◈ Homepage — http://www.intermedia.com/Your choice regarding cookies on this site We use cookies to optimise site functionality and give you the best possible experience. I ACCEPT COOKIESI DO NOT ACCEPT COOKIESSETTINGS × 1.800.379.7729 | SUPPORT: 3 | SALES: 2 | PARTNER: 1 Search Find a Solution Provider USA SUPPORT LOGIN PRODUCTS SOLUTIONS ABOUT US PARTNERS RESOURCES GET QUOTE Your Business Advantage in Every Conversation Intermedia Intelligent Communications turns everyday calls, chats, and meetings into clarity, momentum, and better decisions - powered by AI and unified in one seamless platform. ONE PROVIDER. ONE PLATFORM. ONE SMARTER WAY TO WORK. SEE INTERMEDIA AI CONTACT SALES INTERMEDIA® Great Place to Work INTERMEDIA® Best Business Phone System INTERMEDIA® Best VoIP for Ease of Use INTERMEDIA® Best All-in-One UCaaS Best for Secure Collaboration INTERMEDIA® Best VoIP Services INTERMEDIA® Great Place to Work INTERMEDIA® Best Business Phone System INTERMEDIA® Best VoIP for Ease of Use INTERMEDIA® Best All-in-One UCaaS Best for Secure Collaboration INTERMEDIA® Best VoIP Services INTERMEDIA® Great Place to Work Smarter Tools for Smarter Work Unify calls, meetings, chat, email, and customer interactions to align teams, elevate customer experiences and help deliver the business outcomes that set you apart. Unified Communications Intelligent Contact Center Email & Microsoft 365 Intelligent Archiving Unite your team in one intelligent workspace. Calls, meetings, chats, and customer interactions together - with AI that keeps your team in sync and your business ahead. LEARN MORE Every interaction is an opportunity. Intermedia AI helps you make the most of it. Intermedia AI turns communication into a growth engine - driving better customer experiences, more engaged employees, and greater efficiency at every touchpoint. EXPLORE INTERMEDIA AI Meet Some of Your Digital Teammates Our AI Agents and Assistants are here to help your team boost productivity and delight customers. Here are just a few... AI CALL RECAP Post-call summaries with transcripts, sentiment analysis, and more. AI AGENT ASSIST Real-time customer insights, call summaries, and answers, all at agent fingertips. AI MEETING RECAP Meeting recordings with clearly denoted discussion topics and next-steps. See What Intelligent Communications Can Do for You Intermedia AI - Sell More. Spend Less. Stand Out. Transform everyday conversations into intelligence and action, streamlining routine work and helping teams move faster with greater impact. WATCH THE VIDEO Intermedia AI - Sell More. Spend Less. Stand Out. Intermedia Unite for Microsoft Teams Embedded solution Intermedia Archiving Move to the Cloud Now The Intermedia Difference Intelligent communications. Local partner support. Business made better. 150K Businesses 7500 Partners "Now we don't have 3 different vendors for 4 different services, we use Intermedia for everything and it's all on one bill." ERIC WITHAM Vice President of Information Technology, H&M International Transportation READ MORE Security & Compliance Advanced protection against malware, viruses, phishing, and hackers. LEARN MORE Reliability J.D. Power-certified 24/7 support from live Intermedia experts EVERY time you call. LEARN MORE Onboarding & Support Built to help healthcare, legal services and financial firms stay compliant. LEARN MORE Real Stories. Real Benefits. See the outcomes, the innovations, and the advantages our customers and partners achieve every day. BUSINESS INNOVATORS Marcel Schoemaker ICT & System Support Manager, Turck READ THE CASE STUDY PARTNER ADVANTAGE Mike Promotico President and CEO, ProTelesis WATCH THE VIDEO BUSINESS INNOVATORS Alex Watts Director, Gatling Solicitors Ltd. WATCH THE VIDEO PARTNER ADVANTAGE Chris MIller Vice President of Technology and Solutions, POA WATCH THE VIDEO BUSINESS INNOVATORS Marcel Schoemaker ICT & System Support Manager, Turck READ THE CASE STUDY PARTNER ADVANTAGE Mike Promotico President and CEO, ProTelesis WATCH THE VIDEO BUSINESS INNOVATORS Alex Watts Director, Gatling Solicitors Ltd. WATCH THE VIDEO PARTNER ADVANTAGE Chris MIller Vice President of Technology and Solutions, POA WATCH THE VIDEO BUSINESS INNOVATORS Marcel Schoemaker ICT & System Support Manager, Turck READ THE CASE STUDY PARTNER ADVANTAGE Mike Promotico President and CEO, ProTelesis WATCH THE VIDEO 1 2 3 4 Move your business to the Intelligent Cloud quickly and easily REQUEST A DEMO BECOME A PARTNER Request a demo First Name Last Name Email Address Phone Number Company Name How did you hear about us? PCMag Review Site ChatGPT Internet Search (Google, Bing etc.) Social Media (Facebook, LinkedIn, etc.) Press Release & Media Word of Mouth/Referral Event Existing/former relationship with Intermedia Other By checking this box, you agree to receive marketing communication emails from Intermedia regarding its products, services, and events. 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SUBMIT PRODUCTS Intermedia Unite® Company Messaging Toll-Free Calling AnyMeeting®Video Conferencing Intermedia for Microsoft Teams Contact Center Intermedia Archiving SIP Trunking Intermedia AI Microsoft 365 Copilot Exchange Email SecuriSync® Backup for Microsoft 365 Outlook Backup Email Encryption Email Protection WORRY-FREE Security Reliability Onboarding & Support PARTNERS Overview MSPs & VARs Service Providers & Carriers Distribution ABOUT US Who We Are Analysts Careers Contact Us Newsroom Legal Agreements Vulnerability Disclosure SUPPORT Support Home RESOURCES Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Find a Solution Provider Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2025 Certified Assistance and Technical Support Program™ recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards. Users of this site agree to be bound by the Intermedia Service Agreement, Service Level Agreement and Acceptable Use Policies. Legal | AUP | Privacy Policy Copyright © Intermedia.net, Inc. 1995 — 2026. All Rights Reserved. ◈ Interior Pages — 38 pages crawledBusiness Text Messaging & Company SMS Services - Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Intermedia Unite Company Text Messaging Available with: Intermedia Unite Take Business Texting to a New Level Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone. Get A Quote Fast Customized Responses Send customers instant, customized responses directly from subject matter experts. Effective Communications Assign labels (like Sales or Customer Support) to phone numbers for clearer outbound communication. Always Accessible Respond to customer messages from anywhere using our business text services through the Unite Mobile and Desktop apps. Two Ways to Communicate with Customers in Intermedia Unite Now you have two ways to interact with customers via text using the Unite Desktop and Mobile apps. STANDARD BUSINESS SMS Unite is set up to communicate via SMS (text) and MMS (images) from a user's personal business number -- person-to-person messaging. COMPANY MESSAGING Company Messaging is SMS and MMS communication from a company's main business number or toll-free number*. * Toll-free numbers are limited to SMS (text) messages only. Both standard messaging and Company Messaging are subject to Intermedia's SMS Acceptable Use Policy . And read our Frequently asked questions about Company Messaging . FAQ Customer Company Messaging What is Company Messaging? Company Messaging is a business SMS and MMS texting solution that enables your main business phone number to send and receive text messages (SMS/text and MMS/picture). Within the Unite desktop and mobile apps, groups of one or more users in the business can receive and instantly respond to customers' texts, giving optimal customer service. Can a business use Company Messaging With its Main Toll-Free Number? Yes, Company Messaging can be enabled for a business's main local phone numbers OR toll-free numbers. There is an additional charge for toll-free numbers and they are limited to SMS/text only. Why Would a Business Need This Solution? Here are some reasons why it might be time to consider Company Messaging for your business: Inability to manage incoming calls Complaints that customers can't reach the business Missed/abandoned calls Relies heavily on leaving voicemails Desire to get quicker responses from customers Missed appointments due to lack of appointment reminders Your business competitors leverage sms marketing tools Business Texting is the preferred mode of communication — 90% of customers say they would rather get a text over a phone call. Texting integration is a necessity for a modern-day business, and giving customers the option to two-way text your business provides a better customer experience and better customer engagement. How is Company Messaging different from standard SMS within the Unite application? Unite is already set up to communicate via SMS (texting) and MMS (pictures) from within the Unite application from a user's personal business phone number to an external cell phone number. This is considered person-to-person texting. Company Messaging is mass texting communication from a company's main business number or toll-free number and may be assigned a name, like Sales or Customer Support. This allows customers to receive immediate and informed notification responses from an individual or a group of individuals who are monitoring that Company Messaging number. Both standard SMS messages and Company Messaging are bound to an SMS Acceptable Use Policy . Is Company Messaging Available on All Unite Licenses? Company Messaging is an account level add-on and is available on the Unite Pro, Enterprise, or With Teams Licenses. What is the Limit for Messaging with Company Messaging? There is a limit of 200 messages per user, per day, and a limit of 500 messages per account, per day with a monthly limit of 1,000 outbound messages per assigned number/group. For more information on usage policy, please refer to the Cloud Business Phone Keeps Small Biz Connected | Intermedia Making the change to remote work? We're happy to help you stay connected. Learn More Learn More Product UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction. Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Home Topics Search Get Quote Cloud Business Phone Keeps Small Biz Connected Intermedia’s omnichannel Contact Center gave H&M’s warehousing customer support team a better, more informed, and responsive way to deliver vital customer care. Cloud Business Phone Keeps Small Biz Connected June 24, 2022 Explore other posts on these topics: Contact Center Contact Us International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center Introducing the Intermedia Business Innovators series – where Intermedia honors business and civic leaders who are improving customer care, employee engagement, and operations through innovative thinking and decisive action. In business for over 40 years, H&M International Transportation has provided a broad range of logistics services through a comprehensive network of U.S. Intermodal operations. The business handles U.S customs and border protection for incoming goods and operates a railway division that offers shipping container lift-on and lift-off services. For a busy, global transportation company like H&M, reliable, consistent communications and collaboration are absolutely critical to keep its wide network of employees connected and in sync and to keep its customers’ goods moving. I recently spoke with H&M’s vice president of IT, Eric Witham, about his company’s journey with Intermedia. Mr. Witham is responsible for everything IT-related, from networking to phones to security. He first found Intermedia in 2015 with an eye toward simplifying and improving the security footprint of email. Since then, as the company’s geographic footprint grew, as did the amount of mission-critical services it provided, the need for a better way to communicate and collaborate led to the adoption of a broader array of Intermedia’s cloud solutions. Migrating to Intermedia Unite ® Reduced Costs and Removed the Complexity of Phones With H&M’s business growing and communications taking place from an increasing number of locations, the existing legacy, on-premises business phone system infrastructure they had in place could not keep up with business needs.  