◈ Homepage — https://ehsd.org/Skip To Main Content This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled "Explore your accessibility options". We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. If you need help accessing any document or visual, please contact us at [email protected]. Overview Contact Us Locations Search Submit Children's Services Benefits Aging & Adult Community Services Workforce Development Board CONTRA COSTA COUNTY Employment & Human Services MEDICAL COVERAGE CHILDCARE OLDER ADULT SERVICES FOOD ASSISTANCE CASH AID APPLY FOR SERVICES IMPORTANT UPDATE Not sure of your Medi-Cal status? Make sure you complete your renewal on time. Discontinued? You may have 90 days from your discontinuance date to restart coverage. As of January 1st, adults without satisfactory immigration status can no longer enroll in full-scope Medi-Cal (there are some exceptions for pregnant women and Foster Youth up to the age of 26). For those already enrolled in full-scope Medi-Cal, including undocumented adults, it is important to take the steps necessary to maintain your coverage. Now is the time to start the process. Visit BenefitsCal.com If the paperwork feels overwhelming, you don’t have to do it alone. We can help you get started and answer your questions. Call us at (866) 663-3225 or visit one of our offices. REPORT ABUSE GET HELP WITH YOUR CASE If You Currently Receive Benefits REFUGEE & IMMIGRANT ASSISTANCE WORKER & EMPLOYER RESOURCES EHSD PUBLIC INFORMATION SHARING TOOLS FOSTER A CHILD GET LOW-COST INTERNET Find Out If You're Eligible Now! CONTRACTING OPPORTUNITIES - WORK WITH US! Learn More About Open RFPs & RFIs HOUSING & HOMELESS SERVICES Housing and Homeless Information & Resources Health, Housing and Homelessness (H3) No Mailing Address? Locations where mail can be received IMMIGRANT RESOURCES & INFORMATION Information & Resources Refugee & Immigrant Programs PUBLIC COUNCILS & COMMISSION MEETINGS Board & Committee Meeting Calendar EHSD NEWS & ANNOUNCEMENTS Contra Costa County is Celebrating All Ages! MAY 15, 2026 New CalFresh Requirements Start June 1, 2026 APRIL 22, 2026 Helping EHSD Customers Get Connected APRIL 17, 2026 2025 Annual Report FEBRUARY 13, 2026 Aging & Adult Services Public Meeting Notice Child Abuse/Neglect Hotline Toll Free (877) 881-1116 Elder Abuse Hotline Toll Free (877) 839-4347 Outside Contra Costa (925) 602-4179 Report Welfare Fraud EHSD Welfare Fraud Office  (925) 655-0881 California Social Services (800) 344-8477 Help for Domestic Violence & Human Trafficking Victims EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services EN ◈ Interior Pages — 10 pages crawledThe Alternative Payment Program (CAPP)/CalWORKs Stage 2 Program | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Community Services → The Alternative Payment Program (CAPP)/CalWORKs Stage 2 Program The Alternative Payment Program (CAPP)/CalWORKs Stage 2 Program (925) 608-8902 [email protected] The Alternative Payment Program (CAPP) & Stage 2 program administers subsidized child care through a vendor approach, providing full or partial payments for child care of eligible families. These programs are designed to maximize parental choice in selecting child care. Families have the choice to select child care services from: Licensed Centers Licensed Family Child Care Home Licensed-Exempt Providers Who qualifies? Factors to be considered when determining if a family or child qualifies for our Stage 2 or CAPP child care programs. Age requirement: We serve children from zero to 12 years old or up to 21 years old with an Individualized Education Plan (IEP). CalWORKs Stage 2 Program is limited to those families who are currently on or have received CalWORKs cash assistance within the last twenty-four (24) months. There are 5 categories of eligibility: Current Cash Aid recipient. Income eligible – based on family size and gross monthly income in accordance with State income guidelines. Experiencing Homelessness Participant in another means-tested government program (i.e. Medi-Cal, CalFresh, or SNAP) The child(ren) is (are) a recipient(s) of child protective services, or identified as being abused, neglected, or exploited, or at risk thereof; Need for services include: The child(ren) is (are) a recipient(s) of child protective services, or identified as being abused, neglected, or exploited, or at risk thereof; The parent is employed; The parent is seeking employment; The family is experiencing homelessness; The family is seeking permanent housing for family stability; The parent is enrolled in vocational training or educational program; The parent is incapacitated 1470 Civic Court, Suite 200 Concord, CA 94520 Fax (925) 229-6785 EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services CFS Programs About CFS Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become a Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources & Partners CFS Policies Kinship Care Childrens Interview Center Safe & Stable Families Get Involved! Family & Children's Trust (FACT) Vestia - Basic Needs General Information About Benefit Programs Apply For Services Get Help With Your Case Health Coverage Medi-Cal & Health Coverage Options CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity