◈ Homepage — https://devrev.ai/Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN COMPUTER, BY DEVREV The only AI with  native shared memory Computer remembers everything. The docs and deals of your structured data. Plus the human interactions no CRM captures. How your teams actually think + work = the source of every answer. Other AIs forget, and guess. Computer remembers, and knows. BOOK A DEMO AI YOU CAN TRUST Answers that get better. And better. And… Other AIs fetch summaries from stale snapshots. Computer reasons across live data with Text-to-SQL precision. Fewer tokens wasted. Permission awareness respected. And it never stops learning. Day 1, it’s impressive. Day 90, it’s extraordinary. ACTION, WITH CONTROL AI you can rely on to say “no” Computer takes action, within boundaries you set. Human approval is needed for important actions. Actions can be rolled back. Every step is visible. Guardrails are respected. Which is why, unlike other AIs, Computer (sometimes) says “no”. Work softer PLAY Constant interruptions. Urgency without clarity. Dodgy AI answers. Siloed teams. Work is hard. But it doesn’t have to be.   We built Computer because we believe that clarity beats speed. And that when teams get trusted AI answers, they can focus, collaborate, and act with confidence. It’s time to work softer. Real-world proof. Unreal value.  10+ extra hours per week to 
focus on important work FAME HR Tech 25% increase in customer retention Bolt FinTech $5M in projected ticket deflection savings BILL.com FinTech 6x increase in support efficiency Skedulo Workforce Tech Try Computer (for free)   Or book a demo (also free) See how Computer turns your structured data, customer context, and cross-system relationships into answers and actions. 30-minute demo, no commitment. BOOK A DEMO Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Language English Status All Systems Operational Certified Secure 🍪 Cookie Consent We use cookies to enhance your experience. By continuing to visit this site, you agree to our use of cookies. Manage Accept all ◈ Interior Pages — 44 pages crawledPrivacy Policy Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Privacy policy Effective from March 9, 2026 Please note: While most of our users would likely prefer a shorter privacy notice, current laws and regulations require us to offer a lot of information on our processing operations. We have thereby endeavoured to offer summarised snapshots of the most relevant information under certain sections of this notice. Feel free to read the short section summaries provided at the beginning of most sections or read the full legally binding text below each summary. We truly hope that you find the contents contained herein understandable. Should you require a “clean” version of this notice as well as any additional information or clarifications regarding the processing of your personal data and the use of our products and services, feel free to reach out to us at [email protected]. 1. Introduction This privacy policy serves as a notice to individuals under Article 13 of the General Data Protection Regulation (GDPR) regarding the processing of personal data by DEVREV, inc. as well as its subsidiaries, and outlines how personal and other data is processed in connection with the DevRev service and the corresponding features, as well as our website, other company-wide operations and processes, as further outlined below (hereinafter: privacy notice or notice ). All California residents that visit our website, use our products or otherwise interact with our organisation are kindly asked to observe section 5 of this notice which has been prepared in accordance with the California Consumer Privacy Act. 1.1. Information on the controller of your personal data Summary: Information on us (i.e. the data controller responsible for your personal data and our various subsidiaries) and where we, our EU representative or our dedicated Data Protection Officer can be reached. DEVREV, inc. , 300 Hamilton Avenue, 2nd Floor, Palo Alto, CA 94301, United States of America, company reg. no.: 4656646, the owner and supplier of the DevRev service and its subsidiaries: DevRev, razvoj programske opreme, d.o.o. , Železna cesta 18, 1000 Ljubljana, Slovenia, Europe, company reg. No.: 8879311000, VAT ID no.: SI 51541556 that is acting as its EEA representative as per Article 27 of the GDPR; DevRev UV Cloud, Inc. , 300 Hamilton Avenue, 2nd Floor, Palo Alto, CA 94301, USA bearing EIN: 93-4295372; DevRev Cloud India Private Limited , 608, 12th Main Rd, 8th cross, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038, India bearing (CIN) U72900KA2020FTC141826 with registration number 141826; DevRev GmbH , Herzogweg 40, 71083 Herrenberg, Germany bearing company registration number: HRB 786019; (hereinafter jointly referred to: we , us , our , DevRev , the controller , organisation or company ) Our data protection officer has been appointed and is reachable at [email protected] . 1.2. Use and applicability of this privacy notice Summary: This privacy notice is applicable if you visit our websites, use the DevRev service or otherwise interact with our company in a way where we receive or otherwise process your data as mentioned under sections 2 and 3 of this notice. If you are a resident of California, please see section 5. In the event of substantial changes to this notice, we will notify you accordingly via email or through our website (depending on the importance of the change). More information This privacy notice is addressed to our website visitors, customers, DevRev users and all other individuals who offer their personal data to DevRev in connection with its websites, operations, products and services, as stated in sections 2 and 3 of this notice. This privacy notice undertakes to explain which personal data we process, to what end we process such data, under which legal grounds, how long the data is kept and under what circumstances we may share or disclose said personal data to third parties. This privacy notice has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such information and repealing Directive 95/46 / EC (hereinafter the General Data Protection Regulation or the GDPR ), the United Kingdom General Data Protection Regulation and the California Consumer Privacy Act that came into force on January 1, 2020 (hereinafter the: CCPA or California Consumer Privacy Act ). All California residents that visit our website, use our products or otherwise interact with our organisation are kindly asked to observe section 5 of this notice which has been prepared in accordance with the California Consumer Privacy Act . In the case of any conflict or ambiguity between this privacy notice and the provisions of any special privacy notice or data processing information that we might have offered to you in connection with a particular website, product or service, the provision of the latter shall prevail. For the purposes of this notice, the term “personal data” means any information that relates to, describes or could be used to identify any individual, either directly or indirectly. Unless otherwise stated, other various terms that can be found in this privacy notice and which stem from the GDPR (e.g. processing, controller, processor, etc.) have the same meaning as specified in the GDPR. In this notice, the word “ service ” means the DevRev service (available at https://devrev.ai /) which we develop and provide, unless it is clearly stated that we are referring to another service. In this notice, the word “ user ” shall mean the natural or legal persons which are acting as registered or unregistered users of the DevRev service (i.e. entities which had obtained a licence from DevRev for the use of the service (or a feature or subservice of the service) or which are using the service in a capacity that does not require account registration). In this notice, the words “ user website ” (hereinafter referred to as the user website ) shall mean the website that belongs to a DevRev service user where the DevRev service (or a feature/subservice) had been deployed or integrated. In this notice, the words “ article ”, “ file ” or “ document ” mean the corresponding input data or content, as the case may be, that a user may elect to upload or otherwise use in connection with the service in order to receive automatically generated summaries or other outputs from the service. This privacy notice may be updated from time to time in order to better reflect the changes that we might make in relation to our data processing or data protection operations or for other operational and legal reasons. If this notice is significantly changed, we will publish the news on our website or send the notification as a message within the service or via email to the relevant data subjects that the change might affect. The importance of the change shall dictate the type of notification method used (i.e. sending emails when we would like to implement additional processing purposes which require your explicit consent). This notice may contain links to websites of third party processors/service providers or individual controllers that may be involved in our processing activities (see point 4.4 of this notice). If you follow a link to any third-party website, please note that the contents of the website may have changed since the link has been added. Please also consider that all third parties have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal data that is unlawful or goes beyond the scope of our engagement. This notice does not offer insights on how to use our products or services. More information about the functionalities and use of our products and services can be gained by DevRev vs Zendesk: A Comparison of Features and Benefits Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Compare — DevRev vs Zendesk Zendesk deflects . DevRev resolves. Zendesk agents see fragments. Computer sees everything — shared context, trusted answers, end-to-end resolution. BOOK A DEMO SEE COMPARISONS Compare — DevRev vs Zendesk >80% AI resolution rate 5x Faster troubleshooting 60% Reduce cost to serve $0 Migration cost Teams that switched from Zendesk to DevRev Why teams switch from Zendesk to DevRev Where Zendesk breaks down Why teams switch from Zendesk to DevRev 01 Incomplete context Zendesk tickets live in a silo. No product data, no engineering context, no customer history. Your agents are guessing. DevRev unifies it all — with native Jira and Salesforce sync built in. 5x faster troubleshooting 02 AI won't fix what's broken Zendesk's AI automates a broken process. It still can't see your product data, your engineering queue, or your customer history. Computer sees all of it — and resolves issues end-to-end. >80% AI resolution rate How much does Zendesk cost vs DevRev? What 50 agents actually costs Zendesk charges $50/user/month for AI — bolted onto the same broken foundation. DevRev includes AI because it's native to the architecture. Zendesk Suite Pro 50 agents × $XX/mo $XX AI add-on (50 × $50/mo) $2,500 Third-party connectors (Zapier, etc.) $XX WFM + QA add-ons $XX Total monthly $XX DevRev Pro 50 users × $59.99/mo $3,000 AI (Computer) included $0 Jira sync, Salesforce sync included $0 Migration support included $0 Total monthly $3,000 DevRev costs up to 40% less than Zendesk — with AI included. FEEL THE LOVE Support that gets smarter every day. See how Computer turns your support, product, and engineering data into faster resolutions. 30-minute demo, no commitment. Zero-cost migration · Audit → migrate → go live in 14 days Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO BOOK A DEMO SEE COMPARISONS The pricing is simpler than competitors. From a cost perspective, DevRev's native functionality is worth it — no add-on costs for things other tools charge extra for. DevRev customer — switched from Zendesk Compare For Developers Book a demo Public Public API Reference Search CMD + K About For Developers Authentication Pagination Versioning Rate Limits Errors API Reference Welcome Accounts Articles Artifacts Atoms Auth connections Auth tokens Chats Code changes Commands Conversations Customization Dev orgs Dev users Directory Groups Jobs Keyrings Links Meetings Observability Other Parts Rev orgs Rev users Schedules Service accounts Slas Snap kit execution Snap widgets Surveys Sys users Tags Timeline entries Vistas Web crawler job Webhooks Works Changelog Guides Webhooks Restricted messages on a timeline Object Customization Custom Objects SDKs Overview PLuG Web SDK DevRev SDK for Android DevRev SDK for iOS DevRev SDK for React Native and Expo DevRev SDK for Cordova DevRev SDK for Flutter Push notifications for mobile Snap-in Development Concepts Tutorials References Development best practices Locally testing snap-ins Handling errors and retrying Debugging Quotas and limits Upgrade snap-ins Code Samples Marketplace listings AirSync Overview Getting started Development Guide Examples of snap-ins Deploy to organization Publish to the marketplace MCP integration Common issues Supported DevRev object types Data model For Developers For Developers Copy Markdown 👉 Get started If you are new to DevRev, you can learn about our core concepts before getting started. Once you have a DevRev account, you can access the APIs with a personal access token (PAT) that you create in the DevRev app. A brief tutorial shows you how to access the APIs. 🧬 Methods Specifications covering the supported APIs are based on OpenAPI Specification 3.0. You can download the specs to use an OpenAPI 3.0-compliant tool to perform a variety of actions, including rendering them in UI and generating SDKs. Two versions of the DevRev API are available: public and beta (early access). Use the drop-down menu in the upper-left corner of this site to switch between versions. To take action based on events from the DevRev platform, webhooks are also supported. Public Beta 🧩 Snap-ins Numerous snap-ins are available on the DevRev Marketplace . The snap-in framework is available for you to create your own snap-ins for automation of DevRev workflows or integration with other system. 💻 SDKs Web Plug Web SDK Mobile DevRev SDK for Android DevRev SDK for iOS DevRev SDK for React Native and Expo DevRev SDK for Cordova DevRev SDK for Flutter 💬 Feedback We welcome reports of inaccuracies or requests for additions to the documentation. To give feedback, please ask Computer to file a ticket. Provide as many details as you can, including the URL of the page. Last updated on Authentication Next Page On this page 👉 Get started 🧬 Methods 🧩 Snap-ins 💻 SDKs Web Mobile 💬 Feedback Computer+ Support App: AI-Powered Customer Support | DevRev Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Computer+ Computer+ Support Support App App Computer+ Computer+ Finally, an AI-native support platform that makes customer support everything it needs to be: delightful, fast, and proactive. Computer Computer can can answer answer that. that. The Computer+ Support App takes repetitive, time-killing work away from your support team. Its powerful agents think and reason through customer problems. Zero-touch resolutions Zero-touch resolutions Provide instant, accurate, problem-solving, smile-raising answers to customer questions – whether they come via email, Slack, or wherever. That issue? Already handled On-brand, on-message – everywhere Solve Solve complex complex issues issues – – faster. faster. Computer automates triage, routing, updating, and record-keeping. It gives guidance on next steps and context from similar past issues, and learns from every resolution. Seamless escalation When an issue needs expert attention, Computer escalates it to the right person or team – considering critical context (like SLAs, customer sentiment, business impact). Triage: automated. Time: saved. Computer automatically maps tickets to the right product parts, classifies them as bugs or feature requests, and adds data from external systems such as Salesforce and Jira. So your support team can focus on more important tasks Next steps that move you forward Computer finds similar tickets, checks for ongoing incidents, and suggests next steps to fix an issue. Get full context of an issue with instant summaries: because its embedded in your full business context. Catch Catch problems problems earlier. earlier. Computer catches at-risk tickets before they escalate, spots gaps in your knowledge base, and scores interactions for quality – which means more time for your team to focus on making customers happy. ★☆☆☆☆ reviews – dodged ★☆☆☆☆ reviews – dodged With real-time sentiment analysis, Computer spots customer frustration, detects escalation risks, including threats of bad reviews, and alerts the right people. Quality reviews on tap Self-learning knowledge base Insights, in an instant CONNECTORS Connect Connect your your favourite favourite apps apps CONNECTORS Immediate and seamless integration with critical enterprise systems and collaboration tools. WHY IT MATTERS Computer Computer transforms transforms companies, companies, teams, teams, and and customer customer experiences experiences WHY IT MATTERS 50% reduction in support costs. 4x faster issue resolutions. 85% of tickets can be resolved automatically. FEEL THE LOVE COMPUTER+ APPS Powerful Powerful apps for apps for every every team team COMPUTER+ APPS Extend Computer with purpose-built solutions that add new tools and interfaces to help your teams accomplish more. Computer+ Build App Build, test and release with clarity and focus. Computer connects people, handles issues, manages roadmaps, and automates time-killing tasks. Computer+ Observe App Track user behavior, feedback, and sentiment. So you fully understand your user’s experience – and make it even better. Start Start for for free free today today You read all the way down here, so don’t try telling us you’re not interested. Sign up for the waitlist. Then never look back. GET COMPUTER Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO Most user questions today are handled by Computer, saving time for everyone. Dhruv Agrawal COO & Co-founder, Shipsy GET COMPUTER Compare Join the DevRev Partner Program Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Join the DevRev Partner Program Let’s work smarter, together. Sign up to be a DevRev Partner, and you'll be able to give your customers access to AI that really works. We’ll handle the innovation. You handle the growth. GET STARTED What’s your path, partner? Solutions partner (“the deal maker”) Resell or refer Computer to your customers, and get paid for every engagement, and every closed deal. Simple as that. Technology partner (“the master builder”) Build with us. From integrations to cloud alliances, platform extensions to whatever else they need – let’s create solutions your customers can’t get anywhere else. Implementation partner (“the rollout hero”) Help customers set up, roll out, scale, and get real value from Computer. You’ll be their hero. We’ll be your reliable sidekick. Why partner with us? 0 1 . Compete – and impress Computer unifies business data, automates tasks, and delivers faster customer solutions better than anyone else out there. 