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No structural connection to the Action branch. Graph position measurement. schema.org/Action ↗ · Law III — meaning is yours.
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No structural connection to the Event branch. Graph position measurement. schema.org/Event ↗ · Law III — meaning is yours.
No structural connection to the MedicalEntity branch. Graph position measurement. schema.org/MedicalEntity ↗ · Law III — meaning is yours.
No structural connection to the Organization branch. Graph position measurement. schema.org/Organization ↗ · Law III — meaning is yours.
No structural connection to the Person branch. Graph position measurement. schema.org/Person ↗ · Law III — meaning is yours.
No structural connection to the Place branch. Graph position measurement. schema.org/Place ↗ · Law III — meaning is yours.
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No structural connection to the Taxon branch. Graph position measurement. schema.org/Taxon ↗ · Law III — meaning is yours.
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It also alerts about any apps with high risk." } }, { : "Question", "name": "Is my data encrypted in Google Workspace™?", "acceptedAnswer": { : "Answer", "text": "Yes, Google Workspace™ supports multi-factor authentication (MFA) to add an extra layer of security to user accounts. Users can enable MFA through methods such as SMS codes, authenticator apps, or security keys." } }, { : "Question", "name": "Is Google Workspace™ compliant with data protection regulations such as GDPR and HIPAA?", "acceptedAnswer": { : "Answer", "text": "Yes, Google Workspace™ complies with various data protection regulations, including the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). While Google provides tools and resources to help organizations meet their compliance requirements when using Workspace services, it is always recommended too invest in third-party software as an extra layer of protection for your SaaS data." } }, { : "Question", "name": "Can third-party applications integrated with Google Workspace™ pose a risk to data security?", "acceptedAnswer": { : "Answer", "text": "Third-party applications integrated with Google Workspace™, such as add-ons and extensions, may introduce security vulnerabilities or data privacy risks. Users should carefully vet and review the permissions requested by these applications and ensure they come from reputable sources to mitigate the risk of unauthorized data access or leakage. SpinOne provides full visibility and fast incident response for third-party applications or extensions - try our App Risk Assessment." } }, { : "Question", "name": "Does Google Workspace™ provide real-time monitoring and alerts for potential data loss or ransomware activity?", "acceptedAnswer": { : "Answer", "text": "While Google Workspace™ offers monitoring and alerting capabilities through its Admin Console, these tools may not always provide real-time detection of every potential data loss or ransomware incident. Users should complement Google's built-in security features with third-party solutions and proactive monitoring to enhance threat visibility and response capabilities.SpinOne offers real-time, 24/7 ransomware detection and response." } }, { : "Question", "name": "What is the pricing model?", "acceptedAnswer": { : "Answer", "text": "Please see the pricing page for details on all our packages." } }, { : "Question", "name": "I am currently adopting Google Workspace™ for my business operations. Does Spin.AI assist with transitioning from other productivity suites to Google Workspace™?", "acceptedAnswer": { : "Answer", "text": "Yes. While your admins configure Google’s data migration services, SpinOne will provide backup and security during and after migration. SpinOne data protection measures help ensure a seamless transition for all users." } }, { : "Question", "name": "Are all the SpinOne solutions for Google Workspace™ controlled from a centralized dashboard?", "acceptedAnswer": { : "Answer", "text": "Yes. All SpinOne solutions can be easily configured and controlled from a centralized dashboard." } }, { : "Question", "name": "Is there any technical support included with the subscription for the SpinOne solution for Google Workspace™?", "acceptedAnswer": { : "Answer", "text": "We provide technical support for all our SpinOne solutions. Contact us at https://spin.ai/support/." } }, { : "Question", "name": "How do I know the SpinOne for Google Workspace™ solution is enabled and configured properly?", "acceptedAnswer": { : "Answer", "text": "Your SpinOne solution is enabled and configured properly when the predefined security policies can detect account compromises, insider threats, and other high-risk behaviors based on specific criteria. Admins can simply review your policies by going to the security policy