General Assistance General Assistance (GA) File a GA Appeal CalWORKs CalWORKs Fact Sheet CCWORKs CalWORKs for Employers Welfare-to-Work (WTW) Transportation Housing Child Care Additional Programs Sun Bucks California Refugee & Immigrant Programs Advocacy Services County Burial Services Earn it! Keep It! Save It! (EKS) Homeless Services General Information About Aging & Adult Services Community Resources Information & Assistance Public Administrator Aging Area Agency on Aging (AAA) Adult Protective Services (APS) Advisory Council on Aging (ACOA) Health Insurance Counseling & Advocacy Program (HICAP) Cafe Costa In-Home Supportive Services (IHSS) IHSS IHSS Public Authority General Information About Community Services Apply to Teach Programs and Services Head Start/Preschool CAPP/CalWORKs Stage 2 Energy Assistance Contact Us Locations Search Submit Clear Overview Office of the Director About Us EHSD Public Information Sharing Tools Contra Costa Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Immigration Resources & Public Charge Information Children’s Services CFS Programs Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become A Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources and Partners CFS Policies Kinship Care Children’s Interview Center Safe & Stable Families Get Involved! Family & Children’s Trust (FACT) VESTIA Benefits General Information Get Help With Your Case Advocacy Services County Burial Services Earn It! Keep It! Save It! (EKS) Refugee & Immigrant Programs Are you homeless and need to pick up mail? General Assistance General Assistance Rights & Responsibilities Video How to File an Appeal CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity Health Coverage Options Medi-Cal & Health Coverage Options Medi-Cal/CalFresh Service Center Glossary of Health Care Terms CalWORKS CalWORKs Fact Sheet CalWORKs for Employers CCWORKS Welfare-to-Work Program Transportation Housing Childcare Cal-Learn Teen Program Aging & Disabled General Information Community Resources Information & Assistance Aging Adult Protective Services APS Mandated Reporters Contra Costa County Advisory Council on Aging In-Home Supportive Services (IHSS) IHSS IHSS Public Authority HICAP Health Insurance Counseling & Advocacy Program Community Services General Information About Community Services Apply to Teach Communication Portal Programs and Services Head Start/ Preschool CAPP/CalWORKs Stage 2 Energy Assistance Workforce Development Board Resource Family Approval | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Children & Family Services → Resource Family Approval Resource Family Approval Resource Families provide a special service to children and to the community by providing love and ongoing care to children who cannot live with their birth families.  Community members, close friends of the birth family and relatives of the birth family can all become Resource Families. Children come into the foster care system because their biological families are unable to take care of them. Resource Families provide temporary homes until these children can be reunited with their own parents or move on to a permanent home. Children may need care for a few weeks, a few months and occasionally long-term or even a permanent home (adoption). Resource Families do much more than provide shelter and supervision. They accept the challenge of nurturing the children in their care by providing stability, acceptance, guidance and love.  Resource Families also ensure that the children receive the additional educational and therapeutic supports they may need. Getting started CFS holds orientations which are mandatory for all families interested in becoming Resource Families. At these orientations our policies and the types of children needing families are discussed in detail. Foster Care Orientation Sessions View our upcoming orientations! Resource Family Approval Training Basics If you have any questions, please call the Resource Family Approval Unit at (925) 655-4230 for more information. Unconditional Support for Caregivers Training Series Requirements for Foster Parents Foster Care Benefits Kin-Gap Family Urgent Response System (FURS) With the launch of the Family Urgent Response System (FURS) on March 1st, 2021, California’s children and youth who are currently and formerly in foster care, and their caregivers, will be able to access critical trauma-informed support 24/7. FURS Hotline Flier (Youth) FURS Hotline Flier (Caregiver) Caregiver Liaison & Support If you are a caregiver (related and unrelated) for a Contra Costa County foster child and have concerns or need assistance, please call the Caregiver Liaison . They can assist you with issues that will support your caring for the children. The Caregiver Liaison can be reached at:   [email protected] (925) 655-4230 Resource Family Approval Unit: (925) 655-4230 Sign up for our new Caregiver Newsletter! Facebook This field is for validation purposes and should be left unchanged. Our current issue contains helpful information about training opportunities, special features on Foster Families, upcoming events, and more resources for Caregivers like you. Are you interested in receiving our FREE quarterly Caregiver Newsletter? * Yes, send me a newsletter! I already receive the newsletter, and now prefer to receive it in Spanish No, I’ve changed my mind. Please unsubscribe me! We will miss you! 