◈ Homepage — http://www.forethought.ai/A new chapter begins: Forethought is now part of Zendesk Learn More Skip To Main Content Solutions Overview Agentic AI for CX—designed for every role and industry. Learn more BY ROLE CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Agents Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Channels Channels Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Resources Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. FEATURED CX Leaders Guide to AI Pricing Request Demo AI AGENT PLATFORM FOR CUSTOMER SUPPORT & SERVICE TEAMS Enterprise AI Agents for Every Customer Moment Website Why Forethought is the undisputed AI in CX leader Fully Agentic Fully Agentic Forethought’s AI agents don’t just understand intent—they reason, decide, and take action using your business policies to deliver end-to-end AI customer support. Trained on Your Data Trained on Your Data Forethought's AI agents learn from your past tickets and help center content to deliver accurate, personalized AI customer service from day one. Multi-Agent System Multi-Agent System Deploy AI agents that collaborate across your customer journey by identifying, solving, classifying, and supporting your team without added overhead. Leading the market with unmatched results Forethought is the leading AI agent for customer support platform—recognized by G2 for ROI and customer satisfaction. Our AI Agents don’t just automate, they deliver. Want to see for yourself? Try a proof of concept. Read the 2025 Benchmark Report ROI 15x Average return on investment DECREASED RESPONSE TIME 55% Average reduction in first response time UP TO 98% Resolution rate FORETHOUGHT MULTI-AGENT SYSTEM AI agents for smarter customer support Take a sneak peek behind the scenes with our interactive demo. OUR MULTI-AGENT SYSTEM From insights to resolution—AI agents that do it all Our Platform AI-Surfaced Insights Fix gaps before they become problems. ‍ Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, optimize AI workflows, and lower costs. Learn More Omnichannel Agent Resolve issues instantly across any channel. Deliver personalized, human-like, 24/7 AI customer support across chat, email, voice, and more—all from one customer experience AI platform. Learn More Smarter Ticket Classification Get every ticket to the right agent, fast. ‍ Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses. Learn More Agentic AI Copilot Empower human agents with an AI copilot. Give agents real-time insights, next steps, and intelligent responses with AI workflows—all without ever leaving your helpdesk. Learn More Read customer success stories Upwork Reduces Time to Resolution by 50% with Forethought “We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage” Alix Perez Project Manager for Chatbot & Help Center Products Read Case Study 90% Accuracy & coverage in classifying new tickets 50% Reduction in time to resolution 65% Average self-serve rate Cotopaxi Hits 168% ROI in Six Months with Forethought “When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.” Alexia Bench Consumer Insights Manager Read Case Study 4.5 CSAT 28% Increase in deflection rate 168% ROI YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve “We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.” Michael Trojan User Success Specialist (AI) Read Case Study 80% Ticket deflection rate 4.0 CSAT SOLUTIONS BY ROLE & INDUSTRY Scalable enterprise AI agents for support teams Forethought helps enterprise support teams deliver faster resolutions, empower agents, and create exceptional customer experiences—whether you operate globally or regionally. View All Solutions ROLE Support Agents Resolve issues faster and deliver the kind of support customers remember—for all the right reasons. Learn More INDUSTRY SaaS INTEGRATION Helpdesk ROLE Operations INDUSTRY Ecommerce and Retail Trusted by brands delivering exceptional service Recent Press “What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.” Forbes This Startup Raised $17 Million to Take On Customer Service With AI “When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.” TechCrunch Battlefield winner Forethought adds tool to automate support ticket routing “Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.” Entrepreneur 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small Explore more from Forethought View Resources REPORT 2025 AI in CX Benchmark Report Get Started Today BLOG Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More BLOG How Do Consumers Really Feel About Customer Support? New Consumer Survey Reveals Key Trends Read More Support that’s faster, smarter, and more human Free your team to focus on high-value customer conversations that build lasting customer relationships. Request a Demo Still deciding? Explore how support teams succeed with Forethought Learn how Forethought’s multi-agent system works See how Forethought started and where we’re headed BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content  Engineering Product BY MOMENT Engage Expand Retain Qualify Enable  Support PRODUCT Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing CHANNELS Overview Email Chat Voice Slack Headless COMPANY About Us Careers Press Contact Us RESOURCES Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring ◈ Interior Pages — 59 pages crawledFAQs | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Frequently Asked Questions ‍ Still need help? ‍Forethought FAQ What makes Forethought different from other AI customer support tools? Forethought’s multi-agent system takes a human-centered approach, using Autoflows—our agentic AI reasoning engine—to understand customer intent, reason through complex business policies, and resolve issues end-to-end. Ready on day one, Forethought trains on your historical support data to generate Autoflow policies, surface knowledge gaps, and create new help center content. With agents to help you Discover what needs attention, Solve issues automatically, Triage tickets intelligently, and Assist human agents to perform at their best, your team moves faster, lowers costs, and delivers better customer experiences across every channel. ‍ What are you using to train your AI models? Forethought trains its AI models using a combination of proprietary data, customer-specific data, and extensive natural language processing techniques. This ensures the AI understands the nuances of different industries and customer needs. What system(s) do I need to use Forethought? Forethought integrates seamlessly with existing customer support systems such as Zendesk, Salesforce, and other major CRM platforms. The most updated list of integrations can be found here . Does Forethought’s AI just suggest articles? No—Forethought’s AI goes far beyond article suggestions. It uses agentic AI to understand intent, automate responses, resolve issues end-to-end with Autoflows, classify and prioritize tickets, and assist human agents with real-time insights while discovering how to deliver smarter, faster support across every channel. How many tickets does Forethought need to work well? Forethought’s AI performs effectively with a historical ticket data volume of 20,000+ and requires at least 2,000 email or chat tickets per month to operate smoothly. Does Forethought learn customer-facing or internal-facing knowledge? Forethought’s AI learns from both customer-facing and internal-facing knowledge. This dual approach ensures it can address a wide range of inquiries accurately, leveraging all available information to improve response quality. What knowledge sources can Forethought’s AI use? Forethought integrates seamlessly with existing customer support systems and knowledge sources. The most updated list of integrations can be found here . What types of problems can AI solve in customer service? AI can handle a wide range of support challenges—from resolving repetitive customer inquiries to automatically routing and prioritizing tickets, and even surfacing insights to improve your help content. With Forethought, AI becomes an extension of your team—trained on your historical data to deliver accurate, personalized support that boosts agent productivity, improves response times, and enhances the overall customer experience. If I want to deflect tickets, do I need to use a chatbot? Many chatbots fail to provide a good customer experience. Forethought is an AI Agent, meaning it helps you deflect tickets effectively through workflows and autonomous workflows. Our AI solutions enhance both customer and agent experiences by intelligently routing and resolving inquiries. What is Forethought's implementation process like? Forethought’s implementation is simple and fast. Our AI begins training on your historical support data from day one, so you can start seeing value quickly. Most teams are fully set up within 30–90 days, and once implementation is complete, you’ll be paired with a Customer Success Manager to support ongoing success. For more complex setups, we also offer support engineer services. What customer support channels do you cover? Our Solve agent covers chat, email, voice, Slack, mobile apps, and API-based channels—so you can deliver consistent, high-quality support wherever your customers need you. How can I protect my customers’ experience while tapping into the power of automation and AI? Forethought uses AI that feels natural—responding with clear, human-like language, asking the right follow-up questions, and only escalating to an agent when needed. Every interaction is designed to feel helpful, consistent, and personalized—so your customers get fast answers without losing the human touch. What AI Agents do you have for Customer Support? Forethought offers a suite of AI Agents designed to support every part of the customer experience: Solve : Automatically resolves common customer issues across channels like chat, email, voice, and more Assist : Supports human agents in real time with relevant suggestions and context Discover : Identifies gaps in your knowledge base and helps generate new content Triage : Classifies, prioritizes, and routes tickets to the right place faster Together, these agents help you deliver faster resolutions, reduce agent workload, and improve customer satisfaction. ‍ How does Forethought hand off to a human agent? When Forethought’s AI determines that a customer inquiry needs human support—or when a customer asks to speak with an agent—it seamlessly transfers the conversation. The handoff includes full context from the AI interaction, so agents can pick up right where the customer left off without asking them to repeat information. How does Forethought tag a ticket, and what data points can it detect? Forethought uses agentic AI models to automatically tag tickets based on data points like customer intent, sentiment, urgency, language, product type, and more. These tags help prioritize and route tickets to the right human agent faster—ensuring smarter workflows and better customer experiences. What is your pricing? For detailed information on our product offerings and pricing, please learn more here . AI FAQ What is Agentic AI? Agentic AI refers to artificial intelligence that can autonomously understand, plan, and take action to achieve a goal—without needing instructions from a decision tree. In customer support, it means going beyond simple responses to fully resolving issues from start to finish using intelligent reasoning. What does Natural Language Understanding mean? Natural Language Understanding (NLU) is an advanced subset of AI. Unlike basic Natural Language Processing (NLP), which Privacy Policy | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Privacy Policy Last Updated: May 6, 2026 Forethought Technologies, Inc. (‘ Forethought ’ or ‘ we ’ or ‘ us ’ or ‘ our ’), a Zendesk Company, collects and processes your personal information in accordance with this Privacy Policy (‘ Policy’ ). This Privacy Policy describes rights that you may have and our obligations, and explains how, why and when we process your personal information when you: visit, interact with or use any of our websites (including www.forethought.ai and applicable sub-domains) and mobile apps that link to this Policy, or integrations with third-party services, social media pages, online advertisements, marketing, sales communications, or other interactions with us; visit, interact with or use any of our offices, events, sales, marketing, and other offline activities; submit a job application to Forethought; and/or purchase or use any Forethought products and services as an authorized end user (for example, as an individual customer or as an authorized team member of one of our business customers), when we act as a data controller of your personal information. When we refer to any combination of the above, we use the term ‘ Services ’. ‘ You ’ means you as the user of the Services, whether you are a visitor to our websites, offices or social media pages; a recipient of our communications or online advertisements; a job applicant; a user of our Services; or another individual whose information we have collected pursuant to this Policy. In connection with the provision of specific Services, we may provide additional “just-in-time” disclosures or additional information about our data processing practices. These notices may supplement this Policy or clarify Forethought’s privacy practices in the circumstances described or may provide you with additional choices about how Forethought processes your personal information. This Policy does not apply: to websites, products, or services that display or link to different privacy statements or that are operated by companies other than Forethought, or to business activities or practices of third parties; or to the extent we process personal information in the role of a data processor / service provider on behalf of our business customers. Please see the “Personal Information We Process On Behalf of our Customers” section below for further information. When you access or use our Services, you acknowledge that you have read this Policy and understand its contents. Your use of our Services and any dispute over privacy is subject to this Policy and any applicable service terms (including any applicable limitations on damages and the resolution of disputes). 1. About Forethought Forethought Technologies, Inc. and Zendesk, Inc. are the joint data controllers of your personal information as described in this Policy, unless otherwise specified. Forethought has developed an intelligent information-retrieval and question-answering engine for the enterprise. Agatha provides the following services: Unified indexing of corporate knowledge bases Natural Language Search + Question Answering of indexed documents Document triaging, including routing, tagging, categorization, spam detection, escalations and more Automatic response to customer support questions Agatha accelerates decision making processes and access to information for line-of-business workers. Forethought operates several websites including www.forethought.ai and applicable sub-domains. We also offer several apps and integrations for services such as Zendesk and Salesforce. These can be found in the relevant app stores or app marketplaces. You can find out more about us and our products and services here . 2. Personal Information We Process on Behalf of our Customers In general, Forethought sells its product and services to business customers. As a result, for much of the personal information we process through our product and services, we act as the data processor or sub-processor when processing personal information. This means that it is our business customers that control what personal information we collect and how we use it. If you have privacy related questions or concerns about the privacy practices of or the choices the relevant business customer has made to share or collect your personal information with us, please contact the relevant business customer directly or review their privacy policies. Forethought Google Connector uses Google APIs according to the Google API Services User Data Policy . More information can be found here . We are not responsible for the privacy or data security practices of our business customers, which may differ from those set forth in this Policy. 