales motion, it adapts to buyer signals and drives pipeline—24/7—through secure, brand-aligned conversations. Engage buyers instantly with fast, human-like interactions Scale high-impact workflows without increasing headcount Ensure seamless, compliant handoffs to human sellers Explore AI Agent One AI partner. Proven results across every contact center use case. Discover winning behaviors and coach more effectively across sales 20% Increase in revenue 40% Increase in span of control See the results Accelerate revenue growth See the unified platform for human and AI agents in action with a personalized demo. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings IQ Credit Union: Now is the Time for Generative AI in Credit Union Contact Centers Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Back to all Blog Posts Customer Stories March 11, 2025 IQ Credit Union: Now is the Time for Generative AI in Credit Union Contact Centers Nicky Budd-Thanos Senior Content Marketing Manager Introduction IQ Credit Union (IQCU) has long been a leader in innovating in the financial services space, striving to enhance both the member and employee experience. This commitment to innovation led to IQCU exploring their options to modernize their contact center operations. With increasing member expectations and growing competition from fintechs and larger financial institutions, the team saw generative AI as a transformational opportunity to improve efficiency, customer service quality, and employee satisfaction. Why IQCU Invested in Generative AI For Kim Slorey, Vice President of Member Support, and Ali Migaki, Chief Experience Officer, the decision to explore AI was driven by a core challenge: the limitations of traditional contact center operations.These limitations manifested in a number of ways across their organization. Kim, who describes her job as “figuring out ways to augment the human experience”, explained how their legacy technology led to inaccurate transcriptions, difficulty coaching agents in effective ways, and time lost across the organization to tedious, time-consuming tasks. They also struggled with adequately onboarding and training new agents, with little visibility into how to coach to what was actually working.“There’s no way humanly possible to evaluate 100% of member interactions,” Kim told us. “And then - do you really know how your team is performing based off of this infinitesimal amount of calls that you’re able to review to check for quality?” “How can you really move the needle forward when you’re only able to look at such a small fraction of the calls?” - Kim Slorey, VP of Member Support The State of AI Adoption in Credit Unions While larger financial institutions and fintechs have aggressively pursued AI, many credit unions have been slower to adopt due to concerns over cost, complexity, and change management.Kim, drawing on over 25 years of experience in credit union contact centers, sees this as a crucial inflection point - and an incredible opportunity. “I’m always asking myself - ‘why do we do it this way?’ I’m looking to create efficiencies and make jobs easier,” she explained.“If you don’t embrace AI, you’ll be left behind - not just in terms of member experience, but also as an employer,” Ali agreed. “The workforce of today expects these technologies to be in place.” Why IQCU Chose Cresta IQCU took a meticulous approach to AI adoption, beginning with extensive vendor evaluations. They assessed nine potential providers, carefully considering factors such as technology capabilities, ease of integration, and long-term alignment with their strategic goals. After narrowing the field to three finalists, IQCU ultimately chose Cresta as their preferred AI partner, largely due to Cresta’s unified platform for human augmentation and AI automation. This end-to-end approach consolidates all customer conversations, analyzes these interactions, and continuously improves.Cresta’s strong product roadmap and commitment to constant innovation also aligned with the credit union’s evolving needs, and was further reinforced by Cresta’s dedication to being a strategic partner, not just another vendor.“With Cresta, it’s about the relationship and catering the technology to IQ Credit Union. Cresta’s employees got to know our employees, our culture, and our brand and were able to speak on how they could enhance that even more than what it is today. It’s such an alignment in values of Cresta really obsessing about the member experience.” - Ali MigakiFor members, this means: Faster, more accurate responses Improved self-service options for routine inquiries More meaningful, personalized interactions with agents For employees, this means: Reduced cognitive load and more efficient workflows Shortened training time for new hires A better overall work experience IQCU’s AI Roadmap As they deploy Cresta and drive adoption across the organization, IQCU is eagerly anticipating a future where AI acts to augment and enable their agents, driving efficiency, reducing ramp time for new agents, and saving time across the organization. They are kicking off with member services first, focusing on automating QA. Today, they have less than 1% visibility into what’s happening in conversations, making it difficult to identify coaching opportunities efficiently. By automating at least 50% of QA to start, they aim to spend less time searching for the right calls and more time coaching agents on where they need the most attention.What’s on the roadmap after that? “Being able to use insights from the data – that depth of insight, not just a surface fix. Why are members even calling us?” Ali answered. “Evaluating the policies, the products, the way that things are happening outside of the contact center, but drastically impacting the experience within the contact center.”The team is already rethinking how they approach QA with the goal of eventually automating 100% of it, enabling managers to be more data-driven and efficient in their coaching efforts.And ultimately, they want to continue to pursue their most important mission of all: serving their members and ensuring a wonderful experience for them.“We want agents to focus on the relationship with the member – how in tune can agents be if they’re instead focused on taking notes or trying to find information?” Ali shared. “Cresta helps remove the busywork so employees can concentrate on resolving complex issues and building relationships Careers at Cresta | Build the Future of AI for CX Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Join us in building the future of human-centric AI View careers Cresta is on a mission to turn every conversation into a competitive advantage We help businesses unlock their full potential by combining the best of human intelligence and AI. We’re backed by the best (Sequoia, Greylock, WiL) and supporting the best across the Fortune 500 — come build with us. View careers Why we work here Mission-driven We’re here to transform how the world works — empowering teams through human-centric AI to solve meaningful problems, elevate customer experiences, and drive real results by combining the best of people and technology. Trailblazing team Cresta is home to many brilliant minds — but what sets us apart is how we multiply that brilliance together. We challenge and support one another, learn fast, execute with intent, and push boundaries as a team — moving forward with shared purpose and humility. Built to deliver At Cresta, this isn’t just a job — it’s the work we’re proud to own. Every role is hands-on and high-impact, giving you the autonomy to move fast, solve big problems, and make a real difference every single day. Growth mindset At Cresta, curiosity fuels how we work and grow — from guest speakers and customer spotlights to hackathons and lunch-and-learns, we bring in outside perspectives, share ideas, and create space to sharpen our craft — together. Our operating principles It’s not just about the work completed, but how we get that work done. Our operating principles serve as our guidepost for the latter. Join the team Meet the winners Mission is the boss At Cresta, our mission is the guiding force that unites and drives us, not titles or hierarchy. We prioritize the company’s goals over personal agendas, ensuring that decisions and actions always align with what’s best for the overall mission. Patient in strategy, impatient in execution We take a long-term view on strategy, understanding that great success compounds over time. But when it comes to execution, we act with urgency, making decisions quickly, empowering those closest to the problem, and relentlessly pushing for progress. Help our customers win We go beyond transactions to truly understand and partner with our customers. We focus on their long-term success by anticipating their needs, offering strategic insights, and delivering results that align with their ultimate goals, not just delivering software. Do too much We believe that extraordinary achievements