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Other remarks about the newsletter: {all_fields} EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services CFS Programs About CFS Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become a Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources & Partners CFS Policies Kinship Care Childrens Interview Center Safe & Stable Families Get Involved! Family & Children's Trust (FACT) Vestia - Basic Needs General Information About Benefit Programs Apply For Services Get Help With Your Case Health Coverage Medi-Cal & Health Coverage Options CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity General Assistance General Assistance (GA) File a GA Appeal CalWORKs CalWORKs Fact Sheet CCWORKs CalWORKs for Employers Welfare-to-Work (WTW) Transportation Housing Child Care Additional Programs Sun Bucks California Refugee & Immigrant Programs Advocacy Services County Burial Services Earn it! Keep It! Save It! (EKS) Homeless Services General Information About Aging & Adult Services Community Resources Information & Assistance Public Administrator Aging Area Agency on Aging (AAA) Adult Protective Services (APS) Advisory Council on Aging (ACOA) Health Insurance Counseling & Advocacy Program (HICAP) Cafe Costa In-Home Supportive Services (IHSS) IHSS IHSS Public Authority General Information About Community Services Apply to Teach Programs and Services Head Start/Preschool CAPP/CalWORKs Stage 2 Energy Assistance Contact Us Locations Search Submit Clear Overview Office of the Director About Us EHSD Public Information Sharing Tools Contra Costa Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Immigration Resources & Public Charge Information Children’s Services CFS Programs Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become A Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources and Partners CFS Policies Kinship Care Children’s Interview Center Safe & Stable Families Get Involved! Family & Children’s Trust (FACT) VESTIA Benefits General Information Get Help With Your Case Advoca Policy & Planning | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Overview → Policy & Planning Policy & Planning Welcome to the Planning, Policy & Strategy (PPS) Division! This division provides leadership for the department in planning, data development and reporting, legislation, policy and grants. Our goal is to create a rich picture and a shared vision of who our customers are, how we are serving them and how we can enhance our service in the future. Planning – we transform data into action by distilling useful information from the sea of department data. Additionally, information is made available to the public for purposes of transparency and accountability. Policy — we help department executives understand the implications of pending and adopted legislation and develop policy and program recommendations to best meet the needs of our local community, while leading strategic change initiatives to elevate organizational capability. Fund Development —we develop state and federal government and foundation grant submissions on behalf of the department, and often with nonprofit partners. Annual Reports Policy & Legislation, On the Horizon 2021 Report 2020 Contra Costa County Annual Report 2019 Annual Fund Development Report Safety Net Programs Fact Sheet – CalFresh Benefits Increase (October 2021) Measure X Safety Net Presentation (July 2021) Immigration Information Impact Brief – Rule Change for Able-Bodied Adults Without Dependents (ABAWD) who receive CalFresh (February 2020) Fact Sheet – CalFresh Expansion (June 2019) Public Comment Opposing Proposed SNAP Rule Changes (March 2019) Texas Court Ruling on Affordable Care Act (December 2018) Children and Family Services Measure X Child Welfare Presentation (June 2021) Head Start and Community Services Measure X Early Learning Presentation (May 2021) Aging and Adult Services Measure X Older Adults Presentation (May 2021) EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services CFS Programs About CFS Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become a Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources & Partners CFS Policies Kinship Care Childrens Interview Center Safe & Stable Families Get Involved! Family & Children's Trust (FACT) Vestia - Basic Needs General Information About Benefit Programs Apply For Services Get Help With Your Case Health Coverage Medi-Cal & Health Coverage Options CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity General Assistance General Assistance (GA) File a GA Appeal CalWORKs CalWORKs Fact Sheet CCWORKs CalWORKs for Employers Welfare-to-Work (WTW) Transportation Housing Child Care Additional Programs Sun Bucks California Refugee & Immigrant Programs Advocacy Services County Burial Services Earn it! Keep It! Save It! (EKS) Homeless Services General Information About Aging & Adult Services Community Resources Information & Assistance Public Administrator Aging Area Agency on Aging (AAA) Adult Protective