3. 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This may include: Contact information (such as your name, email address, address or phone number) Professional information (such as your employer name, address, job title, department or job role); Marketing information (such as your contact preferences); Authentication information (such as your username, password, public keys or API tokens); Payment information (such as your bank account, credit or debit card information, and billing address); Applicant information if you apply for a job with Forethought (such as your resume, desired pay, education and work history, whether you are over the age of 18, and visa status. You also may choose to provide your gender, ethnicity, veteran status, disability status, and links to your website, blog, portfolio, or LinkedIn profile); and Online content (which includes personal information disclosed by you on message boards, chat features, and other services or p Retain Customers with AI Agents | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo By Customer Moment AI agents that step in when it matters most CX AI agents that go beyond deflection to act on customer signals and turn at-risk interactions into opportunities to retain and build loyalty. Request Demo Why CX Leaders Choose Forethought CX agents designed to retain customers Retention is part of the customer experience. Forethought’s AI agents catch cancel signals early, route requests to the right team, and step in with timely offers to keep customers loyal. View All Solutions Retention AI Agents Build AI agents that capture cancellation reasons up front and trigger the right response such as retroactive discounts, product swaps, or exchanges. Early Intervention Spot problems as they happen and automatically switch from CX to retention agents to protect customer loyalty. One Unified Platform Manage all your AI agents in one place to deliver a connected, consistent experience for every customer. key features CX AI agents that fuel customer growth ‍ Request Demo Multi-agent Flows Custom Events & Triggers Agentic AI Copilot Multi-agent Flows Switch between AI workflows so you have the right agent intereacting with customers across their preferred channel to route or resolve rentention-related requests. Custom Events & Triggers Detect churn signals during customer conversation based on topics or negative sentiment and launch retention AI workflows instantly. Agentic AI Copilot Surface playbooks, best practices, and next-best actions in real time so human agents can save accounts with confidence. How customers grow loyalty with Forethought Forethought customers across industries are using AI agents to turn conversations into opportunities. With Forethought’s multi-agent system, leaders can automate cancel flows, route sensitive requests, and empower agents with real-time guidance to reduce churn and protect revenue without disrupting the customer experience. SaaS Routes cancel signals directly to retention queues so the right agents can intervene immediately. By detecting cancellation intent early, this team ensures at-risk customers get fast, personalized support instead of falling through the cracks. Health & Wellness Uses Assist, agentic AI copilot, to surface real-time guidance and troubleshooting steps for agents handling complex product issues. This makes new agents sound like seasoned experts, speeds up resolution, and prevents customer frustration from turning into churn. Explore more from Forethought View Resources Blog Forethought: The First Multi-Agent, Omnichannel AI for Customer Experience Read More Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog Introducing Assist Agent and Agent QA: A New Era of Human-AI Collaboration in CX Read More View More Go beyond automation—deliver faster, smarter customer support Give your teams the confidence and time to focus on impactful, high-value customer interactions. Request a Demo Still deciding? See how top customers transform their CX teams Learn how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Agent QA | QA for Every Customer Interaction of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Agent QA AI-Powered Quality Assurance Unlock your team’s full potential Evaluate 100% of customer interactions, uncover performance insights instantly, and coach your team to excellence. Get Started Build a high-performing support team with AI that adapts to your business, customizes QA to your goals, and saves managers hours on manual reviews. Proven success 100% Conversations scored 1.2 billion Interactions handled monthly 25%+ Higher CSAT after QA rollout Outcomes that scale with you Consistent teams means happier customers Every customer interaction is a chance to deliver exceptional service. Traditional QA only catches a fraction of what’s really happening. ‍ With personalized scoring logic, actionable insights, and agent-level dashboards, QA becomes an engine of continuous improvement. Request Demo Complete Visibility, Custom Control Score every conversation with AI and track results using custom rubrics that match your brand voice, channels, and business priorities. Coaching That Drives Real Improvement Use clear performance insights and trend analysis to identify coaching moments and guide every agent toward measurable growth. Performance That Scales With You Set performance goals, track top movers, and adapt QA standards as your team evolves in one centralized dashboard. Agent QA Features From evaluation to improvement AI QA Scoring Automatically evaluate 100% of support tickets across chat, email, and voice using AI metrics like empathy, grammar, and resolution quality, or your own metrics, and build a rubric unique to your company. Custom Rubrics Build rubrics tailored to your QA needs. Score by agent group, channel, or ticket type, and define how each metric impacts overall performance. Exclude or weight rubrics to focus on what truly matters to your business. Dynamic Rubrics Evolve your QA program as your business changes. Create logic-based rules that automatically adjust rubrics based on context, ticket metadata, or workflow stage. Agent Dashboards Empower agents with personalized dashboards to monitor their scores, trends, and key focus areas to drive self-improvement between review cycles. Performance Goals Set measurable goals by rubric or category and track progress to celebrate top performers. Helpdesk Integrations Connect seamlessly to Zendesk, Salesforce, Freshdesk, or Kustomer. Keep QA data unified across your support workspace. How our customers succeed Read Success Stories "When you buy Forethought, you're not just buying a tool—you’re getting real support behind it. And it’s not just one feature either. It’s a combination of solutions that actually work together. Honestly, we got more than we expected." Tanya Budaieva Technical Support Specialist Read Case Study 87% Deflection rate with maintained personalization 4.2 CSAT reflecting improved quality of service 1.5 Weeks to implementation Read Case Study OUR cx Intelligence layer How Forethought works Forethought easily integrates with your CX tech stack to automate support, improve team efficiency, and boost customer satisfaction—without a heavy lift. Learn More Trains on Your Data Forethought connects to your helpdesk, knowledge base, CRM, and API management platform—learning from your historical support data from day one. Discover: Identify Gaps & Automate Workflows Once connected, our Discover agent analyzes your data to surface knowledge gaps and generate Autoflows —agentic AI workflows that fully resolve customer issues. Solve: Resolve Customer Issues End-to-End When your customer seeks support from any channel, our Solve agent detects their intent and instantly resolves the issue with the right Autoflow or knowledge base article—all through a fast, human-like conversation. Triage: Smarter Ticket Classification If human support is needed, our Triage agent tags and prioritizes the ticket, ensuring it reaches the right agent at the right time. Assist: Empower Agents with an Agentic AI Copilot As soon as the ticket reaches your agent, our Assist agent steps in—surfacing the right Autoflow to guide resolution and drafting a complete response, even for complex cases. Agent QA: Score Every Interaction CX leaders get real-time visibility into agent performance and coaching opportunities. Replace manual spot checks with objective, customizable scoring so teams can improve quality, consistency, and CSAT at scale. How Sally transformed support with Forethought Discover Solve Triage Assist QA Discover: Sally Finds the Gaps—and the Opportunities Meet Sally. Sally was just promoted to lead Support and CX Ops at her company with a mission t o make customers love their experience. First, Sally needs a clear view of how her department is performing. With Forethought’s Discover Agent , she gets instant insights from historical ticket data and knowledge base content— from overall volume to top contact drivers. Discover also highlights gaps in her support content and even auto-generates articles and Autoflows (agentic AI workflows) to help her team resolve more issues, faster—giving customers the answers they need and a better experience every time. Not a bad way to kick off her new role. Explore Discover Solve: Scaling Support Without Adding Headcount Sally is ready to take action. The challenge? She can’t hire more human agents. The solution? Forethought’s Solve Agent. With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach. Using the Autoflows she built in Discover , Solve understands each customer’s intent and takes the right action—no decision trees, no manual routing. Now, Sally can scale support, cut costs, and give her agents time back to focus on more complex, high-value work. A win for everyone. Explore Solve Triage: Smart Handoffs That Keep the Experience Human “What if a customer wants to talk to a human?” That’s one of the first questions Sally asked because delivering a world-class customer experience is her top priority. If Solve can’t resolve a customer inquiry or a customer asks to speak with an agent, Triage takes over. It instantly classifies and prioritizes the ticket, ensuring it reaches the right agent at the Forethought Triage | Customer Service Analytics AI of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Triage Smarter Ticket Classification Classify and prioritize every ticket Detect urgency, sentiment, and intent in each ticket—applying the right tags and priorities instantly. Get Started With ready-to-use and customizable models, Triage gets each ticket to the right human agent at the right time—so issues are resolved faster and the customer experience feels effortless and positive. Proven success 15x ROI 100+ Languages supported Up to 98% Ticket prediction rate Smarter Ticket Triage Prioritize what matters Triage takes the manual work out of ticket handling—so your team can focus on solving problems, not sorting them. With smarter organization and faster prioritization, customers get the help they need sooner, and agents can work more efficiently. Request Demo Faster Response Times By automatically tagging and prioritizing tickets, Triage helps your team respond to the right issues sooner—reducing delays and improving overall support efficiency. Less Manual Work for Human Agents Triage removes the need for customer service teams to sort, classify, or filter tickets, freeing them up to focus on solving customer problems instead of managing queues. Smarter Operations, Happier Customers With better ticket organization and fewer misrouted cases, customers get help faster—leading to smoother customer interactions and higher satisfaction. Triage Features Smarter ticket handling from the start AI-Powered Ticket Tagging Automatically applies accurate tags to tickets using AI trained on your historical data—no manual effort required. Sentiment and Urgency Detection Analyzes tone, urgency, and customer satisfaction to prioritize cases so your team can focus on what matters most. Spam Filtering Filters out spam with high accuracy, reducing noise in your queue so your team can focus on real customer issues. Custom and Ready-to-Use Models Get started quickly with ready-to-use models for sentiment, language, and spam—or train custom models to fit your support needs. How our customers succeed Read Success Stories “It’s great that we’ve created something our agents love. They’re not worried about their jobs going away; they see Forethought as their teammate so they can focus on enhancing the experience for our members.” Emily Pearce Senior Director of Global Customer Care Read Case Study 93% First contact resolution 70% Deflection rate 80% Engagement rate Read Case Study OUR Multi-Agent system How Forethought works Forethought easily integrates with your CX tech stack to automate support, improve team efficiency, and boost customer satisfaction—without a heavy lift. Learn More Trains on Your Data Forethought connects to your helpdesk, knowledge base, CRM, and API management platform—learning from your historical support data from day one. Discover: Identify Gaps & Automate Workflows Once connected, our Discover agent analyzes your data to surface knowledge gaps and generate Autoflows —agentic AI workflows that fully resolve customer issues. Solve: Resolve Customer Issues End-to-End When your customer seeks support from any channel, our Solve agent detects their intent and instantly resolves the issue with the right Autoflow or knowledge base article—all through a fast, human-like conversation. Triage: Smarter Ticket Classification If human support is needed, our Triage agent tags and prioritizes the ticket, ensuring it reaches the right agent at the right time. Assist: Empower Agents with an Agentic AI Copilot As soon as the ticket reaches your agent, our Assist agent steps in—surfacing the right Autoflow to guide resolution and drafting a complete response, even for complex cases. Agent QA: Score Every Interaction CX leaders get real-time visibility into agent performance and coaching opportunities. Replace manual spot checks with objective, customizable scoring so teams can improve quality, consistency, and CSAT at scale. How Sally transformed support with Forethought Discover Solve Triage Assist QA Discover: Sally Finds the Gaps—and the Opportunities Meet Sally. Sally was just promoted to lead Support and CX Ops at her company with a mission t o make customers love their experience. First, Sally needs a clear view of how her department is performing. With Forethought’s Discover Agent , she gets instant insights from historical ticket data and knowledge base content— from overall volume to top contact drivers. Discover also highlights gaps in her support content and even auto-generates articles and Autoflows (agentic AI workflows) to help her team resolve more issues, faster—giving customers the answers they need and a better experience every time. Not a bad way to kick off her new role. Explore Discover Solve: Scaling Support Without Adding Headcount Sally is ready to take action. The challenge? She can’t hire more human agents. The solution? Forethought’s Solve Agent. With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach. Using the Autoflows she built in Discover , Solve understands each customer’s intent and takes the right action—no decision trees, no manual routing. Now, Sally can scale support, cut costs, and give her agents time back to focus on more complex, high-value work. A win for everyone. Explore Solve Triage: Smart Handoffs That Keep the Experience Human “What if a customer wants to talk to a human?” That’s one of the first questions Sally asked because delivering a world-class customer experience is her top priority. If Solve can’t resolve a customer inquiry or a customer asks to