0 2 . Go-to-market – with speed and support We don’t just hand you the keys to Computer and disappear. You get high-quality marketing, co-selling tools, and GTM support, from dedicated partner managers. 0 3 . New revenue – unlocked Your customers are desperate to leverage AI and agents that actually work. You can be their trusted partner, working together with us to deliver truly innovative – and proven – solutions. PARTNER QUOTES Our partners SHOW MORE Partner resources Your partner portal Register and track your deals. Request marketing funds. Grab sales / marketing assets. Get support from our team. GO TO PORTAL Partner funding program Unlock complimentary access to credits and discounts to experience DevRev AI Agents internally, as you deepen the partnership. Reach out to your Partner Manager for more details GET IN TOUCH DevRev Marketplace Browse and select agents, connectors, and other ready-to-go solutions that will help your customers grow and automate faster than ever. EXPLORE MARKETPLACE Let's connect Apply to be a DevRev Partner, and you'll be able to give your customers access to AI that really works. APPLY NOW FAQ ​​Who can join the DevRev Partner Program? How do I apply? What happens after I’m approved? Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO GET STARTED Partnering with DevRev gives us the power to build AI-native systems that don’t just advise — they act, transform workflows and accelerate impact. Kurt Pinoy RevEdge 1 / 6 By aligning AI, people, knowledge and processes, we make workflows smoother and more human; with DevRev, that flow continues across teams, systems. Casper van den Broek Studio Winegum 2 / 6 Our partnership with DevRev empowers us to bring the next wave of innovation to customers, combining enterprise expertise with DevRev’s Agentic AI. Amit Mehta Almoayyed Computers Middle East 3 / 6 Partnering with DevRev has been a collaborative experience. Their platform and team bring a unified approach to Agentic AI that drives real value. Mark Beatty SLTN 4 / 6 DevRev’s innovative approach empowers linking customer experience with product innovation. We accelerate time to market, enhancing user experiences. Maneesh Jhawar Qualitykiosk 5 / 6 Partnering with DevRev allows us to bring a unified approach to product, customer success, and revenue—helping businesses transform how they build. Ben Dagani Head of Business Development 6 / 6 GO TO PORTAL GET IN TOUCH EXPLORE MARKETPLACE APPLY NOW Compare Data Processing Agreement Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Processing and Protecting Personal Data at DevRev At DevRev, we’re committed to maintaining the highest standards of data protection and transparency. Our Data Processing Agreement (DPA) outlines the ways we handle and safeguard the personal data you entrust to us while using the DevRev Service. This agreement forms part of our service terms, ensuring that your information is managed in accordance with applicable data privacy laws and best practices. Want to obtain the text of the DevRev Data Processing Agreement (DPA)? Please click here to download the Data Processing Agreement. For any queries please reach out to us at [email protected] . A copy of the Data Processing Agreement shall also be made available to you during initial sign-up. If you are already a user you can find the Data Processing Agreement in the user dashboard. Why do you need to sign a Data Processing Agreement with us? By providing the DevRev service to businesses who have set up a user account with us and use our service and its features in connection with their own websites, web-stores and other digital products, DevRev is acting as the “processor” of certain personal data that might get collected and stored in connection with the service, while each individual DevRev user acts as the “controller” of such data, as defined by the GDPR in Article 28. In simplified terms, our systems collect, store and otherwise process some of the data that might belong to your employees, end customers or other individuals that interact with our services, when you have integrated or otherwise deployed them for your own use. We process this data on “contractual grounds” (namely the Terms of Service and Data Processing Agreement you accept when signing up for our service) in order to offer you and your end-users our services. What’s in the DevRev Data Processing Agreement? The DPA has been drafted in line with Article 28 of the GDPR and includes: Roles and Responsibilities: Details on DevRev’s role as a data processor and your role as a data controller. Data Protection Measures: An overview of the technical and organizational measures we implement to keep your data secure, such as encryption, access controls, and regular security audits. Data Subject Rights: Information on how we support you in responding to requests from individuals to exercise their rights under data protection laws. Data Transfer: Terms regarding international data transfers, ensuring compliance with GDPR and other regulatory frameworks. Subprocessors: A list of any third parties we partner we engage in order to process data on your behalf, as well as explanations on how such parties safeguard your data. Standard Contractual clauses and other country specific clauses: Our DPA also includes the EU Commission's Standard Contractual clauses and other country specific clauses for transferring and processing data outside of the EEA, UK and USA. How does DevRev handle International Data transfers? At DevRev, we understand the importance of securely managing international data transfers in compliance with global data privacy laws. To support this commitment, we use industry-standard frameworks and legal instruments to facilitate the lawful and secure transfer of personal data across borders. EU Standard Contractual Clauses (SCCs) For data transfers involving EU-based users, DevRev relies on the EU Standard Contractual Clauses (SCCs). These clauses, approved by the European Commission, provide contractual safeguards to ensure that personal data transferred outside the European Economic Area (EEA) is adequately protected, even when transferred to countries that may not offer an equivalent level of data protection. UK-Specific Clauses Following Brexit, we also apply tailored safeguards for personal data transferred from the United Kingdom. We leverage the UK’s International Data Transfer Addendum to the EU SCCs, which ensures compliance with UK-specific data transfer requirements and aligns with the standards established by the UK’s Information Commissioner’s Office (ICO). United States Data Transfer Mechanisms For personal data transfers to the United States, DevRev employs recognized contractual frameworks and implements additional measures, as necessary, to safeguard your information in accordance with evolving U.S. data protection guidelines. We work to align with relevant standards and best practices to address regulatory considerations around cross-border data transfers. What about Personal Data use by AI systems? The DevRev Data Processing Agreement also includes clauses and protective measures for when our systems (or the systems of our subprocessors) might include machine learning or other AI processing. Is concluding the DevRev Data Processing Agreement enough? The data of your company as well as other information on the processing of personal data in connection with your use of the DevRev services must always be available to end-users at the time they entrust their personal data to you (e.g. when your end-users interact with the DevRev live chat feature you have deployed on your website). According to the GDPR, the disclosure of this information as well as the responsibility for the lawfulness of processing thus performed is the responsibility of each individual user acting as a “data controller”. You should thereby consult your legal counsel and draft your own privacy policy in a way that meets the requirements of Article 13 of the GDPR as well as any other specific local legal requirements. What about data security? We have implemented industry standard organisational and other security like SOC-II certification to keep your data safe. You can find out more about the security measures we employ by following this link . Reach out to us with any additional questions. Should you have any additional questions about privacy and data processing at DevRev, our data protection office will be happy to help you and can be reached at [email protected] Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO Compare Computer Pricing Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO OUR PLANS Choose your plan. Power up your team. OUR PLANS From fast-growing startups to 100k-strong enterprises, Computer helps every team scale with clarity, and confidence. And with our fair, consumption-based model, you buy only the credits you need. OPEN BETA Mini Search. Act. Automate. Price Free SIGN UP Get started with: Conversational interface on every surface: desktop app, mobile app, browser. Accurate search across all your org’s data Basic task automation to eliminate time-killing admin One-click connectors integrate your data in seconds (see table below) Bronze-level support + free training on DevRevU Coming soon Team messaging – for DMs and group chats “Multiplayer” mode for focused teamwork, with Computer in the room Pro Scale with clarity and speed Price Contact us LET’S TALK Everything in Mini, plus: Connectors Marketplace with 100s of data integrations and snap-ins Accurate, contextual answers with conversational analytics (Text2SQL) Agent Studio to build and deploy agents, no coding needed Silver-level support Discounted credits via subscription models Powerful add-ons to boost your teams, including: Support App Observe App Coming soon Teams – personalized work groups within your org Max Enterprise-grade teamwork Price Contact us LET’S TALK Everything in Mini + Pro, plus: Embedded team – from our Applied AI department Conversational analytics fine-tuned for your unique needs Enterprise-grade security including SCIM for automated user provisioning Near real-time AirSync to keep your data up to date Gold-level support Optional add-ons, including: Max Support App Max Observe App A fairer credit system The Computer credit system makes using Computer a fair and transparent experience, where every dollar you spend is translated directly into credits, with zero wastage. + READ MORE Add connectors, build your Memory Use connectors to unify all your organization’s data and tools in Computer Memory – our patented, AI-ready knowledge graph. Mini One-click connectors Slack, Notion, Jira Cloud, Google Drive/Calendar, Microsoft Teams/OneDrive/SharePoint Pro 100+ marketplace connectors Including configuration options. Explore Marketplace Max Custom connectors Fine-tuned in collaboration with our Applied AI team. Add powerful apps, made for every team (Exclusive to Pro and Max plans) Support App Build App Observe App Computer+ Support App Your command center for customer support: automatically resolve common tickets, route complex ones to the right subject matter experts, and keep every customer conversation on track LEARN MORE Computer+ Build App Build, test and release with clarity and focus. Computer connects people, handles issues, manages roadmaps, and automates time-killing tasks. LEARN MORE Computer+ Observe App Track user behavior, feedback, and sentiment. So you fully understand your user’s experience – and make it even better. LEARN MORE Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO SIGN UP LET’S TALK LET’S TALK Computer+ Support App Your command center for customer support: automatically resolve common tickets, route complex ones to the right subject matter experts, and keep every customer conversation on track LEARN MORE Computer+ Build App Build, test and release with clarity and focus. Computer connects people, handles issues, manages roadmaps, and automates time-killing tasks. LEARN MORE Computer+ Observe App Track user behavior, feedback, and sentiment. So you fully understand your user’s experience – and make it even better. LEARN MORE Compare gr·ai·ce: Unlock potential and drive innovation with AI Computer Resources Our Customers Login Book a demo Computer Resources Our Customers Login Book a demo gr.ai.ce Shaping AI’s Future, Powered by Women At DevRev, we're bringing AI and engineering closer — with gr·ai·ce, our initiative inspired by Grace Hopper's legacy of making computing accessible. Why gr·ai·ce? Because tomorrow's AI needs: More builders, fewer watchers Fresh perspectives at the core Engineering + AI unified We aren't building another training program. We're creating an ecosystem where women engineers become AI-native craftspeople. It's about bringing deep technical skills and leadership together. The best part? Every engineering problem is becoming an AI problem. gr·ai·ce ensures women are at the heart of this transformation. Engineering rigor meets AI curiosity. That's our kodawari with gr·ai·ce. The Grace behind gr.ai.ce At gr.ai.ce, we’re fueled by the bold spirit of Grace Hopper—tech pioneer, barrier breaker, and all-around legend. From crafting the first compiler to helping create COBOL, she proved that innovation knows no limits, and neither do we. Just as she turned the tech world upside down, we’re here to spark change, champion inclusivity, and make sure diverse voices are at the forefront of shaping the future. Grace didn’t just think outside the box—she reprogrammed it. Now, it’s our turn. Learn more about Grace’s incredible legacy here our vision Redefining AI through women’s leadership We envision a world where women are central to the evolution of AI—driving innovation, creating inclusive workplaces, and shaping technology to reflect the collective human experience. gr.ai.ce is a thriving, inclusive community where women don’t just adapt to AI’s advancements—they lead them. By empowering women, we aim to make AI a force for equity and progress. Our Mission Empowering women to thrive in tech gr.ai.ce is on a mission to equip women from all walks of life with the knowledge, mentorship, and confidence to excel in AI and tech careers. By addressing gender gaps, dismantling biases, and fostering lifelong learning, gr.ai.ce helps women become change makers in their industries—innovating and excelling with the tools they need to succeed. Our goals What gr.ai.ce strives to achieve Empower women to lead in AI We offer practical education, mentorship, and career connections to help women not only enter the field but thrive as leaders in AI. Champion diversity in tech By encouraging more women to shape AI, gr.ai.ce creates technology that’s inclusive and representative of everyone’s experiences. Foster a supportive learning community gr.ai.ce is built on the belief that growth is easier with the right support. Our peer networks, workshops, and mentorship connect like-minded women passionate about learning and career growth. Drive innovation and equity This is about more than careers—it’s about reshaping the tech industry for everyone. By empowering women, gr.ai.ce sparks a wave of innovation, equity, and transformative social change. leading gr.ai.ce Leaders powering gr.ai.ce’s vision Dheeraj Pandey Co-founder & CEO, DevRev Mollie Holland CVP Customer Experience, DevRev Thenu Kittappa GTM Leader, DevRev Akshaya Seshadri Marketing at DevRev Harshita Raman Member of Marketing Staff Saniha Rai Program Manager “ Sometimes, the best learning happens when you're brave enough to step into the unknown ” Karuna Tata Member of Technical Staff “ Take the leap. Demand more of yourself. Stretch yourself, and you never know what you might find ” Mollie Holland CVP Customer Experience, DevRev “ gr.ai.ce amplifies diverse voices and gives inspiring women a platform to lead the conversation on AI's potential. It’s about advocacy, allyship, and making sure everyone has the tools to shape our technological future. This initiative transforms bystanders into active participants in the story of innovation. ” Ana Petrova Member of Technical Staff “ gr.ai.ce is more than just a program—it’s a thriving community committed to empowering women in tech. By tackling biases, increasing representation, and fostering innovation, it equips women to step into leadership roles and shape the future of technology. It’s about creating a fair, supportive, and equitable tech environment for everyone. ” Amisha Kothari Member of Technical Staff the gr.ai.ce network Meet our network here at gr.ai.ce Shilpa Kolhatkar Global Head of AI Nations, NVIDIA Anja Manuel Co-Founder and Partner, Rice, Hadley, Gates & Manuel LLC Supriya Bhuwalka Founder, Coding & More | Advocate for Ethical AI Literacy & Empowerment of Women in AI Manisha Raisinghani Co-Founder, SiftHub | Former CTO, LogiNext Arati Deo AI/ML Industry Solutions Consultant | Former Director at Google | Former Managing Director at Accenture Nidhi Gupta CEO & Co-founder of SheTO | Former CTO/CPO | Diversity & Inclusion Advocate Foundess Empowering Builders Beyond Gender Boundaries | Led by Emmy Thamakaison & Irawadee Thawornbut Latest in gr.ai.ce See what our offices around the world are upto Join us in empowering a diverse community of women shaping the future of AI. Together, we’re fostering an inclusive space where innovation thrives and barriers are broken. Your partnership amplifies voices, inspires change, and builds a future where AI works for everyone. [email protected] From gr.ai.ce 2 min read Why gr.ai.ce 02.18.2025 3 min read Diversity in AI development: Why we care, and why you should 10.31.2025 4 min read The queen of code: Grace Hopper’s impact on the world of computing 04.04.2024 Get started for free No credit card required Get Started Book a demo Schedule now Start a live chat Chat now Limited Offer Start-ups go free Powering the next generation of digital products Apply now Careers Join the mission Create the future of software development together Apply now Join the product-led revolution Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Join the product-led revolution We believe that ongoing learning and development are critical to growth and success. We offer a unique set of DevRev learning modules and also partner with leading regional universities and online learning platforms. JOB OPENINGS About us People are at the core of DevRev. We are eager to invest in your potential to create the future of software development together. If you have a deep passion for building and a relentless pursuit for perfection, you are one of us. READ MORE Global presence We are a global company with offices in North America, Europe, and Asia. Our people have the flexibility of working from one of our global locations, including from the comfort of their homes from time to time. Talent has no boundaries. LOCATIONS 650+ Employees 120 Cities 8 Countries Openings Filter Location Austin Bangalore Buenos Aires Chennai India Remote Israel Japan Remote Ljubljana Mumbai Palo Alto Philippines Philippines Remote Singapore Remote USA Remote Department Account Executive Engineering Engineering - Applied AI Engineering Engineering - Infrastructure Growth Sales Sales Development Sales Engineering 40 POSITIONS DEPARTMENT LOCATION Account Executive Sales • Palo Alto, California, United States Account Executive Sales Palo Alto, California, United States Account Executive - Enterprise Account Executive • USA Remote Account Executive - Enterprise Account Executive USA Remote Account Executive – Field Sales Sales • Bangalore, India Account Executive – Field Sales Sales Bangalore, India Account Executive – Field Sales Sales • Mumbai, India Account Executive – Field Sales Sales Mumbai, India Account Executive : Field Sales - Delhi NCR Sales • India Remote Account Executive : Field Sales - Delhi NCR Sales India Remote Account Executive - Startups Growth • Buenos Aires, Argentina Account Executive - Startups Growth Buenos Aires, Argentina AI Automation Engineer Engineering - Infrastructure • Philippines AI Automation Engineer Engineering - Infrastructure Philippines AI Senior Automation Engineer Engineering - Infrastructure • Philippines Remote AI Senior Automation Engineer Engineering - Infrastructure Philippines Remote Customer Solutions Architect (AI Platform) Engineering - Applied AI Engineering • Buenos Aires, Argentina Customer Solutions Architect (AI Platform) Engineering - Applied AI Engineering Buenos Aires, Argentina Engineering Leader - Applied AI Engineering - Applied AI Engineering • Bangalore, India Engineering Leader - Applied AI Engineering - Applied AI Engineering Bangalore, India SHOW MORE Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO JOB OPENINGS READ MORE LOCATIONS Compare Computer for customer support resolution Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO COMPUTER FOR Customer support resolution COMPUTER FOR You could choose a chatbot that keeps telling your (annoyed) customers: “Sorry, I don’t understand.” Or, you could choose a proven, AI-native customer service agent that’s helped one billion-dollar company boost automatic resolution rates from 17% to 70%. Ready to make the smartest (and easiest) decision of 2026? UNREAL SUCCESS. REAL-WORLD PROOF. BILL didn’t just “add AI”. They chose Computer. *Some of our customers are now hitting 85% of tickets fully resolved without a human. 