The on-premises phone system was not designed to handle the ever-evolving need for the anywhere, anytime communications that Mr. Witham needed for his organization. Decisions in the field could impact decisions in the warehouse which could impact delivery schedules and more, so reliable, real-time communication was key – and not just via a phone call. Sometimes it was a quick online chat that was required, other times a document needed to be shared, and frequently a spur-of-the-moment video conference was necessary to make a decision. And since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.  Unite comes with business phone service, team chat, video conferencing, screen sharing, secure file collaboration and backup, contact center, and more – all integrated into one seamless solution.   Mobile and desktop apps allow for anywhere, anytime access from mobile phones, laptops, desktops, and tablets – all for one low, per user, monthly fee. Said Mr. Witham, “Now we pay for one bundled account for all services. We don’t have three different vendors for four different things. We have one vendor and invoice for everything, it’s amazing.” Looking to optimize communications solutions even further, the company next added Intermedia Contact Center. Contact Center Enables Efficiency, Allows Company to Get Rid of Legacy System “We had this horrible contact center system that was clunky, cumbersome, didn’t allow us to be responsive to customer needs, and making any changes to it was a nightmare. The Find an Intermedia Reseller near you × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Find a Local Intermedia Reseller 7,500+ Active Resellers Our network of Intermedia resellers spans the entire United States. Local Intermedia resellers are a great option if you're looking to outsource your IT to a single local partner who can provide on-site support and services. Intermedia resellers combine our best-of-breed products with their premium professional services for an unbeatable solution. We didn’t know what we didn't know around phone systems, and Jayme [Branson, Owner and CEO of Intermedia partner Montana Phone] opened our eyes. From the first demo, I went to the CFO to say we need to get better at what we do, and this is a way to do it. Steven Davidson Director of IT, Mesa Systems Get in touch with an authorized Intermedia reseller in your area empty Products Intermedia Unite ® Company Messaging Toll-Free Calling AnyMeeting ® Video Conferencing Intermedia for Microsoft Teams Contact Center Intermedia Archiving SIP Trunking Intermedia AI Microsoft 365 Copilot Exchange Email SecuriSync ® Backup for Microsoft&nbsp365 Outlook Backup Email Encryption Email Protection Worry-Free Security Reliability Onboarding & Support Partners Overview MSPs & VARs Service Providers & Carriers Distribution Partners Overview MSPs & VARs Service Providers & Carriers Distribution About Us Who We Are Analysts Careers Contact Us Newsroom Legal Agreements Vulnerability Disclosure Support Support Home Support Support Home Resources Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Find a Solution Provider Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2025 Certified Assistance and Technical Support Program™ recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards . Users of this site agree to be bound by the Intermedia Service Agreement, Service Level Agreement and Acceptable Use Policies. Legal | AUP | Privacy Policy Copyright © Intermedia.net, Inc. 1995 — 2026. All Rights Reserved. Email Protection Software Service for Businesses - Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Email Protection Available with: Business Email , Microsoft 365 Comprehensive Email Security for Your Inbox Enterprise-grade, multi-layered email protection against malware, phishing emails, spear phishing, malicious links, and unknown cyber threats across today’s evolving security threat landscape. Get A Quote Comprehensive Security Advanced cloud-based email protection and secure email gateway capabilities safeguard against malware, data breach attempts, emerging attack vectors, and unknown malicious email threats. Point-of-Click Protection Prevents users from accessing known phishing emails, QR codes leading to malicious sites or webpages containing malicious code. Data Loss Prevention (Email DLP) Outbound email protection from intentional or accidental exposure of sensitive information. AI Guardian Targeted Attack Protection AI-Powered protection against socially engineered attacks that evade traditional threat detection filters, providing stronger incident response and security awareness for employees Watch video Get Email Protection from a Powerful and Unique Set of Technologies Stop spam, phishing, ransomware, and malware attacks, including both known email attacks and emerging "zero-day" threats in the earliest stages of their proliferation with our email security services. Our solutions use sandboxing, threat intelligence, and post-delivery remediation to neutralize threats early. Improved accuracy of detection Multiple tier-1 Anti-Virus engines work concurrently to automate and increase the accuracy of detection and categorization of suspicious emails and threats to 99% with near-zero false positives. Faster Response to real-time threats Message reputation signatures combined with advanced heuristics and machine learning for fast and accurate message fingerprinting, categorization and filtering for proactive incident response. Email Protection: How It Works Our email protection solution secures inbound and outbound emails with advanced anti-phishing, anti-spam technology, and more, ensuring safe and secure communication. AI Guardian Targeted Attack Protection Software DATA SCIENCE APPROACH Our email security solution stops targeted attacks such as impersonation, payroll fraud, invoice fraud, spear phishing, and “zero-day” credential phishing. Natural language understanding (NLU) Analyzes thousands of signals across identity, behavior, language, and global threat data. THREAT ELIMINATION Classifies threats into predefined categories with high accuracy and automatically remediates (delete, quarantine) each advanced threat category, providing comprehensive protection. SELF-LEARNING SYSTEMS Leverages custom machine learning models for an enterprise-relevant threat detection approach that continuously improves your security strategy. Watch the Video Take a Tour Email Protection Product Features Whether you choose Exchange Email from Intermedia or one of our Microsoft 365 plans, our managed services can help you protect your company data and your users with our comprehensive email protection. Standard Email Protection is included with most Exchange Email plans, and we make it easy to upgrade to our Premium email security solution. Email Protection for Exchange Email Protection for Microsoft 365 Standard Premium Advanced Email Protection + AI Guardian* All Email Protection Plans Include Phishing protection Inbound and outbound spam filtering Multiple industry-leading security engines Inbound malware and advanced threat protection Advanced attachments defense URL protection with Intermedia LinkSafe Outbound content filtering (DLP)   — — — — AI Guardian Premium Ransomware, credential phishing and extortion protection Payment and payroll fraud protection Social engineering protection Threat dashboard AI Guardian Ransomware, credential phishing and extortion Intermedia Unite: Unified Communications Software - Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Get A Quote Overview Details Resources --> Phones & Devices Pricing Apps Integrations Boost Your Business with AI-Powered Communications Smarter Communications. Better Business Outcomes. Phone / Video / Chat / SMS / Contact Center / Archiving Get A Quote See a Demo AI-Powered Features Built-in AI to enhance productivity, simplify workflows and meeting follow-ups, and elevate customer interactions. Learn more Desk Phones & Headsets Devices easily connect the feature-rich Unite service wherever they're plugged in. Already have a device? Connect it. Learn more about our FREE Devices Desktop & Mobile Stay connected with Unite - call, text, chat, meet, and share files seamlessly across desktop and mobile, with smooth switching between devices. Call Center Features Advanced call handling, routing, queuing, and supervisor features (monitor, whisper, barge) deliver better customer experiences. Work Smarter. Connect Faster. From Anywhere. Unify your business communications with AI-powered efficiency, built-in intelligence, effortless collaboration. Business Phone 100+ features with crystal-clear, reliable calling. MS Teams Embedded Solution Advanced calling and SMS inside Teams. Team Chat Instant messaging without inbox clutter. Video Meetings HD meetings with AI-powered recaps. AI-Powered Communications AI Assistant AI Assistant streamlines routine and complex tasks—writing content, summarizing emails, translating text, solving problems, generating code, and more—without leaving the Unite app. AI Meeting Recap Automatically transcribes and summarizes meetings, delivering action items, key topics, and transcripts. Saves time, boosts engagement, and ensures clear next steps for every participant. AI Call Recap AI Call Recap automatically analyzes your recorded calls and delivers a complete post-call package - transcription, sentiment, topic breakdown, and summary. AI Topics & Trends (Coming Soon) Surfaces recurring customer issues, sentiment shifts, and conversation patterns across calls. Equips managers to coach effectively, identify blind spots, and make data-driven decisions. Unite in Action Follow the on-screen prompts in this brief interactive demo to experience how simple Intermedia Unite can be to use. SEE A DEMO Features Designed to Maximize Productivity Business Texting Let customers communicate with your business the way they want, through texting. Included with each license. Company Messaging Enable SMS on your main business number, providing customers with an additional way to communicate with you. AUTO ATTENDANT Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours. HUNT GROUPS Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility. PRESENCE Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more. Chat Messaging Real-time communication with direct, private, and public channels for unlimited conversations. Single Control Panel System configuration, reporting, and analytics are managed from a single web-based portal. Unite Rooms Keep your remote and in-office workforce even more connected by extending the powerful collaboration capabilities of Unite. Integrations Unite integrates with all the apps you need - Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more learn more No One Does Business Communications in MS Teams Better than Intermedia POWERFUL PHONE SYSTEM Integrate Unite's advanced cloud-based phone system directly into Microsoft Teams - no need for an additional Teams Phone license. SINGLE APP EXPERIENCE Consolidate communication and collaboration tools into the Teams app, reducing complexity and simplifying the user experience. Advanced Features Optimize call handlin Affordable Business Phone Systems for Small Businesses × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Intermedia for Small Business Seamless communication solutions and phone systems designed to enhance efficiency, improve customer experience, and support business growth. Get A Quote See a Demo Omnichannel Communication Engage customers across voice, email, SMS, chat, and social media from a single platform. Full Integration Integrate with popular systems like Salesforce CRM and Microsoft Teams to provide agents with real-time customer information. AI-Powered Insights Streamline routine and complex tasks, transcribe meetings, deliver action items, and analyze your calls to get valuable insights instantly. Secure and Compliant Whether over voice, email, SMS, or chat, Intermedia archiving and security solutions keep all your bases covered. Communicate from Anywhere Enable and track communication whether in the office, at home, or on the go using desk phones, laptops, or mobile apps. Mobile App Integration Manage calls, messages, and meetings from any device. HD Voice Quality Ensure clear and professional communication. Seamless Call Routing Direct calls to the appropriate team members, regardless of location. Email Anywhere Access your business email, contacts, and calendars from any device. SEE THE DEMO LEARN MORE ABOUT UNITE Engage Better for More Sales Send automated two-way notifications via calls, texts, or email to keep customers informed and engaged. Automated