section and clicking the policy name. The summary will provide a description of the policy, including whom the rule applies to and other relevant details depending on the policy." } }, { : "Question", "name": "How does SpinOne ensure security and compliance standards for my backed-up Google Workspace data?", "acceptedAnswer": { : "Answer", "text": "SpinOne Backup helps you operationalize the technical safeguards auditors look for without slowing teams down. Audited & attested: Spin.AI is SOC 2 Type II audited and supports enterprise compliance programs (HIPAA, PCI DSS, GDPR, and the Data Privacy Framework). Read more about our Security and Compliance practices Security Control CategoryHIPAA Security RulesPCI DSS v4.0.1 SOC 2 (Trust Services Criteria) How SpinOne helps (products)Data backup & availabilityContingency planning with data backup & disaster recovery; maintain retrievable copies of ePHI.Ensure availability of systems; protect backups of account data and verify recoverability.Availability: backups, restoration and continuity mechanisms meet service commitments.Automated SaaS backups (1× or 3× daily) across AWS/Azure/GCP with region control; fast, granular restore; support for archived users; 2‑hour incident‑response SLA minimizes downtime. (SpinBackup, SpinRDR)Encryption & key managementProtect ePHI in transit and at rest (addressable) using strong encryption and sound key practices.Req. 3: strong cryptography for stored cardholder data; formal key management throughout the lifecycle.Security/Confidentiality: safeguard data in transit and at rest per commitments.AES‑256 at rest and TLS 1.3 in transit; per‑object encryption keys; customer selects cloud and region. (Platform‑wide)Data retention & disposal (incl. eDiscovery)Policies for retention and secure disposal; ability to provide patient access to ePHI and support legal discovery.Minimize retention of account data; secure deletion; document and enforce retention/disposal procedures.Confidentiality/Privacy: retain and dispose of data in line with commitments and criteria.Admin‑controlled retention windows; searchable archive/eDiscovery; secure deletion at end of policy; offboarding archives for former users. (SpinBackup, eDiscovery)Ransomware/malware defense & recoveryProtect against malicious software; incident response and timely recovery.Req. 5 & 12: anti‑malware, incident response, and regular testing/monitoring.Security/Availability: detect incidents and restore services to meet SLAs.Behavior‑based ransomware detection, automated isolation and rollback to last clean backup; 2‑hour incident‑response SLA. (SpinRDR + SpinBackup)Data residency & sovereigntySupport contractual/regulatory requirements (e.g., BAAs); control where ePHI is stored.Align backup locations and protections with organizational/regulatory policies.Honor geographic restrictions and retention commitments.Choose cloud (AWS/Azure/GCP) and region; backups remain in‑region; Spin signs BAA/DPA as needed. (Platform‑wide)" } }, { : "Question", "name": "What other SaaS applications does SpinOne support?", "acceptedAnswer": { : "Answer", "text": "For Backup, SpinOne supports organizations that utilize Google Workspace™, Microsoft 365, Salesforce, and Slack. Cover Microsoft 365 workloads (e.g., Exchange Online, OneDrive, SharePoint) and Google Workspace™ with item‑level recovery and metadata/permissions retention. For SpinOne’s SSPM capabilities, SpinOne supports: Tines Google Workspace Microsoft 365 Slack Salesforce Atlassian Jira Confluence Trello Bitbucket Okta HubSpot ServiceNow GitHub Snowflake Notion GitLab Box JumpCloud Zoom Zendesk Tableau Datadog Zoominfo Asana Monday.com Canva Adobe Creative Cloud Dropbox Mailchimp Stripe Twilio Miro Lucid Smartsheet Intercom Microsoft Dynamics 365 Zoho Databricks Apollo Auth0 OneLogin Ping Identity Fastly Airtable ClickUp 1Password Duo Security Aha! Calendly Docusign Wrike Egnyte JFrog Basecamp" } }, { : "Question", "name": "What types of data does SpinOne back up?", "acceptedAnswer": { : "Answer", "text": "SpinOne’s backup solution, called SpinBackup, offers a comprehensive backup of all types of files stored in your SaaS applications: emails, chats, contacts & calendar entries, as well as metadata (file hierarchy, email folders, permissions)." } }, { : "Question", "name": "Is my SaaS data encrypted during backup and storage?", "acceptedAnswer": { : "Answer", "text": "Yes: SpinBackup stores your data on GCP, Azure, AWS, or other storage of your choice. It also encrypts data in use, in transit, and at rest. As an Amazon Advanced Technology Partner, we provide a layered approach to encryption, using 256-bit AES to protect data security during electronic transmission and storage." } }, { : "Question", "name": "Can SpinOne retain archived backup data of deleted users / former employees?", "acceptedAnswer": { : "Answer", "text": "SpinBackup