Services (APS) Advisory Council on Aging (ACOA) Health Insurance Counseling & Advocacy Program (HICAP) Cafe Costa In-Home Supportive Services (IHSS) IHSS IHSS Public Authority General Information About Community Services Apply to Teach Programs and Services Head Start/Preschool CAPP/CalWORKs Stage 2 Energy Assistance Contact Us Locations Search Submit Clear Overview Office of the Director About Us EHSD Public Information Sharing Tools Contra Costa Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Immigration Resources & Public Charge Information Children’s Services CFS Programs Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become A Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources and Partners CFS Policies Kinship Care Children’s Interview Center Safe & Stable Families Get Involved! Family & Children’s Trust (FACT) VESTIA Benefits General Information Get Help With Your Case Advocacy Services County Burial Services Earn It! Keep It! Save It! (EKS) Refugee & Immigrant Programs Are you homeless and need to pick up mail? General Assistance General Assistance Rights & Responsibilities Video How to File an Appeal CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity Health Coverage Options Medi-Cal & Health Coverage Options Medi-Cal/CalFresh Service Center Glossary of Health Care Terms CalWORKS CalWORKs Fact Sheet CalWORKs for Employers CCWORKS Welfare-to-Work Program Transportation Housing Childcare Cal-Learn Teen Program Aging & Disabled General Information Community Resources Information & Assistance Aging Adult Protective Services APS Mandated Reporters Contra Costa County Advisory Council on Aging In-Home Supportive Services (IHSS) IHSS IHSS Public Authority HICAP Health Insurance Counseling & Advocacy Program Community Services General Information About Community Services Apply to Teach Communication Portal Programs and Services Head Start/ Preschool CAPP/CalWORKs Stage 2 Energy Assistance Workforce Development Board Safe & Stable Families | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Children & Family Services → Safe & Stable Families Safe & Stable Families Promoting Safe & Stable Families (PSSF) This program offers a variety of services to meet community identified needs throughout Contra Costa County. Services include, but are not limited to: information and referral assistance, parenting classes, educational support groups, youth activities, and domestic violence counseling. Services are provided by collaborations of community based organizations and are free of charge. For more information on program development, email Jan Nelson at the Employment & Human Services Department at [email protected] . Quotes from PSSF Participants “At first I was afraid to come to the support group. Now I know that I can be strong, and that there are others to help me. I have found the strength to move forward with the help of all of the women in this group.” —Spanish Speaking Support Group Participant “A year ago, I was homeless, on drugs, without a concrete direction on where to go. After I had been in treatment and intensive counseling I still had one major issue to get my children back in my sole custody, and that was housing…the Baypoint Family Support Program was the answer to my problems.” —Baypoint PSSF Participant “I am now clean off drugs for 16 months, received Shelter Plus Care December 1997, and found a place to live with the help of the Pittsburg Preschool/Baypoint FPSP.” —Baypoint PSSF Participant “Thank you [Center for Human Development/North Richmond Family Preservation and Support (FPSP now PSSF)] for all the family support programs. The transportation program assistance provided me with bus tickets to get my son to the doctor 4 times…Please keep the transportation program because the community really needs it to help family and children for job interviews, employment, doctor appointments and food.” —North Richmond PSSF Participant Jan Nelson Employment & Human Services Department [email protected] EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services CFS Programs About CFS Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become a Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources & Partners CFS Policies Kinship Care Childrens Interview Center Safe & Stable Families Get Involved! Family & Children's Trust (FACT) Vestia - Basic Needs General Information About Benefit Programs Apply For Services Get Help With Your Case Health Coverage Medi-Cal & Health Coverage Options CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity General Assistance General Assistance (GA) File a GA Appeal CalWORKs CalWORKs Fact Sheet CCWORKs CalWORKs for Employers Welfare-to-Work (WTW) Transportation Housing Child Care Additional Programs Sun Bucks California Refugee & Immigrant Programs Advocacy Services County Burial Services Earn it! Keep It! Save It! (EKS) Homeless Services General Information About Aging & Adult Services Community Resources Information & Assistance Public Administrator Aging Area Agency on Aging (AAA) Adult Protective Services (APS) Advisory Council on Aging (ACOA) Health Insurance Counseling & Advocacy Program (HICAP) Cafe Costa In-Home Supportive Services (IHSS) IHSS IHSS Public Authority