70% of tickets fully resolved without a human* 100% deployment across all market segments in just 15 weeks 15+ enterprise AI providers evaluated before BILL chose Computer More and more companies are choosing Computer… Choose the agent your customers would choose It often feels like you have to flip a coin to decide between keeping customers happy, or staying on budget. With Computer’s battle-tested customer support agent, you get both. Embedded in your full business context, your agent automatically resolves issues, executes complex workflows, updates records, and more. Lower costs. Raise smiles. Lower costs. Raise smiles. Customers have higher-than-ever expectations. But you don’t have bigger-than-ever budgets. Computer’s powerful customer support agent knows all there is to know about your business. So those hard to please customers get faster, more accurate answers in seconds. FIND OUT MORE Don’t just serve. Impress. Multiple agents. Lots of love. Choose the agent your brand would choose With Computer Agent Studio , you can make your agent on-brand everywhere – in minutes, not months. And when a human touch is needed, it hands off to your talented team, full context intact. Why does this matter? Because “customer-obsessed” brands have 51% better customer retention (from Forrester’s “2024 US Customer Experience Index”). Your voice, your choice Computer’s customer support agent walks the walk, and talks the talk. From tone of voice to visual design, you can customize your agent however you want. Your customer support agent is no awkward sidekick – it’s a brand-building hero. Here, there, everywhere Email. Slack. WhatsApp. Instagram... Your customers want support on their terms, in their time. With Computer, you deploy the same CX agent, with the same deep knowledge of your company. It runs 24/7, and it’s e v e r y w h e r e. Know your limits “Let me look into that for you” isn’t always the right answer. Computer’s customer service agent doesn’t just know when an issue needs expert human attention – it automatically escalates to the right person, and gives them full context. TRUST US THEM : COMPUTER WORKS Choose the agent your competitors are choosing Don’t spend months with engineers – or $$$$ with consultants. Computer’s CX agent is so easy to set up your summer intern could do it. But don’t let that ease fool you: you get enterprise-grade security, permission-awareness, and data security baked in. LET'S TALK Is “now” fast enough for you? Is “now” fast enough for you? Some AI vendors will tell you it takes months to “get things right”. With Computer, you can build, customize, deploy, and manage your CX agent in minutes. Will it be perfect the first time? Maybe not. But with Computer (unlike those other vendors), you get total control to test, tweak, and improve until it is. Real-time observability. Instant fix-ability. Gold-standard security CONNECT YOUR TOOLS & DATA Connectors for customer service resolution CONNECT YOUR TOOLS & DATA No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them . Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK USE CASES How teams use Computer USE CASES Computer was designed with your teams in mind. We've built the connectors and optimized the day-to-day work, so you can start seeing value from day one. Service desk automation Support teams Sales teams Operations teams USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE The choice is yours But to be honest, it’s not really a choice. Book your free demo, and we’ll show you why Computer’s CX agent is all you need for automated customer service. TALK TO US Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO FIND OUT MORE We tried, literally everything: Intercom, Freshdesk, Zendesk, every software out there… Now, with Computer, every time I speak to our customers, they tell me how awesome our customer support team is. Kshitij Gupta Co-Founder/CEO @ 100ms 1 / 5 When we onboarded our team to Computer, they realized it offered a completely new way of working. They don’t need to use all these different tools to monitor and respond to customer tickets. Abhiram Kramadhati Former Director - Technical Support, Uniphore 2 / 5 Computer has revolutionized our operations by allowing us to deflect routine tickets, eliminate duplicate efforts, and offer our customers easy, instant access to information and action. Chelsey Fewer Principal Support Engineer, Bolt 3 / 5 With Computer, we've significantly reduced our ticket resolution time by 30% , enhancing our overall support efficiency. Mark MacDonald VP of Global Customer Care, Phenom 4 / 5 The product is objectively better than anything I've seen before… After implementing the AI, we’re already seeing a reduction in overall ticket handling times. Vishnu Ravikumar VP Strategy & Planning, Pebl 5 / 5 LET'S TALK LET'S TALK LET'S TALK USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer Computer by DevRev: AI Infrastructure for Connected Enterprise Data | DevRev Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO More More than than your your average average word word calculator calculator Computer isn't just another layer in your tech stack - it's software infrastructure that’s evolved for the AI era. See See what what makes makes Computer Computer tick tick Connect Connect all all your your data data and and keep keep it it in in sync. sync. Our patented technologies, Computer AirSync and Computer Memory, eliminate the headache of connecting to multiple data sources and free AI models from the burden of deciphering different data formats. Vast connector ecosystem Vast connector ecosystem From popular enterprise tools to your most niche internal apps, Computer AirSync connects them all, and keeps them in sync. Enterprise data isn't like the public web - it's private, protected, and often trapped in legacy systems. We securely access your organization's most critical business data. Down with data wrangling Continuous updates Go Go beyond beyond traditional traditional data data integration. integration. Computer Memory – our permission-aware knowledge graph – doesn’t just aggregate data. It creates a living network that maps complex relationships while meeting enterprise flexibility and performance demands. Precisely model your business By combining multiple database technologies, Computer gives you the best of both worlds: flexibility to customize while maintaining powerful analytics and querying capabilities. Living network Turn generic AI suggestions into precise answers you can actually use. Computer Memory delivers complete context through a dynamic network that prioritizes relationships. Every data point automatically maintains connections with related records, creating the context needed for AI to work. Performance, efficiency, and scalability Solve problems faster and make better decisions with a platform that’s built for efficient traversal at scale. Maintain consistent performance across regions while ensuring data security with multi-region architecture, distributed caching, and sub-200ms query response times even when working with petabytes of data. Deploy bleeding-edge Deploy bleeding-edge AI. AI. AI that truly works at enterprise scale needs more than just powerful models. That’s why Computer Memory underpins every foundational service: intelligent agents, efficient search, and comprehensive analytics. Integrated AI agents Computer Agent Studio delivers agents with faster response times and superior reasoning because they have access to Memory. While traditional data structures were designed for structured, predictable queries, Computer’s agents were built for the natural language conversations that define modern AI interactions. Intelligent search at scale Through advanced and proprietary vectorization techniques, Computer imbues data with meaning. Working alongside keyword-based search, it can efficiently search across billions of records to deliver more relevant results and higher quality generated answers. Powerful analytics Computer uses multiple database technologies to do it all: give AI models easy access to formerly siloed data and enable SQL query capabilities that power robust reporting and analytics - without performance trade-offs. LATEST Read Read our our white white paper paper — — The The conversational conversational computer: computer: toward toward human human agency agency READ THE WHITE PAPER LATEST Read Read our our white white paper paper — — The The conversational conversational computer: computer: toward toward human human agency agency READ THE WHITE PAPER USE CASES How teams use Computer Computer was designed with your teams in mind. We've built the connectors and optimized the day-to-day work, so you can start seeing value from day one. Service desk automation Customer support resolution Support teams Sales teams Operations teams USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE Start Start for for free free today today You read all the way down here, so don’t try telling us you’re not interested. You can try Computer for free right now. You’ll never look back. GET COMPUTER Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO READ THE WHITE PAPER READ THE WHITE PAPER USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE GET COMPUTER Compare Unlocking Team Potential with AI | DevRev Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Mission statement Unlocking team potential through human-AI collaboration. DevRev’s mission When we look at the way teams work today, we see a paradox. We’ve got more tools and more connectivity than ever before. But somehow, work feels more fragmented than ever. More repetitive, more frustrating. Less human, less rewarding. Less fun. Teams are bogged down in data, chasing status updates, and constantly jumping from one app to another, then another, then… another. We all miss those things that make work joyful: sparks of creativity, camaraderie with each other, the shared belief and passion and trust that turn colleagues into teams. Our mission is to unlock team potential through human-AI collaboration. Since 2021, we’ve been building a world where AI thinks, acts, and works like a teammate. We’re here to help you, your people, and your customers by ushering in an era when everyone talks to AI naturally, empowering it to work alongside us: searching, answering, reasoning, co-creating, and acting. We call this Team Intelligence. It is why DevRev exists. We believe in a more human way to work – and we’re building it, together. WHO WE ARE Founders WHO WE ARE DevRev was founded in 2020 by Dheeraj Pandey and Manoj Agarwal. Dheeraj previously founded and led Nutanix, the company behind the largest tech IPO of 2016, where Manoj served as Senior Vice President of Engineering. Drawing on their experience building category-defining products, the founders set out to reimagine how teams work together in the era of SaaS and AI. Dheeraj Pandey Co-founder & CEO, DevRev Manoj Agarwal Co-founder & President, DevRev Dheeraj Pandey Co-founder & CEO, DevRev Manoj Agarwal Co-founder & President, DevRev WHO WE ARE Leadership WHO WE ARE DevRev’s leadership team draws on experience from some of the world’s most innovative companies including Airbnb, Apple, and Palantir. Ahmed Bashir Chief Technology Officer, DevRev Áthila Armstrong CVP Design & Creative, DevRev Chandra Nath CVP Finance, Strategy, and Investor Relations Michael Machado CVP Product and Brand, DevRev Mollie Holland CVP Customer Experience, DevRev Ahmed Bashir Chief Technology Officer, DevRev Áthila Armstrong CVP Design & Creative, DevRev Chandra Nath CVP Finance, Strategy, and Investor Relations Michael Machado CVP Product and Brand, DevRev Mollie Holland CVP Customer Experience, DevRev 650+ employees 8 global offices $1.2B+ valuation Board of directors Investors Advisors WHO WE ARE Locations WHO WE ARE Headquartered in Palo Alto, DevRev operates globally across eight offices. Buenos Aires Bengaluru Chennai Ljubljana Austin Delhi NCR Mumbai London Palo Alto Japan Singapore LEARN MORE News Blog Computer Feb 09, 2026 Sales teams now have an AI teammate that actually does the work Blog Computer Feb 09, 2026 Support teams had given up on AI. Then came Computer. Blog Computer Apr 09, 2026 Computer, your AI teammate, is here READ MORE Join us Let’s build the future of work, together. VIEW OPENINGS Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO LEARN MORE VIEW OPENINGS Compare Computer for service desk automation Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO COMPUTER FOR Service desk automation COMPUTER FOR Your IT team is overworked, but your employees are raising IT tickets faster than ever. You could try to find more talented IT staff (good luck). Or, you could choose Computer’s helpdesk agent and fully automate up to 60% of IT tickets. There’s only one real choice. And you’re in the right place. AUTOMATION IN ACTION This $1B org * chose Computer. And never looked back. *We can’t reveal the name of our (very) happy customer just yet. But we will do soon. 60% of tickets fully resolved without a human 2,000+ new hires onboarded in one year –without hiring extra IT staff 10 weeks from contract to full deployment across all teams More and more companies are choosing Computer… Choose the AI solution your employees would choose It feels like an impossible balance: keeping all your employees AND your talented IT team happy and productive. With Computer’s battle-tested service desk agent, you can (finally) do both. Your agent can automatically resolve up to 60% of IT issues, execute complex workflows, provide access, and more. Fewer tickets. More smiles. Fewer tickets. More smiles. Your employees want their IT issues solved “ASAP”. But your helpdesk team can't clone themselves. Computer knows everything about your org’s systems, policies, and workflows. So your agent can give clear, accurate, immediate answers. GET IN TOUCH Don’t just respond. Inspire. One Agent. Multiple skills. Choose the AI solution your IT Team would choose Thanks to Computer Agent Studio , your IT team is in full control. Even if they don’t know how to code, they can confidently build, test, and deploy automations themselves. Costly consultants: no longer needed. Your automations, your rules Use “no-code” templates for common tasks (like password resets and software access). Create custom logic with “low-code” options. Or let your engineers create sophisticated workflows with “high-code” tools. Get results in minutes, not months. Act now (not “maybe later?”) Most AI agents can “look up” information. But they can’t act like Computer. From creating tickets in ServiceNow to updating HRIS records to approving access in Okta, your IT helpdesk agent takes action. So your employees can keep on trucking. Know your limits Computer learns with every interaction: your agent can spot repeat issues, flag gaps in your knowledge base, and suggest improvements. So today’s human-necessary resolutions become tomorrow’s no-human-needed resolutions. Choose the AI solution your competitor would choose With Computer’s service desk automation, you don’t need to wait months to see results. You can build and launch your agent in minutes, then use Agent Studio to monitor performance, spot issues, and refine workflows in real time. All backed by best-in-class, enterprise-grade security. LET'S TALK Deploy fast. Improve faster. Deploy fast. Improve faster. Some AI vendors tell you it takes months to “get things right”. With Computer, you have full control, and full visibility, always. So you can build, test, and deploy automations as often as you like. Will it be perfect the first time? Maybe not. But with Computer (unlike those other vendors), you get total control to test, tweak, and improve until it is. Real-time observability. Instant fix-ability. Gold-standard security TRUST US THEM CONNECT YOUR TOOLS & DATA Connectors for service desk automation CONNECT YOUR TOOLS & DATA No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them . Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK USE CASES How teams use Computer USE CASES Computer was designed with your teams in mind. We've built the connectors and optimized the day-to-day work, so you can start seeing value from day one. Customer support resolution Support teams Sales teams Operations teams USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE The choice is yours But to be honest, it’s not really a choice. Book your free demo, and we’ll show you why Computer’s CX agent is all you need for automated customer service. MAKE THE CALL Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO GET IN TOUCH LET'S TALK This was a huge priority for our CIO. We needed IT support that could scale with our aggressive hiring without ballooning costs. [We can’t name them just yet...!] Chief Technical Officer, $1.1B company LET'S TALK LET'S TALK USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE MAKE THE CALL Compare Cookie Policy Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Cookie policy DevRev , Inc., 1731 Embarcadero Rd, Ste 100, Palo Alto, CA 94303, United States of America, company reg. no.: 4656646 (hereinafter: “ the company ,” “ we ,” “ us ,” or “ our ”) is the owner and provider of https://devrev.ai and its various sub-domains (hereinafter collectively referred to as: the website or site ), in connection with which it processes certain website visitor information and personal data as a controller of personal data. One of the ways we do this is through the use of "cookie" technology, whereby small text files are stored on the visitor's computer. 