Reminders Schedule and send reminders for appointments, follow-ups, and promotions. Business Texting Communicate with customers through SMS from your business number. Personalized Messaging Tailor messages to individual customer needs and preferences. Interactive Voice Response (IVR) & Automatic Call Distribution (ACD) Enable self-service and smart routing to quickly connect customers with the right department or agent. EXPLORE CONTACT CENTER Simplify Operations with Integrated Tools Consolidate your communication tools into one platform to streamline operations and reduce complexity. Unified Communications Integrate voice, video, chat, and email into a single platform. Collaborating Tools Share files, schedule meetings, and collaborate in real-time. Advanced Analytics & Reporting AI-powered performance tracking, trends, insights, and more. Secure and Compliant Communication Protect your business and customer data with enterprise-grade security and compliance features. Data Encryption Secure all communications with end-to-end encryption. Compliance Support Adhere to industry standards and regulations with email archiving and retention options built for compliance-driven small businesses. Secure Access Implement role-based access controls and multi-factor authentication. DISCOVER TRIPLE SHIELD SECURITY EXPLORE BUSINESS EMAIL Scalable Solutions for Growing Businesses Adapt your communication system as your business evolves with flexible and scalable solutions. Easy Expansion Add new users and features without disruption. Cloud-Based Infrastructure Access your system from anywhere with an internet connection. Cost-Effective Plans Choose from various pricing tiers to fit your business needs. DO MORE WITH VOIP GET MICROSOFT 365 Why Choose Intermedia Consolidate your communication tools into one platform to streamline operations and reduce complexity. Proven Reliability Trusted by over 150k businesses of all sizes, with financially backed 99.999% uptime SLAs Expert Support Dedicated account managers and JD Power-Certified 24/7 technical support Cost-Effective Plans Scalable pricing tiers to fit your business needs today and tomorrow Easy and Worry-Free Intermedia's robust cloud-based solutions are highly scalable and are the trusted choice for businesses of all sizes. 9 YEARS CERTIFIED Easy to deploy and administer, all backed by Intermedia's J.D. Power-certified 24/7 support and a 99.999% uptime SLA. "Now we don't have 3 different vendors for 4 different services, Cloud IT Application Provider - Intermedia EU CONTATTO IT USA UK CA NL DE BE IE Assistenza Accesso Accesso amministratore Accesso utente (I miei servizi) Accesso all'applicazione Web di Outlook Portale partner AnyMeeting menu Prodotti Progettato per i Partner. Supportato da Intermedia. Collabora come vuoi, con supporto completo, controllo totale e senza compromessi. Diventa Partner Prodotti Intermedia Unite ® Contact Centre Intermedia Archiving Teams Intermedia AI Intermedia Unite ® Contact Centre Intermedia Archiving Teams Intermedia AI Partner Esperienza senza preoccupazioni Chi siamo Un Vantaggio Competitivo in Ogni Conversazione Intermedia Intelligent Communications trasforma chiamate, chat e riunioni quotidiane in chiarezza, slancio e decisioni migliori – grazie all'intelligenza artificiale e all'integrazione in un'unica piattaforma senza soluzione di continuità. Un unico fornitore. Un'unica Piattaforma. Un modo più intelligente di lavorare. Scopri Intermedia AI Diventa Partner INTERMEDIA® Miglior Sistema Telefonico Aziendale INTERMEDIA® Miglior VoIP per Facilità d’Uso INTERMEDIA® Miglior UCaaS Tutto-in-Uno Migliore per la Collaborazione Sicura INTERMEDIA® Migliori Servizi VoIP INTERMEDIA® Ottimo Posto in Cui Lavorare Strumenti Più Intelligenti per un Lavoro Più Intelligente Unifica chiamate, riunioni, chat e interazioni con i clienti per allineare i team, migliorare l’esperienza dei clienti e contribuire a ottenere risultati aziendali che ti distinguono. Comunicazioni Unificate Contact Centre Intelligente Archiviazione Intelligente Riunisci il tuo team in un unico spazio di lavoro intelligente. Chiamate, riunioni, chat e interazioni con i clienti insieme – con l’IA che mantiene il tuo team sincronizzato e la tua azienda sempre un passo avanti. Scopri di Più Esperienze cliente migliori grazie all'intelligenza integrata. L’IA rileva il sentiment, acquisisce i dettagli e guida i passaggi successivi, consentendo agli operatori di offrire un supporto più rapido ed efficace. Scopri di Più Le tue comunicazioni trasformate in intelligenza. Un’archiviazione che non solo protegge i tuoi dati delle comunicazione, ma utilizza l'IA per aiutarti a ricavarne informazioni – rivelando tendenze, rischi e opportunità. Scopri di Più Ogni interazione è un’opportunità. Intermedia AI ti aiuta a sfruttarla al massimo. Intermedia AI trasforma la comunicazione in un motore di crescita – garantendo esperienze migliori per i clienti, un maggiore coinvolgimento dei dipendenti, e una maggiore efficienza in ogni punto di contatto. Scopri Intermedia AI Scopri Alcuni dei Tuoi Colleghi Digitali I nostri Agenti e Assistenti AI sono qui per aiutare il tuo team ad aumentare la produttività e offrire un’esperienza eccellente ai clienti. Eccone solo alcuni… Riepilogo Chiamate AI Riepiloghi post-chiamata con trascrizioni, analisi del sentiment e altro ancora. Assistente AI per Agenti Informazioni in tempo reale sui clienti, riepiloghi delle chiamate e risposte, il tutto a portata di mano degli operatori. Riepilogo Riunioni AI Registrazioni delle riunioni con chiara indicazione degli argomenti trattati e delle azioni da intraprendere. Scopri Cosa le Comunicazioni Intelligenti Possono Fare per Te Intermedia AI – Vendi di Più. Spendi Meno. Distinguiti. Trasforma le conversazioni quotidiane in informazioni utili e azioni concrete, semplificando le attività di routine e aiutando i team a lavorare più velocemente e con maggiore efficacia. Guarda il Video Soluzione integrata Intermedia Unite per Microsoft Teams Trasforma Microsoft Teams con le soluzioni di comunicazione aziendale, il Contact Centre e l'archiviazione di Intermedia Unite, direttamente all'interno di Teams. Guarda il Video Intermedia Archiving Hai difficoltà a trovare rapidamente le informazioni contenute nelle conversazioni digitali passate? Intermedia Archiving ti aiuta a individuare le informazioni aziendali fondamentali quando ne hai bisogno. Guarda il Video Passa Subito al Cloud La nostra piattaforma di comunicazione all-in-one basata su cloud riunisce telefonia, video, chat, condivisione di file, assistenza clienti e molto altro. Guarda il Video Intermedia AI – Vendi di Più. Spendi Meno. Distinguiti. Soluzione integrata Intermedia Unite per Microsoft Teams Intermedia Archiving Passa Subito al Cloud La Differenza Intermedia Comunicazioni intelligenti. Supporto dei partner locali. Un business migliore. 150K Aziende 7500 Partner "Ora non abbiamo più 3 fornitori per 4 servizi diversi: ci affidiamo a Intermedia per tutto e riceviamo un’unica fattura." ERIC WITHAM Vicepresidente delle Tecnologie Informatiche, H&M International Transportation Sicurezza & Conformità Protezione avanzata contro malware, virus, phishing e attacchi informatici. Affidabilità Supporto certificato J.D. Power 24/7 da esperti Intermedia reali, ogni volta che chiami. Onboarding & Assistenza Progettato per aiutare il settore sanitario, i servizi legali e le aziende finanziarie a rimanere conformi. Scopri di più Storie Reali. Vantaggi Reali. Scopri i risultati, le innovazioni e i vantaggi che i nostri clienti e partner ottengono ogni giorno. Alex Watts Direttore, Gatling Solicitors Ltd. Guarda il Video Chris Miller Vicepresidente della Tecnologia e delle Soluzioni, POA Guarda il Video Marcel Schoemaker Responsabile ICT e Supporto ai Sistemi, Turck Leggi il Caso di Studio Mike Promotico Presidente e CEO, ProTelesis Guarda il Video Sposta la tua azienda nel Cloud Intelligente in modo rapido e semplice Diventa Partner Prodotti Intermedia Unite ® Contact Centre Intermedia Archiving Teams Intermedia AI Partner Senza preoccupazioni Chi siamo Legale Assistenza: 3, Vendite: 1, Vendite Partner: 2 oppure Fatturazione: 4 per tutti i paesi REGNO UNITO: +44 (0) 20 3384 2158 Paesi Bassi: +31 800 23 00 465 Italia: +39 800 694 340 Germania: +49 800 100 0069 Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting e HostPilot sono marchi o marchi registrati di Intermedia.net, Inc. negli Stati Uniti e/o in altri Paesi.   IT   USA   UK   CA   NL   DE   BE   IE Intermedia è stata riconosciuta da J.D. Power per aver fornito "un'esperienza di servizio al cliente eccezionale" per il suo supporto tecnico assistito. Il riconoscimento del J.D. Power 2025 Certified Assistance and Technical Support Program™ si basa sul completamento con successo di una valutazione e sul superamento di un benchmark di soddisfazione del cliente attraverso un'indagine sulle recenti interazioni di assistenza per le operazioni di servizio e supporto tecnologico. Per ulteriori informazioni, visitare il sito www.jdpower.com/awards . Gli utenti di questo sito accettano di essere vincolati dal Contratto di servizio Intermedia, dal Contratto di livello di servizio e dalle Norme di utilizzo accettabili. Legale | AUP | Informativa sulla privacy Copyright © Intermedia.net, Inc. 1995 — 2026. Tutti i diritti riservati. Analyst Statements, Reports, and Awards | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Overview Newsroom Analysts Careers Vulnerability Disclosure Contact Us Analysts Read the latest awards and reports about Intermedia Unite from the leading independent analyst firms. All Types Awards Reports Reviews Testimonials Award The Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2025 More information about the award "Telax should allow Intermedia to accelerate its product roadmap with contact center capabilities that can be integrated into the Intermedia Unite, bolstering its position against rivals with a comprehensive UCaaS/CCaaS offering. The deal should also provide additional revenue opportunities for Intermedia and its channel partners." Raul Castanon Sr. Analyst, Business Communications, 451 Research Report Frost Radar: North American UCaaS Market, 2024 "Intermedia’s leadership in the 2024 Frost Radar demonstrates the company’s strong focus on innovation and customer value. Their ability to integrate advanced AI capabilities into their UCaaS and CCaaS offerings, coupled with strategic partnerships, allows Intermedia to stand out in a competitive market." -- Elka Popova, Vice President, Frost & Sullivan DOWNLOAD REPORT “Very timely acquisition indeed because UC/CC is really heating up. This is a very savvy move for Intermedia. Businesses continue moving their communications and customer care to the cloud at a rapid pace, and they look for providers that can offer a one-stop shop. Intermedia’s acquisition and integration of Telax’s Cloud Contact Center into its communications cloud will do just that.” Elka Popova Vice President, Frost & Sullivan Award Intermedia receives Frost & Sullivan 2023 New Product Innovation Award DOWNLOAD REPORT "Unlike many first-generation hosted IP telephony companies that compromised service performance for cost efficiency, Intermedia demonstrates strong commitment to service quality and reliability. Most providers offer service level agreements (SLAs) that back only 99.99 percent service uptime, whereas Intermedia financially backs SLAs that guarantee 99.999 percent service availability. This makes it one of the few participants to ensure ‘five nines’ of actual service availability in a year ." Elka Popova VP of Industry Research, Frost & Sullivan Read the ebook to learn more "Customers and channel partners who implement UCaaS solutions want reliable service, and when issues arise, they want to easily identify the problem and find the root cause. Solutions such as Intermedia Unite Envision, with its specific data and actionable insights in a turn-key solution, are enabling customers and partners to concentrate on growing their businesses, and not fielding or making service calls." Jim Lundy Founder and CEO, Aragon Research "The most successful UCaaS services have eliminated barriers and friction for both end users and partners, particularly as they pertain to the SMB customer. The ideal platform is exceedingly reliable, secure, feature-rich, simple to use, and simple to purchase – ideally without the baggage of a long-term commitment. These cloud-based