speak with an agent, Triage takes over. It instantly classifies and prioritizes the ticket, ensuring it reaches the right agent at the right time. Triage’s agentic AI automatically tags tickets based on sentiment, language, and urgency. Sally’s company serves a global customer base across multiple products, so she built a custom model to route tickets by product type and region—no manual sorting needed. Smarter workflows, faster handoffs, and happier customers (and agents). Get Started Today Assist: Helping Agents Work Faster, Smarter, and With Confidence Sally knows how tough it can be to keep customers happy. Now, sh AI Customer Service Agent | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo AI Agents for Customer Support Teams AI customer service agents that take action A team of AI agents that act like your best rep and learn like your smartest, helping your team improve support and boost customer satisfaction. Request a Demo AI THAT WORKS ALONGSIDE YOUR AGENTS Designed to support agents, not replace them Forethought helps agent productivity by automating repetitive tasks, classifying each ticket, surfacing insights, and guiding agents in real-time. Allow your team to focus less on busywork and more on complex, high-value customer interactions. View All Solutions Improve Agent Productivity Use your knowledge content and workflows to suggest the best responses when agents open a ticket, helping them work faster, stay consistent, and focus on delivering high-value support. Insights That Help Everyone Improve Improve every customer conversation by using real-time feedback to refine AI responses and highlight areas where human agents can grow. Free Up Agent Time Let Forethought handle the repetitive work so human agents can focus on higher-value interactions. Support That Learns As It Works Help support agents exceed customer expectations Learn How Forethought Works Agentic AI Copilot Real-time ticket summaries, response suggestions, AI-chat assistance, and workflow guidance—right inside your help desk. Easy Transitions to Human Agents When a human touch is needed, Forethought passes along the full conversation context, so customers never have to repeat themselves. Autoflows Agentic AI workflows written in natural language that automate routine tasks or guide human agents through complex policies—step by step. Ticket Classification Let Forethought handle ticket classification so agents can skip the manual work and focus on faster, more effective responses. transforming THE FRONT LINE From burnout to breakthrough A growing support team was buried in tickets and juggling too many tools. With Forethought, Autoflows resolved repetitive issues instantly, Assist guided agents through complex cases, and Triage ensured the right tickets reached the right people. In just weeks, productivity rose, morale improved, and customer satisfaction hit a new high. Trusted by support teams at companies customers love Read Success Stories “The results we’re getting with Forethought at Airtable are nothing short of amazing. Forethought’s AI agent resolves 60%+ of the issues Airtable users throw its way and is improving every day. It has been really impressive.” Andrew Ofstad CEO, Airtable 62% Increase in self-service across support channels 27% Faster average time to resolution 90% Accuracy in ticket classification and routing Frequently Asked Questions What is an AI customer service agent? An AI customer service agent is a digital assistant built to resolve support requests at scale. It understands customer intent, suggests accurate answers, takes action in real time, and hands off when needed—helping your human team stay efficient and focused while improving the customer experience. What is the best AI customer support agent? Forethought’s Agentic AI is purpose-built for modern support teams. It doesn’t just automate responses—it understands context, recommends next steps, performs actions, and learns in real time. It’s designed to help your team move faster, answer customer questions more accurately, and deliver better service at scale. What are the benefits of using AI agents for customer support? AI agents help teams resolve requests faster, deflect repetitive tickets, and reduce escalations. Customers get quick, accurate answers, and agents are freed to focus on high-value interactions—leading to stronger CSAT scores, better workflows, and more efficient teams. Does the AI integrate with my help desk? Yes. Forethought integrates with leading support platforms like Salesforce, Zendesk, Freshdesk, and others. It works within your current systems to streamline workflows, reduce toggling, and provide real-time support without disrupting your tech stack. Can AI really support our team, or is it just a chatbot? Forethought is more than a chatbot. It understands natural language, triggers backend actions, adapts to changing workflows, and improves with every interaction. It supports your agents by automating the routine—without removing the human touch. What is an AI customer service agent? An AI customer service agent is a digital assistant built to resolve support requests at scale. It understands customer intent, suggests accurate answers, takes action in real time, and hands off when needed—helping your human team stay efficient and focused. Explore more from Forethought View Resources Report 2025 AI in CX Benchmark Report Get Started Today Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog How Do Consumers Really Feel About Customer Support? New Consumer Survey Reveals Key Trends Read More View More Support teams need to be supported Forethought doesn’t replace your support team—it helps them thrive. Free up time, improve performance, and deliver amazing customer experiences at scale. Request A Demo Still deciding? See how top customers transform their CX teams Learn how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Upwork Cuts Resolution Time by 50% with Forethought AI of your HTML --> No items found. Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Back to Resources CUSTOMER STORY Upwork Reduces Time to Resolution by 50% with Forethought ABOUT Upwork is the world’s work marketplace. It serves everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways About ‍ Upwork Inc. is the parent company of the Upwork Marketplace and Lifted , its enterprise-focused subsidiary. Through its family of businesses, Upwork Inc. connects companies with global, AI-enabled talent across every contingent work model. The Upwork Marketplace is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From Fortune 100 enterprises to entrepreneurs, companies rely on the trusted Upwork Marketplace platform and its mindful AI companion, Uma ™, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork Marketplace enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, with more than $25 billion in talent earnings facilitated to date, Upwork continues to deliver on its purpose to create opportunity in every era of work. Learn more at upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X . ‍ About The World’s Work Marketplace The Upwork talent community earned over $3.3 billion on Upwork in 2021 across more than 10,000 skills in categories including website & app development, creative & design, customer support, finance & accounting, consulting, and operations. Brent Pliskow, GM and VP of Customer Support at Upwork, prioritizes predictably great outcomes at every step of the support process. He strives to create a support environment where every time a customer has a problem that needs to be solved, agents respond quickly and effectively. Part of delivering great support experiences is providing self-serve options so users can get answers to their questions quickly. Alix Perez, a Project Manager for Chatbot & Help Center Products on Brent’s team, handles much of the self-serve customer support tools. Her role includes building workflows for chatbots, handling support data, and managing various projects for the customer support team. I like working with Forethought because they never say no to my requests. The product is straightforward and easy to use, and when I do have suggestions or need additional features, the team is always there to help. ‍ – Alix Perez, Project Manager for Chatbot & Help Center Products ‍ CHALLENGES Consistency Across a Distributed Support Organization As Upwork scales to onboard more freelancers and clients to their community, providing accurate responses without an agent touchpoint became increasingly important. “We came to Forethought to solve a problem of consistency across a broad number of support agents. Our teams work remotely all over the world and are loosely connected. Ensuring they have the same access to the same answers, are trained consistently, and deliver accurate responses is so important,” says Brent Pliskow. Prior to using Forethought, Upwork used a competitive product for their chat widget on their website. On the frontend, users were displeased with the chatbot because they were given inaccurate responses. Oftentimes they just wanted to connect with an agent instead of getting wrong answers from the chatbot. On the backend, the chatbot had to be trained manually. Perez went through every user interaction to find key words and phrases that were frequently used to manually enter them into a query. This took at least 1 hour per workflow, not counting the workflows she had to re-train because they were not trained correctly initially. With thousands of workflows, training models was a full time job. We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage. ‍ – Alix Perez, Project Manager for Chatbot & Help Center Products ‍ From an agent perspective, it was difficult to search the vast array of support resources quickly enough to provide a timely response to customers’ inquiries. Before Forethought, it was common that an agent would have a customer chat open in one tab, with 20 additional tabs with different help center articles. While the user would finish their question, agents were rapidly searching through their tabs to extract the perfect answer. With a remote, distributed workforce of independent professionals, connectivity issues occur often. With 20+ tabs open at once, agents’ computers were often slow to load information–leaving customers’ inquiries unanswered while the various tabs loaded. ‍ SOLUTION Creating Predictable Outcomes Upwork uses Forethought’s Solve product for both email and their chat widget, as well as Forethought’s Assist, Discover, and Triage products. ‍ Accurately Solving with Real AI Upwork uses Solve’s chat widget within their support community. Rather than relying on keywords and decision-trees to get to the root of the support inquiry, Solve uses real AI to understand the meaning of the inquiry. The widget is able to quickly decipher the meaning of complex chat inquiries and surface up the perfect answer from support documents. With Workflow Builder, Upwork can build their own guided experiences within the chat widget. Workflow Builder allows the support team to build short, simple workflows that replace the need for users to read lengthy support articles. “Now that I have Workflow Builder, I’m able to build from scratch and add the functionality of true AI. What I like the most is that you can’t create a workflow without first having an intent train AI Chatbot for Health, Wellness & Fitness | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Multi-Agent Support AI for Health, Wellness & Fitness Quality care at every touchpoint in the journey AI agents for health, wellness & fitness help you deliver fast, accurate, compliant support. Reduce the workload so you can focus on great user experiences and patient outcomes. Request a Demo Trusted by the healthcare brands patients rely on most Ai Agents, Built for Healthcare Faster answers in app, better care in person. Built on machine learning and NLP, Forethought understands user intent, makes decisions, and resolves issues. From formulary questions to routing patients, it extends the power of your support team. View All Solutions HIPAA-Compliant from the First Touch With SOC 2 Type II, HIPAA, GDPR, and CCPA built in—plus automatic redaction and role-based access—Forethought keeps every patient, provider, and member interaction secure from the start. No configurations. No compromises. Smarter Support with AI Agents Unlike rule-based bots, Forethought’s multi-agent system recognizes intent, adjusts in real time, and executes workflows across multiple variables—like payer status, device type, or language. Ideal for dynamic healthtech environments. HealthTech Ready in Under 30 Days Whether you're a payer network or a digital clinic, Forethought adapts fast. Go live in weeks—not quarters—with AI that continually learns from live support interactions to improve performance and compliance over time. End-to-End Resolution Forethought doesn’t just triage—it resolves. From a patient asking about medication interactions to a provider checking credentialing status, our AI handles complex, regulated workflows across healthtech platforms, portals, and care networks. Improve the patient, member, and provider experience Forethought’s multi-agent system enhances the member experience by resolving common requests—like appointment updates or eligibility checks—securely and in real time. Automates Routine Questions Our agentic AI is trained on healthcare-specific policies to instantly handle appointment updates, portal logins, and insurance questions. This lets staff focus on delivering meaningful, high-quality care. Integrates with Your Tech Stack Forethought integrates with EHRs, CRMs and your internal systems via secure APIs. No custom development needed—just seamless, real-time support across the tools your teams already rely on. Supports Critical, Regulated Interactions Built for HIPAA-aligned environments, with redacted transcripts, role-based access, and audit-ready logs. Whether resolving prescription refills or navigating claims, our AI handles sensitive workflows with the compliance and care patients expect. Built for HealthTech Agility With Forethought’s no-code editor, your team can launch new support flows, update logic, or shift policies on the fly. Stay responsive to regulation changes, product rollouts, and patient needs—without waiting on engineering. AI That Grows With You, Not Away From You Update benefits, protocols or policies—all without a ticket Healthcare doesn’t stand still, and your AI shouldn’t either. With Forethought, every workflow, policy, and process change is reflected instantly in support experiences. No dev tickets, no delays—just AI that evolves in lockstep with your clinical, operational, and compliance priorities. ‍ Healthcare leaders scale support without sacrificing trust Read Success Stories "We’d drown in tickets without Forethought. Solve deflects 80% of inquiries—without lowering CSAT. We’d need to hire three full-time agents to match that impact." Michael Trojan User Success Specialist (AI) at YAZIO​ Read Case Study Read Case Study Frequently Asked Questions What is an AI chatbot for healthcare? A healthcare-grade AI chatbot acts as a digital teammate. It can automate appointment updates, benefit checks, eligibility questions, and more—resolving issues with speed and accuracy while improving agent efficiency and patient experience. How are AI chatbots used in healthcare? AI chatbots help healthtech platforms and healthcare organizations automate tasks like account access, insurance checks, and prescription updates. They cut support costs, speed up response times, and integrate with apps, portals, and APIs—enhancing the user experience without manual triage. What is the best AI chatbot for the healthcare industry? The best healthcare chatbots are fast, secure, and easy to integrate. Forethought’s Agentic AI automates common processes, supports HIPAA compliance, and scales with your platform—no retraining or ticket backlog. How does Forethought handle PHI and ensure compliance? Forethought is HIPAA-ready with enterprise-grade