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Simply contact [email protected] and share a screenshot showing the lower rate, selected room type, and travel dates, along with the full website URL where the offer appears. This allows our team to verify that the rate is valid and available for booking. Once approved, we will update your reservation to match the lower rate." } }, { : "Question", "name": "What is the cancellation policy?", "acceptedAnswer": { : "Answer", "text": "Cancel by 3pm at least 72 hours before arrival to avoid a one-night room and tax charge. Suites must be canceled by 3pm, 7 days before arrival, and require a one-night deposit. Prepaid and special rates follow the terms shared at booking, and reservation changes are subject to availability and rate differences. Guests who booked through groups or third-party websites should contact their organizer or booking provider directly. For assistance, contact [email protected]." } }, { : "Question", "name": "How are reservations guaranteed?", "acceptedAnswer": { : "Answer", "text": "Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $200 per day will be authorized on your credit card." } }, { : "Question", "name": "What are the early arrival, late departure, and early departure policies?", "acceptedAnswer": { : "Answer", "text": "Check-in is from 4:00 pm and check-out is by 12:00 pm. Early check-in and late check-out requests are subject to availability, and late check-out fees may apply. If your room is not ready, we will be happy to store your luggage. Departing earlier than your confirmed check-out date will incur a fee of one night’s stay plus tax." } }, { : "Question", "name": "What taxes and fees apply?", "acceptedAnswer": { : "Answer", "text": "Room rates are subject to additional nightly fees, including applicable city and state taxes, plus a $45 daily Destination Amenity Fee, plus tax. This fee includes a welcome glass of bubbles on arrival, premium WiFi, daily bottled water, morning coffee service in the lobby, priority access to Charmaine’s rooftop bar with the $65 minimum spend waived, garment steamer on request, and 24-hour gym access with Tonal equipment." } }, { : "Question", "name": "What is the pet policy?", "acceptedAnswer": { : "Answer", "text": "We welcome pets at San Francisco Proper Hotel. A $100 one-time, non-refundable pet fee applies per pet, with 10% donated to Best Friends Animal Society. Up to 2 pets are allowed, with a maximum weight of 35 lbs each. Cats are not permitted. Additional charges may apply for deep cleaning or damages." } }, { : "Question", "name": "What is the smoking policy?", "acceptedAnswer": { : "Answer", "text": "San Francisco Proper is a non-smoking hotel. Smoking is not allowed in any public area, food and beverage outlet, or guest room. A smoking cleaning fee of $400 will be assessed if smoking occurs in a guest room." } }, { : "Question", "name": "What is the parking policy?", "acceptedAnswer": { : "Answer", "text": "We currently offer valet parking. Daily guest parking is $47 plus tax per vehicle for up to 6 hours. Overnight valet parking is $84 plus tax per vehicle, or $94 plus tax for oversized vehicles, both with in-and-out privileges. EV parking is available for self-parking only. Maximum garage height clearance is 7 feet. Please note we cannot accommodate Sprinter vans, buses, dually trucks, or supercars. All rates are before taxes." } }, { : "Question", "name": "What is the photo policy?", "acceptedAnswer": { : "Answer", "text": "Professional photography and videography requests require prior approval at least four weeks in advance. This includes use of professional equipment, drones, or media-related shoots. Hotel rooms cannot be reserved as shoot locations, and a hotel team member must accompany all approved shoots in public areas. All spaces must remain unchanged and undisturbed. Mobile phone photography is allowed with limitations, including no more than 5 minutes of dedicated photo taking, respecting the privacy of guests and staff, keeping hallways and access areas clear, and not moving or altering any furniture or décor." } }, { : "Question", "name": "Are cribs and rollaways available?", "acceptedAnswer": { : "Answer", "text": "Complimentary cribs are available upon request. Rollaway beds are available in suites only for $50 per night, with a maximum of one rollaway per room." } }, { : "Question", "name": "Are connecting rooms available?", "acceptedAnswer": { : "Answer", "text": "Connecting rooms can be provided upon request and are subject to availability." } }, { : "Question", "name": "Are ADA rooms available?", "acceptedAnswer": { : "Answer", "text": "ADA compliant rooms are available." } }, { : "Question", "name": "Is room service available?", "acceptedAnswer": { : "Answer", "text": "We currently offer in-room dining 24 hours a day." } }, { : "Question", "name": "Are business services available?", "acceptedAnswer": { : "Answer", "text": "We do not have a formal business center, but we offer executive services including an executive boardroom, meeting rooms, private event spaces, video conferencing, state-of-the-art audio/visual equipment, and 24-hour multilingual staff support." } }, { : "Question", "name": "What city transportation options are available?", "acceptedAnswer": { : "Answer", "text": "Please contact the hotel directly for current city transportation options and assistance." } } ] } ] }
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