General Information About Community Services Apply to Teach Programs and Services Head Start/Preschool CAPP/CalWORKs Stage 2 Energy Assistance Contact Us Locations Search Submit Clear Overview Office of the Director About Us EHSD Public Information Sharing Tools Contra Costa Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Immigration Resources & Public Charge Information Children’s Services CFS Programs Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become A Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources and Partners CFS Policies Kinship Care Children’s Interview Center Safe & Stable Families Get Involved! Family & Children’s Trust (FACT) VESTIA Benefits General Information Get Help With Your Case Advocacy Services County Burial Services Earn It! Keep It! Save It! (EKS) Refugee & Immigrant Programs Are you homeless and need to pick up mail? General Assistance General Assistance Rights & Responsibilities Video How to File an Appeal CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity Health Coverage Options Medi-Cal & Health Coverage Options Medi-Cal/CalFresh Service Center Glossary of Health Care Terms CalWORKS CalWORKs Fact Sheet CalWORKs for Employers CCWORKS Welfare-to-Work Program Transportation Housing Childcare Cal-Learn Teen Program Aging & Disabled General Information Community Resources Information & Assistance Aging Adult Protective Services APS Mandated Reporters Contra Costa County Advisory Council on Aging In-Home Supportive Services (IHSS) IHSS IHSS Public Authority HICAP Health Insurance Counseling & Advocacy Program Community Services General Information About Community Services Apply to Teach Communication Portal Programs and Services Head Start/ Preschool CAPP/CalWORKs Stage 2 Energy Assistance Workforce Development Board Adult Protective Services | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Aging and Adult Services → Adult Protective Services Adult Protective Services Public Service Announcement: Adult Protective Services (APS) responds to confidential reports from anyone who suspects that an elderly person or an adult with a disability (dependent adult) who lives in Contra Costa County is being abused or neglected or is self-neglecting. Our 24-hour hotline is staffed by social workers who respond to these calls and will walk the caller through a series of questions to determine if a situation requires APS intervention. When a case is opened in APS, an APS social worker will be assigned to the case and will go out to the home of the alleged victim to determine what services, if any, are needed. Persons Who Are The Subject Of The Report As of January 1, 2022 California Bill AB-135 defines an “elder” as a person who is 60 years of age or older and a “dependent adult” as a person who is between 18 and 59 years of age, inclusive, and has prescribed limitations. Reporting Abuse Anyone interested in obtaining more information or who wishes to report adult or elder abuse should call 24 hours a day: Landlines in Contra Costa, call toll free 1 (800) 510-2020 Cell Phones or outside Contra Costa, call (925) 229-8434 Report online at www.reporttoaps.org (select Contra Costa County Intake Form) Fax APS at (925) 602-4195 ALL REFERRALS ARE CONFIDENTIAL Mandated Reporters Mandated reporters are individuals who because of their jobs are required by law to report known or suspected abuse. Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or private facility that provides care or services for elder or dependent adults, or any elders or dependent adult custodian, health practitioner, clergy member, or employee of a county adult protective services agency or a local law enforcement agency. [Welfare & Institution Code (“W&I”) section 15630(a)]. Mandated reporters include licensed practitioners, law enforcement, government agency employees, in-home supportive services providers, care custodians, clergy, financial institutions and animal control. Legal Requirements of Reporting Elder Abuse: APS Mandated Reporters APS Services APS accepts reports of abuse and neglect from the community and from mandated reporters. The purpose of APS is to investigate and seek to correct situations involving abuse, neglect or exploitation. This is accomplished through a thorough investigation of the allegations and the linking of the alleged victim with appropriate community resources. APS works with individuals, their families, friends, neighbors, and community agencies to provide services and help victims maintain themselves in a safe environment. Elder Abuse Prevention Project (EAPP) Home Safe Program Housing and Disability Advocacy Program (HDAP) Community Resources for Aging & Adult Services Information Regarding Contra Costa County Elder Court [PDF] Principles of APS Intervention A guiding principle for APS intervention is the right of the client for Self-Determination. Any APS client has the right to refuse or withdraw their consent for APS services. They have the right to reside in the least restrictive environment. APS does not have the right to impose its will upon others if they are capable of making a conscious choice. APS does not have the right to take someone into “protective custody”. Nor does APS have the authority