safeguards, including PHI redaction, detailed audit logs, encryption, and user-level access controls. Support teams can resolve sensitive healthcare issues, protect patient information, and stay compliant with regulatory standards. How does Forethought improve the customer experience? Forethought delivers faster, more human support by resolving common issues instantly. Patients and members avoid long wait times, agents avoid burnout, and every answer feels on-brand and empathetic—boosting satisfaction and trust. How quickly can a healthcare team go live? Most healthcare organizations are fully deployed in under 30 days. Forethought provides hands-on onboarding, secure integrations, and no-code configuration—minimizing disruption and accelerating time to value for your CX or operations team. How well does Forethought integrate with existing systems? Forethought works with major EHRs, CRMs, portals, and internal tools—no custom builds required. It fits seamlessly into existing workflows, giving teams a unified experience without ripping and replacing current systems. Explore more from Forethought View More Report 2025 AI in CX Benchmark Report Get the report Blog The Silent Cost of Bad Customer Service is Churn (Here’s How to Prevent It) Read More Blog What 600+ CX Leaders Told Us About AI In 2025 Read More View More Go beyond automation—deliver faster, smarter customer support Give your teams the confidence and time to focus on impactful, high-value customer interactions. Request a Demo Still deciding? See how top c Customer Success Stories & AI Support Case Studies of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Forethought supports better customer successes We deliver the new industry standard for AI-powered customer service experiences. Featured success story Grammarly achieves 87% deflection and 4.2 CSAT early with Forethought Grammarly implemented Forethought when they outgrew traditional outdated chatbots and needed something smarter to scale their customer support operations. Read Case Study 87% Deflection rate with maintained personalization 4.2 CSAT reflecting improved quality of service 1.5 Weeks to implementation Read Case Study Read all customer stories Uncategorised Security Scaling Product Updates Product NLU NLP Machine Learning Knowledge Base Customer Support Metrics Conversational AI CX Metrics Business Growth Customer Service Automation Customer Experience Culture Chatbots Assist Announcements Generative AI Customer Support AI in CX AI Artificial intelligence Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. YNAB Replaced a Basic Chatbot with Forethought and Saw Deflection Jump From 25% to 70% Read More No items found. ActiveCampaign Deflects More than 60% of Chat Tickets and Launches a Full AI Program with Forethought Read More No items found. Grammarly achieves 87% deflection and 4.2 CSAT early with Forethought Read More No items found. Cotopaxi Hits 168% ROI in Six Months with Forethought Read More No items found. YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve Read More No items found. Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought Read More No items found. Forma's Members Keep Rising—but So Does Their Deflection Rate Read More No items found. Spordle Scales Customer Support with 142% ROI Read More No items found. Kickfin Achieves 72% Self-Serve Rate with Forethought Read More No items found. iFIT Saves 436 Agent Hours with Forethought Read More No items found. Achievers Attains 93% First Contact Resolution with Forethought Read More No items found. Upwork Reduces Time to Resolution by 50% with Forethought Read More No items found. Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time Read More No items found. Desire2Learn Increases Cases Closed By Over 30% Using Forethought Read More No items found. Thumbtack Improves Support Operations With Forethought Read More No items found. No items found. BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Security & Compliance | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo SECURITY Your data is safe with us Customer trust comes first. We take the responsibility of helping you manage your customer data seriously. Compliance certifications and recognitions Security at every level of our organization and product development Compliant with the highest standards Forethought is independently audited and certified to meet compliance standards for security, availability, and confidentiality. We are compliant with ISO 27001 and certified for SOC 2. Data encryption and processing Your data is encrypted at rest and protected by TLS in transit. We manage our production secrets with AWS tools. Our Data Processing Agreement (DPA) reflects the requirements of the GDPR and CCPA. Rigorous product design We prioritize compliance with all relevant data protection laws. Our projects undergo security-design reviews, threat models, and regular pen tests with trusted security vendors. Trained at all levels Every one of our employees is trained in the latest privacy and security measures. Our engineers receive additional specialized security training. Integrated oversight We’ve appointed a dedicated Data Protection Officer to oversee our ongoing compliance efforts and other security-related measures. Frequently Asked Questions Is sensitive data (ex: PII, PHI, etc.) captured or stored with Forethought? Forethought's services operate effectively without requiring personal data. For all data captured, Forethought carefully uses automation to redact sensitive data elements, such as Personally Identifiable Information (PII), Protected Health Information (PHI), and financial records (such as bank and credit card information), during the ingestion process in a secure environment. Once the redaction process is completed, the original data is securely deleted within 24 hours. While we make every effort to ensure that all sensitive data elements are removed, the redaction mechanisms are provided on a best effort basis. The final data used by Forethought should not contain any sensitive data elements. Are you FedRAMP compliant? Forethought is not currently FedRAMP certified; however, our security controls are aligned with NIST 800-53 standards as demonstrated through our annual SOC 2 Type II audits. We operate on AWS infrastructure that maintains FedRAMP Moderate authorization, leveraging a shared responsibility model where AWS provides FedRAMP-compliant physical and infrastructure security while Forethought implements application-level security controls aligned with federal standards. Forethought's solution is not in scope for FedRAMP authorization based on section 7 of the FedRAMP authorization boundary guidance . This guidance specifies that corporate services are outside of the FedRAMP boundary if they do not contain federal data or unauthorized metadata. For corporate systems processing or storing federal metadata (indirect impact), Forethought owns and operates the system and attests that our security controls meet the requirements outlined in NIST SP 800-171 or at an equivalent security level. Additionally, Forethought de-identifies sensitive data elements and aligns with the de-identification standards from NIST SP 800-188 , allowing it to be classified as handling Corporate and Non-Impact Data or Federal metadata/Low and Limited-Impact Data. Therefore, Forethought can be considered outside the authorization boundary per current FedRAMP PMO guidance. Forethought recommends that customers consult with their FedRAMP 3PAO (Third Party Assessment Organization) to obtain formal guidance and confirmation, as the above guidance is based on Forethought's internal interpretation and experience with other customers. Are you HIPAA Compliant? Forethought controls and processes are aligned with the HIPAA requirements which can be demonstrated in the HIPAA Audit Report Report on Compliance with The HIPAA Security, Breach Notication, and Privacy Requirements. As required by OCR with all applicable entities (Covered entities and Business Associates) associate should follow the Minimum Necessary Requirements as set forth in 45 CFR 164.502(b), 164.514(d) and not send PHI data to Forethought if not required. Did we not answer your question? We have listed of all our questions on this section of the Trust page . You can find more detailed information about Forethought’s architecture, security policies, and other technical information in the documents section. You can also contact us at [email protected] or reach out to your sales executive or customer success manager. Our vulnerability disclosure and reward program Forethought maintains a private, invite-only bug bounty program, with the assistance of HackerOne. Invited researchers are eligible for a payment. Those who were not invited to the program may still submit a security bug or vulnerability to [email protected]. Still have more questions about security at Forethought? We’d love to answer them, feel free to contact us or email us at [email protected]. Visit Our Trust Center BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Engage Visitors with AI Agents for CX | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo By Customer Moment Engage every visitor with AI agents Beyond resolving support issues, our AI agents can proactively engage visitors with personalized recommendations and content, to guide your customers towards key moments—turning CX into a growth engine. Request Demo Why CX Leaders Choose Forethought Extend your CX strategy to the top of the funnel Customers expect seamless experiences from first click to renewal. With Forethought, CX teams can expand their impact. Engage visitors early with personalized recommendations, answer questions preemptively, and drive conversion all from the same platform that powers end-to-end support. View All Solutions Proactive Omnichannel Outreach Detect browsing behavior and trigger AI agents to reach out before customers drop off across all channels. Personalized Customer Journeys Send custom offers, product recommendations, and content based on customer context and CX policies. One Unified Platform Manage engagement and support through one AI platform to keep customer interactions consistent across the entire journey. key features Engagement powered by CX AI agents ‍ Request Demo Omnichannel AI Agents Intent Detection & Actions Product Recommendations & Insights Omnichannel AI Agents Deploy agents across web, mobile, email, voice, Slack, and API to meet customers on their preferred channel. Intent Detection & Actions Capture buying signals, answer FAQs, and trigger workflows that convert interest into opportunity. Product Recommendations & Insights Serve targeted suggestions and incentives, track conversion behaviors, and continuously optimize with A/B testing. How customers are using CX agents to build a unified customer journey Forethought’s multi-agent system gives leaders the agentic AI features they need to automate outreach, guide agent protocol, and deliver exceptional customer support. Ecommerce Uses Forethought to proactively engage high-value shoppers on product pages, surface offers and test incentives to drive purchases. Fintech Answers pre-sales FAQs instantly and re-engages prospects with sign-up CTAs to reduce funnel drop-off. Explore more from Forethought View Resources Blog Forethought: The First Multi-Agent, Omnichannel AI for Customer Experience Read More Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog Introducing Assist Agent and Agent QA: A New Era of Human-AI Collaboration in CX Read More View More Go beyond automation—deliver faster, smarter customer support Give your teams the confidence and time to focus on impactful, high-value customer interactions. Request a Demo Still deciding? See how top customers transform their CX teams Learn how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring AI Solutions for Engineering Teams & Technical Support of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo For Engineering Teams Supporting CX Build reliable, secure, and scalable AI agents with a headless solution Built for modern engineering teams, Headless Forethought allows teams to deploy agentic AI agents without compromising. Request a Demo Why Engineering Teams Choose a Headless Forethought Full control, faster builds, and fewer blockers It’s the easiest way to embed production-grade AI into your customer experience. Learn More Use Your Own Stack Build with the tools, frameworks, and deployment workflows you already use. Forethought exposes a clean API so you can fully control the UI, data flow, and experience. Enterprise-ready Security Forethought delivers enterprise-grade security with SOC 2 and ISO 27001 certifications, GDPR/CCPA compliance, full data encryption, and rigorous reviews to protect your customers at every level. Scale AI Across The Business Deploy Forethought’s agentic AI across every channel you connect with customers and turn AI for CX into the foundation of your company's AI strategy. Build Faster With Less Overhead Let CX teams manage the content and workflows while you focus on the core product and deploy agents wherever your customers have questions. Options for Every Engineering Team Create AI agents your way Learn How Forethought Works API Maintain full control over the front-end experience while using enterprise-grade intelligence in the backend. MCP Forethought auto-discovers capabilities and handles the routing, so you don’t need to wire dozens of actions manually. SDK No rigid UI, just clean SDKs built for real-world production code. For Developers, By Developers Place engineering at the center of your company’s AI strategy Integrate AI agents without compromising your stack. No black boxes just a clean API, a powerful runtime, and a modern protocol that works the way you do. Use your own infrastructure, write in your preferred language, and ship AI-powered experiences your way. Deliver results at every customer moment Read Success Stories "Forethought gives us control in ways other platforms just didn’t. We can guide the experience where we need to and let it run freely where we’re comfortable. That flexibility is hard to find." Ira Smyk, Technical Support Engineering Manager Read Case Study 87% Deflection started around 60% and quickly climbed to 87% 4.2 CSAT tripled to 4.2 out of 5 80% Deflection has never dropped below 80% Read Case Study Explore more from Forethought View Resources Report 2025 AI in CX Benchmark Report Get Started Today Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog How Do Consumers Really Feel About Customer Support? New Consumer Survey Reveals Key Trends Read More View More Let AI handle the work, so you can focus on the customer Your customers expect better support. With Forethought, your team can deliver it—faster, smarter, and with less manual work. It's support that scales with your standards. Request a Demo Still deciding? See how top customers transform their CX teams Take a deep-dive into Forethought’s all-in-platform Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Bring AI Support to Every Slack Channel | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Bring AI Support to Every Slack Channel Support that lives where your team works Give your team fast, accurate responses right where they work.Whether it’s a product question, HR policy, or IT request, Forethought delivers answers without switching tools. Request Demo Forethought in Slack Instant answers—right in Slack Get accurate responses to everyday questions—without leaving the thread. Whether it’s HR, IT, or product support, Forethought reduces repetitive requests, boosts internal productivity, and delivers consistent help across every channel and team. View All Solutions Instant Answers Inside Slack Employees and teams get accurate, AI-powered responses to questions without leaving Slack—reducing interruptions and boosting productivity. Fewer Repetitive Requests for Internal Teams Forethought automatically handles common questions across departments (like IT, HR, and Support), freeing up internal