can retain archive data of deleted users. You can safely delete their Google Workspace™/M365/Salesforce/Slack account and store all the data in our storage." } }, { : "Question", "name": "Do I have a choice in selecting a Cloud Provider, and which one would you recommend for backing up our Google Drive™?", "acceptedAnswer": { : "Answer", "text": "You can choose your own Cloud Provider including AWS, GCP, Azure, or BYOS. We strongly recommend Google Cloud Platform for backing up Google Workspace™ Drives." } }, { : "Question", "name": "Will I have a choice in selecting which geographical location we are able to store data? Do you have any locations in the UK?", "acceptedAnswer": { : "Answer", "text": "You are able to store data in the United States (Iowa), Australia (Sydney), Asia (Singapore), and Europe (Netherlands) for GCP. Also we support changing storage location to Europe (London) after subscription activation via support request. We also offer Europe (Ireland) in AWS at the registration process. Your Privacy policy states our content will be automatically analyzed to provide us with product or service features." } }, { : "Question", "name": "Will any employees of Spin.AI have access to the analysis SpinOne performs on our content? If yes, what data is it that they’ll be able to see?", "acceptedAnswer": { : "Answer", "text": "Customer data is encrypted at the object level. Spin.AI employees cannot see any of the customer data." } }, { : "Question", "name": "Do you have a Business Continuity Plan in place? If yes, how often is this tested?", "acceptedAnswer": { : "Answer", "text": "Spin.AI has a formal Business Continuity Plan (BCP). The test exercises are completed at least annually." } }, { : "Question", "name": "Do you carry out any penetration testing, and if so, how often?", "acceptedAnswer": { : "Answer", "text": "An independent penetration testing of Spin.AI critical applications is performed annually and after every major code/functionality change." } }, { : "Question", "name": "Do you have a formal process in place to handle data breaches?", "acceptedAnswer": { : "Answer", "text": "Spin.AI has established a formal Security Incident Response Plan including a Breach Notification process." } }, { : "Question", "name": "How often does SpinOne perform data backups?", "acceptedAnswer": { : "Answer", "text": "SpinOne performs automated daily backups up to 3 times a day for fast and accurate data recovery solutions." } }, { : "Question", "name": "What steps should be taken immediately following a ransomware attack?", "acceptedAnswer": { : "Answer", "text": "If you suspect a ransomware attack, immediately: Avoid paying the ransom as it doesn’t guarantee data recovery. Use SpinOne’s backup recovery tools to restore data from clean backup versions. Disconnect affected devices from the network to prevent spreading. Report the incident to your IT department or security team." } }, { : "Question", "name": "How does the backup solution assist with data recovery after a ransomware attack?", "acceptedAnswer": { : "Answer", "text": "SpinOne’s backup solution provides an intuitive interface to restore data from before the attack: Initiate the recovery process, which will restore the selected files back to their original locations in the SaaS environment. Identify and select the compromised files or entire accounts. Choose a clean version from the versions stored prior to the attack." } }, { : "Question", "name": "Can SpinBackup prevent ransomware attacks entirely?", "acceptedAnswer": { : "Answer", "text": "While no solution can guarantee 100% prevention, SpinOne significantly reduces the risk and impact of ransomware attacks through its advanced detection and quick recovery processes. Users are always advised to employ comprehensive cybersecurity practices alongside SpinOne’s solutions." } }, { : "Question", "name": "Does Spin.AI protect against full‑tenant cyber attacks or only user‑level incidents?", "acceptedAnswer": { : "Answer", "text": "Both. Automated, 1-3x daily backups support tenant‑wide recovery; RDR contains in‑progress encryption and restores clean versions in minutes." } }, { : "Question", "name": "How can I protect my company’s SaaS data from ransomware without adding more tools?", "acceptedAnswer": { : "Answer", "text": "Use a single platform that combines automated backup, real-time ransomware detection and response, and policy-based controls for Google Workspace, Microsoft 365, Salesforce, and Slack, which is what Spin.AI provides." } }, { : "Question", "name": "Do I really need a separate backup for Google Workspace or Microsoft 365 if they already store my data?", "acceptedAnswer": { : "Answer", "text": "Yes, because SaaS operates on a shared responsibility model. 