platforms, such as Intermedia Unite, are enabling businesses with new, advanced, and continuously evolving communications - in an environment that is easy to negotiate for users and technology partners alike." Bill Hanskins Senior Analyst & Partner, Wainhouse Research Award Intermedia named Aragon Research Hot Vendor in Unified Communications and Collaboration, 2019 More information about the award ‹ 1 2 › Products Intermedia Unite ® Company Messaging Toll-Free Calling AnyMeeting ® Video Conferencing Intermedia for Microsoft Teams Contact Center Intermedia Archiving SIP Trunking Intermedia AI Microsoft 365 Copilot Exchange Email SecuriSync ® Backup for Microsoft&nbsp365 Outlook Backup Email Encryption Email Protection Worry-Fr Contact Center AI Interaction Insights – AI Interaction Summary | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Get A Quote Overview Details Resources --> Pricing Integrations Wherever, Whenever Customer Engagement With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience. Features Unified with Intermedia Unite What is Interactive Voice Response (IVR)? Easy-IVR Omni-Channel Routing WhatsApp Messaging Queues Webchat Dynamic Notifications Agent Scheduling and Quality Assurance Contact Center Analytics and Reporting AI Interaction Insights - AI Sentiment Analysis AI Interaction Insights – AI Interaction Summary AI Interaction Insights – AI Transcription Redaction AI Interaction Insights - AI Agent Assist AI Interaction Insights - AI Supervisor Assist AI Agent Evaluator AI Intent Routing AI Interaction Insights – AI Interaction Summary AI Interaction Summary Taking notes at the end of an interaction can be time-consuming for frontline users, or not done at all if call volume is high. AI Interaction Summary, a Generative AI-based solution, uses Large Language Models that automatically provide a concise, unbiased summary of each contact center call. What is Generative AI? Generative AI is a type of artificial intelligence that can create new and original content, such as images, music, or text, on its own. It analyzes patterns in existing data and then uses those patterns to generate new content. AI Interaction Summary uses Generative AI to analyze transcribed customer calls and then, using prompts created specifically for Contact Center calls, pulls out the most important aspects of a call to create call summaries. AI Interaction Summary attaches a summary of a call to the call recording for supervisors. Coming Soon: A summary of the prior interaction is provided to frontline users for return callers. Better than call notes - With AI Interaction Summary, the summary of the call is automatically generated, creating a timely and accurate account of the interaction saving the frontline user time and increasing accuracy. Faster call answering - Completing call notes can take 5 to 10 minutes depending on the length and complexity of a customer interaction. AI Interaction Summary creates the summary of the interaction instantly so frontline users can move on to assist the next caller. Better coaching and training - Accurate, timely, and summarized call notes from AI Interaction Summary allow supervisors more time for coaching without needing to sift through long call recordings or call transcriptions. Happier customers – Caller experience improves when frontlines users already know what was discussed the last time they called. A summary of the last interaction is presented to the frontline user along with the incoming call to help them engage deeper with the customer and solve their issue quicker. Interested in talking to sales? Call us to start the conversation. 1.844.221.2395 Are you a Reseller or Service Provider? Explore Our Partnership Models Request a Call Back empty Products Intermedia Unite ® Company Messaging Toll-Free Calling AnyMeeting ® Video Conferencing Intermedia for Microsoft Teams Contact Center Intermedia Archiving SIP Trunking Intermedia AI Microsoft 365 Copilot Exchange Email SecuriSync ® Backup for Microsoft&nbsp365 Outlook Backup Email Encryption Email Protection Worry-Free Security Reliability Onboarding & Support Partners Overview MSPs & VARs Service Providers & Carriers Distribution Partners Overview MSPs & VARs Service Providers & Carriers Distribution About Us Who We Are Analysts Careers Contact Us Newsroom Legal Agreements Vulnerability Disclosure Support Support Home Support Support Home Resources Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Find a Solution Provider Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either Archiving for UCaaS and CCaas communications | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Get A Quote Overview With Contact Center With Email INTERMEDIA ® ARCHIVING Store, Search and Retrieve Business Communications Securely back up your organization's Intermedia phone calls, meetings, chats and customer interactions, and ensure the information is easy to find whenever it's needed. Get Quote Automatic Data Capture Capture and back up content like calls, meetings, chats, SMS, and AI Call and Meeting Recaps to help ensure your communications are preserved in one place. Support Compliance Powerful, contextual search to quickly facilitate compliance with internal governance and regulatory requirements for retention, retrieval, and security. Integration with Microsoft Teams Capture, retain, and retrieve your Microsoft communications with our fully integrated solution. Security of Archived Data Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users. Intermedia Archiving Tap into digital archives to view business information that's been shared via voice calls, meetings, chats, or customer interactions on the Intermedia platform. Watch video Find Information When You Need It Automatically preserve, search and retrieve your critical business communications via corporate archives. Automated data capture Intermedia Archiving automatically captures chat, SMS, voice data and meetings without administrative or user action (after the initial activation). Powerful contextual search Indexes both content and metadata so users can access millions of archived files and refine searches using dozens of properties for results in seconds. Seamless integration Designed for Unite, Intermedia Archiving deploys in minutes with everything needed to enable compliant archiving for Intermedia communications. Foundation for AI-driven Intelligence Archiving system preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organizations. Compliance and Security Capabilities Lower the burden on your operations, compliance and legal teams by enabling fast, powerful data protection, digitization, search and retrieval. Regulations and compliance Supports HIPAA, FINRA, and MiFID II compliance requirements, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4. Data residency Archiving addresses data residency requirements, supporting flexible deployments with data centers in US, Canadian and European locations. Retention period Choose to store phone and messaging data for as long as your business case requires with long-term data retention options of up to ten years. Security Data is uploaded securely and encrypted in transit and at rest with multi-factor authentication to protect access and limit export to authorized users. TOUR Intermedia ARCHIVING FAQ Why is Archiving Important in Business? What is Intermedia Archiving? Intermedia Archiving automatically captures and stores Unite chat, SMS, voice data and meetings without administrative or user action for continual data retention. It offers a secure, searchable information archive to help quickly identify and retrieve relevant interactions for productivity use cases, and to support compliance and regulatory retention requirements. The solution is fast and easy to deploy and provides a powerful contextual search capability based on a view of all users across different channels. Why would companies need an Archiving solution? Your organization’s communication data has a lot of valuable knowledge, IP, and contextual insights. As organizations expand their use of voice calls and chat, business-critical and sensitive information is increasingly shared across these channels, making it critical to safeguard these communications from accidental or inappropriate deletion. Intermedia Archiving is built for organizations of all sizes across a wide variety of i Case Studies: Turck | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Case Studies Turck Driving Global Efficiency: How Turck Transformed Communication with Intermedia Unite for Teams Background Turck, a global leader in industrial automation, operates across more than 90 countries with more than 5,000 employees. As its worldwide operations expanded, so did the need for a more flexible and intelligent communication system. The company’s legacy on-premises phone infrastructure could no longer support its distributed workforce or integrate with modern collaboration tools. Company Profile: With more than 5,000 people working in 90 countries, Turck has built global partnerships with customers as a specialist in sensor, fieldbus, and connectivity - as well as interface technology, human-machine interfaces (HMI), and RFID systems. Industry: Global Automation and Logistics Headquarters: Mülheim an der Ruhr, Germany The Challenge: Connecting a Global Organization Although Turck relied on Microsoft Teams for collaboration, the platform lacked integrated external calling and advanced contact center functionality. The result was a fragmented communication experience that limited efficiency, scalability, and customer responsiveness. Key challenges included outdated telephony infrastructure, high maintenance costs, complex user management, and the absence of intelligent features such as smart routing and AI-powered analytics for service improvement. Needed to support mobile devices and a distributed workforce Wanted a better phone system than Teams offered Needed a affordable solution with minimal maintenance costs The Solution: Intermedia Unite® for Teams As part of Intermedia’s partner-first approach, Turck worked with Telematch, a trusted information and communication technology (ICT) provider specializing in collaboration and connectivity solutions. Telematch guided the evaluation and deployment, ensuring a smooth transition to the cloud and alignment with Turck’s operational goals. After assessing several options, Turck chose Intermedia Unite for Teams - an intelligent, cloud-based communications solution that brings enterprise-grade calling and contact center capabilities into the Microsoft Teams environment. Unite can also be deployed as a standalone platform, giving organizations the flexibility to unify communications their way. With Unite, Turck now has a single, AI-powered platform for calling, collaboration, and customer engagement - all from within the familiar Teams interface. Employees make and receive calls, manage queues, and access customer insights without switching applications. The HostPilot® management portal simplifies IT administration, enabling centralized control over users, call routing, and reporting - all backed by Intermedia’s financially backed 99.999% uptime service level agreement (SLA). Key benefits of the Intermedia Unite intelligent platform include: Seamless Microsoft Teams integration: Add enterprise-grade telephony and contact center capabilities directly into Teams Smart mobility: Connect from any device using Intermedia’s mobile, desktop, and Teams-integrated apps AI-enhanced communication: Gain real-time transcription, intelligent routing, sentiment insights, and post-call summaries to improve service quality Unified management: Manage users and features with ease through the HostPilot® portal Global scalability: Support international teams with unlimited calling to 33 countries Security and compliance: Built-in data protection and retention aligned with enterprise regulations Collaboration Built on Trust Telematch’s consultative approach and deep technical expertise ensured a seamless deployment, with no disruption to Turck’s daily operations. “With Intermedia Unite, we can now handle all communication within Teams without added complexity. Our communication is streamlined, and we save both time and costs,” said Marcel Unified Communications for Small Business | Intermedia Unite × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Get A Quote Overview Phone & SMS Contact Center Archiving Pricing No One Does Business