require extraordinary effort, talent, and dedication in addition to a great team and strong vision. We embrace hard work and go above and beyond, knowing that doing "too much" may be exactly what it takes to succeed. Endlessly pursue your craft We believe in the power of continuous improvement and take pride in perfecting our craft every day, whether it's coding, designing, or delivering AI transformation. While we will never get to perfect, the pursuit of mastery never ends. Have the courage to be disliked We embrace the discomfort of truth over the comfort of approval. We challenge the status quo, voice uncomfortable truths, and make tough decisions, knowing that avoiding conflict for the sake of popularity leads to stagnation and mediocrity. This doesn’t give us the right to be jerks to one another, but encourages us to use our voice for the betterment of the business. Stay lean We dream big and invest, but with minimal waste. We use this mindset as a driver of creativity and innovation, focusing on maximizing impact without unnecessary expansion, and ensuring that every decision, meeting, and resource contributes to our long-term success. Jump in We embrace every challenge as a team. No problem is too small or too big for anyone to tackle. We all step up when needed, knowing that our path to success is built on collaboration and a shared commitment to the mission. Global company footprint We are a global team with offices and remote opportunities in locations all around the world. USA San Francisco USA Sunnyvale Canada Toronto USA New York Germany Berlin Romania Cluj-Napoca Australia Melbourne United Kingdom London Romania Bucharest USA San Francisco USA Sunnyvale Canada Toronto USA New York Germany Berlin Romania Cluj-Napoca Australia Melbourne United Kingdom London Romania Bucharest Perks and benefits Smart benefits Choose from multiple medical, dental, and vision plans tailored to your needs. Tools to thrive We provide resources to help you stay focused and balanced — from workspace support to access to cutting-edge AI technology. Whether you're working remotely or in person, we help you do your best work with the right tools at your fingertips. Time off, your way Whether it’s a quick reset or a longer break, we encourage you to take the time to rest, recharge, and enjoy life — with time off that works for your location and your lifestyle. Support for every parent Paid time off to support you and your growing family — with inclusive parental leave that lets you step away with confidence and return when you're ready. Flexibility that works Our hybrid model is built for flexibility. While some roles have in-office expectations, many are fully remote. No matter where you work, we focus on helping you stay connected, supported, and set up for success. Quotes from the team ‍ "There’s a strong culture of ownership here -- but also of collaboration . I’ve had the opportunity to take on challenging projects that stretched my skills and pushed me to think more strategically, all while being supported by teammates. Whether it's brainstorming new ideas, iterating quickly, or celebrating wins, the energy is fast-paced but deeply human ." Nicky Budd Cresta Quality Management: AI-Powered Performance Insights Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Transform quality management from a resource-drain into a performance driver Cresta Quality Management (QM) instantly auto-scores every conversation—across every channel—for compliance and performance, with precision accuracy. Unlock targeted agent coaching that actually drives results, while dramatically cutting QM costs. Get a demo Evaluate 100% of interactions for full visibility—at lower cost Cresta uses generative AI to evaluate agent behaviors, techniques, and actions on 100% of conversations, and correlates behaviors to outcomes to show you exactly what to reinforce. “We've had a 50% reduction in our workload, just within our QA team....and we went from a sampling approach to 100% QA." VP of Servicing Operations, Oportun See the true picture of contact center performance Generative AI rule definition lets you evaluate behaviors being performed by agents across all of their interactions—giving you a true-to-life picture that random sampling and keyword-based detection can’t match. “It allows the agent to breathe knowing that they’re not going to be held accountable for one subpar call. We can take their full portfolio of work into account.” Adam Christensen VP of Resource Management, Snap Finance Drive better performance with outcome-centric QM Outcome AI pinpoints what’s really driving the results you care about, so you can check for it on every conversation. Then, Cresta uses QM scores to make AI-powered recommendations on who to coach—and what to coach them on. “One of the values that I had underestimated is the automation for coaching and QM. Those have been powerful and important to the long run success of our agents and our teams.” Philip Kolterman Chief Innovation Officer, Brinks Home Accelerate your QM journey, no matter where it starts Combine AI auto-scoring and AI-assisted human scoring for maximal quality at minimized cost. Evaluate human & virtual agents alongside one another for a consistent customer experience. “We can assign [supervisors] how many calls we want them to listen to every week, and we can see when they’ve done it, how they’ve done it, and what the actions were.” Tiffany Goaslind Customer Solutions Director, Aptive Why do enterprise contact centers trust Cresta Quality Management? Insights to discover what matters Industry-unique tools show what’s really happening—so you know what criteria to focus on. Generative AI behavioral scoring Bespoke, custom-trained models give the clearest picture of agent behavior–not just what they’re saying. QM for human & virtual agents The industry’s only unified platform to ensure seamless human and virtual agent experiences. Turn every conversation into a competitive advantage Fortune 500 businesses are using Cresta to transform QM from a resource-drain into a performance driver. Book a Demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta Named One of America’s Best Startup Employers for the Third Year in a Row Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Back to all Blog Posts Company News March 3, 2026 Cresta Named One of America’s Best Startup Employers for the Third Year in a Row Ping Wu CEO We’re proud to share that Cresta has been named to Forbes’ list of America’s Best Startup Employers 2026 — and this year, we’ve climbed to #58 out of 500 companies nationwide. This marks our third consecutive year on the list. And each year, we’ve moved up. Breaking into the top 100 startup employers in the country is an incredible milestone, and one that reflects something far more meaningful than a number: the strength of our team, our culture, and the impact we’re building together. What This Recognition Means The Forbes list, produced in partnership with Statista, evaluates more than 20,000 eligible startups across the U.S., narrowing them down to 2,700 for detailed analysis and ultimately selecting just 500 companies for the final ranking. Rankings are determined using more than 7 million data points, with companies evaluated across three core pillars: Employer Reputation Employee Satisfaction Company Growth The scoring model combines social listening, employee review data, and measurable growth indicators like headcount, hiring momentum, and web traffic. In other words, this isn’t a popularity contest. It’s a data-driven assessment of which startups are building strong, sustainable, and high-performing workplaces. And this year, Cresta ranked #58. Why This Matters to Us At Cresta, we believe performance and people are inseparable. We’re building AI that transforms contact centers into strategic growth engines — helping organizations turn every conversation into a competitive advantage. But that mission starts internally. It requires: A culture that values ownership and learning A team that thrives on collaboration and customer impact Leaders who invest in growth, not just outcomes A workplace where feedback fuels improvement To move up the rankings three years in a row tells us we’re not just growing — we’re growing the right way. Growth With Intention The Forbes methodology specifically evaluates startups on how growth impacts employees — including opportunities to learn new skills, take on responsibility, and expand influence. That resonates deeply with how we think about scaling. Cresta continues to expand: we just finished our biggest year yet, expanding globally into EMEA and APAC , delivering results and impact to some of the world’s biggest companies like CVS and United Airlines , and launching Cresta AI Agent and innovative ‘game changers’ like Cresta AI Analyst . We are intentional about preserving what makes this team special: High standards with high support Ambitious goals with real collaboration Transparency about where we’re headed