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SpinOne offers the fastest ransomware recovery SLA on the market at 2 hours." } }, { : "Question", "name": "Will restores keep permissions and folder structures intact?", "acceptedAnswer": { : "Answer", "text": "Yes, restores preserve metadata, labels, folder structures, and permissions when executed through SpinOne." } }, { : "Question", "name": "How should I compare backup and ransomware response SLAs across vendors?", "acceptedAnswer": { : "Answer", "text": "Evaluate recovery objectives (RPO/RTO), backup frequency (e.g., multiple times daily), immutable storage, permission/metadata‐preserving restores, and documented recoverability guarantees; for ransomware, compare real‐time detection, automated isolation, and measured downtime targets (e.g., sub‐two‐hour objectives). Verify audit logs, legal holds, and eDiscovery support for investigations. For fast, granular Google Workspace backup and Microsoft 365 ransomware detection and response with clear SLAs, Spin.AI combines 3x daily backups with automated containment and clean restore workflows you can test in a pilot." } }, { : "Question", "name": "Does Google Workspace include a full backup tool?", "acceptedAnswer": { : "Answer", "text": "No. Google secures its infrastructure, but organizations remain responsible for protecting Workspace data from deletion, ransomware, insider activity, and third-party app abuse. SpinOne provides automated backup and rapid recovery across Gmail, Drive, Calendar, and Contacts." } }, { : "Question", "name": "What makes SpinOne different from basic Google Workspace backup software?", "acceptedAnswer": { : "Answer", "text": "SpinOne combines backup, security monitoring, and recovery in one platform. 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The purpose of this tool is to prevent a live attack and monitor data, packets, and attachments during potentially risky user sessions. Such browsers are typically developed to function seamlessly within enterprise IT ecosystems, offering centralized management control for IT administrators to enforce security policies and monitor browser activities across the organization while users are on the internet. What these tools fail to address is broad security policy enforcement for attempted user installations of potentially risky or malicious browser extensions and apps for other browsers. So, if users access the internet from an external account or a different browser, the corporate environment is left unprotected. Additionally, these tools do not provide visibility into what apps or extensions are installed and their corresponding risk levels. Nor do they provide monitoring or streamline approvals processes. 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This proactive approach not only aids in avoiding legal penalties but also builds trust with customers by safeguarding their personal data." } }, { : "Question", "name": "What types of data leak incidents does SpinDLP cover?", "acceptedAnswer": { : "Answer", "text": "SpinDLP protects your organization from from phishing attacks that correspond with internal threat, external threat, and data leak incidents of unintentional exposure such as: Viewing and editing permissions given to third-party applications or extensions for intellectual property Public access to corporate sensitive data Sharing with users outside organization Granting access to sensitive data to unauthorized users inside organization" } }, { : "Question", "name": "Does SpinDLP provide visibility into data usage and movement?", "acceptedAnswer": { : "Answer", "text": "Yes: SpinDLP provides visibility into what data is being shared (and by what user), access management with automated policies, and detailed reporting and analytics for you to track data movement and access patterns." } }, { : "Question", "name": "What level of data encryption does the SpinDLP solution offer?", "acceptedAnswer": { : "Answer", "text": "SpinDLP uses data encryption at rest, in transit, and in use to secure your information. Additionally, we store your data on AWS, GCP, Azure or allow BYOS" } }, { : "Question", "name": "Does SpinDLP provide real-time monitoring and response?", "acceptedAnswer": { : "Answer", "text": "Yes: SpinDLP monitors sensitive data across core services and sends automated incident alerts of potential threats directly to your email, Slack, Teams, Jira, or ServiceNow." } }, { : "Question", "name": "What is the pricing model?", "acceptedAnswer": { : "Answer", "text": "Please see the pricing page for details on all our packages." } }, { : "Question", "name": "What applications does SpinDLP protect?", "acceptedAnswer": { : "Answer", "text": "SpinDLP protects SaaS data. It monitors your Google Workspace™ or Microsoft 365 environment to identify and take action on risks to SaaS data residing there." } }, { : "Question", "name": "What is the difference between the demo version and the free trial version of the solution? How can I get