◈ Homepage — https://www.scottrichardsconsulting.com/Skip to Main Content Home About Testimonials Articles Resources Contact Getting Started Great Companies Don't Need Their Founder in the Room Welcome, I’m Scott Richards, 3x founder, 26-year CEO, and author of "What Good Is an Empire If You Can’t Take a Vacation?" ​ I'll show you and your team exactly how to build a great company. ​​​​​​ Schedule a Call Companies with Engaged Teams Report 23% More Profits (Gallup) The 9 Core Competencies Most companies struggle because they're missing one or more of these 9 areas. Get all of them right, and everything changes. Vision — Every great business starts with a clear picture of where it's going. I'll help you define your long-term destination and make sure every person on your team is aligned and rowing in the same direction. ​ Customer — Your business exists to serve someone. I'll help you get crystal clear on who your ideal customer is, what they truly need, and how to consistently deliver an experience that keeps them coming back.   Goals — Big visions only become reality through focused execution. I break your long-term vision into meaningful 90-day priorities — called Rocks — so your team always knows what matters most right now.   Structure — The right people in the right seats change everything. I'll help you design an organizational structure that's built for where you're going, not just where you've been.   People — Your team is your most valuable asset. I give you the tools to attract, assess, and develop the right people — and the clarity to make tough calls when someone isn't the right fit.   Data — Gut feelings are great, but numbers don't lie. I'll help you build a simple scorecard of key metrics, so you always have an honest, real-time pulse on your business's health.   Meetings — Most meetings are a waste of time, but the right meetings are where businesses are built. I'll teach you a proven meeting rhythm that keeps your team focused, accountable, and moving forward.   Process — If it only works when you're in the room, you don't have a business — you have a job. I help you document and simplify your core processes so your results are consistent, scalable, and no longer dependent on any one person. ​ Exit — Whether your exit is five years away or twenty, the time to build for it is now. I help you grow enterprise value so that when the day comes, you have real options — and the freedom to choose on your terms. Schedule a Call [email protected] Los Angeles, CA ◈ Interior Pages — 10 pages crawled--> Vision Day Quiz | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. [email protected] Los Angeles, CA bottom of page --> Getting Started | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. 3 Easy Steps 1.  Discovery Call  A 30-minute conversation to get to know each other.  If it feels like a fit, we’ll go deeper on a "Fit Meeting." (Complimentary) ​ ​ ​ ​ 2.  Fit Meeting I’ll walk you through the process, clarify the commitment, and answer all your questions.  You’ll see exactly how this works — and how I’ll guide and support you every step of the way. (Complimentary) ​ ​ ​ ​ ​ 3.  Choose Your Program​ Read the Book The complete BOS framework at your own pace.   "What Good Is an Empire If You Can't Take a Vacation?"  $7.95 ebook / $14.95 paperback on Amazon. ​ Group Session (2.5 Hours) A Tour de France of all 9 Core Competencies. An overview to help your team understand each of the 9 Core Competencies in a BOS. Minimum 10 participants. $250/person — $2,500 minimum.   Full-Day Intensive (8 Hours) All 9 Core Competencies in a single day. A firehose — but a complete one. You'll leave with the full blueprint and the confidence to implement it.   Three Full-Day Sessions (90 Days) Each session runs a full day, off-site, with your leadership team. Day 1 builds your foundation — structure, meetings, scorecards, and 90-day goals. Day 2 clarifies your identity — core values, your compelling why, and your ideal customer. Day 3 sets direction — one, three, and ten-year goals, milestones, and a S.M.A.R.T. execution framework. Between sessions, your team applies what they've learned. By Day 3, you have a functioning BOS. (Also available as three half-day sessions at half the investment.)   The Full Journey (12–14 Months) Everything in the Three-Session package, plus three quarterly sessions and one annual planning meeting. Each quarterly reviews progress, resets 90-day goals, and sharpens the team. The annual session is a full reset — SWOT analysis, refreshed goals, and alignment heading into the new year. Throughout, I provide one-on-one executive coaching and real-time support to keep your team on track.   Coached programs range from $6,500 to $45,500, depending on scope. Book Your Strategy Call [email protected] Los Angeles, CA bottom of page --> Goals Day Quiz | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. [email protected] Los Angeles, CA bottom of page --> Resources | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. Resources 👉 Get Your FREE Trial of Ninety Ninety.io is the #1 Business Operating System (BOS) platform that I use and recommend. Stay Connected If you’d like encouragement, insights, or updates on new resources, you can connect with me here: LinkedIn Instagram Facebook [email protected] Los Angeles, CA bottom of page --> Testimonials | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. Testimonials Incredible consultant Scott is an incredible consultant. He coached and guided me through complex business challenges.   Scott helped me boost my employee morale, improve the company culture and boost efficiency.   