teams to focus on higher-value work. Smarter, Scalable Internal Support With agentic AI and Autoflows, support scales effortlessly across teams and time zones—delivering consistent help, even when your team is offline. key features AI-powered answers, right where work happens ‍ Request Demo Real-Time Answers Intelligent Workflows Scalable Assistance Real-Time Answers in Slack Instantly responds to internal and external questions by pulling information from your connected knowledge base—right inside Slack. Intelligent Workflows Uses agentic AI to automatically retrieve relevant content and respond to FAQs without manual input, streamlining internal support. Scalable Assistance Across Teams Acts as an AI teammate in any department—support, HR, product, and more—reducing the need for additional headcount. How our customers succeed Read Customer Story “Having Solve in Slack has been a real unlock. Since Slack is where most people spend their day, being able to surface answers directly there has been hugely impactful. And with autoflows, we can build lightweight workflows that help people act on those answers immediately.” Phil Lynch Senior AI Program Manager Explore more from Forethought View Resources Blog Forethought: The First Multi-Agent, Omnichannel AI for Customer Experience Read More Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog Introducing Assist Agent and Agent QA: A New Era of Human-AI Collaboration in CX Read More View More Go beyond tickets—deliver faster support for any Slack channel Let your employees skip the wait and focus on work that moves the business forward. Request a Demo Still deciding? See how top customers transform their CX teams See how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Forethought Pricing | Outcome-Based AI Solution of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo PRICING PLANS Scale your team and deliver an amazing customer experience with AI agents Basic Enhance your efficiency with AI Includes: AI agent for chat Autoflows Custom actions Insights dashboard Ready-to-use ticket triage models CSAT collection Security and compliance Get a Quote Most popular Professional Elevate your support capabilities Everything in basic, plus: Omnichannel AI agent AI agents for multiple brands Advanced ticket insights AI conversation insights Custom ticket triage models Multilingual support AI QA Get a Quote Enterprise The complete AI support solution everything in professional, plus: Forethought API Knowledge base gap detection & article creation Autoflow gap detection & generation Advanced security and compliance Advanced support Get a Quote View All Features add-ons Built for support leaders who want smarter, scalable service Bundle or Buy Assist Agent Empower human agents with an agentic AI copilot that provides ticket analysis, resolution guidance, AI chat support, and intelligent response generation —all within your helpdesk. Includes: Ticket summaries Step-by-step resolution guidance AI-generated replies & chat support Get a Quote Learn more Add-On Agent QA Elevate human agent performance with AI-driven quality assurance. Automatically score conversations for empathy, grammar, relevance, and resolution—providing a complete view of performance without manual work. Includes: Automated quality reviews at scale Agent performance dashboard & insights Customizable QA framework Get a Quote Learn more Add-On Forethought for Slack Get accurate responses to everyday questions—without leaving the thread. Whether HR, IT, or product support, Forethought reduces repetitive requests, boosts internal productivity, and delivers consistent help across every Slack channel. Includes: Company-wide knowledge base access Department-sepcific enablement Support agent for customer channels Get a Quote Learn more Pricing Plans An AI solution for every support team Compare plans Basic Professional Enterprise Team Enhance your efficiency with AI Most popular Professional Elevate your support capabilities. Enterprise The complete AI support solution. Channels Deliver precise AI-driven support where customers need it. Chat Email Voice Mobile Slack Solve API Automation Automate workflows and tailor responses for fast support. Orchestrator Custom actions CSAT collection Browser Agent Autoflows Content Management Deliver quality answers, identify areas for improvement, and generate content to fill gaps using AI. Integrations Knowledge gap detection & article creation Add-on Autoflow gap detection & generation Add-on Insights View reports and actionable insights based on conversations important to your business. Download and export reports Insight dashboard Build custom insights AI-surfaced insights Analytics API Add-on Add-on QA Score 100% of tickets AI QA Includes 1 rubric Includes 5 rubrics Includes 20 rubrics Agent QA Includes 5 rubrics Includes 20 rubrics Multilingual Communications Serve your customers in their native language. Multilingual support Brand Management Manage and report on multiple branded agents from one workspace. Brand management Includes 2 Includes 20 Intelligent Triage Use AI to categorize every support interaction with speed and accuracy. Sentiment, intent, and spam models Build custom handoff models Includes 3 Includes 6 Agent Copilot Boost human agent productivity and customer satisfaction with agentic AI assistance. Assist Security Keep you and your data secure every step of the way. Permissions Security Logs Support Helpful resources to ensure a seamless experience. Standard support Ask the Expert Advanced support Add-on Trusted by brands delivering exceptional service Frequently Asked Questions How do you protect your customers’ data? Customer data protection is critical at Forethought. We implement robust security measures including data encryption, compliance with industry standards, and regular security audits to safeguard your information. Details on our security and compliance will be found here . What resources are available to ensure I get the most out of Forethought? We provide a range of resources including comprehensive guides, customer support, knowledge base articles, and personalized assistance to help you maximize the benefits of our platform. Experience the Future of Customer Support Turn your data into a strategic advantage with our autonomous AI solution.Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs. Request a Demo BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring AI Chatbot Platform for Ecommerce | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Multi-Agent Support AI for Ecommerce Help more shoppers without adding extra agents AI agents for ecommerce handle order tracking, returns, and more—instantly. Free up human agents, improve CSAT, reduce costs, and scale support without extra effort. Request a Demo Trusted by high-growth ecommerce and retail brands Automation That Supports and converts Turn browsers into buyers with agentic AI Conversational AI in retail should do more than respond—it should guide. Forethought helps reduce bounce and boost conversion rates by delivering smart, timely answers from the product page to checkout, so customers click “Buy” with confidence. View All Solutions Drives More Conversions Babylist saw a 15% boost in onsite engagement and higher conversion rates after implementing Forethought’s conversational AI at key points in the buyer journey. Scales Effortlessly During Peak Seasons Cotopaxi handled massive holiday traffic—Black Friday, Cyber Monday, and beyond—without hiring extra agents, thanks to Forethought’s always-on support automation. Resolves High-Volume Ecommerce Questions From order tracking to returns, sizing, promo codes, and shipping ETAs—Forethought understands intent, triggers the right actions, and gets shoppers to resolution faster. Feels Like a Real Conversation The AI is trained on your brand tone, responds in context, and adapts to user behavior—so it feels natural, not robotic. Most shoppers won’t know they’re talking to AI. Elements of the best ecommerce support experience Forethought is more than an AI chatbot platform for ecommerce. It’s an agentic AI suite that understands context, takes action, empowering your team to manage more customer queries with fewer resources. Handle High-Volume Questions Instantly Forethought is trained on your FAQs, product info, and policies to instantly resolve shopper questions about orders, returns, inventory, and delivery—without touching your queue. Plug Into Your Ecommerce Stack Forethought integrates directly with Shopify, Magento, Salesforce, and your helpdesk via secure APIs—so shopper data, order info, and support workflows stay perfectly in sync, no manual effort required. Keep Your Queue Clean Every ticket is auto-tagged, categorized, and routed to the right team—while spam and duplicates are filtered out. Your support ops stay efficient and focused, even during Black Friday surges. Go Live in Days, Not Months Launch in under 30 days with a dedicated implementation engineer and AI pre-trained on your historical support data—so you go live fast, with smart automation from day one. Always-On Support Conversational commerce that works 24/7 With Forethought’s conversational commerce engine, your store is never closed. Customers get the answers they need day or night, reducing abandoned carts, improving satisfaction, and helping your agents focus on complex issues. Let AI handle the routine while you stay focused on growth. ‍ What top ecommerce brands are saying Read Success Stories “The same three sentences I would type in Slack to tell someone how to close a ticket: that’s how you configure the bot. When I saw that, I felt like I was seeing the future. It’s one thing to see the bot do something but another to make it so easy to configure.” Brian Johnson VP of Support, Fetch Read Case Study 90% Ticket deflection rate 3.9X ROI in the first year 98.5% AI accuracy across support workflows Read Case Study Frequently Asked Questions What is an ecommerce chatbot? It’s a smart, automated support assistant that helps shoppers track orders, start returns, ask product questions, and get quick answers without needing to speak with an agent. An effective ecommerce chatbot handles high-volume queries—pulling answers from your knowledge base when needed—to keep your team focused and your customers happy. How can businesses use ecommerce chatbots on their website? Simply embed the widget on your site, connect it to your support system, and let it resolve routine requests 24/7. Forethought gives you full control over tone, logic, and handoff rules, so your chatbot acts as a seamless extension of your support experience. What is the best AI chatbot for ecommerce businesses? The best one is the one that adapts. Forethought’s AI chatbot platform for ecommerce learns from your tickets, syncs with your storefront, and understands how your customers shop. It’s not a FAQ widget—it’s an engine built to reduce friction, improve the customer experience, and increase retention. Does Forethought’s AI chatbots integrate with major ecommerce platforms? Yes. Forethought connects with Shopify, Magento, BigCommerce, and others. It also integrates with popular CRMs and help desks like Zendesk, Salesforce, and Intercom to keep your workflows unified. Can we customize the chatbot experience for our brand? Absolutely. You control the look, tone, and behavior. Customize how the AI responds, what actions it takes, and how it hands off to human agents. It’s your brand—Forethought just makes it faster. Explore more from Forethought View More Report 2025 AI in CX Benchmark Report Get the report Blog The Silent Cost of Bad Customer Service is Churn (Here’s How to Prevent It) Read More Blog What 600+ CX Leaders Told Us About AI In 2025 Read More View More Let’s rethink ecommerce support High-growth ecommerce means high expectations. Forethought helps you meet them with AI-powered support that’s fast, accurate, and built to scale. Request a Demo Still deciding? See how top customers transform their CX teams Learn how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms Job Openings and Benefits | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo CAREERS Forethought is now part of Zendesk and we couldn’t be more thrilled. People who join our team will become Zendesk employees as we come together to grow, innovate, and support our customers. You can find a full list of our open roles on the Zendesk Careers page and we can't wait to meet you. Welcome to the next chapter! Open Positions BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Data Subprocessors | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Data Subprocessors Welcome to Forethought’s Subprocessor repository page where we maintain a current list of Subprocessors. To support delivery of our Services, Forethought Inc. may engage and use data processors with access to certain Service Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the applicable agreement between Customer and Forethought (the “MSA”). Third Parties Forethought currently uses third-party Subprocessors to provide infrastructure services, and to help Forethought provide customer support and email notifications. Prior to engaging any third-party Subprocessor, Forethought performs diligence to evaluate their privacy, security and confidentiality practices and executes an agreement implementing its applicable obligations. Core Sub‑Processors Forethought engages a set of core sub-processors that store and process customer data as part of delivering its primary services. These vendors provide essential infrastructure, monitoring, and application-layer capabilities critical to platform operations. Each is carefully vetted to ensure adherence to Forethought’s security and privacy standards. Subprocessor Name Purpose Location Amazon Web Services, Inc. Web Hosting Services United States MongoDB Web Hosting Services United States Microsoft Hosting Services Web Hosting Services United States Google, Inc Web Hosting Services United States Cloudflare Content Distribution Network United States OpenAI AI Models United States Groq AI Models United States Mistral AI Models United States Pusher Real Time Processing United States Service-Specific Sub-Processors (If Applicable) In certain cases, Forethought may engage additional sub-processors for specific features or services, such as Forethought Voice, depending on the solutions a customer has selected. When these optional services are enabled, third-party providers supporting those features may have limited access to Customer Data, only as necessary to deliver the functionality and only with the customer’s consent. Processor Name Details Location Gladia Automated Speech Recognition (ASR) United States Deepgram Automated Speech Recognition (ASR) United States ElevenLabs Generated Text-to-speech (TTS) United States Cartesia Generated Text-to-speech (TTS) United States Daily.co Voice Channel United States Twilio Voice Channel United States Product Usage Analytics & In‑Product Engagement To improve user experience and continuously enhance our platform, Forethought uses subprocessors that support product usage analytics and in-product engagement. These tools help us understand how users interact with our services, identify friction points, deliver onboarding flows, and gather feedback—enabling us to provide a more intuitive and effective experience. Data processed is limited to what is necessary for these purposes and is handled in accordance with our privacy and security policies. Subprocessor Name Purpose Location Sentry Error Logging and Tracing United States Appcues Customer Onboarding and Feedback) United States Gainsight Customer Onboarding and Feedback United States Forethought Affiliate Subprocessors As part of the Zendesk Group, Forethought Technologies, Inc. utilizes Zendesk’s global personnel and Affiliates as Sub-processors to provide our Services. A complete list of these Affiliates is available here . Updates The Subprocessors used by Forethought may change over time. Forethought will update this page with notice of any new or different Subprocessors as appropriate and necessary. Questions If you have any questions, please reach out to [email protected] Hashtags blocks for sticky navbar (visible only for admin) {{resource-cta}} Experience the Future of Customer Support Get Started Today {{resource-cta-horizontal}} Experience the Future of Customer Support Get Started Today {{download-the-report}} Download the report {{cs-card}} Nunc quisque sapien nibh volutpat odio vitae varius ipsum. Semper ac urna platea id. Dui quis donec bibendum viverra volutpat gravida dictumst. 