Communications in MS Teams Better than Intermedia Intermedia phone and SMS functionality, contact center capabilities, and AI-enabled call intelligence — including automatic call summaries and insights — are integrated with Microsoft Teams for a seamless, embedded experience. Get A Quote See a Demo Unite For Teams: All-in-One Solution Unite for Teams is designed to transform how you communicate and collaborate. If your business relies on Microsoft Teams for collaboration (chat, meetings, files), this integration is the perfect solution to enhance your efficiency, streamline your operations, and boost productivity, all within the familiar Teams app. And AI automatically captures call summaries, key topics, and sentiment to reduce follow-up work and improve accuracy directly within the Teams experience. Learn more about Unite Contact Center for Microsoft Teams Intermedia integrates AI-enabled communications and customer engagement directly into Microsoft Teams, eliminating the need for an extra Teams Phone license and consolidating communication to eliminate productivity gaps. Businesses can deploy Contact Center either alongside Intermedia Unite for a fully embedded experience or as a standalone solution within Teams, offering flexible options to enhance customer service. Learn more about Contact Center Archiving with Microsoft Teams Capture, retain and search your Unite and Contact Center interactions within Teams. Through Archiving’s centralized platform, organizations can effectively manage their communications, safeguard their operations, apply AI-driven insights for faster review and clarity, build intelligence across all available channels, and support a wide range of productivity, legal, and compliance requirements. Learn more about Archiving Embedded Teams Experience Explore how Unite's advanced communication features, Contact Center, and Archiving work together with Microsoft Teams collaboration features, all inside the Teams app. FEATURE Use Teams for Use Unite for Use CC for Chat/Instant Messaging •     Video Meetings •     File Sharing & Cloud Storage •     Enterprise PBX (100+ Calling Features)   •   Unlimited Calling (Domestic + 33 countries)   •   AI Call Recap   •   Advanced Hunt Groups   •   Archiving for Teams and Communications Data (Retention options up to 10 years)   • • Call Monitor, Barge, Whisper   • • Unite Mobile App   • • 3rd Party Integrations (Salesforce, ServiceNow, NetSuite, and more)   • • Dashboard & Reports   • • Call Queuing   • • Advanced Reporting and Analytics     • Omnichannel Support (Voice, SMS, Chat, Email)     • Intelligent Call Routing     • Interactive Voice Response (IVR)     • Customer Self-Service Tools     • Outbound Customer Engagement (Voice, SMS, Email)     • AI Interaction Summary     • AI Sentiment Analysis     • Real-Time Agent Management     • AI Workforce Engagement     • AI Quality Management     • Post-Call Survey     • See Additional Plans and Pricing FAQ Unite for Teams Embedded Solution Customer What Is the Unite for Teams Embedded Solution? The Unite for Microsoft Teams Embedded solution is a powerful integration of Intermedia Unite’s cloud-based phone system with Microsoft Teams, providing a seamless communication and collaboration experience within a single platform. Collaboration features including chat, meetings, and file sharing are utilized in Teams, while communicat Benefits of Mobile Technology in Healthcare in 2025 – Intermedia Making the change to remote work? We're happy to help you stay connected. Learn More Learn More Product UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction. Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Home Topics Search Get Quote Mobile Technology in Healthcare: Trends and Benefits Discover the latest trends of mobile technology in healthcare. Learn how it benefits patient care, enhances efficiency, and supports digital transformation. Mobile Technology in Healthcare: Trends and Benefits October 13, 2025 Explore other posts on these topics: Business Communications Healthcare Contact Us In healthcare, mobile technology has multiple uses, such as enhancing the patient and provider experience and analyzing claim and clinical data. However, the COVID-19 pandemic launched the healthcare world into a new era of telemedicine. Now, mobile health (mHealth) has its fingerprints on every aspect of health, from prevention to the point of care. Mobile healthcare solutions are continuing to rise, especially with the popularity of smartphones. At Intermedia, we understand the importance of mobile solutions in enhancing patient care, streamlining operations, and improving accessibility. In this guide, we discuss current trends, the benefits of using technology in the world of health, and how to implement it into your practice using our services. What Is Mobile Technology in Healthcare? Mobile technology in healthcare refers to how patients and medical providers use mobile devices and technology to receive wellness support and deliver effective care. mHealth uses tech devices to gather health data and diagnose and treat health conditions outside a traditional clinical setting. Some examples of popular mHealth tools include: Telemedicine: Telehealth solutions enable video consultations and bridge the gap between patients and care providers. This critical technology expands care access to remote areas and makes healthcare accessible to everyone. Health monitoring apps: Health monitoring apps integrate with wearable devices, such as fitness trackers, to monitor vital signs. Patients can track their sleep patterns, heart rates, and activity levels to share with healthcare providers or monitor their wellness. Providers can also continuously and remotely monitor patients with chronic conditions. Mobile electronic health record (EHR access): EHR apps allow healthcare practices to store, manage, and access patient data securely. They enhance collaboration, reduce administrative errors, and streamline workflows. Patients can also access their health information at any time. The smartphone is at the center of mobile technology in healthcare because it allows patients to communicate with providers for advice and diagnoses. Additionally, with Android or iOS-based tablets, patients can reach professionals through secure video conferencing apps. At Intermedia, we partner with healthcare practices to deliver secure, cloud-based communication and collaboration tools that support mobile devices in healthcare settings. Our contact center integrates with EHR apps to improve patient-provider communication, cut call volumes, and boost patient engagement. Key Trends in Mobile Healthcare Technology In 2025, mHealth incorporates advanced technologies to meet the changing needs of practitioners and patients. These key trends make healthcare accessible, improve the quality of care, and empower individuals to take control of their health. They include:  Telemedicine Telemedicine allows healthcare providers to provide remote consultations, diagnoses, and treatments through mobile apps and video conferencing. Virtual appointments allow doctors to reach more patients while enabling individuals to gain timely access to quality care. Additionally, this technological advancement increases provider efficiency and reduces costs for busy patients. When your practice partners with Intermedia, you receive access to Unite —our unified communications product. Our video conferencing capabilities enable you to deliver a great virtual patient experience using secure video consultations. This technology helps you stay connected with patients by routing inbound calls. It also allows you to use your office phone number when co A UCaaS Guide: Unified Communications as a Service × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote What Is UCaaS? A Complete Guide to Unified Communications What is Unified Communications as a Service? Unified Communications as a Service (UCaaS) is a cloud-based solution that integrates essential business communication and collaboration tools into a single platform. It provides a centralized dashboard for streamlined access to data and analytics, helping businesses enhance productivity, scalability, and customer experience. UCaaS is particularly beneficial for remote or hybrid work environments, as it enables teams to stay connected and collaborate from anywhere. The platform combines features like VoIP, video conferencing, team chat, and file management, all while improving security, reducing costs, and offering easy scalability. Visit Our UCaaS Page Learn More How Does Unified Communications as a Service Work? Unified Communications as a Service (UCaaS) is a closed-based solution managed by the provider in secure off-site data centers, enabling businesses to operate seamlessly, even remotely. Ideal for remote or hybrid work models, UCaaS keeps teams connected and collaborating from anywhere. While UCaaS shares similarities with VoIP technology -both transmit voice data over the internet without requiring an on-premises phone system – UCaaS goes beyond VoIP by offering a comprehensive suite of communication and collaboration tools. View Our Demo Learn More What are the Top Benefits of Unified Communications? Unified communications (UC) integrates phone systems, video conferencing, chat, screen sharing, and file sharing into one cloud-based platform, streamlining business communications. UCaaS improves productivity with real-time collaboration across channels, reduces costs by eliminating the need for hardware, and enhances customer experience through quicker responses and CRM integration. It also supports remote work and scales effortlessly as your business grows, all while offering a simplified, unified user experience. SEE THE BENEFITS Why is Unified Communications Ideal for Small Businesses? Unified communications offers unparalleled scalability, making it a go-to solution for businesses aiming to expand without being restricted by traditional phone systems or infrastructure. As a cloud-based service provider, intermedia delivers flexible communication services that allow companies to easily add or remove users, upgrade features, and integrate new tools as needed, all while realizing significant cost-savings. This adaptability means businesses can scale up during busy periods or expand into new markets seamlessly. DISCOVER THE ADVANTAGE What Are the Main Functions of Unified Communications? Unified Communications as a Service (UCaaS) unites all your communication tools – phone, video conferencing, team chat and file management – into a single platform, streamlining access to data and reducing inefficiencies. This eliminates the need to switch platforms, hunt for files, or deal with overlooked messaging. A robust UCaaS solution should include features like cloud phone systems with call analytics, interactive video conferencing tools, real-time chat synced across devices, and secure file management with back-up capabilities, ensuring seamless collaboration and enhanced productivity. GET THE DETAILS What Types of Businesses Can Benefit from Unified Communications? With consolidated communication tools and enhanced flexibility, UCaaS benefits businesses of all sizes and industries, improving both day-to-day internal communication and external collaboration. From healthcare to automotive to energy, a cloud-based unified solution helps your teams stay connected, no matter what’s going on in the world. Global pandemic, natural disaster or the rise of remote work – with Hosted UCaaS, your organization can keep moving forward. Learn More Explore healthcare Explore financial Explore retail Explore legal Ex AI Supervisor Assist for Contact Center | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Get A Quote Overview Details Resources --> Pricing Integrations Wherever, Whenever Customer Engagement With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience. Features Unified with Intermedia Unite What is Interactive Voice Response (IVR)? Easy-IVR Omni-Channel Routing WhatsApp Messaging Queues Webchat Dynamic Notifications Agent Scheduling and Quality Assurance Contact Center Analytics and Reporting AI Interaction Insights - AI Sentiment Analysis AI Interaction Insights – AI Interaction Summary AI Interaction Insights – AI Transcription Redaction AI Interaction Insights - AI Agent Assist AI Interaction Insights - AI Supervisor Assist AI Agent Evaluator AI Intent Routing AI Interaction Insights - AI Supervisor Assist Equip supervisors