to force adults to follow the recommended case plan. Types of Abuse Physical Abuse Including Sexual Abuse Indicators Include: Inadequately explained fractures, bruises, welts, cuts, sores and burns; Pressure or “bed sores (Decubitis ulcers); Medications used to restrain victims; Bleeding, swelling or bleeding in external genitalia, vagina or anal areas. Neglect (by self or others) Indicators Include: Lack of personal hygiene, food, water, clothing, or shelter; Medical care neglect including lack of medical aids (wheel chair, dentures, walker, glasses or medication); Demented victim left without proper care or supervision; Bed-bound victims left without proper care; Lack of clean, appropriate clothing or linens; Home cluttered, filthy, in a state of disrepair, or having health, fire or safety hazards; Home lacking minimum equipment and facilities (stove, refrigerator, heat, cooling, working plumbing and electricity); Animal Hoarding Financial Abuse Indicators Include: A lack of amenities that the victim can afford; Victim “voluntarily” giving inappropriate financial reimbursement for needed care and companionship; Caretaker has control of victim’s money but is failing to provide for victim’s needs; Caretaker using victim’s financial resources for their own needs; and Victim has signed property transfers, Power of Attorney, new will, etc. when unable to comprehend the transaction; Suspicious withdrawals and unusual bank activities. Psychological Abuse Indicators Include: Caretaker isolates victim by restricting visits and phone calls – may not want to let someone into home to speak to victim – and; Caretaker is violent, aggressive, controlling, addicted, or uncaring; Includes insults, yelling and threats of harm or isolation Important Links: Information and Assistance Adult Protective Services Senior Health Health Insurance Counseling and Advocacy Program (HICAP) Long Term Care Ombudsman Beat the Heat TO REPORT ELDER ABUSE: Call Adult Protective Services at (925) 229-8434 or 1 (800) 510-2020 Report online at www.reporttoaps.org (select Contra Costa County Intake Form) Fax APS at (925) 602-4195 All referrals are confidential EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services CFS Programs About CFS Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become a Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources & Partners CFS Policies Kinship Care Childrens Interview Center Safe & Stable Families Get Involved! Family & Children's Trust (FACT) Vestia - Basic Needs General Information About Benefit Programs Apply For Services Get Help With Your Case Health Coverage Medi-Cal & Health Coverage Options CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity General Assistance General Assistance (GA) File a GA Appeal CalWORKs CalWORKs Fact Sheet CCWORKs CalWORKs for Employers Welfare-to-Work (WTW) Transportation Housing Child Care Additional Programs Sun Bucks California Refugee & Immigrant Programs Advocacy Services County Burial Services Earn it! Keep It! Save It! (EKS) Homeless Services General Information About Aging & Adult Services Community Resources Information & Assistance Public Administrator Aging Area Agency on Aging (AAA) Adult Protective Services (APS) Advisory Council on Aging (ACOA) Health Insurance Counseling & Advocacy Program (HICAP) Cafe Costa In Help | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Help Get Help With Your Case Visit BenefitsCal to apply for new benefits, check your current benefits, send documents, submit forms and more. The below options are for open / pending CalFresh & Medi-Cal cases E-mail My Worker Send a message to your case worker. Upload Documents Upload documents and images to your case or worker. Report Changes Report income, address and household changes to your case worker. Common Questions Answers to common questions Quick Tips Update your case quickly: Call the Service Center ( 866.663.3225 ) early when the queue opens at 8 a.m., Monday-Friday. Apply for services online: BenefitsCal.com - Apply for services, make changes and send documents Keep Your Medi-Cal Coverage! Update your information so Medi-Cal can reach you when it’s time to renew. You will get a letter in the mail that tells you if your Medi-Cal was renewed automatically or if the County needs more information. If you receive a renewal packet or a notice asking for more information, you may submit it by mail, phone, in person, or online. For more information or to sign up for email and text alerts, visit KeepMediCalCoverage.org . Medi-Cal Renewal Scam Alert The Department of Health Care Services (DCHS) has received reports that scammers and bad actors are contacting Medi-Cal members to require a fee to apply for or renew their Medi-Cal. Contra Costa County and the State of California will never require payment in the Medi-Cal application or renewal process. Please be alert for potentially fraudulent calls and suspected Medi-Cal fraud, and report these incidents to DHCS by emailing [email protected] . Alerta de Estafas de Medi-Cal Renovación El Departamento de Servicios de Atención Médica (DHCS, por sus siglas en inglés) ha recibido informes que hay estafadores y personas haciéndose pasar por representantes de Medi-Cal