90% Accuracy & Coverage in Classifying New Tickets 50% Reduction in Time to Resolution Read Case Study {{resource-cta-form}} Experience the Future of Customer Support Go beyond automation – deliver faster, smarter customer support. Give your teams the confidence and time to focus on impactful, high-value customer interactions. Request A Demo Still deciding? See how top customers transform their CX teams Take a deep-dive into Forethought’s all-in-platform Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring AI Voice Agent for Automated Phone Support of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo AI Voice Agent No menus, no hold music—just AI that listens Your AI Voice Agent that resolves calls from hello to resolution. Experience lower costs, faster resolutions, and happier customers. Request Demo Meet Forethought Voice Rethink the Phone Support Experience Faster calls, happier customers Forethought’s AI agents use agentic AI to deliver fast, natural conversations that resolve issues from the first hello. No more frustrating phone trees or long wait times—just smart, human-like support that reduces costs and frees up your team. View All Solutions Lower Costs By handling high-volume, repetitive calls automatically, Forethought reduces staffing pressure while keeping customer satisfaction high. Faster Resolutions Forethought resolves inquiries instantly using Autoflows—reducing handle times and freeing up agents for more complex conversations. Happier Customers With natural conversations, no hold music, and seamless handoffs when needed, Forethought creates a smoother experience that leaves customers feeling heard and helped. KEY FEATURES Smarter phone support with agentic AI ‍ Request Demo Autoflows Human-Like Conversations Seamless Integrations Autoflows Forethought uses Autoflows to fully resolve customer inquiries from greeting to resolution—no need for outdated IVRs or hold music while maximizing operational costs. Human-Like Conversations Configure brand voice, tone, and language support to deliver natural, personalized interactions—no matter where your customers are calling from Seamless Integrations Integrate with your existing phone system and contact center—helping you get more from your current setup while staying flexible and in control. How our customers succeed Read Success Stories YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve “We would drown in tickets if we didn’t have Solve’s 80% deflection. We’d have to hire 3 full-time agents to maintain our team’s current workload if we were to try to replace it with human support.” Michael Trojan User Success Specialist (AI) Read Case Study 80% Ticket deflection 4.0 CSAT 40% Growth in tickets Read Case Study Explore more from Forethought View Resources Blog Forethought: The First Multi-Agent, Omnichannel AI for Customer Experience Read More Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog Introducing Assist Agent and Agent QA: A New Era of Human-AI Collaboration in CX Read More View More Frequently Asked Questions What is an AI Voice Agent? An AI Voice Agent is an intelligent system that can understand, respond to, and resolve customer phone inquiries without needing a human agent. Forethought Voice uses agentic AI to handle conversations naturally, answer questions, complete tasks, and seamlessly hand off to human agents when needed—all while delivering a faster, more human-like phone support experience. What are the benefits of using an AI Voice Agent? Using Voice AI Agents helps deliver faster, more natural phone support by resolving common inquiries without hold times or complicated menus. It lowers operational costs, frees up human agents for more complex conversations, and improves the customer experience by providing instant, consistent help around the clock. Can Forethought’s AI Voice Agent integrate with leading helpdesk platforms such as Zendesk, Salesforce, and Intercom? Yes! Forethought Voice seamlessly integrates with leading helpdesk platforms like Zendesk, Salesforce, and Intercom. This ensures that when a handoff to a human agent is needed, the conversation history, customer context, and key details are transferred smoothly—so agents can resolve issues faster without making customers repeat themselves. What makes Forethought different from other AI customer support tools? Forethought’s multi-agent system takes a human-centered approach, using Autoflows—our agentic AI reasoning engine—to understand customer intent, reason through complex business policies, and resolve issues end-to-end. Ready on day one, Forethought trains on your historical support data to generate Autoflow policies, surface knowledge gaps, and create new help center content. With agents to help you Discover what needs attention, Solve issues automatically, Triage tickets intelligently, and Assist human agents to perform at their best, your team moves faster, lowers costs, and delivers better customer experiences across every channel. What is your pricing? For detailed information on our product offerings and pricing, please learn more here . Go beyond traditional phone support—deliver faster, smarter customer support Give your team time back to focus on high-value conversations that need a human touch. Request a Demo Still deciding? See how top customers transform their CX teams Learn how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Forethought Voice AI: Agentic Tech That Resolves Calls of your HTML --> Product Updates Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Back to Resources BLOG Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Experience the Future of Customer Support Book a Demo Your current hold time is 1 hour, 13 minutes... "Hi, I've been on hold for 45 minutes about this billing error." "I'll need to transfer you to billing." "But I already spoke to billing! They sent me to you!" "Please hold while I investigate" [10 minutes of hold music] "Thanks for your patience. Your call is very important to us." [Call disconnects] Sound familiar? We’ve all been there—trapped in an endless loop of transfers, long hold times, and frustrating dead ends. And we’re not alone. Our latest survey, based on insights from over 1,000 consumers, found that 67% would rather… Sort 20 lbs of M&Ms by color Cuddle a hungry bear Watch paint dry for 24 hours …than go through another support call like this. No customer should have to endure this, and no company wants to be the reason they do. That’s why we built Forethought Voice —leveraging our industry-leading agentic AI to eliminate these frustrations and finally make customer support calls what they should be: fast, effortless, and actually helpful. It’s time for customer service calls to finally improve Despite all the advancements in digital customer service, our 2025 benchmark data found that voice is still the #1 channel across all industries. 65% of consumers think it's the fastest way to resolve their issues, and 63% think phone agents can understand their emotions best. Yet customers still hate calling support for three main reasons: Long or complicated phone trees make reaching an actual human difficult : 46% of respondents say they'll hang up after just four button presses in an automated phone menu, and 11% have "zero patience,” hanging up after just one or two presses. Customers have to constantly repeat or restart calls: 51% say they've had to restart a customer service interaction at least "sometimes," including 7% who experience this "very often" and 13% who face it "often." Customers are more likely to show emotion over the phone than on any other channel: 66% are most likely to show emotions to agents over the phone, dramatically outpacing chat at 15%, email at 11%, and texting at 8%. This creates an interesting paradox. Customers feel most heard and understood in the channel where their frustrations surface most intensely. We think voice persists because it offers genuine human connection, which is tough to offer at scale. That’s where AI can help. Forethought Voice delivers the fast, seamless calling experience customers love. Forethought Voice will eliminate these frustrations by mimicking the human experience customers expect over the phone without all the wait times, unnecessary hold music, and run-around. 1. It can act on their behalf immediately We developed Forethought Voice to solve customer issues accurately and quickly without the intervention of a human agent—a dream we realized by using Autoflows, our agentic AI technology, to power voice interactions. Autoflows enabled Forethought Voice to do more than talk to customers or provide information. It can actively solve their problems using your knowledge base and the right APIs. This is the fundamental difference between traditional support systems and what we offer. We can take action without handing the customer off to an agent, and we do it accurately, with an experience that starts with someone immediately picking up the phone. For example, a customer calling about their order status could use Forethought Voice to access their order information, track the package, and provide exact delivery details on the spot. We’re also proud of how human it sounds. After extensive research to perfect the voice characteristics, we've created a solution that delivers the best possible customer experience through natural language processing. 2. It’s incredibly accurate (without tons of upfront work on your part) The best part is that you can stand up Forethought Voice without ever building a workflow. If you connect Forethought to your existing knowledge base, it automatically paraphrases that information correctly for customers. We've also built channel consistency into Forethought's core. Once you create or approve a workflow, it delivers the same accurate responses whether your customers reach out through chat, email, or voice. Say a customer called their bank asking about savings accounts. Forethought Voice could immediately pull accurate details from the knowledge base, like interest rates, fees, minimum requirements, to let human agents focus on the more complex issues. “This is going to keep changing how we do things. This is the next big thing" Stan Gromer - Director, CS Technology and Innovation, Upwork 3. Service in the language and location they expect We went the extra mile with voice quality, testing several different vendors to get the right voice engine. Our lead engineer invested countless hours testing different configurations to create a natural, human-like experience. Forethought Voice offers multiple languages so your customers can receive service in their preferred language. For example, if a customer called a luxury fashion retailer in France, Forethought Voice could immediately greet them in French with a polished, refined tone that perfectly aligns with the brand's sophisticated image. Or, if a brand is based in the UK, they can choose a voice that best aligns with their locale. Our clients are already seeing the benefits. Peek said, "Since enabling multi-language, Spanish is now live and working well." Forethought Voice is included in our Professional and Enterprise packages or as an add-on for other service tiers. What makes Forethought Voice different? At its core, Forethought Voice actually solves customer problems, not just talks about them. It works right away without making you build complex systems, and it delivers the same quality experience no matter how customers reach you. 1. It can work with IVR (or preferably, without it) Let&#x2 YAZIO Support AI: 80% Deflection Without Lower CSAT of your HTML --> No items found. Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Back to Resources CUSTOMER STORY YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve ABOUT Already Germany’s leading nutrition app, YAZIO saw massive growth as it gained popularity worldwide. In Q2 of 2023, YAZIO’s customer experience (CX) team knew they needed to scale their team’s capacity as they approached the holiday season. YAZIO’s Team Sought AI Tool to Keep Up with Massive Growth Already Germany’s leading nutrition app, YAZIO saw massive growth as it gained popularity worldwide. In Q2 of 2023, YAZIO’s customer experience (CX) team knew they needed to scale their team’s capacity as they approached the holiday season. Their team of 5-8 in-house agents doesn’t just handle customer service tickets, either. This comprehensive team of CX professionals also handles other aspects of customer success, like help center content, customer support templates, maintaining their internal Wiki, and more. They couldn’t hire fast enough to handle these responsibilities alongside a high volume of tickets, which kept increasing while some went unanswered for too long. They pivoted to look for a gen AI for CX tool instead since they’d seen minimal success with an internal AI search tool. Their team had always manually handled 100% of tickets, but that was no longer a sustainable solution. They wanted to create a zero-touch customer service tier for the first time. An AI for CX solution would also allow them to support customers around the clock and in more languages than their team spoke internally as they expanded worldwide. “We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.” – Michael Trojan, User Success Specialist (AI), YAZIO ‍ YAZIO Required a Secure, Generative AI-Based Solution During their search, YAZIO found some companies that claimed to provide AI-powered chatbots. Once you popped the hood, they were really rule-based and extensive to build. They ran on massive decision trees that would require regular maintenance to work well—but still, with limitations. It was important for YAZIO’s team to find a solution that used agentic AI. This would remove the need for decision trees and mimic the type of experience a customer would get with a human agent. They eventually chose Forethought because it could do both. “You know how when you’re texting with someone, you see the dots as they’re typing?” Trojan asked, “That’s just one example of something that could make a person feel more comfortable talking with a generative AI-based tool. Forethought brought this experience and the accuracy and empathy needed to make a customer feel at ease.” YAZIO also had security concerns—it was important for them to protect their customer data at all costs. They wanted a solution that didn’t have to be app-based and would keep customer data limited to YAZIO employees. Forethought met their security requirements by using automation to redact sensitive data elements. Forethought's high-level compliance and security standards left them with absolutely no security concerns. Finally, the YAZIO team wanted to know they were in good hands with a company that would be accessible when needed. “We wanted to be able to speak to the company we chose at any time easily over email or Slack,” Trojan said. “Forethought has been available whenever we need it. We have bi-weekly meetings where we can ask questions to make adjustments together, and they even helped me write my master’s thesis on AI in CX.” Forethought checked all of these boxes and ultimately succeeded at helping YAZIO build their first zero-touch customer tier faster than they expected. ‍ YAZIO Deflects Tickets for the First Time Without Impacting CSAT YAZIO has always been a CX-focused company. Their support has always been in-house because they feel strongly about interacting with customers in a way that makes them feel cared for. They knew implementing an AI tool could impact