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The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of dif FAME transforms information access with AI-powered enterprise search Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO HR Tech Feb 20 ‘26 FAME transforms information access with AI-powered enterprise search Industry HR Tech & Workforce Solutions FAME Inc., a 45-year-old school management specialist, unified fragmented data across Zendesk, Jira, and SharePoint with DevRev's enterprise search platform. Teams shifted from searching for information to simply asking what they need to know through conversational AI. The result? Faster decisions, and effortless access to collective knowledge. 10+ hours saved per user every week 40% faster ticket resolution 75% faster resolution in specific cases The company FAME, Inc., founded in 1978 and now part of Aquila Software under Constellation Software Inc., is a leading school management specialist serving post-secondary institutions across the U.S. and Canada. With over 45 years of expertise in Title IV funding and compliance, FAME has become a trusted partner for career and trade schools by providing a comprehensive suite of solutions that include student information systems, admissions CRM, financial aid processing, and compliance consulting. The company supports more than 1,200 school locations and has processed over $3.5 billion in federal student aid funds. Known for simplifying complex regulatory processes, FAME combines powerful software with expert guidance to help institutions efficiently manage student lifecycles, streamline operations, and remain compliant making it a cornerstone for schools seeking both operational efficiency and regulatory confidence. We spoke with Courtney Baldwin., Financial Aid Specialist at FAME Inc. , to understand why they chose DevRev. The challenge FAME Inc. faced significant barriers to leveraging their internal data effectively. As the company grew, employees increasingly struggled to find relevant information scattered across multiple disconnected systems including Zendesk, Jira, and SharePoint. This fragmentation led to wasted time, reduced productivity, and delayed decision-making. The company recognized AI's potential but lacked clarity on implementation and maintenance. Their siloed systems couldn't communicate seamlessly, limiting automation possibilities and workflow efficiency. Additionally, employees weren't highly tech-savvy, raising concerns about introducing complex AI solutions without overwhelming teams. Courtney Baldwin Financial Aid Specialist I use the software daily—it works exactly as it should. It helps me organize and refine information, and I love that it provides source links so that I can give clients clear answers and show where the info comes from. It's made my work more efficient and improved the flow of my day. The solution: Enterprise search platform FAME chose Computer to transform how their teams access and utilise collective memory. The implementation centred around DevRev's patented AirSync technology, which unified previously siloed data sources into a comprehensive memory. DevRev's solution provided FAME with a conversational AI interface, essentially "ChatGPT for the workplace" that could seamlessly query both structured data (customer issues, billing information) and unstructured data (documents, conversations, market insights) through natural language. But here's what changed everything for FAME: their AI doesn't just read and summarise like other platforms. FAME's teams can now create intelligent agents through simple conversations, describing what they need in plain English. These agents execute complex workflows, create tickets, update records, and coordinate across teams automatically syncing back to FAME's existing systems. The impact: From fragmented search to effortless memory access The Transformation Journey The shift from FAME's previous fragmented information landscape to DevRev's unified memory represented a fundamental change in how teams work. What once required navigating multiple platforms, piecing together incomplete information, and spending hours searching for answers became as simple as having a conversation. DevRev's AirSync technology seamlessly ingested FAME's existing data from Zendesk, Jira, SharePoint, and other systems without disrupting daily operations. The implementation created an intelligent memory that not only unified disparate data sources but maintained the critical relationships between them, understanding context, permissions, and data lineage. Cultural Shift in Information Access The most significant transformation wasn't technological but cultural. Teams shifted from a mindset of "where can I find this information?" to "what do I need to know?" The conversational AI interface became the single point of access for collective knowledge, fundamentally changing how employees approach problem-solving and decision-making. Support agents, developers, and product managers now operate with complete contextual awareness. Instead of working with partial information or outdated data, they engage with the company's full knowledge base through natural language queries that understand intent and deliver precise, actionable insights. Breaking Down Organizational Silos Perhaps most importantly, DevRev eliminated the invisible barriers between departments. Information that was once trapped in specific systems or accessible only to certain teams became part of a shared knowledge ecosystem. This democratization of information fostered cross-functional collaboration and ensured consistent, informed responses across all customer touchpoints. AI-driven intelligence for sustainable growth DevRev's cutting-edge data visualization and source citation capabilities have positioned FAME for continued growth. The platform's ability to understand and maintain relationships between different data sources ensures that as FAME scales, their information architecture remains intelligent and accessible. The conversational interface, powered by frontier large-language models customized for workplace deployment, continues to learn and improve, making information access increasingly effortless over time. Data-backed transformation Since the rollout in June 2025, the data shows clear improvements in operational efficiency: +10 hrs saved every user each week ~40% faster ticket resolution when DevRev is used Up to 75% faster resolution in specific cases Consistent adoption across the team through June and July Benefits FAME's adoption of DevRev's Enterprise Search delivers meaningful improvements across operational efficiency, information access, and user satisfaction. Key outcomes include: Enhanced Daily Operations Streamlined information retrieval - employees quickly find relevant information without navigating multiple systems Eliminates context switching between Zendesk, Jira, SharePoint, and other platforms Improved query accuracy with contextually aware answers versus traditional keyword search Operational Improvements Consolidates software tools by replacing multiple read-only licenses with one conversational interface Accelerates onboarding for new employees who can immediately access institutional knowledge through natural language queries Reduces bottlenecks from dependency on subject matter experts for routine information requests Better Decision-Making Foundation Real-time data access ensures decisions are based on current information across integrated systems Complete source transparency with citations enables confident, well-documented decision-making Cross-functional insights allow teams to understand broader context and dependencies before taking action PDF More customer stories Uniphore builds a proactive support culture with DevRev May 07, 2025 Scaling support with AI: How ToughTrucks For K DevRev vs Claude: A Comparison of Features and Benefits Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Compare - DevRev vs Claude Claude chats. Computer works. Both run the same AI model. Computer is 95% more efficient and 5.5× faster - because memory is built into the architecture, not re-discovered every session. BOOK A DEMO SEE COMPARISONS Compare - DevRev vs Claude 95% Fewer tokens, same query 5.5× Faster, same model 1st turn Trusted answers Same AI The difference is architecture Teams run with Computer Same model. Same query. We ran them side by side. The query “For each high-priority engineering issue open right now, which customer accounts have open support tickets in the same product area?” ​ Claude Sonnet 4.6 Computer Sonnet 4.6 Tokens ~3.2M tokens per run 157K tokens per run 95% fewer Speed ~9 min per run ~1.5 min per run 5.5× faster Accuracy 3+ turns to converge 1 turn verifiable First try Schema Re-discovers every time Shared Memory Both tools run the same AI model (Sonnet 4.6). The gap isn’t about a smarter model - it’s about an architecture that remembers instead of re-discovering. Claude stops at the conversation. Computer starts there. Claude stops at the conversation. Computer starts there. Why Computer can answer when Claude cannot One Shared Memory across every team One knowledge base. Every team, every AI interaction, full context. What your company learns stays learned - for everyone, not just the person who asked. Trusted Answers , not chat responses Answers come straight from your systems, not summaries of documents. SQL gets the full picture. Permissions make sure every person gets only theirs. Safe Actions , not just suggestions Logged, reversible, human-in-the-loop. Computer executes - updates tickets, routes escalations, triggers workflows - not just suggests what to do. Multiplayer AI that lifts every team AI that works across people, not just for one person at a time. Context flows through handoffs and conversations - the team gets smarter together. Hardened Skills from day one Production-ready skills from day one, not a blank canvas. Every skill runs inside your security boundary with full audit trails. Your business needs more than an LLM. See how Computer turns your structured data, customer context, and cross-system relationships into answers and actions. 30-minute demo, no commitment. Same-day POC · Usage-based pricing · No minimum commitment Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO BOOK A DEMO SEE COMPARISONS ​ Tokens Claude Sonnet 4.6 ~3.2M tokens per run Computer Sonnet 4.6 157K tokens per run 95% fewer ​ Speed Claude Sonnet 4.6 ~9 min per run Computer Sonnet 4.6 ~1.5 min per run 5.5× faster ​ Accuracy Claude Sonnet 4.6 3+ turns to converge Computer Sonnet 4.6 1 turn verifiable First try ​ Schema Claude Sonnet 4.6 Re-discovers every time Computer Sonnet 4.6 Shared Memory Compare Join the DevRev Startup Program Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO STARTUP PROGRAM Join Join the the DevRev DevRev Startup Startup Program Program STARTUP PROGRAM Built by a startup, for startups. DevRev gives you the simplicity of fewer tools and the focus to move your business forward. START FOR FREE Exclusive Exclusive offer offer 12 months free Get up to $10k in credits at sign-up 50% discount 50% off your first paid commitments Technical and GTM support Access DevRev experts, training, and showcase opportunities Who Who can can join? join? 0 1 . Funded startups Seed or Series A funded startups. 0 2 . New to DevRev Must be a new DevRev customer 0 3 . Early-stage companies Companies founded within the last 5 years START FOR FREE OUR CUSTOMERS Our Our customers customers Startup Startup resources resources Startup perks Fuel up for your startup journey with an assortment of startup discounts, extended trials, and premium features. All available through our VC partner network. DISCOVER PERKS DevRevU for startups Access expert training, curated resources, and proven best practices. START LEARNING Startup Startup Spotlight Spotlight Series Series Discover stories of founders solving real-world problems. WATCH NOW Startup Startup Spotlight Spotlight Series Series Discover stories of founders solving real-world problems. WATCH NOW Our Our VC VC partners partners Join DevRev’s global ecosystem of 100+ VCs and accelerators worldwide. Interested in VC partnerships? Contact Us Join Join the the Program Program Sign up and get 12 months free, plus technical support and training to help you scale faster. START FOR FREE Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO START FOR FREE START FOR FREE We tried everything, but existing tools weren’t built for API-first companies. Computer solved what B2C-focused platforms couldn’t. Kshitij Gupta Co-Founder/CEO @ 100ms 1 / 5 We had multiple siloed tools. Computer unified ticket tracking across development and support – exactly what we needed. Alok Mishra DevRev 2 / 5 Computer gives every team – not just customer-facing staff – a clear view of customer needs and problems. Dhruv Agrawal COO & Co-founder, Shipsy 3 / 5 Computer streamlines collaboration across development, design, and support – making it easy to share issues and optimize customer experience together. Ankit Dhawan Lead Product Manager, Jar 4 / 5 Computer’s unified, end-to-end platform reduces manual work and streamlines operations as we scale – that’s why we chose it. Ramesh Ganapathy Chief of Staff and Head of Operations, Atomicwork 5 / 5 DISCOVER PERKS START LEARNING WATCH NOW WATCH NOW START FOR FREE Compare Compare DevRev | DevRev Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Compare Compare DevRev Compare DevRev vs Zendesk: A Comparison of Features and Benefits Apr 21 ‘26 DevRev vs Glean: A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs ChatGPT: A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs Claude: A Comparison of Features and Benefits May 7 ‘26 DevRev vs Intercom: A Comparison of Features and Benefits Apr 27 ‘26 DevRev vs Salesforce: A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs Copilot : A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs Freshdesk: A Comparison of Features and Benefits Apr 27 ‘26 Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO DevRev vs Zendesk: A Comparison of Features and Benefits Apr 21 ‘26 DevRev vs Glean: A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs ChatGPT: A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs Claude: A Comparison of Features and Benefits May 7 ‘26 DevRev vs Intercom: A Comparison of Features and Benefits Apr 27 ‘26 DevRev vs Salesforce: A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs Copilot : A Comparison of Features and Benefits Apr 23 ‘26 DevRev vs Freshdesk: A Comparison of Features and Benefits Apr 27 ‘26 Compare Book a free demo Products Use Cases Resources Customer Stories SIGN IN Products Use Cases Resources Customer Stories Company Legal BOOK A DEMO Computer (really) works. Let us prove it. Book a free demo today, and we’ll be happy to take you through why Computer is unlike anything else out there. And how it can help your teams work faster, smarter – and with more of a smile. Join the companies shaping the future of work. BOOK A DEMO Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Customer Stories SIGN IN en Most customer questions are handled by Computer, saving time for everyone. Dhruv Agrawal COO & Co-founder, Shipsy BOOK A DEMO Compare DevRev Trust Center | Powered by SafeBase Trust Center Start your security review View & download sensitive information Ask for information Get access ​ ​ Overview Welcome to DevRev's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation. Compliance AWS Partner CCPA GDPR HIPAA ISO/IEC 27001:2022 SOC 2 Type 2 Documents Get access REPORTS AI Penetration Testing Assessment REPORTS SOC 2 Type 2 Bridge Letter REPORTS Vulnerability Assessment Report COMPLIANCE ISO/IEC 27001:2022 COMPLIANCE SOC 2 Type 2 Reports ISO 27001:2022 Bridge Letter SOC 2 Type 2 Bridge Letter AI Penetration Testing Assessment View more Legal Subprocessors Data Processing Agreement Privacy Policy View more If you think you may have discovered a vulnerability, please send us a note. Report issue Built on DevRevU Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Welcome to DevRevU Empowering you to learn DevRev & experience the power of Conversational AI GET STARTED NEW NEW COURSE COURSE LAUNCH LAUNCH Computer by DevRev Learn the fundamentals of Computer and how it works. Get clear lessons on core concepts, key components, and step-by-step setup—all in one place. START NOW NEW NEW COURSE COURSE LAUNCH LAUNCH Computer by DevRev Learn the fundamentals of Computer and how it works. Get clear lessons on core concepts, key components, and step-by-step setup—all in one place. START NOW FEATURED COURSES Learn the product essentials FEATURED COURSES Master the core features through short, practical courses. Email Integration: Setup & Basics GENERATIVE PROFESSIONAL Connect your support email to DevRev and start turning incoming emails into tickets or conversations — no code needed. Mobile SDK: Getting Started GENERATIVE PROFESSIONAL Learn what the DevRev Mobile SDK does, how it tracks sessions, and how to identify users across Android and iOS apps. Conversations & Tickets: The Essentials GENERATIVE PROFESSIONAL Understand the difference between conversations and tickets, manage their lifecycles, and know when to use each for customer support. LOAD MORE Email Integration: Setup & Basics GENERATIVE PROFESSIONAL Email Integration: Setup & Basics Connect your support email to DevRev and start turning incoming emails into tickets or conversations — no code needed. START NOW Mobile SDK: Getting Started GENERATIVE PROFESSIONAL Mobile SDK: Getting Started Learn what the DevRev Mobile SDK does, how it tracks sessions, and how to identify users across Android and iOS apps. START NOW Conversations & Tickets: The Essentials GENERATIVE PROFESSIONAL Conversations & Tickets: The Essentials Understand the difference between conversations and tickets, manage their lifecycles, and know when to use each for customer support. START NOW Customer Portal: Setup & Navigation GENERATIVE PROFESSIONAL Customer Portal: Setup & Navigation Configure your self-service portal, set up user roles, and give customers a clean space to raise and track their requests. START NOW Slack Integration: Setup & Support GENERATIVE PROFESSIONAL Slack Integration: Setup & Support Bring customer support into Slack — create tickets, sync conversations, and manage requests without leaving your workspace. START NOW Workflow Builder: Build Your First Flow GENERATIVE PROFESSIONAL Workflow