with real-time insight and tools to act when it matters most. What if your supervisors didn't have to wait for a call to end to know something was going wrong? What if they could see live customer sentiment, follow the conversation as it's happening, and give agents feedback in the moment? AI Supervisor Assist uses real-time AI to make that possible. It continuously analyzes live calls, surfaces key insights like sentiment and conversation topics, generates running summaries, and gives supervisors the option to intervene with a click. Real-Time Awareness Supervisors don't have to wait for reports. They can see exactly what's happening across queues and calls while it's happening so they can prioritize which calls need attention, understand context without delay, and step in early if needed. Track sentiment for every interaction in a queue as they evolve throughout a call. Monitor queue health and hold times across teams. Preview running AI summaries to quickly assess a conversation. Open a live transcript to see what's being said in real time. Live Coaching and Support AI Supervisor Assist gives supervisors multiple ways to help agents during live interactions, without disrupting the customer experience. Whisper suggestions directly to agents. Send quick guidance via chat in Unite or Microsoft Teams. Join the call if more direct support is needed. Smarter Team Management AI Supervisor Assist pairs with AI Agent Evaluator to give supervisors real-time awareness during calls and deeper insight after they end. Use custom scoring templates to follow up on live coaching for feedback. Auto-assign evaluations when keywords or phrases appear. Review and resolve feedback with agents through a shared evaluation view. What's the ROI? Even one avoided escalation per day can make a big impact. Per avoided escalation * $ x Business days = $1000 /month in value * Based on a 50% discount per call AI Supervisor Assist helps supervisors work smarter, respond faster, and improve performance while the call is still happening. Interested in talking to sales? Call us to start the conversation. 1.844.221.2395 Are you a Reseller or Service Provider? Explore Our Partnership Models Request a Call Back empty Products Intermedia Unite ® Company Messaging Toll-Free Calling AnyMeeting ® Video Conferencing Intermedia for Microsoft Teams Contact Center Intermedia Archiving SIP Trunking Intermedia AI Microsoft 365 Copilot Exchange Email SecuriSync ® Backup for Microsoft&nbsp365 Outlook Backup Email Encryption Email Protection Worry-Free Security Reliability Onboarding & Support Partners Overview MSPs & VARs Service Providers & Carriers Distribution Partners Overview MSPs & VARs Service Providers & Carriers Distribution About Us Who We Are Analysts Careers Contact Us Newsroom Legal Agreements Vulnerability Disclosure Support Support Home Support Support Home Resources Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Find a Solution Provider Intermedia Unite, SecuriSync, VoIP Scout, AnyMeetin How to Become a White Label VOIP Reseller × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote A Guide to Becoming a White Label VOIP Reseller What Is White Label VoIP and How Does It Work? White label VoIP allows businesses to offer VoIP services under their own brand without managing the infrastructure. By partnering with a provider, companies can provide high-quality communication solutions while maintaining control over pricing, branding, and customer relationships. This model is ideal for MSPs, telecom resellers, and businesses looking to enter the VoIP market quickly and cost-effectively. Key benefits include recurring revenue, scalability, lower operational costs, and the ability to customize services. When choosing a provider, businesses should prioritize reliability, call quality, security, and support to ensure a seamless user experience. Learn the Basics What Are the Benefits of White-Label VoIP Reselling? White-label VoIP reselling allows businesses to offer branded VoIP services without managing the infrastructure. It provides an opportunity to generate revenue, scale growth, and enhance client retention with minimal investment. Resellers also benefit from marketing support and access to advanced unified communication features. When choosing a provider, it's crucial to ensure they offer strong support, security, and reliability. A good provider enables resellers to grow quickly with high-quality, secure communication solutions. View Our Partner Guide Learn More How Can White-Label Support Benefit My Business? White-label support offers a cost-effective and flexible solution for businesses looking to provide high-quality customer service without building an in-house support team. It allows companies to offer branded help desk services, ensuring seamless communication and professional support. With quick integration and expert service, businesses can enhance customer satisfaction and reduce operational overhead. A reliable white-label provider ensures security, offers round-the-clock support, and allows for customizable branded materials. Ultimately, white-label support helps businesses scale efficiently while maintaining control over customer relationships and service quality. See the Benefits Is White-Label IT Support Right for Your Business? White-label IT support allows businesses to offer branded technical support services without the need to build a large internal team. It's a cost-effective solution for companies that need expert support but lack the resources to hire and train their own IT staff. White-label services include help desks and on-site IT support, offering 24/7 service and handling complex issues. However, it’s important to choose a reliable provider that understands your products and meets your service standards. The key difference between white-label IT support and managed services is that white-label providers work under your brand, ensuring a seamless customer experience. Discover the Advantages Which White-Label VoIP Reseller Program is Right for You? White-label VoIP reseller programs, like those offered by Intermedia, allow managed service providers to expand their offerings and increase profitability by reselling VoIP services under their own brand. Intermedia's CORE Private Label program provides complete control over customer relationships and pricing, while the CORE Co-Branded program offers the benefit of combining established branding for newer resellers. For those not ready to manage customer relationships, the CORE Advisor program simplifies the process by having Intermedia handle support and billing. Key factors to look for in a program include marketing support, excellent onboarding, and attractive rewards and incentives, which can help resellers scale their business successfully. Get started now Learn More Why Should You Consider White-Label Cloud PBX? White-label cloud PBX allows businesses to offer flexible, cost-effective, and advanced communications solutions under their own b Privacy Policy | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Intermedia Privacy Policy Last Updated: April 2026 1. INTRODUCTION In this Privacy Policy, the terms "Company," "we," "us" or "our" each refer, collectively, to Intermedia.net, Inc. and its direct and indirect subsidiaries (including, without limitation, AccessLine Communications Corporation). These terms denote the entity providing you services and with whom you entered into the Master Service Agreement described below. Note that Company's licensors, vendors and service providers may act in Company's place with respect to any portion of this Privacy Policy. 2. WHAT IS THE PURPOSE OF THIS PRIVACY POLICY? We created this Privacy Policy ("Policy") to demonstrate our firm commitment to the privacy of our customers and resellers of our services, advisors, affiliates and visitors to our websites, chat boxes, live chats, chat bots and mobile applications (and those of our vendors and affiliates). 3. HOW DOES COMPANY DEFINE PERSONAL DATA? In this Privacy Policy, "Personal Data" means any information about an identified or identifiable individual, in accordance with the meaning of the General Data Protection Regulation (GDPR), or the applicable data protection law for the country in which you are located. 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Company may collect the following information, which may include Personal Data: Type of Information Collected Illustrative Examples (Not an Exhaustive List) How Company May Use This Information Contact and Account Information Email address, name, user name, telephone number, home, work, or billing address, and ZIP code, Internet Protocol (" IP ") add Partner Case Studies and Testimonials | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Business Innovators Customer Stories Partner Stories Reviews & Awards Partner Stories Intermedia goes to work for over 7,500 channel partners by providing everything they need to help maximize their success. Browse our full library of partner stories All Subjects Retail Healthcare Financial Services Legal Services Manufacturing Architecture/Engineering/Construction High Tech Education Government Automotive Insurance Real Estate Contact Center Anymeeting Intermedia Unite Microsoft 365 Business Email Voice Services Security Why choose Intermedia? SecuriSync Migration and Support Email Archiving Why move to the cloud? Cloud Server Sharepoint Partner program All Types Case study Video testimonial Blog post Podcast Results Per Page 9 12 24 60 CASE STUDIES Voys Accelerates Its Cloud Communications Vision with Intermedia Read this case study Video testimonial RJ Young: A Partner That Sells Contact Center - and Succeeds as a Customer View the testimonial Video testimonial RJ Young: The AI Advantages for a Partner That Uses What They Sell View the testimonial Video testimonial Partnering for CX Success: How LDI Uses Intermedia’s Contact Center + AI to Win View the testimonial Video testimonial How POA and Intermedia Are Driving Auto Dealership Communications Forward View the testimonial Video testimonial ProTelesis Adopts Intermedia's Killer Microsoft Teams Integrations View the testimonial Video testimonial The White-Label Cloud That’s Crushing Legacy UC View the testimonial Video testimonial Sunrise Solutions Unlocks New Revenue with Intermedia’s UC/CC for Teams View the testimonial BlOG POST How Intermedia provided the know-how to move ACN's entire customer base from a network-based voice platform to Intermedia Unite Read this blog post Video testimonial The Key Point podcast interview with Noel O'Dwyer from Intermedia View the testimonial Video testimonial Partnering with Intermedia helps Gordon Flesch achieve higher sales goals View the testimonial Video testimonial IT Provider RJ Young Deploys the Intermedia Cloud to Bring Greater Mobility and Productivity to Jacksonville Country Day School View the testimonial ‹ 1 2 3 4 › Products Intermedia Unite ® Company Messaging Toll-Free Calling AnyMeeting ® Video Conferencing Intermedia for Microsoft Teams Contact Center Intermedia Archiving SIP Trunking Intermedia AI Microsoft 365 Copilot Exchange Email SecuriSync ® Backup for Microsoft&nbsp365 Outlook Backup Email Encryption Email Protection Worry-Free Security Reliability Onboarding & Support Partners Overview MSPs & VARs Service Providers & Carriers Distribution Partners Overview MSPs & VARs Service Providers & Carriers Distribution About Us Who We Are Analysts Careers Contact Us Newsroom Legal Agreements Vulnerability Disclosure Support Support Home Support Support Home Resources Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Find a Solution Provider Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. 