I recommend Scott to any business owner or CEO searching for a business consultant who has seen and done it all. He is a pleasure to speak with, and his wisdom is incredibly valuable. — David K, CEO of Flight Blitz Creative & Strategic As a small business owner, I have only so many tools to grow my company. Scott taught me how to expand on those tools and put me on a path that will undoubtedly lead me to the ultimate success I endeavor to achieve. I highly recommend his services to anyone seeking creative and strategic business solutions.​​​ — Daniel F ., Owner of First Step Shooting A Real Treasure   Scott is knowledgeable, supportive, and great guide on the journey towards building your business. He's a real treasure. — Sharon., Therapist Pure Genius I am the CEO of a land-use, real estate development consulting company. Our team is rapidly growing to meet the needs of our clients.   Scott was engaged in providing a financial assessment of our firm with the intent to introduce operational efficiency, a cash flow analysis, and detailed metrics to define our growth, among other highly valuable insights.   He is a pure genius. Overall, Scott delivered immense value to my company, and I would not hesitate to have him consult for us again as we continue to scale. — B. Rocca, Owner of Rocca Development   Tremendous Value Scott is fantastic. I run a small construction business and wear many hats. Scott broke down all business, operations, and logistics steps. He helped with The CRM, the hiring process, and the company's future goals.   Scott helped with brainstorming and added tremendous value to the company and me. Thank you tons, Scott. I am looking forward to next week's meeting.  Bonus- great at excel!! Joseph P., Founder of Neo ADU Builders Gifted Problem Solver Scott is a skilled and consummately ethical leader who is an expert in organizational effectiveness. He is a gifted creative problem solver with an extraordinary balance of left and right brain skills, adroit at analyzing numbers to glean insights that can be put into action through teams to grow the bottom line.   I have witnessed first-hand how Scott's entrepreneurial skillset has been brought to bear to build and sell at least two successful enterprises under his guidance and leadership. He is a true mensch. — Rick P., Writer of Rick Petry, Wordsmith Seasoned Professional Good people, particularly with Scott’s skill set, are very rare to come by. Scott is a seasoned professional, and he’s worked closely with our reward-powered customer loyalty and engagement business for over ten years.   I admire Scotts’ creativity, transparency, and careful attention to detail. Without reservation, I’m extremely happy to recommend Scott to anyone looking to build and scale a business the right way. — Dave S., CEO of Optimus Rewards Serial Entrepreneur Scott is a serial entrepreneur who has built successful companies based on ideas from a very fertile brain. He has a nose for innovating in white spaces that others don't see. Combine this with someone curious, scrupulously honest, and fun to work with, and you have the type of consultant with whom anyone would enjoy working. ​— Simon C., CEO of Cambiar High Ethical Standards I have worked closely with Scott R. since early 2017 and have always found him to be high caliber professional. He is, first and foremost, honest and has high ethical standards. He is an expert in his telecom field.   He is very intelligent and always strives to learn more about the topics his work involves. He thinks creatively about clients’ needs. (He devised the only new idea for survey sampling in the last two decades.) He is driven to provide high-quality products and services.   Above and beyond all this, he is a very good human being.​ — Paul L. PhD., Sr. Fellow at NORC Wealth of Business Experience I have been using Scott as a life and business coach for the past 4 years, and I highly recommend him to anyone looking for a voice of reason and calm with a wealth of business experience for long or short-term coaching.   Scott has been instrumental in helping me through some very difficult business decisions and long-term planning, giving me a perspective I didn’t even realize I needed.   Scott is always there for me and is a consummate professional with a positive outlook and a unique perspective. Scott has been and will continue to be a strong influence in my profession and personal life and a wonderful resource. — Greg H., CEO of PWM Ventures  Couldn't be Happier "I recently worked with Scott Richards Consulting to help grow my business, and I couldn't be happier with the results. He is a seasoned business expert. Scott provided valuable insights and guidance that helped us identify areas for improvement and develop growth strategies. Scott is highly responsive and easy to work with, and his communication skills were top-notch.    