Builder: Build Your First Flow Create automated workflows using triggers, actions, and AI-powered nodes to handle repetitive support tasks with ease. START NOW AirSync: Connect & Import GENERATIVE PROFESSIONAL AirSync: Connect & Import Migrate and sync data from tools like Jira, Zendesk, and Salesforce into DevRev in just a few clicks. START NOW Session Analytics: Replays & Insights GENERATIVE PROFESSIONAL Session Analytics: Replays & Insights Watch session replays, track user behaviour, and uncover friction points using DevRev's built-in observability tools. START NOW Customisation: Fields, Stages & Subtypes GENERATIVE PROFESSIONAL Customisation: Fields, Stages & Subtypes Tailor DevRev to your team's workflow by creating custom fields, subtypes, and stage diagrams — all through the UI. START NOW FEATURED COURSES Role-focused learning FEATURED COURSES Get started with DevRev through role-focused courses Computer for Support Teams A practical course that teaches support teams to use DevRev’s AI tools to automate tasks, prioritize issues, and resolve tickets efficiently. LEARN MORE Computer for Support Teams Computer for Support Teams A practical course that teaches support teams to use DevRev’s AI tools to automate tasks, prioritize issues, and resolve tickets efficiently. LEARN MORE Computer for Builders A foundational course on managing development work in DevRev and collaborating across teams from idea to delivery. LEARN MORE Computer for Builders Computer for Builders A foundational course on managing development work in DevRev and collaborating across teams from idea to delivery. LEARN MORE FEATURED COURSES Latest AI courses FEATURED COURSES Discover our AI courses that empower you to innovate, automate, and shape the future—stay ahead of the curve AI Foundations and Industry Applications AI FUNDAMENTALS Learn the fundamentals of AI, its evolution, and how it powers real-world applications across industries. AI models and Prompt engineering AI FUNDAMENTALS Learn AI basics, model types and prompt engineering for practical applications Prompt Engineering AI FUNDAMENTALS Learn how to communicate with AI effectively using prompt engineering to unlock powerful, context-aware responses. AI Foundations and Industry Applications AI FUNDAMENTALS AI Foundations and Industry Applications Learn the fundamentals of AI, its evolution, and how it powers real-world applications across industries. LEARN MORE AI models and Prompt engineering AI FUNDAMENTALS AI models and Prompt engineering Learn AI basics, model types and prompt engineering for practical applications LEARN MORE Prompt Engineering AI FUNDAMENTALS Prompt Engineering Learn how to communicate with AI effectively using prompt engineering to unlock powerful, context-aware responses. LEARN MORE Connect with DevRevU Follow us to stay updated on new features and training. Engage in thoughtful discussions, explore solutions, and connect with a knowledgeable DevRev community. REDDIT Stay ahead with product announcements, feature deep-dives, and insights into how industry leaders use DevRev. LINKEDIN Collaborate in real time with peers and product specialists in a dynamic, solution-driven environment. DISCORD Explore key product features, real-world use cases, and visual highlights from across the DevRev platform. INSTAGRAM Upcoming sessions Join our next live session Join us for live training sessions to kickstart your learning journey. See best practices in action and take your skills to the next level. FAQ What is DevRevU? How can I get started with DevRevU? What kind of training does DevRevU offer? What should I do if I need help or have a question about using DevRev? Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO GET STARTED START NOW START NOW START NOW START NOW START NOW START NOW START NOW START NOW START NOW START NOW START NOW LEARN MORE LEARN MORE LEARN MORE LEARN MORE LEARN MORE LEARN MORE LEARN MORE REDDIT LINKEDIN DISCORD INSTAGRAM Compare Computer+ Build App: AI-Powered Product Dev | DevRev Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Computer+ Build Build App App Computer+ Computer brings your team, your work, and AI together, so you build products with clarity and focus. Get Get everyone everyone on on the the same same page. page. Unite your product, design, and engineering teams around what matters most – your customers. Put customers first Put customers first Make sure your development priorities always reflect real needs by gathering customer feedback from every channel. Plan with confidence Forget the overhead Stay Stay on on top top of of all all your your tasks. tasks. Make repetitive tasks disappear with AI agents that have an in-depth understanding of your systems and customers. Built-in context Create work records directly from Slack, your IDE, or any app you use. AI agents fill in the details to provide teams with shared context and reduce the need for back-and-forth. Keep work moving AI agents route issues to the right teams, track progress, and raise alerts when attention is needed, and when action is required, they execute with your confirmation. Tasks get created, assigned, and moved forward without losing your oversight. Automatically track updates Capture conversations, code changes, and activity from all your tools. Skip the manual documentation; Computer keeps a complete and reliable record for you. Deliver Deliver on on your your most most ambitious ambitious plans. plans. Turn ideas into shipped products with speed and clarity as sprint planning, execution, and tracking all come together - minus the busywork. Close the loop faster Close the loop faster Built-in automations keep work flowing by automatically assigning tasks, sending updates, and even resolving issues, so you stop chasing people or switching between tools. Anticipate what’s next See clearly, improve constantly Supercharge Supercharge your your product product operations operations You get all these powerful capabilities, even if Computer isn’t your product system of record. (Yet.) Analytics Get lightning fast insights into team performance, project health, and delivery patterns with real-time dashboards. Computer analyzes data across all connected systems to surface important information without manual work. Workflows Create personalized automations that adapt to your team’s unique processes. Computer learns from your patterns and helps you build custom workflows that trigger actions, send notifications, and update other systems. Agent Studio Build AI agents tailored to your product development needs with Computer Agent Studio . Custom assistants understand your codebase, customer requirements, and team working style to handle specific tasks and provide expert guidance. CONNECTORS Connectors Connectors for for builders builders CONNECTORS Connecting and integrating Computer to your preferred enterprise systems and collaboration tools is easy as: click, approve, done. FEEL THE LOVE COMPUTER+ APPS Powerful Powerful apps for apps for every every team team COMPUTER+ APPS Extend Computer with purpose-built solutions that add new tools and interfaces to help your teams accomplish more. COMPUTER+ Observe App Track user behavior, feedback, and sentiment. So you fully understand your user’s experience – and make it even better. COMPUTER+ Support App Your command center for customer support: automatically resolve common tickets, route complex ones to the right subject matter experts, and keep every customer conversation on track Start Start for for free free today today You read all the way down here, so don’t try telling us you’re not interested. Sign up for the waitlist. Then never look back. GET COMPUTER Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO We were on a journey to find a system that connects all our team members and their processes. That’s when we found Computer. Anurag Dwivedi Co-founder and CEO - Rocketium GET COMPUTER Compare Computer for sales teams Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO COMPUTER FOR Sales teams COMPUTER FOR No other AI handles the research, admin, and insights behind deals like Computer. With answers you can trust – you can focus on building relationships that drive revenue. Together, you’ll be unstoppable 💪🏽🦾 CUSTOMER HIGHLIGHT This retail loyalty firm * super-charged sales *We can’t reveal the name of our (very) happy customer just yet. But we will do soon. 6 hrs saved per sales rep, every week. 30% productivity boost across the team ~3 wks cut from each sales cycle $1.4M organizational saving per year More and more companies are choosing Computer… Selling faster isn't a dream - it's a choice Computer Memory – our patented knowledge graph – unifies all the information about your customers, from all your apps and tools. No more bouncing between tools. No more digging through digital haystacks – or doubting what you find. Instant intelligence, about every customer Instant intelligence, about every customer 20 minutes before the big pitch? Relax. Computer pulls from CRM records, email threads, meeting transcripts, and live web data to build a clear picture. You’ve never walked into a meeting so prepared. Know every deal, inside out Reliable answers win deals COMPUTER IN ACTION Stop scrambling. Start closing. Every team knows it: time wasted on repetitive admin and frustrating information-hunts is time wasted. With Computer, you’ll have more time – and energy – for those vital “Just checking in” calls. Work that logs itself From analyzing meeting transcripts to updating deal stages, Computer tracks everything. You get next-level focus, your team get visibility and updates – without you having to write a status report. Coaching that closes deals AI teammate? AI coach? AI motivational guru? Computer is whatever you need it to be. It can surface similar deals, brainstorm unblocking tactics, and help you pressure-test strategies. Don’t cross your fingers and hope – ask Computer and close. Find – or create – the perfect asset With all sales assets stored in Computer Memory, you can find what you need in seconds, not hours. From case studies to videos to ROI calculators, you always get the latest version. Can’t find the perfect asset? Just ask Computer to create it. Every stage. Every detail. From first follow-up to final handover, Computer drives momentum along every critical stage in the sales cycle. So you get to keep on rolling with less slippage, less stalling, fewer blockers, and lots more 🔔💸🔔 GET IN TOUCH Follow-ups: automated. Follow-ups: automated. Kill that blank-page dread. With full knowledge of account deal stage, contacts and roles, email threads, and more, Computer can create personalized, persuasive outreach in seconds. All you need to do is check, tweak, send – and move on. Notes: logged. CRM: updated. Seamless handoffs – in seconds. CONNECT YOUR TOOLS & DATA Connectors for sales teams CONNECT YOUR TOOLS & DATA No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them . Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK USE CASES How teams use Computer USE CASES Computer was designed with your teams in mind. We've built the connectors and optimized the day-to-day work, so you can start seeing value from day one. Service desk automation Support teams Customer support resolution Operations teams USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE Your Your choice: choice: buy, buy, or or don’t don’t buy? buy? Honestly Honestly though, though, it’s it’s not not really really a a choice choice – – as as you’ll you’ll see see for for yourself yourself when when you you book book a a free free demo. demo. Our Our talented talented team team will will be be happy happy to to show show you you why why Computer Computer is is everything everything your your sales sales team team needs needs to to soar. soar. MAKE THE CALL Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO Information was scattered everywhere. Now, our sales team finds customer context in seconds – which has freed up to 30% of their time for actual selling. VP of sales Retail loyalty firm GET IN TOUCH LET'S TALK LET'S TALK USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE MAKE THE CALL Compare Security Subprocessors Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO GDPR Compliance Subprocessors Developing and maintaining an incident response plan that includes subprocessors’ roles in managing data breaches. LEARN MORE Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO LEARN MORE Compare BILL transforms with DevRev's AI platform, saving $5M while improving customer experience Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO FinTech Apr 13 ‘26 BILL transforms with DevRev's AI platform, saving $5M while improving customer experience Company BILL Employees 1,001-5,000 Founded 2006 Headquarters San Jose, CA Industry FinTech BILL leveraged DevRev’s AI platform to transform customer support, achieving a 70% AI resolution rate, surpassing deflection targets, and saving over $5M while maintaining high customer satisfaction and scaling support across 500,000 SMBs without increasing costs. $4.5M cost savings 70% AI resolution rate 100% deployment across customer segments within 15 weeks The company BILL is a U.S.-based financial technology platform processing millions of transactions for 500,000 SMBs. Operating across payments, accounts payable, and financial workflow automation, it supports mission-critical financial operations in one of the world’s most regulated markets. With annual revenue exceeding $1.6 billion, customer support had evolved from an operational function into a strategic imperative. It needed to scale without compromising trust, compliance, or customer experience. We spoke with BILL’s leadership team to understand how they transformed support into an AI-powered advantage. The challenge BILL handles approximately 1.4 million customer queries annually with a support burden already in the tens of millions of dollars. Costs were rising faster than headcount, making the model financially unsustainable. Leaders faced a difficult trade-off: continue expanding teams or accept slower response times in a business where trust and accuracy are non-negotiable. The issue wasn’t just volume. It was fragmentation. Critical knowledge lived across disconnected systems: product documentation, historical cases, internal knowledge bases, and heavily customized Salesforce workflows built over years. BILL’s Support Representatives toggled between tools to reconstruct customer context, slowing resolution and increasing uncertainty during complex escalations. Salesforce was deeply embedded as the system of record. Replacing it was not an option. Any solution had to integrate seamlessly without disrupting workflows or erasing institutional knowledge. Previous self-service initiatives delivered marginal cost savings but often degraded customer experience. Leadership faced a hard constraint: materially reduce costs without eroding trust. More than 15 alternatives were evaluated — including Salesforce’s native AI, enterprise search platforms, Google offerings, and internal build options. None delivered all three requirements simultaneously: AI that resolved issues rather than simply triaging them Deep Salesforce integration Enterprise-grade security and compliance suitable for a regulated financial environment The mandate was clear: achieve at least 30% query deflection, with a credible path to 60%, while maintaining or improving customer satisfaction. The solution After a highly competitive evaluation process, BILL selected DevRev as its enterprise AI agent platform. Leadership viewed the initiative as more than just a cost optimization project. While support efficiency was the immediate driver, they required an AI-native foundation capable of extending into onboarding, collections, and broader customer workflows over time. DevRev was the only platform that met both short-term impact thresholds and long-term scalability expectations. Implementation progressed in two stages: internal enablement followed by customer-facing automation. Steve Januario Deputy CIO, Bill.com Customer experience is a top priority for us, and AI presented a real opportunity to set a new standard while reducing cost. With DevRev, we’re seeing how agentic AI can actually reduce support costs and help customers get the answers they need faster, without compromising on quality. Computer for customer support resolution: Driving self-service with an advanced AI agent Computer's customer experience AI agent BILL extended an intelligence layer to customers through an AI agent deployed across in-product, web, and mobile experiences. Consistency across channels was critical. Customers could engage the AI agent directly inside BILL’s product and mobile app, receiving the same context-aware support regardless of touchpoint. Before full rollout, BILL conducted a proof of concept using 200,000 real customer queries. DevRev’s AI agents achieved a 70% resolution rate, exceeding the 30% approval threshold. In production, the Computer's customer experience AI agent became the first line of response for the 800,000 customer inquiries. For common issues, customers received accurate answers in seconds from day one, and the speed of responses continues to improve. For complex cases, the agent intelligently triaged requests, executed automated workflows when appropriate, or escalated to human agents with the full context preserved. This was possible through a deep integration with Salesforce, which allowed human agents to use the native chat interface in Salesforce powered by DevRev's AI Agent. The AI agent didn’t merely route tickets. It could authenticate users, create and update Salesforce cases, and orchestrate agent-to-agent workflows within BILL’s SaaS environment. Human agents operated inside native Salesforce chat with complete conversation history intact. Computer for enterprise search and answers In parallel, Computer for enterprise search and answers alone handles over 600,000 search queries annually and enables customers and teams to retrieve trusted information beyond conversational interfaces. Computer’s centralized Memory consolidated product documentation, historical support data, and Salesforce context into a single searchable intelligence layer. Instead of piecing together answers across tools, customers could retrieve precise, contextual responses in seconds. The impact Computer, by DevRev helped BILL achieve their self‑serve rate goals resulting in a corresponding reduction in handled support volume and costs. That progress came quickly — the program hit meaningful deflection above the 30% answer rate goal within six months, which put BILL on track to exceed its $5M internal savings goal. Increasing self‑serve rate has further scaled annualized cost avoidance and the upside continues to climb based on the focus of the DevRev team on achieving these results in partnership with BILL. Each additional percentage point of deflection represents meaningful additional savings as the program scales. Customer satisfaction improved, validating that automation enhanced efficiency without compromising trust. AI-resolved queries