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IVR Support System (Interactive Voice Response) | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Get A Quote Overview Details Resources --> Pricing Integrations Wherever, Whenever Customer Engagement With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience. Features Unified with Intermedia Unite What is Interactive Voice Response (IVR)? Easy-IVR Omni-Channel Routing WhatsApp Messaging Queues Webchat Dynamic Notifications Agent Scheduling and Quality Assurance Contact Center Analytics and Reporting AI Interaction Insights - AI Sentiment Analysis AI Interaction Insights – AI Interaction Summary AI Interaction Insights – AI Transcription Redaction AI Interaction Insights - AI Agent Assist AI Interaction Insights - AI Supervisor Assist AI Agent Evaluator AI Intent Routing What is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. Some customers have more straight-forward concerns to address (e.g. checking an account balance or paying a bill), so the Contact Center IVR helps these customers using self-service options without using up the time of a live agent. And when a customer’s problem extends beyond the dynamic menu options, the IVR system can quickly lead the caller to the most relevant agent available. This cloud-based IVR solution helps organizations streamline call management, improve agent performance, and optimize customer interactions. Key features of IVR Streamlined IVR Deployment Design IVRs that have everything you need, via a user-friendly toolkit that walks you through the process step by step. You can use Easy-IVR for new or existing IVRs. With an intuitive interface, guided workflow, and in-context tips, Easy-IVR delivers greater ownership for Partners, reduced onboarding effort for customers, and faster time to billing. The platform supports customizable call flows, advanced features, and AI-powered enhancements for high call volumes and real-time call analytics. CRM Integration API and CRM integration helps agents personalize and better resolve customer calls using computer-telephony integration (CTI) dashboard screen pops. With integration for Salesforce and most CRM platforms available, the caller information your agent needs becomes automatically available right on their screen for enhanced customer support. IVR Data & Call Info Compiles call volume statistics on a queue-by-queue basis including total calls queued, handled, abandoned, voicemails, callbacks, min-max and average wait times, talk times, and wrap times. If needed, identifying data from the IVR system (account number, job number, etc.) can be associated with the call. Outbound IVR Notification Automated outbound IVR callouts can connect users to a queue to speak to an agent and can be scheduled to ensure you reach customers outside regular business hours, ensuring customer needs are met efficiently. Multi-Lingual Support Intermedia’s IVR system includes multi-lingual support without the need for additional work or setup. I.e. Instead of setting up three individual call flows for Spanish, French, and English, one call flow can work for all of them, helping small businesses and startups scale operations. Private Data Collection If a user doesn’t want their credit card information to be heard directly by an agent, the Intermedia system allows the agent to transfer that person to an IVR menu to input the information via voice recognition or keypad. The agent is kept up-to-date on the caller’s progress, and when input is finished the caller returns to the agent uninterrupted. IVR Technology and Industry-Specific Use Cases IVR & Banking Surprisingly, as online channels have emerged, banking customer satisfaction has decreased. That’s why many banking institutions have become relian 99.999% Uptime SLA, No Monthly Term Contract | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Reliability. 99.999% Uptime You Can Trust We're so confident in our cloud communications and business VoIP solutions we will be active and business ready, we offer you a financially-backed 99.999% uptime SLA. Get A Quote BUILT FOR REDUNDANCY AND RESILIENCY Built to meet our high criteria for reliably, security, and Quality of Service (QoS). HIGH-QUALITY CALL EXPERIENCE EVERY TIME Real-time analysis of the network and every call helps ensure quick issue resolution. ANALYTICS FOR PARTNERS AND CUSTOMERS Easy-to-use tools for partners and customers to analyze call traffic, network performance, and more. "Five Nines" Is What We Deliver 99.999% uptime means you can expect less than 26 seconds of downtime a month... and we back this promise financially. Intermedia provides a financially backed 99.999% (five nines) uptime service level agreement (SLA) for all our communications platform services. That's less than 6 minutes of downtime over the course of a year. And, if we fail to deliver, we'll compensate you for it. How would your business suffer if you couldn't communicate with your customers or coworkers for a whole day? Or even half a day? With Intermedia's five-nines uptime SLA, you won't have to find out. Why are we so confident? We've purpose-built our Voice Cloud Network to deliver this high level of reliability, redundancy, and Quality of Service (QoS) for enterprise and small businesses. READ OUR SLAs FOR DETAILS "The engagement from our account managers is amazing, and everyone we deal with always seems willing to help. You can tell when a vendor is a truly partner-first organization, and Intermedia is one of those companies!" Marc Umstead President, Plus 1 Technology "[Intermedia] makes technology better and is competitive with costs. I don’t think you could find another vendor that provides that kind of attention and support. They’re a true partner." Read more Watch video Jeremy Reed President, ITN "The way we implemented the solution had to be easier than the current way we were doing things. We wanted improvement in our admin tools, as well as those for the customer portal, and we found that with Intermedia." Read more Watch video MICHAEL COOK President & Co-Owner, Maryland Telephone Intermedia's Voice Cloud Architecture Built to support reliable, high-quality business communications while simplifying growth and ongoing network management Geographic Dispersion Hosted in geographically dispersed Tier 1 data centers with multiple full-peer connections, helping ensure network redundancy and business continuity Scalability Designed for seamless expansion through soft switches, application servers, and more, enabling growth without disruption Failure-Resistant SIP Gateway A modular, scalable design that routes traffic across the best available path, helping maintain call quality and reduce disruption during network issues Carrier Reliability Leveraging multiple Tier 1 voice carriers selected for Quality of Service (QoS), coverage, and reliability, helping reduce potential failure and improve uptime Integrations Unite integrates with all the apps you need - Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more learn more Intermedia's Quality of Service Designed to help maintain consistent voice and video performance through proactive monitoring, testing, and troubleshooting New Customer QoS Testing & Support Pre-deployment testing helps identify and resolve potential issues early, ensuring environments are ready to support reliable VoIP from day one QoS Dashboard An intuitive dashboard allows users to monitor, diagnose, and resolve network issues that could impact voice or video quality VoIP Scout for Partners Self-service tools enable partners to proactively test networks and data circuits, helping deliver more consistent and reliable customer experiences QoS Troubleshooting Detailed visibili Healthcare | Intermedia Making the change to remote work? 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Learn More Learn More Product UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction. Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Home Topics Search Get Quote All Business interest Industry solutions Partners Services Healthcare Financial Services K-12 Education Legal Services Retail Auto Dealers Higher Education Logistics & Transportation Healthcare Our Newest Posts Healthcare 5 Trends in Healthcare Communications Systems Explore key trends in healthcare communication systems and how modern solutions improve care coordination, efficiency, and patient experience. 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Learn how it benefits patient care, enhances efficiency, and supports digital transformation. October 13, 2025 7 mins to read Healthcare What is a Healthcare Communication and Collaboration Platform? Explore what a healthcare communication platform is, how it supports HIPAA compliance, and why it’s critical for modern patient care and team collaboration. August 15, 2025 6 mins to read Healthcare 11 Tips for A HIPAA Compliant Call Center Learn how to build a HIPAA compliant call center with tips on security, agent training, call recording, and technology best practices. August 13, 2025 6 mins to read Business Communications Healthcare Unified Communication in Healthcare: A Guide Explore how unified communications in healthcare improve team coordination, reduce delays, and support secure, patient-centered care across facilities. July 2, 2025 6 mins to read Business Communications Healthcare Technology Challenges for the Healthcare Industry Explore the biggest problems with technology in healthcare—from outdated systems to communication gaps—and how modern solutions can help fix them. June 2, 2025 5 mins to read Business Communications Healthcare Medical Office Phone System Looking for better phone systems for healthcare? Discover how cloud-based solutions improve communication, patient service, and compliance. May 26, 2025 5 mins to read Business Communications Healthcare How Any Practice Can Utilize Mobile Technology in Healthcare How Any Practice Can Utilize Mobile Technology in Healthcare August 22, 2024 5 mins to read Healthcare HIPAA-Compliant VoIP for Healthcare: What It Is and Essential Requirements Find out how HIPAA-compliant VoIP for healthcare services protects sensitive data, streamlines internal collaboration, and makes patient communication easier. July 26, 2024 5 mins to read 1 2 » Products Intermedia Unite ® Company Messaging Toll-Free Calling AnyMeeting ® Video Conferencing Intermedia for Microsoft Teams Contact Center Intermedia Archiving SIP Trunking Intermedia AI Microsoft 365 Copilot Exchange Email SecuriSync ® Backup for Microsoft 365 Outlook Backup Email Encryption Email Protection Worry-Free Security Reliability Onboarding & Support Industry Solutions Partners Overview MSPs & VARs Service Providers & Carriers Distribution About Us Who We Are Newsroom Analysts Careers Contact Us Legal Agreements Vulnerability Disclosure Support Support Home Resources Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Find a Solution Provider   USA   UK   CA   NL   DE   IT   BE   IE Intermedia Unite, Secur Retail Customer Experience & Cloud Communications Services | Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote Intermedia for Retail Create better customer experiences, more connected employees, and greater sales with the help of one communications platform. Get A Quote Superior Customer Service Engage with customers using their preferred communication method: phone, chat, video, email. Improved Employee Productivity Keep employees and management connected to each other on any device, from any location. Easily Support Business Growth Flex and expand as your business requires with easy per user per month pricing. Give customers the five-star treatment Intermedia’s cloud-based communication platform with contact center functionality enables your in-office and remote employees to efficiently answer calls, prioritize queries, and route callers to the proper resource. Keep pace with market needs Quickly update retail locations with new promos and products via video and check inventory across locations with chat. Increase outbound engagement Drive customer engagement and loyalty through recorded phone messages, text, or email. Empower employees from anywhere On the sales floor or in the office, employees can communicate and collaborate via mobile devices. Easily scale up or down Add temporary staff during holiday periods or expand into new markets with convenient per user per month pricing. Learn More Deliver a Great Virtual Customer Experience You want your retail team brimming with productivity – whether they’re roaming the sales floor, ringing up sales, or responding to important customer inquiries. Intermedia’s fully mobile communications cloud easily connects your team with prospective shoppers and colleagues from any device and any location. Access important calls or texts and easily collaborate from back office to store floor Easily supply employees with information about products, prices, promotions, and stock levels Route customer calls to any department, individual, or device based on pre-established call-flows Easily add, remove, and manage devices and users with our powerful control panel Engage customers online to increase sales using branded webchat Learn More Easy to deploy and administer, all backed