access?", "acceptedAnswer": { : "Answer", "text": "The free SpinDLP demo is a 30-minute conversation with our solution engineer, which involves a discussion of your SaaS data security needs, a live demonstration of the SpinOne platform, Q&A to ensure you have all the information you need, and SpinOne pricing details.The free SpinDLP trial gives the ability to use all the functionality of the SpinOne platform, except for integrations. Once the free trial is over, you will be using only the functionality of the product you acquired.Start your free 15-day trial or contact sales for a demo here." } }, { : "Question", "name": "Does SpinDLP cover third-party applications as well?", "acceptedAnswer": { : "Answer", "text": "Yes. SpinDLP scans all data within your Google Workspace™ or Microsoft 365 environments, including those residing in third-party apps." } }, { : "Question", "name": "Who is responsible for configuration and monitoring in SpinDLP?", "acceptedAnswer": { : "Answer", "text": "Your SaaS Admins are responsible for configuring SpinDLP policies, monitoring specific activities that break these policies, and taking action on these activities by revoking sharing permissions if needed. SpinDLP is fast to install and easy to manage, especially with automated policies." } }, { : "Question", "name": "Does SpinDLP offer specific tools/filters to enable administrators to find the information they are looking for?", "acceptedAnswer": { : "Answer", "text": "Yes. The SpinDLP data audit section enables administrators to sort and filter your data for external or internal users, specific groups or domains, or even anyone with a link to shared files. SpinDLP filtering capabilities give more visibility into how your data is being shared on a file-level basis." } }, { : "Question", "name": "What kind of suspicious activities can SpinDLP detect?", "acceptedAnswer": { : "Answer", "text": "SpinDLP monitors an extensive number of activities that have breached your DLP policies. SpinDLP can detect suspicious downloads, unauthorized data transfer, sending or receiving, or any other manipulations with data for potential leaks. Once the suspicious activity has broken the conditions set in your policies, you’ll receive an alert." } }, { : "Question", "name": "Are SpinDLP data sharing permissions created manually or automatically?", "acceptedAnswer": { : "Answer", "text": "You can manage your sharing permissions both manually and automatically by setting up customized SpinDLP policies." } }, { : "Question", "name": "What type of sensitive information is monitored by SpinDLP?", "acceptedAnswer": { : "Answer", "text": "SpinDP can monitor many sensitive data types, including credit card numbers, domain names, IP addresses, social security numbers, and more." } } ] }
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Read more about our Security and Compliance practices Security Control CategoryHIPAA Security RulesPCI DSS v4.0.1 SOC 2 (Trust Services Criteria) How SpinOne helps (products)Access control & authenticationUnique user identification, access management, and transmission security to prevent unauthorized access.Req. 7/8: least privilege, unique IDs, MFA for non‑console access to CDE; strong password policies.Logical access controls aligned to roles with periodic review.SPM monitors risky auth settings & abnormal logins; optional SpinOne login + 2FA and ability to disable Google login; DLP to reduce oversharing. (SpinSPM, SpinDLP)Logging, monitoring & audit trailsAudit controls to record and examine activity in systems that contain ePHI.Req. 10: log & monitor access; automated reviews & real‑time alerts; retain 12 months (90 days immediately available).CC7 (System operations): detect, log, and respond to security events.Centralized activity logs & reports; real‑time alerts; SIEM integrations; configurable log retention and daily/periodic review workflows. (SpinOne Platform)Misconfiguration managementOngoing risk analysis and risk management; adjust controls as risks change.Req. 2/6: secure configurations & change management/patching.Establish baselines, monitor, and remediate deviations (change mgmt/system operations).Detects configuration drift across SaaS; highlights risky settings and orchestrates policy‑based remediation. (SpinSPM)" } }, { : "Question", "name": "How to choose the Right SaaS Security Posture Management (SSPM) Solution for Your Organization?", "acceptedAnswer": { : "Answer", "text": "To choose the right SaaS Security Posture Management (SSPM) solution for your organization, consider the following factors: Centralized Platform: Opt for a solution with comprehensive functionality to avoid using multiple tools. Integrations: Ensure compatibility with the tools your business already uses. Monitoring & Incident Reporting: Look for 24/7 monitoring and effective reporting methods, like email alerts. Application Coverage: Confirm how many applications the SSPM detects and how often the database updates. Risk Assessment: Evaluate the criteria and scoring method for app risk assessment. Access Revoke: A feature to revoke high-risk app access is essential for swift risk mitigation. Blocklisting & Allowlisting: Supports a zero-trust approach, preventing shadow IT issues. Security Policies: Ensure the SSPM allows configurable security policies based on app risk. Employee Request System: Streamlines app acquisition requests for IT management. Customization: Look for platform customization to align with your unique security needs. Support: Confirm the availability of round-the-clock support. Pricing: Assess the value in terms of cost savings, automation, and incident prevention." } }, { : "Question", "name": "What are SSPM Key Features and Capabilities?", "acceptedAnswer": { : "Answer", "text": "The three key features of every SSPM include detection, assessment, allowlisting and blocklisting. Detection is essential as cloud environments usually lack functionality that provides visibility into the OAuth applications that have access to them. Assessment is essential to make informed decisions on whether to keep an application or block it. It helps the security team cut time on manual app risk assessment. Finally, the ability to create allowlists and blocklists can automate even further the process for the team." } }, { : "Question", "name": "What is the difference between SSPM and CASB?", "acceptedAnswer": { : "Answer", "text": "Many people, and even cybersecurity professionals, find it difficult to tell the difference between CASB and SSPM solutions. There are some similarities between them. For example, both are security solutions that are deployed in the cloud and help prevent cyber incidents. However, CASB differs from SSPM when it comes to application, deployment, timing, and scope. Let’s take a closer look at each of these aspects. Application: CASBs work with both on-premise and cloud environments, while SSPMs are cloud-only solutions. Deployment: SSPMs are typically subscription-based, whereas CASBs can be either SaaS or on-premise tools, sometimes requiring additional hardware to operate. Timing: Unlike SSPMs, CASBs do not identify the security incidents after they take place. Scope: CASBs mainly manage cloud data access, while SSPMs offer a broader view, identifying vulnerabilities and helping to remediate them across the entire cloud environment.1" } }, { : "Question", "name": "How can I see and fix risky SaaS misconfigurations and shadow apps before they cause trouble?", "acceptedAnswer": { : "Answer", "text": "Look for SSPM and DSPM solutions that surface misconfigurations, oversharing, riskyusers, and unsanctioned apps with prioritized remediation, which is built into SpinOne." } }, { : "Question", "name": "How do you evaluate Chrome extensions and OAuth apps at scale?", "acceptedAnswer": { : "Answer", "text": "An AI-powered registry analyzes permissions, behavior, publisher reputation,and data flows to score risk across hundreds of thousands of items in SpinOne." } }, { : "Question", "name": "Can we get visibility into browsing risks across the company?", "acceptedAnswer": { : "Answer", "text": "You receive dashboards and alerts on risky extensions, app permissions, and data access patterns across users and groups using SpinOne." } }, { : "Question", "name": "How does SaaS Security Posture Management (SSPM) work?", "acceptedAnswer": { : "Answer", "text": "SSPM continuously checks your SaaS settings against best practices and compliance frameworks to surface misconfigurations, risky users, shadow IT, and unsanctioned apps, then guides remediation to improve your posture score. You can deploy SSPM quickly across Google Workspace and Microsoft 365 with SpinOne to gain visibility and reduce risk fast." } }, { : "Question", "name": "What is enterprise browser security and why do extensions and OAuth apps matter?", "acceptedAnswer": { : "Answer", "text": "Extensions and OAuth apps can request powerful permissions that access email, files, and calendars, creating a pathway for data leakage or account compromise if they’re risky or trojanized. Enterprise browser security evaluates and controls extension add‐ons at scale—allowlisting trusted tools, blocking high‐risk ones, and assessing over 550,000 items—capabilities offered by Spin.AI." } }, { : "Question", "name": "How does SpinSPM help organizations secure their clouds?", "acceptedAnswer": { : "Answer", "text": "While cloud SaaS is ripe with modern tools and technologies empowering businesses, it can equally be filled with security pitfalls using SaaS applications. For example, cloud misconfigurations, risky third-party applications, shadow IT, ransomware, data leakage, and many other threats can jeopardize critical and sensitive data and lead to security breaches. SpinSPM