are typically answered in seconds, compared to minutes or hours in traditional workflows. As one leader noted: “Deflection only matters if it resolves the issue correctly. DevRev’s agents handled real financial questions accurately, which is why customer satisfaction remained stable.” Support has evolved into a continuously learning system. Human agents shifted their focus from repetitive tickets to complex financial scenarios requiring judgment and domain expertise. From initial engagement in August 2025 to production rollout in September 2025 DevRev reached full deployment across Network, SMB, and Middle Market segments. The deployment supported approximately eight million members/users across 500,000 customers, and this was done in just 15 weeks. Adoption velocity confirmed not just technical success,but customer preference, and the measurable impact continues to grow with support from the DevRev team. Top features AI-first agent architecture across product, mobile, and web Deep Salesforce integration, preserving Salesforce as system of record Live chat through native Salesforce, powered by DevRev’s AI Agent AI Agent-to-agent orchestration with DevRev vs ChatGPT: A Comparison of Features and Benefits Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Compare — DevRev vs ChatGPT ChatGPT chats. Computer works. Both run equivalent-class AI models. Computer is 95% more efficient and 5.5× faster — because memory is built into the architecture, not re-discovered every session. BOOK A DEMO SEE COMPARISONS Compare — DevRev vs ChatGPT 95% Fewer tokens, same query 5.5× Faster, same model 1st turn Trusted answers Teams run with Computer Equivalent model. Same query. We ran them side by side. The query “For each high-priority engineering issue open right now, which customer accounts have open support tickets in the same product area?” ChatGPT Flagship model Computer Equivalent model Tokens ~3.2M tokens per run 157K tokens per run 95% fewer Speed ~9 min per run ~1.5 min per run 5.5× faster Accuracy 3+ turns to converge 1 turn verifiable First try Schema Re-discovers every time Shared Memory Both tools run equivalent-class AI models. The gap isn’t about a smarter model — it’s about an architecture that remembers instead of re-discovering. ChatGPT stops at the conversation. Computer starts there. ChatGPT stops at the conversation. Computer starts there. Why Computer can answer when ChatGPT cannot One Shared Memory across every team One knowledge base. Every team, every AI interaction, full context. What your company learns stays learned — for everyone, not just the person who asked. Trusted Answers , not training data Answers come straight from your systems, not summaries of documents. SQL gets the full picture. Permissions make sure every person gets only theirs. Safe Actions , not just conversation Logged, reversible, human-in-the-loop. Computer executes — updates tickets, routes escalations, triggers workflows — not just talks about what to do. Multiplayer AI that lifts every team AI that works across people, not just for one person at a time. Context flows through handoffs and conversations — the team gets smarter together. Hardened Skills , not a prompt playground Production-ready skills from day one, not a blank chat window. Every skill runs inside your security boundary with full audit trails. Your business needs more than a chatbot. See how Computer turns your structured data, customer context, and cross-system relationships into answers and actions. 30-minute demo, no commitment. Same-day POC · Usage-based pricing · No minimum commitment Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO BOOK A DEMO SEE COMPARISONS Tokens ChatGPT Flagship model ~3.2M tokens per run Computer Equivalent model 157K tokens per run 95% fewer Speed ChatGPT Flagship model ~9 min per run Computer Equivalent model ~1.5 min per run 5.5× faster Accuracy ChatGPT Flagship model 3+ turns to converge Computer Equivalent model 1 turn verifiable First try Schema ChatGPT Flagship model Re-discovers every time Computer Equivalent model Shared Memory Compare DevRev | Blog Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO articles The DevRev Blog CATEGORIES All Articles Blog Sales Culture Updates and News Customer Support Product Management Software Development AgentOS Authentic AI Essentialism at Work Modern Architecture Design of Surfaces Gr.ai.ce AgentOS Essentialism at Work Authentic AI Modern Architecture Design of Surfaces Feb 9, 26 — Computer Support teams had given up on AI. Then came Computer. Rajat Radhakrishnan Feb 9, 26 — Computer Resolving customer issues at scale seemed impossible. Computer makes it routine. Akhil Kintali Blog Computer 7 min read Computer, your AI teammate, is here Michael Machado From reactive to proactive: How Computer transforms IT Naval Varghese Work’s broken; let’s fix it, together. Meet Computer. Dheeraj Pandey AI promised to change how teams operate. Computer actually does. Arush Balyan AgentOS The future of human-machine collaboration View More Oct 7, 24 — AgentOS Discover the Power of Integration with AgentOS- Part II Abhinav Singh Sep 4, 24 — AgentOS DevRev Native Workflow Engine Shashank Singh Aug 30, 24 — AgentOS Discover the power of integration with Computer- Part I Abhinav Singh Aug 20, 24 — AgentOS Bridging the gap: Why software integration is crucial for CXOs Abhinav Singh Essentialism at Work A new way of working: customer centric, product led, and AI native Dec 17, 24 — Essentialism at Work What is Essentialism? Definition, examples, strategies DevRev Editorial Aug 29, 24 — Essentialism at Work Does your customer help center actually help your customer? DevRev Editorial May 13, 24 — Essentialism at Work Forward-deployed engineer: The bridge between product and customer experience Shravan Suresh Apr 9, 24 — Essentialism at Work Looking to unlock next level customer support? Give your agents a seat at the table DevRev Editorial Authentic AI Building genuine solutions for true intelligence View More Mar 4, 26 — Authentic AI What is an AI teammate? The evolution beyond chatbots Vishal Narendar Oct 16, 25 — Authentic AI The best AI agent builder platforms in the market Vishal Narendar Dec 3, 24 — Authentic AI See the full picture of your customer's journey with Customer360 DevRev Editorial Jun 25, 24 — Authentic AI Observing the provenance of GenAI responses Ben Colborn Modern Architecture Stories of craft behind the platform View More Aug 8, 25 — Modern Architecture Introducing voice support in DevRev Rajat Radhakrishnan Oct 25, 24 — Modern Architecture Email delivery insights: Bringing clarity to every customer interaction Akhil Kintali Sep 18, 24 — Modern Architecture How AI-Powered Chatbots Enhance Omnichannel Customer Support Arush Balyan Sep 13, 24 — Modern Architecture DevRev’s email evolution powers smarter customer support Akhil Kintali Design of Surfaces Future-forward UX designed for the hand-off between humans and machines View More Dec 2, 24 — Design of Surfaces Make customer query resolution an effortless, one-click experience Arush Balyan Aug 1, 24 — Design of Surfaces How useful do customers find your knowledge base? 6 metrics to track Arush Balyan Jul 11, 24 — Design of Surfaces Explore DevRev’s new article creation and article analytics dashboard Dhruv Baldwa Jul 11, 24 — Design of Surfaces 10 step guide to preparing your knowledge base for Gen AI search DevRev Editorial Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO AgentOS Essentialism at Work Authentic AI Modern Architecture Design of Surfaces Feb 9, 26 — Computer Support teams had given up on AI. Then came Computer. Rajat Radhakrishnan Feb 9, 26 — Computer Resolving customer issues at scale seemed impossible. Computer makes it routine. Akhil Kintali Blog Computer 7 min read Computer, your AI teammate, is here Michael Machado From reactive to proactive: How Computer transforms IT Naval Varghese Work’s broken; let’s fix it, together. Meet Computer. Dheeraj Pandey AI promised to change how teams operate. Computer actually does. Arush Balyan View More Oct 7, 24 — AgentOS Discover the Power of Integration with AgentOS- Part II Abhinav Singh Sep 4, 24 — AgentOS DevRev Native Workflow Engine Shashank Singh Aug 30, 24 — AgentOS Discover the power of integration with Computer- Part I Abhinav Singh Aug 20, 24 — AgentOS Bridging the gap: Why software integration is crucial for CXOs Abhinav Singh Dec 17, 24 — Essentialism at Work What is Essentialism? Definition, examples, strategies DevRev Editorial Aug 29, 24 — Essentialism at Work Does your customer help center actually help your customer? DevRev Editorial May 13, 24 — Essentialism at Work Forward-deployed engineer: The bridge between product and customer experience Shravan Suresh Apr 9, 24 — Essentialism at Work Looking to unlock next level customer support? Give your agents a seat at the table DevRev Editorial View More Mar 4, 26 — Authentic AI What is an AI teammate? The evolution beyond chatbots Vishal Narendar Oct 16, 25 — Authentic AI The best AI agent builder platforms in the market Vishal Narendar Dec 3, 24 — Authentic AI See the full picture of your customer's journey with Customer360 DevRev Editorial Jun 25, 24 — Authentic AI Observing the provenance of GenAI responses Ben Colborn View More Aug 8, 25 — Modern Architecture Introducing voice support in DevRev Rajat Radhakrishnan Oct 25, 24 — Modern Architecture Email delivery insights: Bringing clarity to every customer interaction Akhil Kintali Sep 18, 24 — Modern Architecture How AI-Powered Chatbots Enhance Omnichannel Customer Support Arush Balyan Sep 13, 24 — Modern Architecture DevRev’s email evolution powers smarter customer support Akhil Kintali View More Dec 2, 24 — Design of Surfaces Make customer query resolution an effortless, one-click experience Arush Balyan Aug 1, 24 — Design of Surfaces How useful do customers find your knowledge base? 6 metrics to track Arush Balyan Jul 11, 24 — Design of Surfaces Explore DevRev’s new article creation and article analytics dashboard Dhruv Baldwa Jul 11, 24 — Design of Surfaces 10 step guide to preparing your knowledge base for Gen AI search DevRev Editorial All Topics AI support ticket triaging strategies: from classification to resolution Neelabja Adkuloo May 11, 26 — Overviews Why enterprises can't afford to treat AI memory as a personal tool Arth Gajjar May 11, 26 — Overviews Enterprise AI memory platforms: what to evaluate and why it matters Arth Gajjar May 11, 26 — Overviews What is enterprise AI memory and why does it matter? Arth Gajjar May 11, 26 — Computer Computer makes your company queryable Arth Gajjar May 9, 26 — Computer The only defensible moat in AI: your enterprise's memory Arth Gajjar May 9, 26 — Computer From machine code to skills Arth Gajjar May 6, 26 — Computer Most company knowledge decays. Team Intelligence compounds. Arth Gajjar May 6, 26 — Computer GBrain is for Individuals, Computer Memory is for Enterprises. Arth Gajjar May 5, 26 — Customer Support Help desk automation: the agentic AI strategy guide for 2026 Neelabja Adkuloo May 5, 26 — Customer Support Omnichannel customer support: the c DevRev vs Glean: A Comparison of Features and Benefits Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Compare — DevRev vs Glean Glean reads documents. Computer runs your business. 10+ hours back per user, per week. Not from better search — from work that’s actually done. BOOK A DEMO SEE COMPARISONS Compare — DevRev vs Glean 10+ hrs Saved per user, per week Same day Time to first value Teams run with Computer Glean can cover your docs. Computer covers everything else. Try asking Glean these. Glean can cover your docs. Computer covers everything else. Support “How many tickets are breaching SLA right now, and which accounts do they belong to?” Glean cannot — no structured query layer. Computer answers natively. Product “How many critical bugs are unresolved, and which enterprise accounts are affected?” Glean cannot — no object relationship model. Computer answers natively. Sales “Which opps above $1M in APAC are at risk this quarter based on recent activity?” Glean cannot — no cross-system reasoning. Computer answers natively. These aren’t edge cases. They’re the questions revenue, support, and product teams ask every week. A retrieval system can’t answer them — not because of missing features, but because of how it was built. Search stops at the answer. Computer starts there. Search stops at the answer. Computer starts there. Why Computer can answer when Glean cannot One Shared Memory across every team One knowledge base. Every team, every AI interaction, full context. What your company learns stays learned — for everyone, not just the person who asked. Trusted Answers , not approximations Answers come straight from your systems, not summaries of documents. SQL gets the full picture. Permissions make sure every person gets only theirs. Safe Actions , not just answers Logged, reversible, human-in-the-loop. Computer executes, not just responds. Multiplayer AI that lifts every team AI that works across people, not just for one person at a time. Context flows through handoffs and conversations — the team gets smarter together. Hardened Skills from day one Production-ready skills from day one, not a blank canvas that takes months to configure. Every skill runs inside your security boundary with full audit trails. Side by side Glean vs Computer ​ Glean Computer Data scope Unstructured docs and files Docs + CRM, tickets, databases, live systems How it answers RAG over document snippets SQL queries against your actual data Actions Drafts responses Executes — updates tickets, routes escalations, triggers workflows Who benefits The person who searched Every team — context is shared Learning model Individual chat history Company-wide shared memory Setup 50K+ docs, months of tuning Pre-built skills, value on day one Security Separate security layer Enterprise controls built into every skill Pricing $25/user/month flat Usage-based — no idle seats Architecture Retrieval layer on top of your tools Intelligence layer across your tools Your business is more than its documents. See how Computer turns your structured data, customer context, and cross-system relationships into answers and actions. 30-minute demo, no commitment. Same-day POC · Usage-based pricing · No minimum data volume Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO BOOK A DEMO SEE COMPARISONS ​ Data scope Glean Unstructured docs and files Computer Docs + CRM, tickets, databases, live systems ​ How it answers Glean RAG over document snippets Computer SQL queries against your actual data ​ Actions Glean Drafts responses Computer Executes — updates tickets, routes escalations, triggers workflows ​ Who benefits Glean The person who searched Computer Every team — context is shared ​ Learning model Glean Individual chat history Computer Company-wide shared memory ​ Setup Glean 50K+ docs, months of tuning Computer Pre-built skills, value on day one ​ Security Glean Separate security layer Computer Enterprise controls built into every skill ​ Pricing Glean $25/user/month flat Computer Usage-based — no idle seats ​ Architecture Glean Retrieval layer on top of your tools Computer Intelligence layer across your tools Compare Join the DevRev Partner Program Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Home around the world DevRev thrives across the globe, diverse teams collaborate to redefine the future of product development. Each office reflects our culture of innovation, customer obsession, and relentless execution. ASIA Tokyo 12:00 AM ADDRESS 39F Shibuya Scramble Square, 2-24-12 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings ASIA Singapore 12:00 AM ADDRESS MYP Center, 9 battery Road, #16-00, Singapore 049910 Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings ASIA Bengaluru 12:00 AM ADDRESS 777 & 778, 13th Main Road, 100 Feet Road, Indiranagar, Bangalore, Karnataka 560038, India Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings ASIA Chennai 12:00 AM ADDRESS 4th floor, D’ Block, IITM Research Park, Chennai, Tamil Nadu 600113, India Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings ASIA Mumbai 12:00 AM ADDRESS 1212, 12th Floor, RUPA SOLITAIRE, Millenium Business Park, Sector 2, Kopar Khairane, Navi Mumbai, Maharashtra 400710 Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings Europe Ljubljana 12:00 AM ADDRESS Železna cesta 18, 1000 Ljubljana, Slovenia Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings Europe London 12:00 AM ADDRESS 162 Packington Street, London N1 8RA, United Kingdom Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings NORTH AMERICA Austin 12:00 AM ADDRESS 610 Brazos, Suite 200, Austin, TX 78701, United States of America Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings NORTH AMERICA Palo Alto 12:00 AM ADDRESS 1731 Embarcadero Rd, Ste 100 Palo Alto, CA 94303, United States of America Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings SOUTH AMERICA Buenos Aires 12:00 AM ADDRESS Blas Parera 3551, 8th Floor Office 08-101, Martín Coronado, Buenos Aires Province B1636, Argentina Get directions SALES INQUIRIES Aditi Mishra [email protected] MEDIA & PR [email protected] CAREERS See openings Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO Compare DevRev vs Copilot : A Comparison of Features and Benefits Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Compare — DevRev vs Microsoft Copilot Copilot assists. Computer delivers. Copilot adds AI to each app. Computer supercharges your business. BOOK A DEMO SEE COMPARISONS Compare — DevRev vs Microsoft Copilot Teams run with Computer Copilot lives inside each app. Your business lives across all of them. The questions Copilot can’t answer Copilot lives inside each app. Your business lives across all of them. Sales “Which deals are at risk from unresolved support escalations?” Copilot: Drafts the email. Blind to support. Sales “Which open tickets trace back to the same engineering bug?” Copilot: Sees your inbox. Not your backlog. Customer Success “Which accounts are trending toward churn — and why?” Copilot: Tracks your calendar. Not account health. Why Computer can answer when Copilot cannot One Shared Memory across every team One knowledge base across support, product, and sales. What your company learns stays learned — for everyone, not just the person in the app. Trusted Answers , not document summaries Answers from your live systems, not chunks retrieved from SharePoint. SQL-grade precision with row-level permissions. Safe Actions , not sidebar suggestions Logged, reversible, human-in-the-loop. Computer updates tickets and triggers workflows. Copilot drafts a summary and waits for you to copy-paste it. Multiplayer AI that lifts every team AI that works across people, not inside one person’s Office window. Copilot’s chat history is per-user. Computer’s context flows through every handoff. Hardened Skills from day one Production-ready skills out of the box. Copilot Studio takes months of low-code wiring to get close. Full audit trails, your security boundary. Your business needs more than a sidebar. See how Computer turns your structured data, customer context, and cross-system relationships into answers and actions. 