y que están pidiendo tarifa/pago por ayudar a personas con su solicitud o renovación de solicitud de Medi-Cal. El Condado de Contra Costa y el estado de California nunca requiere pago por ayudarles con la solicitud o renovación de Medi-Cal. Por favor, estén al pendiente ante posibles estafas, y cualquier estafa potencial o conocida, reporten por correo electrónico al [email protected] . Learn About BenefitsCal Learn How to Request an EBT Card Watch how-to videos to learn about using BenefitsCal: How to create an account How to apply for benefits Learn How to Request an EBT Card EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services CFS Programs About CFS Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become a Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources & Partners CFS Policies Kinship Care Childrens Interview Center Safe & Stable Families Get Involved! Family & Children's Trust (FACT) Vestia - Basic Needs General Information About Benefit Programs Apply For Services Get Help With Your Case Health Coverage Medi-Cal & Health Coverage Options CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity General Assistance General Assistance (GA) File a GA Appeal CalWORKs CalWORKs Fact Sheet CCWORKs CalWORKs for Employers Welfare-to-Work (WTW) Transportation Housing Child Care Additional Programs Sun Bucks California Refugee & Immigrant Programs Advocacy Services County Burial Services Earn it! Keep It! Save It! (EKS) Homeless Services General Information About Aging & Adult Services Community Resources Information & Assistance Public Administrator Aging Area Agency on Aging (AAA) Adult Protective Services (APS) Advisory Council on Aging (ACOA) Health Insurance Counseling & Advocacy Program (HICAP) Cafe Costa In-Home Supportive Services (IHSS) IHSS IHSS Public Authority General Information About Community Services Apply to Teach Programs and Services Head Start/Preschool CAPP/CalWORKs Stage 2 Energy Assistance Contact Us Locations Search Submit Clear Overview Office of the Director About Us EHSD Public Information Sharing Tools Contra Costa Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Immigration Resources & Public Charge Information Children’s Services CFS Programs Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become A Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources and Partners CFS Policies Kinship Care Children’s Interview Center Safe & Stable Families Get Involved! Family & Children’s Trust (FACT) VESTIA Benefits General Information Get Help With Your Case Advocacy Services County Burial Services Earn It! Keep It! Save It! (EKS) Refugee & Immigrant Programs Are you homeless and need to pick up mail? General Assistance General Assistance Rights & Responsibilities Video How to File an Appeal CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity Health Coverage Options Medi-Cal & Health Coverage Options Medi-Cal/CalFresh Service Center Glossary of Health Care Terms CalWORKS CalWORKs Fact Sheet CalWORKs for Employers CCWORKS Welfare-to-Work Program Transportation Housing Childcare Cal-Learn Teen Program Aging & Disabled General Information Community Resources Information & Assistance Aging Adult Protective Services APS Mandated Reporters Contra Costa County Advisory Council on Aging In-Home Supportive Services (IHSS) IHSS IHSS Public Authority HICAP Health Insurance Counseling & Advocacy Program Community Services General Information About Community Services Apply to Teach Communication Portal Programs and Services Head Start/ Preschool CAPP/CalWORKs Stage 2 Energy Assistance Workforce Development Board Web Accessibility | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Web Accessibility Accessibility Support Information If you use assistive technology (such as a Braille reader or a screen reader) and the format of any material on this website interferes with your ability to access information, please  contact us . To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Accessibility Design Guidelines Our website has been designed with the following accessibility guidelines in mind: We work to comply with  WCAG 2.2 A and AA  referring to website accessibility standards. If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to  contact us . EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library ADA Accessibility Social Media Policy © 2026 Contra Costa County Employment & Human Services CFS Programs About CFS Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become a Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources & Partners CFS Policies Kinship Care Childrens Interview Center Safe & Stable Families Get Involved! Family & Children's Trust (FACT) Vestia - Basic Needs General Information About Benefit Programs Apply For Services Get Help With Your Case Health Coverage Medi-Cal & Health Coverage Options CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity General Assistance General Assistance (GA) File a GA Appeal CalWORKs CalWORKs Fact Sheet CCWORKs CalWORKs for Employers Welfare-to-Work (WTW) Transportation Housing Child Care Additional Programs Sun Bucks California Refugee & Immigrant Programs Advocacy Services County Burial Services Earn it! Keep It! Save It! (EKS) Homeless