and how we’ll get there Built by Our People Awards like this are earned by teams, not companies. They reflect: Engineers solving complex AI challenges Customer teams driving measurable business outcomes Product leaders pushing the roadmap forward Operations teams scaling our infrastructure Managers coaching, mentoring, and building trust Most of all, they reflect a shared belief that we can redefine customer experience, and that we can do it together. Onward Being named to Forbes’ America’s Best Startup Employers list for the third straight year — and reaching #58 — is a moment worth celebrating. But if there’s one thing that defines Cresta, it’s that we’re never done building. To our team: thank you for raising the bar every day. To future Crestans: we’re just getting started. To learn more about joining the team, check out our open roles and apply today ! Frequently asked questions No items found. Related Blog articles The Turning of the Tide Cresta marks new milestones in Q2 of FY26 with record results. Learn more Cresta Named One of America’s Best Startup Employers for the Third Year in a Row For the third year running, Cresta has earned a spot on Forbes’ list of America’s Best Startup Employers — rising to #58 nationwide. Learn more Leadership Spotlight: Meet Antony Passemard, Cresta’s VP of Customer Strategy We recently welcomed Antony as VP of Customer Strategy, bringing deep experience from Google Cloud and years at the forefront of contact center AI innovation. Learn more Cresta named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024 Learn why Cresta has been recognized for the 3rd time on the Forbes AI 50 list of top artificial intelligence companies Learn more Cresta named Five9 VoiceStream Innovation Partner of the Year Award for second consecutive year Learn why Cresta has been awarded Five9's VoiceStream Innovation Partner of the Year for the second year in a row, and what our winning partnership looks like for joint customers. Learn more Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Webinars – Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Back to Resource Library Cresta Webinars On-demand webinar Fireside Chat: How CX Leaders Turn AI Hype into Reality Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps. Learn more Arrow Right Learn more Arrow Right On-demand webinar From Metrics to Meaning: Insights from the 2025 Benchmarking Study Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation. Learn more Arrow Right Learn more Arrow Right On-demand webinar What CX Orgs Must Get Right: Building a Human + AI Workforce Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare. Learn more Arrow Right Learn more Arrow Right On-demand webinar Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives The fourth episode in our AI Maturity Blueprint webinar series tackles the single most critical factor in AI success—executive support. You can have the right people, the right processes, and cutting-edge technology, but without leadership buy-in, even the best AI initiatives can stall. Learn more Arrow Right Learn more Arrow Right All Topics All Topics AI Agent Agent Assist Conversation Intelligence Platform Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Webinar Fireside Chat: How CX Leaders Turn AI Hype into Reality Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps. All Content types All Topics Webinars Learn more Agent Assist All Topics AI Agent All Topics Conversation Intelligence All Topics Platform All Topics Webinar What CX Orgs Must Get Right: Building a Human + AI Workforce Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare. All Content types All Topics Webinars Learn more AI Agent All Topics Conversation Intelligence All Topics Agent Assist All Topics Webinar From Metrics to Meaning: Insights from the 2025 Benchmarking Study Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation. All Content types All Topics Webinars Learn more Platform All Topics AI Agent All Topics Webinar Beyond the '0' Button: Building AI Agents That Customers Love Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI that’s trusted, helpful, and enterprise-ready. All Content types All Topics Webinars Learn more AI Agent All Topics Webinar The Voice AI Tipping Point: Why AI Agents Are Ready to Take the Mic AI agents are no longer just glorified IVRs. They’re evolving—fast. Advances in language models, real-time business logic, and adaptive learning mean AI agents can now handle complex conversations with nuance, accuracy, and even a little charm. All Content types All Topics Webinars Learn more AI Agent All Topics Webinar Leveraging Technology for AI Maturity: Choosing the Right Tools and Platforms Welcome to the AI Maturity Blueprint webinar series, where expert speakers explore the four essential pillars of AI adoption in contact centers. Episode #3 is all about cutting through the AI hype and getting real about technology. Choosing the right tools, avoiding costly mistakes, and building a tech stack that delivers on AI’s promise. All Content types All Topics Webinars Learn more No items found. Webinar Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives The fourth episode in our AI Maturity Blueprint webinar series tackles the single most critical factor in AI success—executive support. You can have the right people, the right processes, and cutting-edge technology, but without leadership buy-in, even the best AI initiatives can stall. All Content types All Topics Webinars Learn more No items found. Webinar The Path to AI Maturity: Understanding the Levels of Augmentation and Automation Join industry experts Russell Banzon, Chief Marketing Officer at Cresta, and Brook Lynch, Divisional Director & Principal Analyst at CCW Digital as we break down the journey from basic automation to intelligent workflow optimization, illustrating how AI when designed with people at the center, leads to smarter, more adaptive customer interactions. All Content types All Topics Webinars Learn more No items found. Webinar Process Optimization in AI-Powered Contact Centers: What It Takes to Win Join Cresta’s James Russell, Head of Customer Transformation, and Brittany Bell, Manager of Customer Success, as they dive into Process Optimization—the key to unlocking AI’s full potential in your contact center. All Content types All Topics Webinars Learn more No items found. 1 Next No posts match your search Try changing your search terms. Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Discover AI Agent Opportunities with Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Build the blueprint for CX automation Automation Discovery pinpoints which conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast. Get a demo 00:00 / 00:00 Your browser does not support the video tag. Watch video Map the flow of every conversation Automation Discovery analyzes interactions to map how they unfold from start to resolution. The result is a clear view of what gets resolved today and how to automate it—self-service in your app or site, or with an AI Agent. Cresta received the highest possible score in Signal Extraction and Insights Discovery in the Forrester Wave™: Conversation Intelligence for Contact Centers, Q2 2025. Read the report --> Prioritize where automation will pay off Each conversation topic receives a readiness score that blends frequency, complexity, and resolution. You see which automations to start with, and the data that supports those recommendations. The result is an automation roadmap that accelerates time to value and minimizes risk. Turn insights into effective automation Once you’ve found a strong candidate, export the AI Agent flow, including task details and prompt, straight into Cresta’s AI Agent Builder. Natural language insights and answers on your discovered conversation topics and phases help guide agent design and optimization. The AI Agent lifecycle Discover Identify what to automate and the key behaviors that drive successful outcomes. Learn more Build Design and manage AI agents aligned to your brand and objectives. Learn more Test & Deploy Validate behavior and performance before launch to safeguard customer experience and reduce risk. Learn more Optimize Continuously refine and expand automation with real-time insights, keeping performance aligned with evolving business needs. Learn more Make better automation decisions, faster Data-backed roadmap Replace instinct with clear readiness scores and ROI projections that justify investment. De-risked automation Identify complexity, edge cases, and integration requirements before a line of code is written. Faster execution Go from conversation analysis to live prototype in minutes—all within Cresta. Start your automation journey with confidence Gain the insights to design AI agents that deliver results from day one. Schedule a discovery session Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Press Releases | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Press Releases Cresta and Atento Sign Strategic