this experience, so they initially decided not to measure success with CSAT while customers adjusted. In its first month, Solve deflected 60% of tickets at a 3.1/5.0 CSAT, but the team could feel a massive weight lift from their to-do list. YAZIO’s users got more comfortable with the chatbot, which was easier to navigate than keywords in a help center search bar, and YAZIO’s team worked out the workflow kinks easily. In just six months, Solve deflected 80% of tickets while maintaining a CSAT score of 4.0/5.0. Despite a 40% growth in tickets, the in-house team still manages the same number of tickets they did last year. If they were to replace Solve with human support, they’d have to hire three full-time agents. YAZIO ultimately replaced its out-of-the-box chat solution with Solve, which passes on complex tickets involving third-party connectivity issues or contract cancellations directly to an agent while solving more simple problems on its own. ‍ Solve Meets YAZIO’s Expectations for Using Sensitive Language in Six Languages The YAZIO team is very particular about certain translations. They want to be sure that they’re not using language that could trigger a user’s mental health when discussing nutrition and eating. This required them to work closely with Forethought on some workflows during implementation. Most users are based in Germany but Solve also needs to work with users in English, Portuguese, Italian, French, and Spanish. Today, YAZIO is confident that Solve can address their customers using sensitive language that meets their expectations in these languages and help them expand into additional languages quicker than they could before implementation. ‍ YAZIO Seeks to Deflect Even More Tickets as They Continue to Grow YAZIO has grown its user base massively without expanding its team. Now, it’s focused on keeping up that momentum. In the next six months, they think they can achieve a 90% deflection rate as they further optimize their workflows and adopt more Forethought tools, like Discover, which would help them improve their knowledge base based on Solve’s cus In-App Chat Support | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Multi-Agent Support AI for Mobile Apps Support millions of users with zero drop in experience Today’s mobile users expect instant answers. Forethought’s multi-agent system meets them where they are—delivering fast, intelligent help that scales with your app and keeps users engaged through every spike, update, and version. Request a Demo Trusted by some of the world's most popular mobile apps AI That Moves as Fast as Your Release Cycle More than a chatbot—your powerhouse team of AI agents Forethought understands what users need in real time and responds instantly. Our mobile SDK blends seamlessly into your app, while AI agents handle everything from onboarding to support issues, boosting customer satisfaction. View All Solutions Full Resolution, Inside Your App Resolve order status, shipping, stock, and warranty questions without users leaving your app. Forethought delivers instant, accurate answers where and when users need them most. Mobile-First, Privacy-Ready Forethought meets SOC 2, GDPR, and CCPA standards out of the box. Our mobile SDK honors user engagement with redaction rules, data visibility controls, and native encryption—so you stay secure and compliant without extra effort. Agentic Actions not Decision Trees Forethought’s multi-agent AI doesn’t rely on rigid flows. It understands real user intent, even when phrased imperfectly. It asks smart follow-ups, makes decisions, and resolves issues like your best agent—instantly and at scale. Go Live in Under 30 Days Launch fast with Forethought—via mobile SDK or no-code setup. We train on your tickets, preload workflows, and fine-tune before go-live. Trusted by mobile teams like Fetch and YAZIO to move fast and scale smarter. Made to thrive where user support expectations multiply Forethought’s in-app chat support helps your team resolve common customer issues quickly and in-app. Scale effortlessly while keeping your support team focused and your customers satisfied. Resolve Questions Instantly Answer common questions—like login, billing, and tips—right in your app, so customers get instant help without talking to your support team. Works With Your Existing Stack Integrate where your teams already work. Support teams stay in sync, and customers get accurate answers powered by your live data. Adapts to Explosive User Growth Scale with your app, deflecting tickets and speeding up resolutions—no matter how many users you serve. Powered by a Mobile SDK Embed AI chat natively with Forethought’s mobile SDK for fast, on-brand, in-app support—no redirects needed. Always On, Always In Sync Support AI that adapts with every app update Whether you're rolling out dark mode or a total UX refresh, Forethought evolves with you. Our AI learns from every user message, updates workflows in real time, and identifies support content gaps—keeping your mobile support strategy ahead of change. How mobile apps stay fast, even when tickets surge Read Success Stories "The thing that really blew my mind, and ultimately, the biggest reason we went with Forethought, was the very creative approach they've taken to create workflows. The same three sentences I would type in Slack to tell someone how to close a ticket: that’s how you configure the bot. When I saw that, I felt like I was seeing the future." Brian Johnson VP of Support Operations at Fetch Read Case Study Read Case Study Frequently Asked Questions What is in-app chat support? In-app chat support allows customers to get real-time help directly within a mobile application, without switching to email or external help centers. It enhances user experience by offering fast, contextual assistance for login issues, payments, orders, or general questions, all inside the app interface. With Forethought’s AI-powered in-app support, customers get accurate, automated resolutions instantly, improving satisfaction and reducing agent workload through personalized support. What are the key features of in-app chat support software? Key features of in-app chat support software include real-time messaging, native mobile SDK integration, AI-powered automation, escalation routing, and analytics. Forethought’s solution goes further by offering Agentic AI that understands complex customer queries, adapts in real-time, and integrates seamlessly with tools like Zendesk. It’s built for privacy compliance and scales effortlessly as your app grows. How to choose the best in-app chat for mobile applications? To choose the best in-app chat for mobile apps, look for a solution that is lightweight, secure, AI-driven, and customizable to your app’s design. Prioritize tools with a native SDK, seamless third-party integrations, and proven scalability. Forethought stands out with intelligent automation, fast deployment options (code or no-code), and enterprise-grade security—making it ideal for apps handling high-volume customer support needs. What is an AI chatbot for mobile apps? It’s a fully embedded support agent that lives inside your mobile experience—trained on your app’s workflows, support data, and user behaviors. Forethought’s chatbot handles repetitive inquiries like login issues, payment questions, or how-to guides, while intelligently escalating complex or sensitive issues to live agents when needed. It’s more than chat—it’s a self-service engine that feels native to your app. Will it slow down our app or require heavy dev lift? Not at all. Forethought is designed to be lightweight and performant—built for mobile apps with low-latency expectations and fast-loading UIs. Integration is straightforward, and with our no-code workflow builder (Autoflows), your ops team can launch and update support flows without engineering resources. We plug into your helpdesk, not your app architecture. How does it improve the user experience? It keeps customers inside your app—engaged, not frustrated. Forethought delivers fast, relevant answers directly in your mobile interface, reducing drop-offs from forced email support or FAQ hunting. Whether it’s a Discord mod needing help at midnight or a gamer resolving a billing error, customers get real-time assistance tailored to their issue and context. How fast can we launch? Most mobile teams go live IT Support Chatbot | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo AI Agents for Security & IT Teams AI you can trust, built for scale and security Forethought meets enterprise security standards and gives your technical teams full control, so you can confidently automate customer interactions. Request a Demo Enterprise Security, Built In Protection you can trust, control you need Forethought gives IT and security teams full confidence with built-in compliance, data encryption, and transparent controls—so you can scale support without compromising on protection. View All Solutions Enterprise-Grade Compliance Forethought is independently audited and certified to meet compliance standards for security, availability, and confidentiality. We are compliant with ISO 27001 and certified for SOC 2. Built-In Data Redaction Forethought is the first customer service AI platform to automatically redact sensitive data like PII, PHI, and financial info by default—protecting both customers and human agents. Transparent Security Monitoring Forethought’s Trust Report gives customers 24/7 access to security controls and compliance docs, including audit reports and network diagrams. Secure Infrastructure and Practices Forethought runs on AWS with industry-best security practices, using TLS and AES-256 encryption to protect customer data in transit and at rest. Security Features That Scale with You Built-in protections for enterprise IT and compliance teams Learn How Forethought Works Trust Report Dashboard 24/7 access to real-time security controls, audit reports, customer conversations, and compliance documentation. Automate Routine IT Questions Does an IT support chatbot sound cool? Let Forethought handle routine IT and security questions for your employees, directly in Slack. Granular Access & Permissions Role-based access controls let you manage who can view, edit, and access sensitive data across teams and integrations. Single Sign-On (SSO) Forethought supports Single Sign-On (SSO), allowing your team to securely log in using existing credentials. transforming IT & Security Less manual work, more strategic impact The IT and Security team at a fast-growing SaaS company was overwhelmed with repetitive requests—password resets, access issues, and policy questions. With Forethought, Solve automated answers directly in Slack, enforced SSO access, and kept sensitive data secure with built-in redaction. Now, the team spends less time on tickets and more time improving infrastructure and security posture. Security-first teams choose Forethought for their stack Read Success Stories “We needed a solution that gave us full visibility into how decisions were being made. With Forethought, we not only understand how the AI gets to each response—we control the entire decision-making path.” Ilona Kravchuk Support Engineer, Grammarly 90% Deflection rate 140% Improvement in CSAT 0 Hallucinations Explore more from Forethought View Resources Report 2025 AI in CX Benchmark Report Get Started Today Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog How Do Consumers Really Feel About Customer Support? New Consumer Survey Reveals Key Trends Read More View More Frequently Asked Questions Is Forethought compliant with enterprise security standards? Yes. Forethought is compliant with SOC 2, ISO 27001, and HIPAA—giving your support team and IT full confidence in data security. We also provide a Trust Report with 24/7 access to audit logs, security documentation, and system controls. How does Forethought protect sensitive customer data? Forethought uses AES-256 encryption at rest and TLS encryption in transit, helping protect support operations. It also includes automatic redaction of sensitive data like PII, PHI, and financial information to ensure privacy by default. What is an IT support chatbot? An IT support chatbot is a virtual assistant that helps employees resolve common tech issues—like password resets, access requests, and device troubleshooting—without needing to wait for a live agent. Forethought’s conversational AI solution uses natural language processing to understand requests and handle them directly in Slack or other channels, saving time for both users and IT teams. Can an IT support chatbot provide real-time assistance to users? Yes, an IT support chatbot like Forethought’s can provide real-time help by answering common questions, resolving routine issues, and guiding users through workflows directly on platforms like Slack. It leverages your knowledge base to surface accurate information, speeding up resolution times and reducing the load on IT teams. Can I control who has access to Forethought within my organization? Yes. Forethought offers granular access controls and integrates with identity providers to support SSO, allowing IT teams to manage user permissions and authentication securely and efficiently. We understand how enterprise systems operate Forethought is the AI platform that fits into your environment—not the other way around. See how you can integrate AI into your customer support tech stack while preserving security, compliance, and control. Request a Demo Still deciding? See how top customers transform their CX teams Learn how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Terms and Conditions for Website Visitors | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Terms and Conditions for Website Visitors Last Updated: April 9, 2024 Introduction By accessing or using this website operated by Forethought Technologies, Inc. (“Forethought”), you agree to be bound by these Terms and Conditions (the “Terms”). 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Hashtags blocks for sticky navbar (visible only for admin) {{resource-cta}} Experience the Future of Customer Support Get Started Today {{resource-cta-horizontal}} Experience the Future of Customer Support Get Started Today {{download-the-report}} Download the report {{cs-card}} Nunc quisque sapien nibh volutpat odio vitae varius ipsum. Semper ac urna platea id. Dui quis donec bibendum viverra volutpat gravida dictumst. 90% Accuracy & Coverage in Classifying New Tickets 50% Reduction in Time to Resolution Read Case Study {{resource-cta-form}} Experience the Future of Customer Support Go beyond automation – deliver faster, smarter customer support. Give your teams the confidence and time to focus on impactful, high-value customer interactions. Request A Demo Still deciding? See how top customers transform their CX teams Take a deep-dive into Forethought’s all-in-platform See how Forethought started and where we’re headed BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring AI-Powered Knowledge Base & Chatbot Content Management | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo AI Agents for Content and Knowledge Managers AI-powered knowledge base for content managers Keep content accurate and useful with AI that detects knowledge gaps, flags outdated articles, and updates content based on customer conversations. Request a Demo Better Content, Less Manual Work AI that keeps your help center fresh Your help content is only useful if it’s useful now. With our knowledge base gap analysis, Forethought reviews past tickets, chat performance, and help center interactions to spot missing content, so you can fix it before agents see repeat questions. View All Solutions Spot Gaps Instantly Find missing or outdated content with Forethought’s knowledge base gap detection , helping you keep articles accurate and complete for your customers. AI-Generated Drafts Cut article and policy creation time in half—Forethought generates content based on data gaps, helping you update your help center faster and reduce resolution time. Keep Content Up to Date Flag outdated content automatically and recommend updates to improve accuracy. Boost Self-Service Improve article effectiveness and reduce ticket volume by making content more useful to customers. CONTENT THAT STAYS USEFUL Tools to keep your knowledge base sharp Learn How Forethought Works Knowledge Base Gap Analysis Detect missing or underperforming articles based on real ticket and search data, so you know exactly what to improve. Identify Missing Topics Surface unanswered questions and emerging issues in a single click with AI-powered gap detection. Performance Insights Track which content resolves issues and which ones fall short, so you can make data-backed updates. Consistent Answers Everywhere Keep your channels in sync and eliminate conflicting answers before they confuse your customers. transforming content Content that works as hard as your technical writers The content team at a growing fintech company struggled to keep up with gaps in their help center. With Forethought, Discover used knowledge base gap analysis to spot missing topics and outdated answers, then generatearticle drafts. Now, customers find what they need faster, and agents spend less time answering repeat questions. You can find Forethought at orgs where knowledge is a strong suit Read Success Stories With gap detection, Achievers is able to identify areas where content needs to be created and whether the current articles aren’t working to answer questions. 