30-minute demo, no commitment. Same-day POC · Usage-based pricing · No minimum commitment Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO BOOK A DEMO SEE COMPARISONS Compare Computer for customer support teams Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO COMPUTER FOR Customer support teams COMPUTER FOR AI that actually, really, honestly helps support teams resolve tickets faster, with more confidence, so they can focus on higher-level work… Sounds too good to be true, right? But that’s exactly what they get with Computer: a super-smart AI teammate, proven to speed up ticket resolution by 40%. AUTOMATION IN ACTION Bolt’s support team was pretty fast. We made them oh-wow fast. 40% Faster ticket resolution 25% Increase in customer retention 4X Increase in team productivity More and more companies are choosing Computer… Choose the AI teammate that helps resolve tickets faster Computer Memory – our patented knowledge graph – connects all current tickets, all past resolutions, and your org’s entire knowledge base. That means no more hunting across countless tools, and lots more solving issues in minutes, rather than hours. Summaries: useful. Next steps: vital. Summaries: useful. Next steps: vital. You can ask Computer to summarize a ticket, sure. But you can also ask it to suggest next steps to help fix an issue. And because Computer learns from every resolution, those suggestions get smarter every day. Real-time context saves the day Draft. Reply. Update. Relax. Choose the AI teammate that handles time-killing tasks Data entry distracts you from customers. Computer automates tasks like tagging, routing, and record-keeping, so you can spend more time making people happy. Manual triage: get outta here Computer can analyze new tickets, map them to the right product part, and identify the type, subtype, and severity – all automatically. No more time-burning manual triage. Skip all the click-click-clicking Computer to reassign ticket owners, update fields, adjust severity, edit tags, clone tickets, and more. So you can skip all that click-click-clicking – and focus on solve-solve-solving. Less tab-jumping. More fist-bumping. Spin up issues in Jira… Link tickets in Salesforce… Log updates for your team in Slack… All just by asking Computer. Even better: Computer automatically updates your external systems. COMPUTER IN ACTION Choose the AI teammate that works on your behalf Computer is always working, always solving. It minimizes repetitive work by finding connections between similar issues. Alerts you about at-risk tickets. And spots – then fills – gaps in your knowledge base. Easy. LET'S TALK Detect sentiment. Dodge ★☆☆☆☆ reviews. Detect sentiment. Dodge ★☆☆☆☆ reviews. Computer scans all live tickets and detects sentiment in real time. It also reviews customer history and, if necessary, surface risks of negative public feedback before a customer takes their complaint to social media. Knowledge gaps: where art thou? Audits that audit everything CONNECT YOUR TOOLS & DATA Connectors for customer support teams CONNECT YOUR TOOLS & DATA No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them . Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK Wherever you work, Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. LET'S TALK USE CASES How teams use Computer USE CASES Computer was designed with your teams in mind. We've built the connectors and optimized the day-to-day work, so you can start seeing value from day one. Service desk automation Customer support resolution Sales teams Operations teams USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE Computer Ready to make the smart choice? Book your free demo and you’ll see why Computer is everything your customer support team needs. MAKE THE CALL Computer+ Support App Zendesk. Salesforce. Intercom. Jira. Computer can work as an AI teammate on top of your legacy support tools – but it can also replace them completely. LEARN MORE Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO Computer has revolutionized our operations by allowing us to deflect routine tickets, eliminate duplicate efforts, and offer our customers easy, instant access to information and action. Chelsey Fewer Principal Support Engineer, Bolt 1 / 5 We tried, literally everything: Intercom, Freshdesk, Zendesk, every software out there… Now, with Computer, every time I speak to our customers, they tell me how awesome our customer support team is. Kshitij Gupta Co-Founder/CEO @ 100ms 2 / 5 When we onboarded our team to Computer, they realized it offered a completely new way of working. They don’t need to use all these different tools to monitor and respond to customer tickets. Abhiram Kramadhati Former Director - Technical Support, Uniphore 3 / 5 With Computer, we've significantly reduced our ticket resolution time by 30% , enhancing our overall support efficiency. Mark MacDonald VP of Global Customer Care, Phenom 4 / 5 The product is objectively better than anything I've seen before… After implementing the AI, we’re already seeing a reduction in overall ticket handling times. Vishnu Ravikumar VP Strategy & Planning, Pebl 5 / 5 LET'S TALK LET'S TALK LET'S TALK USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE MAKE THE CALL LEARN MORE Compare DevRev: Agent Studio Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Agent Agent Studio Studio BETA Build agents that take action – then test, deploy, and optimize with full control. No coding needed. Agent Studio turns your ideas into agents in minutes. From From idea idea to to agent agent in in minutes minutes Embedded in your complete business context, your agents can execute complex workflows, create tickets, resolve repetitive questions, update CRM records – and (lots) more. Code: optional. Context: automatic. Code: optional. Context: automatic. Just describe what you want to build, Agent Studio does the rest. Thanks to Computer Memory, your agents know your full business context. (Know how to code? Then take the wheel.) Skills: plain language, real work Already connected Ship Ship with with confidence, confidence, not not crossed crossed fingers fingers Build fast, ship carefully. Test against real data, deploy across channels, and keep a human in the loop when it matters. Try everything. Risk nothing. Test your agent in a sandbox before it ever reaches a real customer. Run it against large datasets to stress-test every scenario at scale. Here, there, everywhere Email. Slack. WhatsApp... Your customers want support on their terms, in their time. With Agent Studio you deploy the same agent, with the same deep knowledge of your company. Time travel, as standard Automatic versioning tracks every change. So you’re free to experiment and explore new ideas, knowing you can always roll back. If the stakes are high, require human approval before your agent takes action. You stay in control of the decisions that matter most. Enterprise Enterprise control. control. Start-up Start-up agility. agility. Stop wondering: “What are my agents up to?!” You get complete visibility into what your agents are doing, and what they can access, and complete logs of agent decision making. Your agents. Your guardrails. Your agents. Your guardrails. You set the guardrails, your agents stay within them – while still being flexible enough to adapt. That means all policies and regulations are respected, without compromising on results. Real-time metrics. Instant tweaks. Auditors, come at us USE CASES How How teams teams use use Computer Computer Computer was designed with your teams in mind. We've built the connectors and optimized the day-to-day work, so you can start seeing value from day one.t Service desk automation Customer support resolution Support teams Sales teams Operations teams USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE Start Start for for free free today today You read all the way down here, so don’t try telling us you’re not interested. Sign up for the waitlist. Then never look back. GET COMPUTER Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO USE CASE Service desk automation Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. LEARN MORE USE CASE Customer support resolution Improve resolution rates across every channel. Computer's customer support agent handles questions, takes action, and escalates complex cases to the right expert. LEARN MORE USE CASE Support teams Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. LEARN MORE USE CASE Sales teams Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. LEARN MORE USE CASE Operations teams Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. LEARN MORE GET COMPUTER Compare DevRev vs Salesforce: A Comparison of Features and Benefits Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Compare — DevRev vs ChatGPT Service Cloud configures. Computer resolves. Agentforce bolts AI onto a CRM from 1999. Computer is AI-native support — no Data Cloud, no Flex Credits, no assembly required. BOOK A DEMO SEE COMPARISONS Compare — DevRev vs ChatGPT >80% AI resolution rate $0 AI add-on cost 14 days Go live Teams run with Computer Computer can replace or run alongside. Either way, you win. Computer works as a standalone support platform or alongside Salesforce with native two-way sync. Keep your CRM. Upgrade your support. Why teams switch from Salesforce Service Cloud to DevRev Where Service Cloud breaks down Why teams switch from Salesforce Service Cloud to DevRev 01 Bolted-on AI Agentforce sits on top of a CRM from 1999. It can't see past Salesforce's rigid schema — and caps out at a 50% resolution rate. Computer is AI-native. Resolution rate: 80%+. >80% AI resolution rate 02 Stacked add-ons Service Cloud is just the starting line. Data Cloud, MuleSoft, Flex Credits — each one a separate bill you can't predict. DevRev includes AI, integrations, and migration support. No stacked costs 03 70% need a partner Salesforce implementations take months and require certified partners. Dozens of setup steps, fragmented modules. DevRev goes live in 14 days — no partner required. 14-day go-live Why Computer can do what Agentforce can't Why Computer can do what Agentforce can't AI and platform, built as one Shared Memory , not siloed records Computer remembers every interaction across support, product, and engineering. Service Cloud traps context inside case objects. Trusted Answers , not Knowledge Base lookups Computer reasons across your knowledge graph. Agentforce searches articles and returns fragments. Safe Actions , not predefined flows Computer takes action end-to-end. Agentforce requires every action to be manually configured and pre-approved. Multiplayer AI , not single-department chat Computer works across support, product, and engineering simultaneously. Agentforce lives inside the Service Console. Hardened Skills from day one Computer ships with production-tested capabilities. Agentforce requires months of partner-led configuration. Support that gets smarter every day. See what AI-native support looks like — standalone or alongside Salesforce. 30-minute demo, no commitment. Zero-cost migration · Audit → migrate → go live in 14 days Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO BOOK A DEMO SEE COMPARISONS Compare Customer Stories Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO FEATURED CUSTOMER STORIES BILL transforms with DevRev's AI platform, saving $5M while improving customer experience READ NOW FEATURED CUSTOMER STORIES How Bolt connected customer, product, and engineering for smooth checkout READ NOW FEATURED CUSTOMER STORIES Phenom transforms talent experience with streamlined support and development workflows READ NOW FEATURED CUSTOMER STORIES Bajaj Finserv transforms customer experiences through session intelligence READ NOW FEATURED CUSTOMER STORIES How Orum built a collaborative, AI-ready support engine READ NOW 1 / 5 Customer Stories Filter Solution Customer Support Search Customer Experience Product Development User Insights Industry HR Tech Media Security FinTech Technology LogTech E-commerce Healthcare AI Software Development Region United States Israel India FinTech ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95% Jul 4 ‘24 HR Tech Pebl transforms worldwide operations with DevRev May 29 ‘25 Security Descope streamlines support at scale with automation, AI, and unified collaboration May 22 ‘25 AI Uniphore builds a proactive support culture with DevRev May 7 ‘25 FinTech L&T financial services advances digital banking with enhanced observability May 22 ‘25 FinTech Aditya Birla Capital optimizes user experience with DevRev May 7 ‘25 HR Tech Phenom transforms talent experience with streamlined support and development workflows May 7 ‘25 AI SingulrAI accelerates feature delivery with DevRev’s unified platform Jan 8 ‘26 AI Goodmeetings uses DevRev to reduce ticket resolution time May 7 ‘25 HR Tech From 30% to 5% overhead: Skedulo streamlines support with DevRev Feb 20 ‘26 FinTech Jar improves customer insights and increased conversion rates using DevRev Jun 27 ‘24 Software Development 100ms delivers differentiated customer support through a unified channel May 7 ‘25 Software Development Rocketium brings agility to product development through a unified platform Mar 28 ‘25 E-commerce How Bolt connected customer, product, and engineering for smooth checkout May 15 ‘25 Technology From email chaos to unified support: C-DATA’s operational transformation Jan 14 ‘26 Software Development Rexera transforms real estate operations with knowledge-driven automation Jun 9 ‘25 FinTech Bajaj Finserv transforms customer experiences through session intelligence May 6 ‘25 LogTech AI Shipsy elevates logistics support with AI-powered automation and cross team collaboration May 7 ‘25 FinTech AR Digital Wealth cuts support TAT by 60% with faster issue solving May 21 ‘25 HR Tech FAME transforms information access with AI-powered enterprise search Feb 20 ‘26 Software Development How Orum built a collaborative, AI-ready support engine May 7 ‘25 Software Development FOSSA’s unified support strategy for elevated customer experience Apr 13 ‘26 Media Optimizing user experience: ShemarooMe's success with DevRev May 7 ‘25 FinTech BILL transforms with DevRev's AI platform, saving $5M while improving customer experience Apr 13 ‘26 Healthcare AI Revolutionising health tech support: how Binah.ai cut response times by 50% with DevRev Jun 9 ‘25 Security Spintly uses DevRev to bridge the gap between developers and end-users May 7 ‘25 Software Development Pixee powers its commitment to a stellar developer experience with DevRev May 7 ‘25 E-commerce Scaling support with AI: How ToughTrucks For Kids boosted efficiency & customer satisfaction May 6 ‘25 HR Tech AI Atomicwork enables cross-functional customer support with DevRev May 7 ‘25 Media AI Deepdub scales global AI support with DevRev’s conversational platform and intelligent knowledge automation Jun 30 ‘25 Software Development Unifying teams: How ActionIQ transformed support with integration May 22 ‘25 Healthcare LuxCreo boosts efficiency and agility with DevRev’s intelligent automation May 7 ‘25 Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A DEMO READ NOW READ NOW READ NOW READ NOW READ NOW FinTech ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95% Jul 4 ‘24 HR Tech Pebl transforms worldwide operations with DevRev May 29 ‘25 Security Descope streamlines support at scale with automation, AI, and unified collaboration May 22 ‘25 AI Uniphore builds a proactive support culture with DevRev May 7 ‘25 FinTech L&T financial services advances digital banking with enhanced observability May 22 ‘25 FinTech Aditya Birla Capital optimizes user experience with DevRev May 7 ‘25 HR Tech Phenom transforms talent experience with streamlined support and development workflows May 7 ‘25 AI SingulrAI accelerates feature delivery with DevRev’s unified platform Jan 8 ‘26 AI Goodmeetings uses DevRev to reduce ticket resolution time May 7 ‘25 HR Tech From 30% to 5% overhead: Skedulo streamlines support with DevRev Feb 20 ‘26 FinTech Jar improves customer insights and increased conversion rates using DevRev Jun 27 ‘24 Software Development 100ms delivers differentiated customer support through a unified channel May 7 ‘25 Software Development Rocketium brings agility to product development through a unified platform Mar 28 ‘25 E-commerce How Bolt connected customer, product, and engineering for smooth checkout May 15 ‘25 Technology From email chaos to unified support: C-DATA’s operational transformation Jan 14 ‘26 Software Development Rexera transforms real estate operations with knowledge-driven automation Jun 9 ‘25 FinTech Bajaj Finserv transforms customer experiences through session intelligence May 6 ‘25 LogTech AI Shipsy elevates logistics support with AI-powered automation and cross team collaboration May 7 ‘25 FinTech AR Digital Wealth cuts support TAT by 60% with faster issue solving May 21 ‘25 HR Tech FAME transforms information access with AI-powered enterprise search Feb 20 ‘26 Software Development How Orum built a collaborative, AI-ready support engine May 7 ‘25 Software Development FOSSA’s unified support strategy for elevated customer experience Apr 13 ‘26 Media Optimizing user experience: ShemarooMe's success with DevRev May 7 ‘25 FinTech BILL transforms with DevRev's AI platform, saving $5M while improving customer experience Apr 13 ‘26 Healthcare AI Revolutionising health tech support: how Binah.ai cut response times by 50% with DevRev Jun 9 ‘25 Security Spintly uses DevRev to bridge the gap between developers and end-users May 7 ‘25 Software Development Pixee powers its commitment to a stellar developer experience with DevRev May 7 ‘25 E-commerce Scaling support with AI: How ToughTrucks For Kids boosted efficiency & customer satisfaction May 6 ‘25 HR Tech AI Atomicwork enables cross-functional customer support with DevRev May 7 ‘25 Media AI Deepdub scales global AI support with DevRev’s conversational platform and intelligent knowledge automation Jun 30 ‘25 Software Development Unifying teams: How ActionIQ transformed support with integration May 22 ‘25 Healthcare LuxCreo boosts efficiency and agility with DevRev’s intelligent automation May 7 ‘25 Compa DevRev Events | Discover, Engage, Network Computer Use Cases Resources Customer Stories Login Book a demo Computer Use Cases Resources Customer Stories Login Book a demo Events Global DevRev Events Learn more about our live and virtual events below. Register for upcoming events, get access to exclusive recordings and stay connected through our newsletter. 