Partnership to Deliver Hybrid Human-AI Customer Experience Solutions May 7, 2026 Cresta Names Sequoia’s Doug Leone as Board Chair, Carl Eschenbach Rejoins Board as Growth Accelerates Cresta surpasses $100 million in annual recurring revenue. Apr 30, 2026 Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Center Workers Knowledge Agent eliminates guesswork, improves employee satisfaction, and increases first call resolution. Mar 17, 2026 Forbes Names Cresta One of America’s Best Startup Employers of 2026 This marks the third straight year Cresta has been named to the list, climbing the rankings year over year. Mar 3, 2026 Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. Dec 9, 2025 Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents New capabilities uncover which conversations to automate and how to design AI Agents to get the job done Dec 2, 2025 Cresta Breaks Down Language Barriers With Real-Time Translation and Multilingual AI Cresta enables seamless customer service across languages and countries with built-in internationalization support Nov 19, 2025 Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents New capabilities announced at Cresta Wave give businesses greater reach, control, and confidence as they transform the customer experience with AI Nov 13, 2025 Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence Cresta’s integrated testing suite uses AI to test AI, ensuring AI Agents are accurate, reliable, secure, and production-ready Sep 30, 2025 Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges Aug 12, 2025 Show more Cresta Resources View all resources Video Your Customers and Teams Have Already Told You What Needs to be Fixed – Stop Asking and Take Action At Reuters Customer Service & Experience West, Alaska Airlines and Cresta discuss how leading organizations are operationalizing AI across the contact center. All Content types All Topics Videos Learn more No items found. Webinar Fireside Chat: How CX Leaders Turn AI Hype into Reality Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps. All Content types All Topics Webinars Learn more Agent Assist All Topics AI Agent All Topics Conversation Intelligence All Topics Platform All Topics Media Coverage Exclusive: a16z and Sequoia-backed AI startup Cresta hits $100M ARR Cresta, a customer service AI company, hit over $100 million in annual recurring revenue, the startup tells Axios exclusively. All Content types All Topics Media Coverage Learn more No items found. Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Guides Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Cresta Guides Guides Practical step-by-step guides from the Cresta team All Guides Agent Performance AI Agents and CX Competitive Comparisons Conversational Analytics Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. AI Agents and CX All Guides A Guide to AI for Insurance Contact Center Agents Learn more Agent Performance All Guides How to Maximize Contact Center ROI in 2026 Learn more Agent Performance All Guides 6 Best AI Voice Agents for Customer Service Compare the six best AI voice agents for enterprise contact centers in 2026, including Cresta, Cognigy, Sierra, Decagon, Kore.ai, and Google CCAI. Learn more Agent Performance All Guides Customer Experience Automation: A Complete Guide How contact centers use AI automation to reduce costs, improve satisfaction, and scale operations. Covers automation types, implementation, and real results. Learn more AI Agents and CX All Guides 6 Best Insurance Contact Center Software Tools The 6 best insurance contact center software platforms evaluated against compliance requirements, integration depth, and AI capabilities. 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Learn more Conversational Analytics All Guides How to Improve Contact Center Efficiency in 2026 Learn proven strategies to reduce cost per contact, improve first call resolution, and boost agent performance without sacrificing customer satisfaction. Learn more Agent Performance All Guides 12 Examples of Call Center Coaching Feedback That Improve Performance Learn how to give specific, actionable coaching feedback in call centers with 12 real examples, plus AI-informed techniques. Learn more Conversational Analytics All Guides 6 Ways to Use AI for Customer Retention Discover AI customer retention strategies that identify at-risk customers before they cancel. Includes implementation guidance and ROI measurement. Learn more AI Agents and CX All Guides What Are AI Agents? AI agents reason through customer problems and act autonomously. Learn how they differ from chatbots, what makes them work, and how to evaluate platforms. Learn more Competitive Comparisons All Guides 4 Best Observe.AI Alternatives for Contact Centers Outgrowing Observe.AI? Compare four alternatives on real-time agent guidance, AI agent automation, QM coverage, pricing, and deployment fit. Learn more Competitive Comparisons All Guides Best Automated Quality Management Tools for Contact Centers Compare six automated QM platforms for contact centers. Evaluate Cresta, NICE, Genesys, Verint, Observe.AI, and CallMiner by capabilities, use case fit, and analyst recognition. Learn more AI Agents and CX All Guides Predicting Customer Satisfaction: A Guide to Predictive CSAT Learn how to build, calibrate, and operationalize predictive CSAT with the right data sources, validation methods, and intervention workflows. Learn more Conversational Analytics All Guides Reduce Average Hold Time in Contact Centers | Cresta Learn why agents put customers on hold and how real-time AI guidance from Cresta cuts hold time at the source by surfacing answers during live conversations. Learn more AI Agents and CX All Guides Will AI Replace Contact Center Agents? AI won't replace contact center agents the way headlines suggest. Learn what's really changing, the tasks AI handles, and how to help agents thrive. Learn more Competitive Comparisons All Guides 5 Top Cognigy Alternatives for Contact Centers Compare top Cognigy alternatives including Cresta, Sierra, and Kore.ai across architecture, conversation intelligence, and AI agent quality management. Learn more Competitive Comparisons All Guides Decagon vs Cresta: AI Agent Platforms for Contact Centers Compare Decagon and Cresta across automation, coaching, quality management, and enterprise governance to find the right AI agent platform. Learn more AI Agents and CX All Guides How AI-Powered Contact Centers Identify Caller Intent AI intent detection identifies what customers need within seconds, routing calls correctly and improving first-call resolution. Learn how it works. Learn more Agent Performance All Guides Call Quality Monitoring Guide for Contact Centers Learn how to build a quality monitoring program that drives real improvement. Covers scorecards, AI vs manual monitoring, calibration, and coaching. Learn more Agent Performance All Guides How to Automate Quality Monitoring in Contact Centers Learn how automated quality monitoring analyzes 100% of conversations, e Infographics – Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Back to Resource Library Cresta Infographics On-demand webinar Understanding the Agent Lifecycle How AI-driven real-time coaching stops the revolving door of agent attrition, increases productivity, and improves CX Learn more Arrow Right Learn more Arrow Right All Topics All Topics AI Agent Agent Assist Conversation Intelligence Platform Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Infographic How three leading companies rely on customized strategies to drive dependable sales performance & outcomes Cresta analyzed over 6M conversations to determine how often contact center agents are following real-time prompts from Cresta to perform certain behaviors. We then calculated the KPI impact of following these behaviors at the right time. Read on to learn about how this impacted three leading businesses. All Content types All Topics Infographics Learn more Agent Assist All Topics Infographic How Collections Teams Can Navigate Compliance without Sacrificing Performance Riding years of economic tumult, collections teams are grappling with market trends that amplify the existing challenge of performing their work. All Content types All Topics Infographics Learn more No items found. Infographic Understanding the Agent Lifecycle How AI-driven real-time coaching stops the revolving door of agent attrition, increases productivity, and improves CX All Content types All Topics Infographics Learn more Agent Assist All Topics Infographic Cresta for post-call Cresta provides 100% visibility into every customer interaction, and leverages generative AI and machine learning to tackle the complexities of large-scale operations. All Content types All Topics Infographics Learn more No items found. 1 No posts match your search Try changing your search terms. Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings How a Fortune 500 bank improved collections yield with Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo 11% Promise-to-pay per right party contact 26% Promise amount relative to balance Industry: Finance Business Unit: Inbound and outbound collections , Use Case: Collections , Channel: Voice Key Objectives: Streamline collections playbook , Gain visibility into reps’ performance & metrics , Products: Agent Assist Cresta Coach Cresta Insights How a Fortune 500 bank improved collections yield with Cresta Challenges One of the largest consumer banks in the America had built out processes to guide their collectors through the negotiation and collections process with customers, but found that often times, collectors were not adhering to the playbook when engaging clients. Compounding this issue was the fact that team managers had little visibility into how often their team was adhering to the playbook and only had bandwidth to listen to one call per collector per week to identify coaching opportunities. “Before, we only knew if the collectors were hitting their targets…but did not understand why or why not. With only one call per collector per week, we had no way of knowing how we could coach the collectors to improve their outcomes,” shared the AVP of Collections. The lack of visibility into calls also raised compliance concerns for the company. Solutions After choosing to move forward with Cresta for its real-time intelligence and actionable data, the bank worked with Cresta’s implementation team to deploy Cresta’s capabilities to a selection of both inbound and outbound reps. Cresta’s Agent Assist guides collectors through the ideal negotiation flow and measures adherence to the playbook so that collector performance can be measured and improved in real-time. Features like Checklists and Hints provide collectors with the reminders and prompts they need to ensure compliance, to collect the full amount due, and to overcome client objections. Guided Workflows and a seamless integration with the company’s Knowledge Base ensures that collectors are supported through any unknowns that may arise. With Cresta Coach, supervisors are equipped with real-time insight into playbook and call flow adherence which allows them to coach collectors on the right behavior at the right time. “Most helpful is for leaders and understanding how effective we are at coaching our collectors,” shared the AVP of Collections. “Now with Cresta, we’re able to see if the collectors are executing the behaviors we know drive success, which is allowing us to coach more effectively and drive improved results. I find this to be extremely valuable to our business’ success.” Results Since deploying Cresta, the bank gained visibility into the lack of playbook adherence taking place across collections. They discovered that key components of negotiation were only taking place on 5% of calls. Cresta’s real-time guidance helped Team Leads and collectors 4x their playbook adherence in just three weeks, leading to larger and more timely payments. Collectors have felt motivated by the helpful and insightful visuals in Cresta that give them the tools they need to follow specific behaviors and deliver value on their calls. “It’s giving them the feedback they need to be successful in their role,” said the AVP of Collections. Since team managers no longer have to pull collectors off of the phones to listen to calls together or provide feedback, they not only save time but also maximize higher-value activities for the business. “Our managers are ecstatic about the ‘game-changing’ level of detail they get from Cresta,” said the AVP of Collections. 00:00 / 00:00 Your browser does not support the video tag. Watch video Results No items found. More Case Studies Cox Communications How Cox and Cresta partner to grow revenue and improve digital experience Full case study Vivint How Vivint and Cresta optimize the sales process and drive cost savings Full case study Holiday Inn Vacations How Holiday Inn and Cresta partnered to boost revenue and improve agent experience Full case study Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Agent Operations Center- Human and AI Supervision | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Real-time supervision and guidance for your hybrid workforce Cresta’s Agent Operations Center gives enterprises real-time control and confidence over every conversation, uniting oversight and intervention for human and AI agents in one command center to ensure accuracy, compliance, and customer trust at scale. Get a demo 00:00 / 00:00 Your browser does not support the video tag. Watch video One command center for every conversation Bring observability and oversight for human and AI agents into a single workspace. See live conversations across your hybrid workforce with the right context to prioritize what needs attention, provide timely guidance, and approve exceptions. Detect and act before issues escalate Pinpoint moments that matter by detecting emotional cues, compliance risks, and low-confidence signals that could derail customer conversations. Alert supervisors when intervention can add value or when an AI Agent needs support on complex or high-stakes interactions. Acting early preserves trust, improves containment, and keeps conversations on track. Supervise and guide AI agents in real-time Monitor live conversations and step in when it matters, guiding AI agents with instructions that shape their next response or direct messages that are relayed to the customer verbatim. When higher-risk moments arise, take over instantly to ensure the best outcome for the customer. Upskill teams for human-AI collaboration Redefine how humans and AI Agents work together in a hybrid model by introducing AI Supervisors. Empowers teams to guide AI Agents, strengthen governance, and accelerate adoption, building a workforce where humans and AI collaborate to deliver consistent, high-quality customer experiences. Why do customer experience teams trust Cresta AI Agent? Unparalleled AI expertise Collaborate with dedicated AI Agent forward-deployed product managers and engineers to design, deploy, and scale AI Agents tailored to your business goals. Proven market leadership Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows. Flexible, multi-model architecture Stay ahead of the innovation curve with Cresta's agentic architecture, designed to rapidly incorporate best-of-breed models at every layer of the AI Agent stack. Drive performance with confidence Scale supervision and intervention across agents with Cresta’s Agent Operations Center. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Partner Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Build customer trust. Win faster. Partner with Cresta. Become a partner Why partner with Cresta? Proven results that earn trust Deliver enterprise-grade outcomes with AI models trained on your customers’ data—driving unmatched accuracy, real-time speed, and measurable impact. Innovation that keeps you ahead Stay competitive with contact center AI that evolves with your business and adapts to every shift in customer expectations. Growth that scales with you Expand your reach with enablement, co-selling support, and tools that help you drive customer success and grow recurring revenue. Become a partner Our partner ecosystem Technology CCaaS Technology CCaaS Technology BPO Technology Technology CCaaS Service Technology CCaaS Technology Consultant Service Technology CCaaS Technology Chat Technology Chat BPO Technology REP Technology CCaaS BPO BPO Technology CCaaS Consultant Consultant Consultant Technology Solution Distributor Technology Partnership benefits Win more, win bigger Close more deals and increase average deal size with a differentiated AI solution that drives strategic value for customers. Partner-first incentives Cresta’s partner program is built for mutual success—with field alignment, co-selling motions, and incentives designed to help you win. Expand your playbook Collaborate with Cresta across enterprise accounts, embed AI into your offerings, and co-create solutions that scale with customer needs. Become a partner Join Cresta’s partner ecosystem and unlock new opportunities that drive real results for your customers. I would like to receive updates and marketing materials from Cresta. I confirm that I have read and agree to the Privacy Policy . By submitting this form, I confirm that I have read and agree to the Privacy Policy . First name * First name * Last Name * Business Email * What type of partnership are you looking for?* Select partnership type By clicking “Submit” you agree to our TOS and Privacy Policy. Submit Thank you! We'll be in touch with you shortly. Oops! Something went wrong while submitting the form. Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Customer Stories | Cresta AI for Customer Experience Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Customer Stories Aqua Finance 61% Higher Collections, 50% Less After-Call Work Watch video United Airlines Helping Customer Experience Take Flight Watch video Windstar Cruises Scaling a High-Touch Guest Experience with AI Watch video Achieve Driving Retention, Consistency, and 3x ROI Watch video 00:00 / 00:00 Watch video Alaska Airlines Service at a New Altitude Full case study Xanterra How Xanterra is transforming guest experiences with Cresta AI Agent Full case study Propel Holdings How Propel Holdings is scaling smarter to enhance customer experiences Full case study Fortune 500 insurance and financial services company How Cresta partnered with a Fortune 500 insurance company to drive 7% increase in revenue Full case study Leading cloud SaaS provider How Cresta and a leading cloud SaaS provider showed you can move offshore while boosting revenue Full case study Leading vacations provider How the leading vacations provider and Cresta partner to promote agent success from home Full case study 00:00 / 00:00 Watch video Top Telecom Company How America’s top telecommunications company used Cresta to close the sales gap between BPO partners Full case study Major bank How a major bank improved collections yield with Cresta Full case study Holiday Inn Vacations How Holiday Inn and Cresta partnered to boost revenue and improve agent experience Full case study Vivint How Vivint and Cresta optimize the sales process and drive cost savings Full case study Cox Communications How Cox and Cresta partner to grow revenue and improve digital experience Full case study Oportun How Oportun transformed QM and reduced workload by 50% with Cresta Full case study Brinks Home How Brinks Home saves time, cuts costs, and drives results with Cresta Full case study Snap Finance How Snap Finance reduced AHT by 40% and increased QM automation to 100% Full case study Aptive How Aptive Drove Over $2 Million in Customer Retention with Cresta’s Real-Time AI Full case study See what success could look like for you Inspired by results like these? Let’s explore how Cresta can drive similar impact for your organization. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Real-Time Translation for Multilingual Customer Support | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Break down language barriers for a truly global customer experience Cresta Real-Time Translation enables agents and customers to communicate effortlessly across languages. Embedded directly into Agent Assist, it automatically detects and translates speech in real time, helping enterprises reduce friction and deliver seamless multilingual experiences. Get a demo 00:00 / 00:00 Your browser does not support the video tag. Watch video Empower agents to speak naturally across languages Real-time translation makes connecting with customers effortless, no matter the language. Powered by advanced speech-to-text and translation technology, it instantly captures and recreates dialogue in each participant’s language, preserving the natural flow of conversation and ensuring nothing gets lost in translation. Say goodbye to expensive translators Relying on human translators adds cost, delay, and friction to every multilingual interaction. Cresta removes the need for intermediaries, allowing agents to connect with customers directly in their native language without compromising quality. One team, global reach Cresta removes language as a barrier to hiring and staffing, allowing every agent to support customers in their native language. Without the need to build or manage separate language-based teams, you can simplify operations, reduce costs, and maintain consistent service quality across regions. Accelerate global expansion Cresta enables enterprises to enter new markets faster by removing language as a barrier to launch. With real-time multilingual support, teams can serve customers from day one, adapt quickly to demand, and capture growth opportunities ahead of the competition. Why do enterprise contact centers trust Cresta Real-Time Translation? Precision performance High-quality, real-time translation powered by industry-specific language models ensures natural, fluent, and context-aware conversations. Unified intelligence Seamlessly embedded in Cresta Agent Assist, keeping agents in flow without switching tools or disrupting conversations. Responsible AI Enterprise-grade compliance and privacy safeguards designed to protect sensitive data and meet global standards. Request a demo Get a personalized demo of Cresta Real-Time Translation Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta for Travel and Hospitality | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Transform Automate Analyze Augment Transform the guest experience across every conversation Automate more interactions without compromising guest satisfaction, assist agents in real time to personalize bookings and offers, and uncover insights that grow loyalty and lifetime value…all with a unified AI platform built for enterprise scale. Deploy automation that elevates guest experiences Cresta AI Agent delivers responsive, personalized support from booking to check-out. It handles itinerary changes, loyalty inquiries, and travel club interactions with natural, always-available automation. Engage guests with human-like support across channels Automate booking changes, loyalty redemptions, and upgrade requests with precision Protect guest data with secure, enterprise-grade controls Explore AI Agent Unlock five star performance from every agent Cresta Agent Assist supports travel and hospitality teams during high-touch interactions like rebooking, loyalty program support, and service recovery. It surfaces timely answers and personalized offers, helping agents deliver consistent, high-quality support across the guest journey. Provide real-time guidance for booking updates, loyalty status, and compensation policies Recommend upgrades and exclusive offers tailored to guest preferences Reduce handle time and increase accuracy with live notes and AI summaries Explore Agent Assist Decode conversations to unlock guest loyalty Cresta Conversation Intelligence reveals what drives or disrupts the guest experience. It analyzes the voice of the customer across every conversation, uncovers the behaviors that impact loyalty and revenue, and links those insights to outcomes you can act on. Identify drivers of satisfaction, loyalty, and repeat bookings Score every conversation for resolution, quality, and policy adherence Coach teams on behaviors that improve personalization and increase guest satisfaction Explore Conversation Intelligence One AI partner. Proven results across every contact center use case How Holiday Inn and Cresta partnered to boost revenue and improve agent experience 50% Lower agent attrition 30% Increase in bookings conversion See the results Transform the guest experience See the unified platform for human and AI agents in action with a personalized demo. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Enhanced Automotive Customer Experience with AI | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Transform Automate Analyze Augment Transform the customer experience across every conversation Automate more customer interactions without compromising service quality, assist teams in real time to improve upsell execution and driver satisfaction, and uncover insights that strengthen sales and service performance. All with a unified AI platform, built for enterprise scale. Automate customer conversations at every turn Cresta AI Agent supports vehicle buyers and owners with fast, personalized assistance—from financing and warranties to scheduling and roadside help. It reduces friction, improves brand loyalty, and ensures every interaction reflects the quality your customers expect. Engage customers 24/7 with helpful, brand-aligned conversations Automate frequent requests like warranty checks, financing support, and appointment scheduling Protect customer data with secure, enterprise-grade guardrails Explore AI Agent Shift agent performance into high gear Cresta Agent Assist helps automotive teams respond faster and more accurately across lead, service, and post-sale interactions. It provides real-time guidance and automation that shortens ramp time and elevates the customer experience. Surface instant answers for quotes, repairs, financing, and service plans Reinforce behaviors that improve conversion and cross-sell Reduce AHT with AI note-taking and summaries Explore Agent Assist Discover insights to improve every stop in the driver journey Cresta Conversation Intelligence analyzes conversations across financing, roadside, and warranty interactions. It uncovers patterns that impact satisfaction and sales performance—then drives coaching and quality programs that help teams scale what works. Identify behaviors that influence satisfaction, conversion, and follow-through Evaluate every conversation for quality, consistency, and compliance Coach teams on actions that improve service delivery and sales performance Explore Conversation Intelligence What our customers are saying “There has been about a 10% improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.” Jim Lyski Chief Innovation & Strategy Officer, CarMax Transform your buyer experience See the unified platform for human and AI agents in action with a personalized demo. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta Behavioral Guidance Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Turn real-time agent guidance into better business outcomes Equip every agent with the expertise to perform like your best. Cresta Behavioral Guidance delivers targeted hints, checklists, and workflows at precisely the right moments throughout each conversation, reinforcing the key behaviors that impact CSAT, sales, and compliance. Get a demo Successfully navigate the moments that matter most Deliver targeted, context-aware guidance in real time as conversations unfold. Outcome-driven hints, behavioral checklists, and guided workflows help agents follow best practices, maintain compliance, make personalized recommendations, and confidently overcome objections. Trigger guidance at precisely the right moment Ensure every recommendation is relevant, timely, and tailored to your unique business needs. Easily trigger real-time guidance using custom intent models fine-tuned to recognize nuanced scenarios and behaviors, with no technical skills required. Deploy powerful AI workflows with clicks, not code Determine when and how real-time guidance is delivered with a no-code AI orchestration engine. Combine conversational triggers, integrated data, and sophisticated business logic into custom workflows with the precision and flexibility required to drive better outcomes at scale. Resolve issues faster with real-time supervisor coaching Reduce hold times and minimize disruptive transfers by enabling agents to discreetly request supervisor assistance through Live Assist. Supervisors receive real-time alerts and can follow the live transcription, providing behind-the-scenes guidance via chat. Why do enterprise contact centers trust Cresta Agent Assist? Precision performance Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency. Unified intelligence Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows. Responsible AI Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination. Turn every conversation into a competitive advantage See Cresta Behavioral Guidance in action Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings 00:00 / 00:00 Your browser does not support the video tag. Make complex support feel simple Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo 30pt increase in NPS 50% reduction in QM Costs Industry: Home security Business Unit: Care , Sales , Use Case: Customer Care , Channel: Voice & Chat Key Objectives: AHT , Auto QA , Products: Agent Assist AI Agent Conversation Intelligence Make complex support feel simple About Brinks Home™ is one of the largest home security and alarm monitoring companies in North America. Headquartered in the Dallas-Fort Worth area, Brinks Home provides best-in-class protection to over 1 million people through smart home security solutions backed by expertly trained professionals and an award-winning Alarm Response Center. The company has one of North America’s largest networks of independent authorized dealers and agents—providing products and support to customers in the U.S. and Puerto Rico—as well as professionally installed products and 24/7 monitoring. Challenges With in-house agents as well as Business Process Outsourcing (BPO) solutions across multiple locations on various platforms, Brinks Home struggled with a lack of visibility across the organization. The complexity of dealing with various technologies also hindered their ability to undergo a full digital transformation without a substantial overhaul of their existing tech stack. “We were very reactive. We were very old school, very traditional in the sense of a customer call center,” explained Veronica Moturi, Senior Vice President of Customer Experience at Brinks Home. They sought to streamline and transform call center operations and substantially improve the agent experience and QM processes. “A lot of our interactions weren’t consistent – customers would get a different answer from different agents. It was very complicated for us to manage, and it was also very complicated for the agent,” said Philip Kolterman, CIO. Solution Kolterman and his team ultimately decided to implement Cresta across the organization; “I saw the power of what Cresta could bring to an organization. I could see that Cresta would be a very strong tool to help us implement a digital transformation for the customer and the agent experience,” he explained. Supported by Cresta’s team, Brinks Home was able to seamlessly integrate Cresta within their various contact center solutions, including their legacy on-premise technology (read more about Cresta’s hardphone integration here ). Cresta acts as the transformative “intelligence layer,” bringing unprecedented visibility and standardization to coaching and QM across hundreds of agents and multiple contact center locations. Due to their ability to transform their operations without the costly overhaul, they’ve seen an annual cost savings of hundreds of thousands of dollars. With increased visibility into customer calls and the ability to coach in real time, Brinks Home is able to train agents far more effectively, ensuring that they have the knowledge they need at the moment they need it. They also have new insight into customer behavior, allowing managers to customize their approach to coaching and create a far more consistent experience for agents and customers alike. “When calls spike, you’re always trying to figure out what happened. Prior to Cresta, we had to talk to supervisors, talk to managers. Now with the Cresta dashboards, we’re able to see what’s really driving abnormal activity,” Moturi told us. 00:00 / 00:00 Your browser does not support the video tag. Watch video Results Cresta Quality Management With AI-driven coaching plans and the ability to implement auto QM, managers save hours per week , giving them critical time back to focus on more strategic initiatives. The team has also been able to cut QM costs by 50% . “One of the values that I had underestimated is the automation for coaching and QM. Those have been powerful and certainly important to the long run success of our agents and our teams.” Philip Kolterman, CIO Cresta Insights Armed with the knowledge about why customers are calling and which behaviors have the biggest impact with customers, Brinks Home has been able to radically improve first-call resolution (FCR). They went from transferring 30% of their calls to a best in class 8% - a 73% improvement . “It’s super difficult just having line of sight in what your agents are doing day in and day out. Cresta has opened that up. It’s night and day from where we were before.” Veronica Moturi, SVP Customer Experience Cresta Agent Assist With Cresta Agent Assist, Brinks Home has improved visibility and coaching, ensuring that all customers have a consistent and positive experience. After rolling out Cresta to their agents, Brinks Home has seen a significant impact in many areas including: 73% reduction in transfer rate 30pt Increase in NPS 8% reduction in AHT In just 6 weeks after implementation “Cresta is all about creating a consistent customer experience….we’re seeing good things across all our core metrics, average handle time going down, transfer rates going down, NPS going up, and ultimately overall call volumes going down.” Philip Kolterman, CIO More Case Studies Cox Communications How Cox and Cresta partner to grow revenue and improve digital experience Full case study Vivint How Vivint and Cresta optimize the sales process and drive cost savings Full case study Holiday Inn Vacations How Holiday Inn and Cresta partnered to boost revenue and improve agent experience Full case study Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian P Trust | Security and Data Privacy | Cresta Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Cresta security and data privacy Our security and privacy practices meet the highest standards demanded by the Fortune 500. With certified infrastructure, robust policies, and responsible AI governance, your data is safe with us. Trusted by leading enterprises Securing billions of conversations Built for compliance, resilience, and transparency Access the Trust Center Security & Trust Built on a secure foundation Follow a Secure Development Lifecycle (SDLC), including static analysis, dependency scanning, code reviews, and mandatory secure coding training for every engineer. Proactive risk management Run third-party penetration tests and continuously assess our products against industry standards. We use CVSS scoring to help track and prioritize remediation. Secure access and monitoring Maintain strict access controls, continuous monitoring, and a responsible vulnerability disclosure program. Reports are triaged within 24 hours— [email protected] (PGP). Certified for the standards that matter