Services General Information About Aging & Adult Services Community Resources Information & Assistance Public Administrator Aging Area Agency on Aging (AAA) Adult Protective Services (APS) Advisory Council on Aging (ACOA) Health Insurance Counseling & Advocacy Program (HICAP) Cafe Costa In-Home Supportive Services (IHSS) IHSS IHSS Public Authority General Information About Community Services Apply to Teach Programs and Services Head Start/Preschool CAPP/CalWORKs Stage 2 Energy Assistance Contact Us Locations Search Submit Clear Overview Office of the Director About Us EHSD Public Information Sharing Tools Contra Costa Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Immigration Resources & Public Charge Information Children’s Services CFS Programs Family Reunification Family Maintenance Family Finding Adoption Independent Living Skills (ILSP) CSEC (Commercially Sexually Exploited Children) Foster Care Resource Family Approval Become A Foster Parent Foster Care Benefits Kin-GAP Scholarships Need to $ucceed Scholarship Resources and Partners CFS Policies Kinship Care Children’s Interview Center Safe & Stable Families Get Involved! Family & Children’s Trust (FACT) VESTIA Benefits General Information Get Help With Your Case Advocacy Services County Burial Services Earn It! Keep It! Save It! (EKS) Refugee & Immigrant Programs Are you homeless and need to pick up mail? General Assistance General Assistance Rights & Responsibilities Video How to File an Appeal CalFresh CalFresh Electronic Benefits Transfer (EBT) CalFresh Program Integrity Health Coverage Options Medi-Cal & Health Coverage Options Medi-Cal/CalFresh Service Center Glossary of Health Care Terms CalWORKS CalWORKs Fact Sheet CalWORKs for Employers CCWORKS Welfare-to-Work Program Transportation Housing Childcare Cal-Learn Teen Program Aging & Disabled General Information Community Resources Information & Assistance Aging Adult Protective Services APS Mandated Reporters Contra Costa County Advisory Council on Aging In-Home Supportive Services (IHSS) IHSS IHSS Public Authority HICAP Health Insurance Counseling & Advocacy Program Community Services General Information About Community Services Apply to Teach Communication Portal Programs and Services Head Start/ Preschool CAPP/CalWORKs Stage 2 Energy Assistance Workforce Development Board CSEC (Commercially Sexually Exploited Children) | EHSD We’re actively working to make our data dashboards and PDFs fully accessible to meet ADA and WCAG 2.1 AA standards. I f you need help accessing any document or visual, please contact us at [email protected] . Overview Office of the Director About Us EHSD Public Information Sharing Tools Alliance To End Abuse Policy & Planning Employment Contracting Opportunities Ombudsperson Welfare Fraud & Collections Contact Us Locations Search Submit Clear Children's Services Benefits Aging & Adult Community Services Workforce Development Board Menu Home → Children & Family Services → CSEC (Commercially Sexually Exploited Children) How you can help end child sexploitation Cómo puedes ayudar acabar con la explotación sexual de niños y niñas Commercially Sexually Exploited Children The commercial exploitation of children (CSEC) refers to the act of sexually abusing a child for economic gain through force, fraud, or coercion. Some warning signs: Chronically runs away from home or placement, with no explanation of whereabouts References frequent travel to other cities or states Changes in behavior, attire, or material possessions Reference to an older boyfriend/girlfriend Are you a child or teen who needs support? 24-hour Crisis Line – Community Violence Solutions (CVS) (800) 670-7273 Are you a community organization or agency helping to end child sexploitation? For CSEC/Y inquiries, referrals, trainings, email [email protected] For CSEC/Y safety planning & coordinated services, schedule a Multi-Disciplinary Team (MDT). Contact Natalie Oleas at (925) 521-6366 or [email protected] for more information. --> CSEC Program Vision Statement “We work to end CSEC/Y through the identification, intervention, and education.” The Children and Family Services Commercially Sexually Exploited Children/Youth (CFS CSEC) Team supports CFS staff to ensure children and youth who are at-risk or have been commercially sexually exploited get the support and resources they need. The team continues to explore practices to improve the early identification of commercially sexually exploited children and youth to reduce and prevent prolonged abuse and raise awareness of child sex trafficking. Drop-In center and groups at CVS Antioch (301 West 10th Street) on Mondays & Tuesdays, 2 to 6 p.m. San Pablo (2101 Van Ness Street) on Wednesdays from 2 to 6 p.m. & Thursdays from 3 to 7 p.m. More Resources Child Abuse Hotline (877) 881-1116 Contra Costa Crisis Center 24-hour Crisis Line: (800) 833-2900 National Center for Missing & Exploited Children (NCMEC) (800) 843-5678 National Human Trafficking Hotline (888) 373-7888 Sexual Assault Centers in California EHSD Home Contact Find an Office Join The Team Website Accessibility Site Map Terms of Use Staff Newsletter County Links Contra Costa County Board of Supervisors Sheriff Health Services Library