I highly recommend Scott Richards to any business looking to improve and succeed." — Yossi P., CEO of JP Warehousing Book Your Strategy Call [email protected] Los Angeles, CA bottom of page --> Foundation Day Quiz | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. [email protected] Los Angeles, CA bottom of page --> Contact | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. Schedule a Time to Speak I’m looking forward to connecting. Please choose the option that fits best. I look forward to our conversation. —Scott [email protected] Los Angeles, CA bottom of page --> CAG Goal Calculator | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. Stay Connected If you’d like encouragement, insights, or updates on new resources, you can connect with me here: LinkedIn Instagram Facebook [email protected] Los Angeles, CA bottom of page --> My Articles | Scott Richards Business Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. My Articles All Posts (87) 87 posts Employees (12) 12 posts Hiring (5) 5 posts Small Business (35) 35 posts Business Consultant (4) 4 posts Business Coach (15) 15 posts Shareholders (1) 1 post Clients (1) 1 post Communication (2) 2 posts 7 Habits of Highly Effective People (7) 7 posts Self Improvement (7) 7 posts Proactive (2) 2 posts Customer Relationship Management (C (1) 1 post Google (1) 1 post Operations (6) 6 posts Communications (7) 7 posts Business Management (6) 6 posts Agreements (1) 1 post Contracts (1) 1 post Legal (1) 1 post Creativity (3) 3 posts Innovation (2) 2 posts Strategic Planning (10) 10 posts Tony Robbins (1) 1 post Motivation (2) 2 posts Productivity (6) 6 posts Accounting (1) 1 post Relationships (3) 3 posts Entrepreneur (5) 5 posts Business Plan (1) 1 post Sales (3) 3 posts Leadership (2) 2 posts Job Interviewing (1) 1 post Software (2) 2 posts Partnerships (0) 0 posts 9 Core Competencies (2) 2 posts Vision (1) 1 post I Stepped Out of Day-to-day at Dial800—and Launched a Side Business That Turned Misdialed Calls Into Millions. Scott Richards at the Apple Store It was called Lemonade, and it only happened because I wasn’t buried in operations. Most founders never... What’s the LAST Thing You Do in a GREAT Meeting? Scott Richards Meetings I’ve asked dozens of people in my ProVisors group this question. Not one person said, “Rate it.” But rating a... Break Free from the HiPPO Effect Every company faces the challenge of the HiPPO—the "Highest Paid Person's Opinion." (The car is owned by the HiPPO) When the highest-paid... When Do GOOD Habits Become BAD? They become BAD when you lose balance, or they become rote. When building your empire takes over your life—consuming every moment of your... Want happy employees and MORE profits? Create a HIGH-TRUST culture using AGREEMENT-based language—NOT Expectations. Here's how: ❌ EXPECTATION-Based Language Emotional Responses... Founders: Are You Leading, or Are You in the Weeds? In the Weeds? As a founder, you’ve likely faced sleepless nights worrying about operational details. Maybe you’ve even woken up at 2 a.m.... 1 2 3 4 5 Book Your Strategy Call [email protected] Los Angeles, CA bottom of page --> About | Scott Richards Consulting top of page Home About Testimonials Articles Resources CAG Goal Calculator Foundation Day Quiz Vision Day Quiz Goals Day Quiz Contact Getting Started More Use tab to navigate through the menu items. I've spent more than two decades building and leading companies from the inside out. I’ve sat in the founder’s chair—navigating hiring, cash flow, product launches, board meetings, exits, and everything in between.   Along the way, I built and sold three businesses, including Dial800, a nationally recognized SaaS telecom platform.   Today, I help founder-led businesses that want to scale, implement structure, and eventually step out of the day-to-day, without losing control or purpose. My Why To help founders build thriving companies where people are happy, purposeful, and performing at their best. ​ I believe work should elevate people—not burn them out. When a company runs on structure, clear leadership, and strong culture, people do their best work. That leads to happier teams, stronger families, and healthier communities. ​ That’s why I do what I do. Book Your Strategy Call A Founder’s Guide to Building a Business That Doesn’t Rely on You What I've Built (and Sold) 📞 Dial800 – CEO & Chairman Recruited in 1996, I led this SaaS telecom platform for over 20 years, developing call-tracking and analytics tools used by prominent brands such as Uber, Nestlé, DISH, and Bank of America. I developed a proprietary 800-number memory algorithm and led the company through a profitable exit. 🌐 Web Comet – Founder A white-label ISP launched under Dial800. Built and sold within two years, delivering strong returns to shareholders. 📈 Call Delivery Systems – Founder Monetized misdialed calls through lead-routing and ad technology. Scaled to millions of calls per month and sold to a strategic buyer. 📊 Reconnect Research – Founder & CEO Invented a breakthrough survey method (RICS) and built partnerships with health departments and media. Featured in The Wall Street Journal, CNBC, and FiveThirtyEight. A Life That Feels Aligned I’ve been married to my wife, Lisa, since 1984. We enjoy hiking, riding electric bikes, and teaching the timeless wisdom of the Torah.   We’ve been blessed with children and grandchildren, and I believe a great business should never come at the expense of your life. ​   "When people love their work, they become better people. That’s how companies thrive. That’s how families thrive. That’s how the world improves." Book Your Strategy Call My Approach Hands-On Experience I've led companies across every function, strategy, hiring, finance, marketing, legal, M&A, and board leadership. ​ ​ Proven Framework I help founders implement a Business Operating System (BOS) rooted in nine core competencies: leadership, management, teamwork, and accountability.   Human-Centered Leadership Through over a decade in an intensive character development program (Mussar Vaadim), I've sharpened my emotional intelligence and bring that depth into every founder conversation.   Balanced Success Profit matters—but not at the expense of your health, family, or peace of mind. I help build companies that run well and support the life you actually want to live. ​ ​ "Most business problems? They're people problems in disguise. That’s where I help founders grow." Book Your Strategy Call [email protected] Los Angeles, CA bottom of page