by Intermedia’s J.D. Power-certified 24/7 support and a 99.999% uptime SLA. Intermedia’s robust cloud-based solutions are highly scalable and are the trusted choice for businesses of all sizes. FAQ Intermedia for Retail How can Intermedia’s solutions help retail businesses enhance customer engagement? Individual store level: At a single retail store, Intermedia helps streamline communication and improve employee engagement for associates and aids in staying connected with customers, even when things get busy on the floor. Calls are automatically routed to available team members, SMS can be used to confirm pickup orders or share loyalty promotions, and mobile apps let employees answer calls from anywhere using the store’s business number. AI Call Recap provides quick summaries of each interaction so staff can follow up with confidence, and Unite AI Assistant helps employees draft clear, professional customer messages without extra effort. These communication solutions ensure retail operations run smoothly and consistently at every touchpoint. Distributed retail: For retailers with multiple store locations, engagement needs to feel consistent across every store and channel. Intermedia’s contact center enables omnichannel retail communication—voice, SMS, chat, and email—so customers experience the same level of service wherever they shop. CRM integrations bring up customer profiles instantly, making it easier for store teams to personalize recommendations. And payment processing integrations allow customers to securely pay over the phone. On top of that, AI Recap and auto-generated call summaries ensure associates and supervisors can pick up right where On-Prem to Cloud Migration: A Complete Guide × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote A Guide to Moving from On-Premises to the Cloud Successfully What is Cloud Communications? Cloud communications refers to communications technology that uses the internet to send and receive data. Whether your team members are offering customer support over the phone, participating in a video conference, or sharing files with one another, everything happens through an internet connection. The software for your business communications technology is hosted in the cloud, meaning your organization doesn’t need to buy or maintain hardware to run applications, nor pay PSTN calling costs, resulting in significant savings and scalability. Explore Cloud Communications Why the Cloud is Key to Digital Transformation? Nowadays, there’s no separating the cloud and digital transformation. If your organization wants to future-proof its operations and reach its transformation goals, you need to take a cloud-first approach. Central to digital transformation is the shift toward cloud migration. By moving operations to the cloud, businesses can leverage the robust infrastructure provided by cloud providers, enabling them to adapt quickly to changing market demands. This isn’t just about adopting technology for technology’s sake—it’s about reimagining how business processes work to foster innovation, responsiveness, and long-term growth. EXPLORE THE BENEFITS What Makes Cloud Telephony Different from On-Premises Telephony? When upgrading a phone system, businesses must choose between on-premises and cloud-hosted options, each with unique benefits. Cloud telephony is increasingly popular, used by 96% of companies, thanks to its scalability, automatic updates, cost savings, and flexibility for remote work. Unlike traditional on-premises systems, which require physical installations and manual upgrades, cloud systems offer quick setup and advanced call management features accessible from anywhere with an internet connection. However, on-premises systems provide greater control and stable voice quality, though they may require trained personnel and higher long-term costs for maintenance and downtime. The decision ultimately depends on a business's needs, such as flexibility, cost-effectiveness, and operational control. Watch The Video Learn More What Are the Advantages of Cloud Phone Systems vs. On-Premises Phone Systems? Modern businesses often choose between UCaaS (Unified Communications as a Service) and on-premises systems for their communication needs. UCaaS is cloud-based, offering features like phone systems, video conferencing, chat, and file management in one platform accessible from anywhere, making it ideal for remote work and scalability. On-premises systems, hosted on-site, provide full control but require significant upfront investment, ongoing maintenance, and limited accessibility. UCaaS generally offers predictable costs, greater reliability, and enhanced security through advanced provider-managed measures, while on-premises systems demand in-house management of updates, scalability, and security. For most businesses, UCaaS delivers greater flexibility, cost-efficiency, and business continuity, making it the preferred choice in a modern, agile workplace. DISCOVER THE ADVANTAGES How Reliable is the Cloud? Cloud-based phone systems are transforming business communications by offering unmatched flexibility, scalability, and reliability. Unlike traditional landlines, cloud-based VoIP systems rely on the internet, enabling seamless remote work and uninterrupted voice services from any location. With advanced features like SIP Trunking, businesses can scale operations easily and enjoy consistent service reliability, backed by providers with strong uptime guarantees. While analog systems excel in sound quality and resilience during disasters, they lack the mobility and integration capabilities required in today's remo SecuriSync: Secure Cloud Sync & Backup - Intermedia × 1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1 Get Quote Search Find a Solution Provider USA UK CA NL DE IT BE IE Support Login Customer Login Partner Portal AccessLine Services USA UK CA NL DE IT BE IE Products UNIFIED COMMUNICATIONS Intermedia Unite Business Phone System Team Chat & SMS Video Conferencing AI for Unite File Management Company Messaging Toll Free Calling SIP Trunking CUSTOMER EXPERIENCE Intermedia Contact Center Omni-Channel Communications Intelligent Routing AI Agent Assist AI Supervisor Assist AI Interaction Insights AI Agent Evaluator Reporting & Analytics PRODUCTIVITY & EMAIL Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption INTELLIGENT PLATFORM Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Intermedia Unite Company Messaging Toll Free Calling SIP Trunking Intermedia Contact Center Microsoft 365 Copilot Backup for Microsoft 365 Exchange Email Outlook Backup Email Protection Email Encryption Intermedia AI AI Agent | Receptionist Intermedia for Teams Intermedia Archiving Integrations APIs Solutions BY AUDIENCE Small Business MSPs & VARs Service Providers & Carriers By INDUSTRY Healthcare Legal Services Financial Services Automotive Retail Education The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog BLOG Healthcare Industries Mobile Technology in Healthcare: Trends and Benefits Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation. Rob Oscanyan Intermedia Read the post Small Business Healthcare Legal Services Financial Services Automotive Retail Education About Us Our Story Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Our Worry-Free Experience™ Security Reliability Onboarding & Support Reviews & Awards BROCHURE Take your business to the next level with fully integrated unified communications With Intermedia Unite ® , a full office communications suite goes wherever you go. Learn more Intermedia Earns 9th J.D. Power Award for Customer Satisfaction Recognized for excellence in cloud communications and customer support for the 9th year in a row. See Award Who We Are Newsroom Analysts Careers Contact Us Intermedia Legal Security Reliability Onboarding & Support Reviews & Awards Partners Partners Overview MSPs & VARs Service Providers & Carriers Distribution ALREADY A PARTNER? Log in to Partner Portal Log in BLOG Partners Why Add a White-Label VoIP App? "A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…" Mark Sher Intermedia Read the post How Partners Elevate Customer Experience "AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center." Robert Handel Senior Vice President of Cloud Strategy, LDI View Partner Story Overview MSPs & VARs Service Providers & Carriers Distribution Resources Explore Blog Customer Stories Partner Stories Demos App Downloads Reviews & Awards Content Library Connect Contact Us Support Center Partner Program Find a Solution Provider Useful Topics Unified Communications Contact Center VoIP Business Phone Moving from On-Premises to the Cloud Email Hosting and Security Becoming a White Label VOIP Reseller AI in Business Communication The Intermedia Blog Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog. Discover Our Blog Blog Customer Stories Partner Stories App Downloads Reviews & Awards Find a Solution Provider Guide: Unified Communications Guide: Contact Center Guide: VoIP Business Phone Guide: Moving from On-Premises to the Cloud Guide: Email Hosting and Security Guide: Becoming a White Label VOIP Reseller Guide: AI in Business Communication Get Quote INTERMEDIA ® SecuriSync Available with: Intermedia Unite Go Beyond Typical Cloud File Storage Three cloud service functions in one product: share and sync files, backup in real-time, and antivirus protection (including ransomware) Get Quote Access Current File Versions Cloud sync and backup files instantly across desktop and mobile devices: Windows, Mac, iOS, and Android. Collaborate Easily in Real-time Co-edit files with online editing and manage files and versions directly from Microsoft 365 apps. Protect Against Ransomware Point-in-time folder and file restoration gets users back to work quickly in the event of a ransomware attack. Mobilize File Servers Our File Server Sync app installed on a Windows file server syncs files to your cloud account or migrates data easily. Get SecuriSync as part of Intermedia Unite ® , our robust unified communications platform that combines business phone service with video conferencing, chat, contact center, business SMS, file management, and more. Learn More Real-Time File Backup As soon as files are created or changed, they're backed up – and instantly accessible for end-users from desktops, laptops, mobile devices, and the web. CAPTURES ALL DATA More than just the files in your SecuriSync folder – we also protect cloud data, files, and folders on your Desktop and in My Documents, Music, Video, Downloads and Documents folders, plus the photos and videos from iOS and Android devices. INSTANT BACKUP As soon as files are created or changed, they’re automatically backed up – and instantly accessible from desktops, laptops, mobile devices, and the web. POINT-IN-TIME FILE RESTORATION Backed-up files can easily be restored to any previous versions in case of hard drive crashes, lost or stolen laptops, accidental deletion or mass file infection. SELECTIVE SYNC Selective Sync lets you pick and choose what folders and files you want to sync to your device. All your files will always be available in cloud storage via the web experience. Secure, Compliant File Storage Our comprehensive administrative control panel gives account owners complete control over their file management and synchronization environment. DATA protection Files are protected with anti-malware and antivirus software. Administrators can remote-wipe data from connected devices. USER CONTROLS Device Access Policy lets admins limit the number of devices allowed to connect. Two-factor authentication adds another layer of protection. ENTERPRISE-GRADE SECURITY File access and permissions can be edited, updated, and revoked for team members at any time. Audit logs track all file and folder syncing and sharing activities. COLLABORATION MANAGEMENT File access and permissions can be edited, updated, and revoked at any time. Audit logs track all file and folder syncing and sharing activities. Easy and Worry-Free Easy to Integrate SecuriSync is part of Intermedia Unite, so it’s fully integrated with our award-winning UC solution. Easy to Control SecuriSync is managed from our simple-to-use HostPilot control panel along with other Unite functionality. Easy to Use Access files quickly from PC, Mac, or mobile devices. Attach files to Unite chats with a few clicks. Easy to Comply Facilitates compliance with FINRA, SEC, SOX, HIPAA, FRCP, and other regulations. A PC Magazine Editors&#x