Setting the standard for responsible AI Cresta is among the first ISO/IEC 42001 certified companies, the global standard for AI governance. Our ethical AI practices are proven and ongoing. Access the Trust Center Fairness by design Our models are trained on diverse data, tailored to each customer, and rigorously monitored to reduce bias—ensuring AI that works for everyone, not just the average case. Privacy & ethics first We enforce strict data boundaries. No sensitive signals are used in training, and all PII is automatically redacted — backed by PCI-DSS and ISO 27701 compliance. Transparent AI Explainability is engineered in. We use techniques like Chain ‑ of ‑ Thought and Model-based Critique to make AI outputs interpretable and accountable. Built-in quality & risk controls Every model undergoes post-processing, double-checks, and live performance tracking — ensuring accuracy, safety, and adaptability at scale. Enterprise-ready from day one Built for regulated industries with seamless onboarding Privacy by design Built for regulated industries with seamless onboarding Shared security commitment Partnership with your legal, security, and compliance teams Enterprise AI, built for trust See how Cresta’s secure, enterprise-grade platform empowers human and AI agents to drive results—with trust, transparency, and compliance at the core. Get a demo Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Terms of Service Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Terms of Service Last updated November 13, 2025 ON THIS PAGE ON THIS PAGE H2 Lorem Ipsum is simply dummy text 1. 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Prohibited Activities Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. Trick, defraud, or mislead us and/or other users, especially in any attempt to learn sensitive account information such as user passwords. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce lim Discover winning behaviors and coach more effectively across sales Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo 20% Increase in revenue 40% Increase in span of control Industry: Telecommunications Business Unit: Residential sales , Residential retention , Use Case: Sales , Retention , Channel: Chat Key Objectives: Revenue per chat , Average order value , Conversion , Products: Cresta Insights Cresta Coach Agent Assist Discover winning behaviors and coach more effectively across sales About Cox Residential services powers everyday life for it’s customers by providing an array of digital home solutions, serving more than 6.5 million customers throughout the US. Cox’s live residential sales and retention chat teams strive to provide excellent service to customers looking to discover new offerings or move residences, as well as brand-new customers who are just getting started with their services. Challenges With agents remote, Cox needed a way to help their agents perform better and meet their growing KPIs and revenue targets, but with minimal supervision — and immediate results. This meant revamping the digital experience for both customers and agents. And they teamed up with Cresta to do just that. Solution Cresta partnered with Cox leaders and crafted a model redesign to help agents align with an updated customer digital experience by integrating Cresta into their contact center chat strategy. First, they standardized sales and retention process that would be reinforced by AI-powered Real-Time Intelligence through Cresta’s Agent Assist platform. With Agent Assist, agents are guided through processes by hints, call flows, suggested responses, smart compose, and much more – all in real time. At the same time, managers began using Cresta Coach, powered by Real-Time Intelligence, to track and analyze 100% of agent-customer conversations. Managers can review team performance, adherence to key behaviors and specific moments in a conversation to create coaching plans that drive sales conversions and retention KPIs. Cox Communications leaders also wanted to understand what was driving certain trends, such as increased demand for chat support. To accomplish this, they turned to Cresta Insights, a Real-Time intelligence platform that allows leaders to measure and iterate faster and make the contact center the center point of strategic advantage. 00:00 / 00:00 Your browser does not support the video tag. Watch video Results Cresta Agent Assist In the past year, improved conversation flows have led to a 20-30% increase in revenue per chat for Residential Sales and a 10-20% rise for Retention. It was also found that highly engaged agents who followed Cresta’s Real-Time Dynamic Coaching achieved 10-15% higher revenue per chat for Residential Sales and 4-6% increase in net revenue for Retention. “I love hints, they allow me to do my job now that I can’t sit next to agents every day“ Rich Joos, Retention Manager Cresta Coach Sales managers were able to reduce new hire ramp time by 2 weeks and increase their agent manager ratio from 10 agents per manager to 14 since managers were coaching more effectively. Plus, all new hires reached 100%-200%+ revenue attainment goals which had never been done before Cresta came in. “I like Cresta because it allows me to knock out coaching way more efficiently” Scott Appleby, Sales Coach Cresta Coach Cox leaders used Cresta Insights to explore conversational data using simple queries such as “Why are customers calling in?” Cox discovered that customers were calling in for promotions rather than the company’s initial hypothesis of competitive 5g offerings, allowing them to prioritize and shift workstreams accordingly. “I can dig into competitor issues by market, which allows me to go to product and marketing to get in front of issues proactively” Joel Winant, Director, Contact Center Operations Cresta’s Real-Time Intelligence platform improves over time as it learns more about Cox’s business. A unified suite of agent,manager, and executive-facing tools have helped Cox continue togrow revenue year-over-year. Alt text of the image Alt text of the image Alt text of the image More Case Studies Vivint How Vivint and Cresta optimize the sales process and drive cost savings Full case study Holiday Inn Vacations How Holiday Inn and Cresta partnered to boost revenue and improve agent experience Full case study Major bank How a major bank improved collections yield with Cresta Full case study Products Platform Overview AI Agent Agent Assist Conversation Intelligence Сompany About Cresta Careers Partners Help Center Trust & Security Resources Resource Library Customer Stories Blog Guides 100 South Murphy Ave Ste 300 Sunnyvale, California 94086 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 © 2026 Cresta Terms of Service Privacy Policy Applicant Privacy Notice Privacy Settings Cresta | AI Agents for Customer Experience Fireside chat: Hear how CX leaders turn AI hype into reality Meet Knowledge Agent: An AI coworker for real-time answers Watch on-demand Products Platform Platform Overview Integrate, build, and scale with trust in the enterprise AI platform built for CX. Opera Integrations Responsible AI Products AI Agent Cut costs, not quality, with human-centric AI agents you can trust. Discover Build Test & Deploy Optimize Omnichannel Agent Operations Center AI Receptionist Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Agent AI Summaries Behavioral Guidance Typing Efficiency Real-Time Translation Conversation Intelligence Discover and act on the true drivers of exceptional customer experience. Insights Coach Quality Management AI Analyst™ Automation Discovery Solutions Use cases Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into lifelong promoters Collections Accelerate collections while minimizing compliance risk Industries Airlines Automotive Finance Healthcare Insurance Retail Telecommunications Travel & Hospitality Featured Watch Cresta's AI Agent for Banking dispute fraudulent charges, replace a lost card, and ship it to a new address Learn more Customers Our customers Customer Stories Learn how Cresta is delivering lasting value for our customers. Propel Holdings Vivint Oportun Cox Communications Brinks Home Holiday Inn Snap Finance A Top Telecom View all case studies Featured Watch William Niles, CEO of Brinks Home put Cresta AI Agent to the test Learn more Resources Learn with cresta Resource Library Webinars Videos Ebooks Infographics Reports Media Coverage Press Releases Data Sheets Guides additional Information Blog Industry News Help Center Featured Learn why Cresta was named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Learn more Company our company About Cresta Careers Press Releases Partners Support Help Center Trust & Security Featured Cresta named one of America’s Best Startup Employers for the third year in a row Learn more Get a demo Transform Automate Analyze Augment Transform every customer experience with AI agents Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale. 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