12 Mar ‘26 | Mumbai, India 01:00 PM In Person DevRev Effortless Mumbai 2026 Learn more Upcoming Events 15 May ‘26 | Four Points by Sheraton Singapore, Riverview 08:00 AM In Person DevRev at CACES Singapore 2026 Past Events 9 Apr ‘26 | Crowne Plaza, Kuala Lumpur 08:00 AM In Person DevRev at CACES Malaysia 2026 8 Apr ‘26 | Amsterdam, The Netherlands 12:30 PM In Person DevRev Leadership Circle Amsterdam 2026 12 Mar ‘26 | Mumbai, India 01:00 PM In Person DevRev Effortless Mumbai 2026 20 Nov ‘25 | London, United Kingdom 12:30 PM In Person DevRev Leadership Circle London 2025 17 Nov ‘25 | Grand Hyatt Kochi Bolgatty 10:00 AM In Person DevRev at Gartner IT Symposium Kochi 2025 10 Nov ‘25 | International Barcelona Convention Center 10:00 AM In Person DevRev at Gartner IT Symposium Barcelona 2025 30 Oct ‘25 | New York, United States 01:00 PM In Person DevRev Effortless New York 2025 24 Oct ‘25 | 東京、日本 03:00 PM In Person DevRev Leadership Circle Tokyo 2025 20 Oct ‘25 | Walt Disney World Swan & Dolphin Resorts 10:00 AM In Person DevRev at Gartner IT Symposium Orlando 2025 19 Sep ‘25 | Bengaluru, India 05:00 PM In Person DevRev Leadership Circle Bengaluru 2025 17 Sep ‘25 | Bay Area, United States 02:00 PM In Person DevRev Leadership Circle Bay Area 2025 25 Jun ‘25 | Amsterdam, Netherlands 11:00 AM In Person Learn & Lead: Experience conversational AI at work 21 May ‘25 | New York, USA 11:00 AM In Person Learn & Lead: Experience conversational AI at work 10 Apr ‘25 | Amsterdam, Netherlands 11:00 AM In Person DevRev Leadership Circle Amsterdam 2025 18 Mar ‘25 | Sydney, Australia 01:30 PM In Person DevRev Leadership Circle Sydney 2025 27 Feb ‘25 | JW Marriot, Mumbai 10:00 AM Online In Person DevRev Effortless 2025 21 Oct ‘24 | ARIA Resort & Casino 12:00 PM In Person DevRev at TSIA World Envision 2024 17 Oct ‘24 | Levi’s Stadium, Santa Clara 10:00 AM Online In Person DevRev Effortless 2024 17 Oct ‘24 | Levi’s Stadium, Santa Clara 10:00 AM In Person DevRev Effortless 2024 17 Oct ‘24 | Levi’s Stadium, Santa Clara 10:00 AM In Person DevRev Effortless 2024 7 Oct ‘24 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre 10:00 AM In Person DevRev at Customer Contact Week Europe 2024 13 Sep ‘24 | Taj MG Road, Bengaluru 10:00 AM In Person DevRev at CX Strategy Summit 2024 12 Sep ‘24 | Conrad, Bengaluru 10:00 AM In Person DevRev at Product Management Summit 2024 18 Jul ‘24 | Bengaluru, India 05:00 PM In Person DevRev x Leo Capital Founder Circle 4 Jul ‘24 | Raffles Singapore 10:30 AM In Person DevRev Effortless AI Leadership Circle Singapore 2024 12 Jun ‘24 | The Brewery, London 09:00 AM In Person DevRev at Customer Engagement Transformation Conference 2024 5 Jun ‘24 | Caesars Forum 10:00 AM In Person DevRev at Customer Contact Week Europe 2024 4 Jun ‘24 | Zoa House TLV 08:00 AM In Person DevRev at The Customer Conference Israel 2024 9 May ‘24 | Mediterranean Conference Centre, Valleta 10:00 AM In Person DevRev at EU Startups Summit 2024 6 May ‘24 | Orlando World Center Mariott 12:00 PM In Person DevRev at TSIA World Interact 2024 16 Apr ‘24 | Chica, The Venetian Resort, Las Vegas 02:30 PM In Person DevRev's Happy Hour 9 Apr ‘24 | Mountain View, California 02:30 PM In Person Design Workshop: Essential Customer Experience 13 Mar ‘24 | Grand Hyatt BKC, Mumbai 12:00 AM Online In Person Effortless Mumbai 2024 | DevRev's Annual Tech Conference 13 Mar ‘24 | Grand Hyatt BKC, Mumbai 12:00 AM Online In Person Effortless Mumbai 2024 | DevRev's Annual Tech Conference 5 Sep ‘23 | San Mateo 11:30 PM In Person We Are Attending SaaStr Annual 2023 | DevRev 29 Aug ‘23 | Fort Mason 11:30 PM In Person DevRev at ELC Annual 2023 Service Level Agreement Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO DevRev Support Service Level Agreement (“SLA”) Summary The following document outlines how DevRev believes customers should have the fastest possible service wherever and whenever needed. We also detail out our Service Level Agreement between DevRev and customers (Pro and Ultimate plans). DevRev’s Customer Experience On-demand Approach Best-in-class Customer Experience is of the highest importance to DevRev and we enlist a balance between AI, Automation and Human approaches to meet these goals. Our AI Support Agent is designed to enhance the efficiency of customer service operations by interacting with users to resolve common queries to taking complex actions. The majority of the time (>50%), our AI Support Agent can address our customers’ needs; however, in the event an issue is not resolved, the agent seamlessly escalates the conversation by creating a ticket. This hybrid approach of automated and human-assisted service aims to improve response times, reduce workload on human agents, and enhance customer satisfaction. Our AI Support Agent is active on many DevRev surfaces ( www.DevRev.ai | https://app.DevRev.ai | www.support.DevRev.ai ) for your convenience.To have a better idea of what the DevRev Customer Support Experience is like, please reference the following: DevRev Support Plan This document describes the support program packages (for Pro and Ultimate customers) provided by DevRev to Customer pursuant to an Order Form and the Agreement under which Customer acquired its rights to use the DevRev Platform. 1. Definitions. Except as otherwise expressly defined in this Support Program document, capitalized terms have the meaning ascribed to them in the Agreement. For the purposes of the Support Program, the following capitalized words and phrases are ascribed the following meanings: 1.1.“ BUG ” A bug is an unexpected problem with software or hardware. Typical problems are often the result of external interference with the program's performance that was not anticipated by the developer. It affects the Production environment, may impact one or more components of the environment or infrastructure provided by DevRev 1.2.” Feature Request ” Feature requests are ideas, comments, messages, or specific customer inquiries asking for a particular function to be added to the product 1.3. “Fix” means a modification or an addition to the DevRev Platform that overcomes a BUG when made or added to the DevRev Platform, such Fix provided by DevRev to Customer is subject to Section 2.2 below. DevRev may provide a Workaround in lieu of a Fix at DevRev’s sole discretion. 1.4.“ Response Time ” means, for purposes of the Support Program, the time between DevRev’s receipt of a BUG notification from Customer, and DevRev’s confirmation that a person is working on resolution of the BUG. 1.5.“ Update ” means a patch, correction, other modification or addition to the Platform that DevRev makes generally available to its customers for maintenance fixes, BUG corrections, and minor improvements to the DevRev Platform, including fixes, patches, updates and releases to address any security vulnerabilities. “Update” also includes significant enhancements and new features or functionalities to thePlatform components that Customer has ordered, and that DevRev makes generally available to its customers at no additional charge. 1.6. “ Workaround ” means a set of procedures that a Customer may follow to circumvent or mitigate the impact of a BUG, notwithstanding that the BUG still exists. 2.2. SEVERITY DEFINITION OF BUGS Blocker - A serious degradation or critical failure is impacting ongoing business operations (e.g. daily operational activity) and a short-term workaround is unavailable. This impacts all users or a major subset of users. DevRev would require a Business Justification to better understand the impact of the issue. It stops operations, directly affecting the customer's business. High - There is a critical failure in the operational activity where a short-term workaround is available. Moderate decline in performance since workaround is available but hampers day-to-day operations. Medium - An inconvenient problem exists, however a workaround is readily available and can be applied. This type of issue may cause inconvenience or delays in certain tasks or processes, but it does not prevent the business from functioning altogether. There is no financial loss and no impact on day to day operations. Low - There is a misleading or unsatisfactory component or feature with no operational impact. It refers to a problem or inquiry that has little or no effect on the overall operations, performance, or profitability of an organization. In the unlikely event the AI Support Agent is unable to address a user’s needs, there will be a human response time on tickets as follows*: BUG Severity Blocker High Medium Low Response Time 60 Mins 6 Business Hours 10 Business Hours 24 Business Hours Business Days: Monday - Friday (Saturday and Sunday coverage provided for incidents only) Response commitments remain void for the region during the holidays mentioned below, except for incidents *No SLA promised on tickets other than BUGS 3. Support Channels Chat ( www.DevRev.ai | https://app.DevRev.ai ) Email ( [email protected] ) Support Portal ( www.support.DevRev.ai ) NOTE: Chat is our fastest response channel 4. Incident communication Protocols: DevRev Status Page : https://status.devrev.ai/ DevRev maintains a services status page that can be referenced for DevRev current status, updates, maintenance information, and performance incidents (current and past). 5. Escalation: Customers can directly escalate their own reported problem (ticket) from the DevRev Customer Portal ( https://support.devrev.ai/ ). 6.The following services shall be out of scope Services related to Third-Party Products Errors in any end-user data or other information supplied by the Customer Errors not attributable to the DevRev service 7. Holiday schedule INDIA(APAC) Holiday Schedule Dates Dates cont. January 1 May 1 January 14 August 15 January 26 August 27 March 14 October 1 March 30 October 20 March 31 October 22 April 14 December 25 April 18 — ARGENTINA(US) Holiday Schedule Dates Dates cont. January 1 June 20 March 3 July 9 March 4 August 15 March 24 August 18 April 2 October 13 April 18 November 21 May 1 November 24 May 2 December 8 8. DevRev Uptime Commitment DevRev aims to achieve a quarterly uptime of 99.9% for the services provided under this agreement. Uptime is defined as the time the service is fully operational and accessible to the Customer, excluding any scheduled maintenance periods or circumstances beyond the control of the Service Provider. Downtime: Any period during which the service is unavailable or not functioning as intended, excluding any planned maintenance, force majeure events, or issues caused by the Customer's equipment or actions, will be considered downtime. Computer Meet Computer How Computer works Agent Studio Computer+ Apps Support App Build App Observe App Use cases Sales teams Customer support resolution Support teams Service desk automation Operations teams Our customers Customer stories Resources Pricing Blog Marketplace DevRevU training Documentation API references Compare DevRev vs Glean DevRev vs Zendesk DevRev vs ChatGPT DevRev vs Claude DevRev vs Intercom DevRev vs Salesforce DevRev vs Copilot Company About us Contact us Events Careers Initiatives Partner Program Startups Program Gr.ai.ce Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Legal Security SLA DPA Subprocessors Cookie Policy Privacy Policy Terms of Service Follow us Language English Status All Systems Operational Certified Secure Our customers TRY COMPUTER BOOK A DEMO SIGN IN en SIGN IN BOOK A D How Bolt connected customer, product, and engineering for smooth checkout Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO E-commerce Apr 13 ‘26 How Bolt connected customer, product, and engineering for smooth checkout Company Bolt Employees 201-500 Founded 2014 Headquarters San Francisco, California Industry Retail & E-commerce Bolt unified fragmented support systems across merchants and shoppers with DevRev, connecting teams on a single platform. AI-powered agents and enterprise-wide search through Memory transformed manual workflows into scalable operations. Results? Streamlined product delivery, and seamless merchant experience. 40% faster ticket resolution 35% faster product delivery cycle 25% increase in customer retention The company Founded in 2014, Bolt has grown rapidly by connecting 80M+ shoppers with leading merchants like Revolve, Kendra Scott, and Lilly Pulitzer through their innovative payment solutions. The company has raised over $1 billion in funding and operates with a mission to democratize commerce by making online buying easy, trusted, and consistent for both merchants and shoppers. We spoke with Elec Boothe, Senior Manager of Support and Technical Writing at Bolt, to learn why they switched to DevRev and how they've used the platform to transform their support and product operations. The challenge Prior to DevRev, Bolt struggled with fragmented support systems that couldn't scale with their rapid business growth. The team handled inefficient workflows that forced support agents to spend valuable time on routine tasks instead of focusing on customer needs. Support, product, and engineering teams worked in isolation, creating significant barriers to effective issue resolution. For a company serving both merchants and shoppers, providing consistent support across their dual customer base proved increasingly challenging. Limited self-service options led to a growing volume of support tickets, further straining their resources. Their help-site search functionality was particularly problematic, requiring manual intervention and creating friction in merchant interactions. With their business expanding rapidly, Bolt needed a more robust, integrated solution that could scale with their growth while improving both the merchant and shopper experience. The solution In early 2024, Bolt implemented DevRev to unify their support and product development operations. DevRev connected Bolt's entire customer-facing organization, bringing together support, product, and engineering teams on a single platform. Elec Boothe Senior Manager, Support and Technical Writing, Bolt The migration was seamless and efficient, and the DevOps side was notably easy. Within just two weeks, we successfully imported around 200,000 Zendesk tickets and 800 knowledge base articles along with 12 workflows. Bolt focused on implementing several key DevRev features: Computer AirSync for data migration Multi-channel inbox for Email, PLuG, and Portal Workflow automations A comprehensive Memory integration PLuG widget for in-website customer support, enabling merchants to access help without leaving the platform. A particular highlight was DevRev's search functionality, which transformed Bolt's help-site experience: Elec Boothe Senior Manager, Support and Technical Writing, Bolt DevRev significantly improved our help-site by developing a search widget that automates and enhances information retrieval, solving traditional manual searching issues and streamlining merchant interactions. Search has since extended into an enterprise-wide capability, indexing knowledge across Confluence, Figma, Google Docs, and Help Docs. This enables Bolt’s teams to retrieve relevant information from a single source of truth through Memory, accelerating both support and engineering workflows. Bolt is leveraging Computer Agent Studio , introducing four specialized AI agents: one each for Merchants, Shoppers, Mobile App users, and Developers (via their documentation site). These agents allow Bolt to scale intelligent support and self-service across their dual customer base and technical ecosystem, while reinforcing DevRev’s AI-native approach. On the product and engineering side, Bolt now uses AI workflows in DevRev to automatically categorize work. They connected GitHub effortlessly, enabling stage changes to update without manual effort. With Dev360, integrated directly into DevRev, they analyze developer productivity and track velocity in real time. They also rely on advanced project tracking inside our app to manage large-scale engineering initiatives with greater visibility. Together, these integrations and capabilities embody the convergence of Dev + Rev, giving Bolt a single system of record across customer and product lifecycles. The impact Since implementing DevRev, Bolt has seen real improvements across the board. The unified platform has led to significantly faster issue resolution and product development cycles: Support teams resolve tickets up to 40% faster A 25% boost in customer retention by solving issues proactively Product teams achieved a 35% faster release cycle for customer-requested improvements Beyond support and product, Bolt has also converged compliance workflows into DevRev. For example, when a user verification requires manual review, their compliance teams can now manage the process seamlessly within the same system. Elec Boothe Senior Manager, Support and Technical Writing, Bolt The transition to DevRev was so smooth that our merchants didn't even realize it had occurred. We are now leveraging more of DevRev's capabilities, and both our team and our merchants are very excited about the possibilities. Data-backed transformation With the launch of PLuG search in June 2024, Bolt saw a clear uptick in self-service success: AI searches increased from near zero to over 600 per month, indicating successful adoption of knowledge-driven support Ticket volumes dropped steadily from a peak of 1933 in May 2024 to 1096 in December 2024 and January 2025 Average resolution time fell from 129.8 hours in February 2024 to 62.7 hours by January 2025 This reflects both the effectiveness of AI-powered search through Memory in deflecting tickets and the increased efficiency of Bolt's support workflows. Top features AirSync functionality AI-powered agents for Merchants, Shoppers, Mobile, and Developers Enterprise-wide search integrating various tools (Confluence, Figma, Google Docs, Help Docs) through memory Customer support portal with PLuG and multi-channel inbox Workflow automations Easy integration of GitHub and Dev360 with DevRev Centralized Memory integration Compliance workflows within DevRev Computer Agent Studio [@portabletext/react] Unknown block type "image", specify a component for it in the `components.types` prop Top benefits 40% faster ticket resolution 35% faster product delivery cycle 25% increase in customer retention rates Enhanced enterprise search functionality by Computer through memory Increased agent productivity Centralized memory management Lower ticket volume through PLuG AI searches Scalable, future-proof support and engineering architecture Bolt's successful implementation of DevRev demonstrates how a unified, AI-powered platform can transform customer support and product development operations, creating a more efficient, customer-centric organization capable of scaling with business growth. PDF More customer stories Uniphore builds a proactive support culture with DevRev May 07, 2025 Scaling support with AI: How ToughTrucks For Kids boosted efficiency & customer satisfaction May 06, 2025 Descope streamlines support at scale with automation, AI, and unified collaboration May 22, 2025 Atomicwork enables cross-functional customer support with DevRev May 07, 2025 Computer Meet Computer How Computer works Agent DevRev | Customer Portal Terms of Service Products Use cases Resources Our customers TRY COMPUTER BOOK A DEMO SIGN IN Products Use cases Resources Our customers Company Legal BOOK A DEMO Terms of Service These SaaS Platform Terms of Service and related documents and urls referred to therein (“Agreement”) are the terms and conditions for use of DevRev software products and services and documentation (collectively “Service”, “Service