69% Deflection rate achieved with content enhancement 93% First contact resolution rate 50% Increase in help content engagement Read the Full Case Study Frequently Asked Questions What is an AI-powered knowledge base? An AI-powered knowledge base uses intelligent automation to continuously analyze and update help content based on real-time data from support tickets, customer feedback, and search patterns. This ensures that the content remains accurate, responsive, and aligned with evolving user needs, reducing the need for manual updates and improving the overall customer support experience. What are the benefits of using AI for knowledge base management? AI enhances knowledge base management by increasing speed, providing insight, and giving you greater control. It helps you identify content gaps, optimize existing articles for better accuracy and usability, and automatically recommend improvements. This allows your support team to focus on more complex, high-value tasks while the AI handles routine content maintenance. How does AI support gap detection in help content? AI analyzes historical tickets, search queries, and customer interactions to identify where your knowledge base is missing content or underperforming. It highlights knowledge gaps, recommends updates, and can even generate article drafts—helping you keep content accurate, relevant, and useful. Can Forethought prevent duplicate content? Yes, Forethought automatically flags overlapping articles and duplicate chatbot replies to ensure content consistency. This reduces the time support agents spend reviewing conflicting information and helps avoid customer confusion. By keeping the knowledge base streamlined, Forethought ensures your support team has access to unique, accurate, and relevant content at all times. How often are content insights updated? Forethought’s content insights are updated continuously based on real-time customer interactions. As new tickets, feedback, and chatbot conversations come in, the AI analyzes this data to refresh and optimize content, ensuring that your knowledge base stays current, relevant, and aligned with the evolving needs of your product and customer base. Explore more from Forethought View Resources Report 2025 AI in CX Benchmark Report Get Started Today Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog How Do Consumers Really Feel About Customer Support? New Consumer Survey Reveals Key Trends Read More View More Keep your help content one step ahead Let Forethought keep your knowledge base smart, relevant, and aligned with what your customers actually need. From automated gap detection to instant drafts, it’s time your content worked as hard as your team. Request a Demo Still deciding? See how top customers transform their CX teams Learn how Forethought’s multi-agent system works Learn about different use cases BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring AI Multichannel Support Software | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo AI Agents For Omnichannel Customer Support Better customer experiences everywhere Omnichannel customer service Email Resolve inbox overload—Forethought handles it from subject to signature. Learn more Chat Instant, human-like help—no bots, no decision trees. Learn more Voice No hold music. No phone trees. Just real support, fast. Learn more Slack Answers inside Slack—where your team already works. Learn more API Connect your backend. Let AI take action automatically. Learn More Mobile In-app support that feels as smooth as the rest of your UX. Learn More Forethought Multi-Agent System AI agents for smarter customer support Forethought’s multi-agent omnichannel system works together to optimize every part of your support journey. From uncovering insights, to resolving inquiries, to empowering human agents—each agent plays a role in helping you deliver faster, smarter, and more personalized customer experiences. Our Platform AI Surfaced Insights Fix gaps before they become problems Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve workflows, and optimize costs. Learn More Omnichannel Agent Solve customer issues end-to-end Deliver fast, human-like support across channels with agentic AI. Intelligently processes requests, using automated workflows and connected knowledge bases to resolve inquiries instantly. Learn More Smarter Ticket Classification Get every ticket to the right agent, fast Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses. Learn More Agentic AI Copilot Empower human agents with an AI copilot Your agentic AI copilot with real-time ticket analysis, AI chat support, and intelligent response generation using workflows and knowledge articles—all without ever leaving your help desk. Learn More Frequently Asked Questions What is omnichannel support software? Omnichannel or omnichannel support software allows businesses to manage customer inquiries across multiple communication channels—like chat, email, voice, mobile apps, and Slack—all from a single system. With Forethought, you can deliver consistent, personalized support across every channel without switching between tools. How does omnichannel support software work? Omnichannel support software connects different digital channels—like chat, email, voice, mobile, and Slack—into one unified system. It helps teams manage conversations more efficiently by tracking customer interactions across channels, keeping context intact, and ensuring consistent, personalized support no matter where the conversation starts. What support communication channels does Forethought support? Forethought supports chat, email, voice, Slack, API-based channels, and mobile apps—so you can deliver fast, consistent support across every customer touchpoint. Is Forethought’s omnichannel support software suitable for businesses of all sizes? Yes! Forethought’s omnichannel support software is built to scale with businesses of any size—from growing startups to large enterprises handling over 20,000 tickets per month. Whether you’re managing a small support team or a global operation, Forethought helps deliver faster resolutions, lower costs, and better customer experiences across every channel What is the best omnichannel support communication software? The best omnichannel communication software helps businesses manage customer conversations across chat, email, voice, mobile, and more—all in one place. Forethought stands out by combining omnichannel support with agentic AI, allowing teams to resolve inquiries faster, reduce costs, and deliver more personalized experiences across every customer touchpoint.Answer A team of AI agents, on every support channel Handle customer inquiries across chat, email, voice, Slack, API, and mobile—all with omnichannel support software. Request a Demo Still deciding? Explore how support teams succeed with Forethought See how Forethought’s multi-agent system works Learn how Forethought started BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring Request a Personalized AI Support Demo of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo Resolve 95% of issues with AI agents Join brands like Upwork, Lime, and Grammarly. Transform CX and support operations with Forethought’s multi-agent AI system. What to expect: Discuss your team processes, goals and pain points Highlight opportunities for AI to elevate your CX program across every customer moment Design successful AI agents trained to work with your brand, data and business systems Arm you with customized ROI projections and prove your business case in a proof-of-value Get in touch with us and let’s discuss your team goals First Name* Last Name* Phone number* Work Email* Job Title* Company Name* Submit Thanks for reaching out! You’re on the path to transforming your customer support into a strategic advantage. Our team will be in touch soon to show you what’s possible when you unlock the full potential of AI-driven CX. - The Forethought Team Oops! Something went wrong while submitting the form. Powering organizations changing the world See what our customers are saying Read Success Stories Upwork Reduces Time to Resolution by 50% with Forethought “We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage” Alix Perez Project Manager for Chatbot & Help Center Products Read Case Study 90% Accuracy & Coverage in Classifying New Tickets 50% Reduction in Time to Resolution 65% Average Self-Serve Rate Read Case Study YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve "We would drown in tickets if we didn’t have Solve’s 80% deflection. We’d have to hire 3 full-time agents to maintain our team’s current workload if we were to try to replace it with human support." Michael Trojan User Success Specialist (AI) Read Case Study 80% Ticket deflection 4.0 CSAT 40% Growth in tickets Read Case Study Cotopaxi Hits 168% ROI in Six Months with Forethought “When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.” Alexia Bench GTM Manager Read Case Study 168% ROI in first six months 4.5 CSAT 28% Increase in resolution rate Read Case Study “The same three sentences I would type in Slack to tell someone how to close a ticket: that’s how you configure the bot. When I saw that, I felt like I was seeing the future. It’s one thing to see the bot do something but another to make it so easy to configure.” Brian Johnson VP of Support Read Case Study 90% Ticket deflection rate 3.9X ROI in the first year 98.5% AI accuracy across support workflows Read Case Study BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring The Customer Service AI Platform for Modern Support Teams of your HTML --> A new chapter begins: Forethought is now part of Zendesk Learn More Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo AI AGENT PLATFORM FOR CUSTOMER SUPPORT & SERVICE TEAMS Enterprise AI Agents for Every Customer Moment Thanks for contacting us! We will get in touch with you shortly. Oops! Something went wrong while submitting the form. Why Forethought is the undisputed AI in CX leader Fully Agentic Fully Agentic Forethought’s AI agents don’t just understand intent—they reason, decide, and take action using your business policies to deliver end-to-end AI customer support. Trained on Your Data Trained on Your Data Forethought's AI agents learn from your past tickets and help center content to deliver accurate, personalized AI customer service from day one. Multi-Agent System Multi-Agent System Deploy AI agents that collaborate across your customer journey by identifying, solving, classifying, and supporting your team without added overhead. Leading the market with unmatched results Forethought is the leading AI agent for customer support platform—recognized by G2 for ROI and customer satisfaction. Our AI Agents don’t just automate, they deliver. Want to see for yourself? Try a proof of concept. Read the 2025 Benchmark Report roi 15x Average return on investment Decreased Response Time 55% Average reduction in first response time Up to 98% Resolution rate Read the 2025 Benchmark Report Forethought Multi-Agent System AI agents for smarter customer support Take a sneak peek behind the scenes with our interactive demo. our multi-agent system From insights to resolution—AI agents that do it all Our Platform AI-Surfaced Insights Fix gaps before they become problems. ‍ Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, optimize AI workflows, and lower costs. Learn More Omnichannel Agent Resolve issues instantly across any channel. Deliver personalized, human-like, 24/7 AI customer support across chat, email, voice, and more—all from one customer experience AI platform. Learn More Smarter Ticket Classification Get every ticket to the right agent, fast. ‍ Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses. Learn More Agentic AI Copilot Empower human agents with an AI copilot. Give agents real-time insights, next steps, and intelligent responses with AI workflows—all without ever leaving your helpdesk. Learn More Read customer success stories Upwork Reduces Time to Resolution by 50% with Forethought “We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage” Alix Perez Project Manager for Chatbot & Help Center Products Read Case Study 90% Accuracy & coverage in classifying new tickets 50% Reduction in time to resolution 65% Average self-serve rate Read Case Study Cotopaxi Hits 168% ROI in Six Months with Forethought “When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.” Alexia Bench Consumer Insights Manager Read Case Study 4.5 CSAT 28% Increase in deflection rate 168% ROI Read Case Study YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve “We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.” Michael Trojan User Success Specialist (AI) Read Case Study 80% Ticket deflection rate 4.0 CSAT Read Case Study Solutions By ROLE & INDUSTRY Scalable enterprise AI agents for support teams Forethought helps enterprise support teams deliver faster resolutions, empower agents, and create exceptional customer experiences—whether you operate globally or regionally. View All Solutions ROLE Support Agents Resolve issues faster and deliver the kind of support customers remember—for all the right reasons. Learn More INDUSTRY SaaS Enhance customer satisfaction by resolving issues instantly and scale effortlessly with AI agents built for the fast-paced world of SaaS. Learn More Integration Helpdesk Integrate Forethought with leading helpdesks to empower your customer service team, lower costs, and improve key support metrics. Learn More ROLE Operations Streamline processes, reduce ticket volume, and optimize support operations with AI built for scale. Learn More INDUSTRY Ecommerce and Retail Deliver faster resolutions, reduce returns, and create happier customers with a team of AI agents. Learn More Trusted by brands delivering exceptional service Recent Press “What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.” Forbes This Startup Raised $17 Million to Take On Customer Service With AI “When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.” TechCrunch Battlefield winner Forethought adds tool to automate support ticket routing “Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.” Entrepreneur 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small Explore more from Forethought View Resources Report 2025 AI in CX Benchmark Report Get Started Today Blog Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls Read More Blog How Do Consumers Really Feel About Customer Support? New Cons AI Chatbot for Customer Support | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo AI Chatbot for Customer Support Smarter support, right on your website Delive