provides the capabilities needed for automated continuous monitoring and visibility of an organization’s SaaS apps in the cloud SaaS environment. It helps to minimize cloud misconfigurations and security risks of SaaS apps and provides native security controls to help protect sensitive data housed in cloud services. In addition, it bolsters the security team by providing 24x7x365 monitoring of the environment, quickly detecting security gaps in cloud apps, and allowing SecOps to address security issues effectively or use automated responses to remediate these." } }, { : "Question", "name": "Does SSPM cover third-party applications as well?", "acceptedAnswer": { : "Answer", "text": "Yes. SSPM helps you inventory and gain visibility of all third-party cloud services, mobile apps, generative AI (GenAI) apps, and SaaS apps that have access to Google Workspace™, Microsoft 365, and Slack and understand who has access to these apps. Unlike other SSPM solutions, SpinSPM goes a step further by also providing visibility into third-party browser extensions." } }, { : "Question", "name": "How do I get started with implementing SSPM for my organization?", "acceptedAnswer": { : "Answer", "text": "Implementing SSPM and understanding SaaS security posture is incredibly important as it helps organizations understand their vulnerabilities and how these can be corrected. An SSPM checklist can help you get started, including these steps: Evaluate data that isn’t protected Provide visibility to data sharing Detect and remediate malicious threats Harden SaaS configurations Evaluate the risks of SaaS apps" } }, { : "Question", "name": "Why Do Enterprises Need SaaS Security Posture Management (SSPM)?", "acceptedAnswer": { : "Answer", "text": "Over 75% of third-party SaaS applications are considered medium or high-risk applications according to our App Risk Report. And nearly 50% of installed extensions are high risk according to our Extension Risk Report. To respond to these SaaS risks, SSPM provides automated visibility and scanning of configurations, settings, and permissions to ensure these are configured according to security and compliance best practices. SSPM automation saves manual hours for SecOps professionals since SSPM can carry out the tedious manual tasks of analyzing configurations and continuously scanning for security and compliance risks." } }, { : "Question", "name": "What is the SpinSPM pricing model?", "acceptedAnswer": { : "Answer", "text": "Please see the pricing page for details on SpinSPM and all our packages." } }, { : "Question", "name": "Does SpinSPM support compliance with industry regulations such as GDPR or HIPAA?", "acceptedAnswer": { : "Answer", "text": "Yes, SpinSPM helps support compliance with GDPR, HIPAA, and other laws, regulations, and standards by offering secure 1x or 3x daily backups, 256-bit AES encryption, automated policy-based controls over data sharing, robust access control, and more." } }, { : "Question", "name": "Can SpinSPM be deployed on-premises, or is it cloud-based only?", "acceptedAnswer": { : "Answer", "text": "SpinSPM is an exclusively SaaS-based solution. It cannot be deployed on-premises." } }, { : "Question", "name": "Does SpinSPM scale with the growth of an organization's SaaS usage?", "acceptedAnswer": { : "Answer", "text": "Yes, SpinSPM can scale effectively with an organization's SaaS usage growth. It is designed to handle large and complex SaaS environments, scaling to support additional users, applications, and data volumes as the organization expands. In addition, you can adapt security policies, monitor settings, and ensure compliance measures to suit your organization’s evolving needs." } }, { : "Question", "name": "What kind of reporting and analytics does SpinSPM offer?", "acceptedAnswer": { : "Answer", "text": "All essential alerts, reporting, and analytics are accessible on a unified SpinSPM dashboard. Administrators can enable real-time alerts by connecting with Splunk, ServiceNow, Jira, and Slack. Furthermore, SpinSPM offers detailed activity reports on a weekly and monthly basis." } }, { : "Question", "name": "How many third-party applications does SpinSPM detect?", "acceptedAnswer": { : "Answer", "text": "SpinSPM leverages a unique database of over 400,000 apps and browser extensions assessed by our AI algorithms. It can detect a wide range of third-party applications, generative AI (GenAI) apps, and SaaS apps that have OAuth access to the SaaS data we protect in Google Workspace™, Microsoft 365, Slack, and Salesforce." } }, { : "Question", "name": "What are the key benefits of SpinSPM?", "acceptedAnswer": { : "Answer", "text": "SpinSPM enhances your overall security posture, reduces security costs, and improves compliance by: reducing the risk of misconfigurations and shadow IT providing automated, in-depth risk assessments ensuring complete visibility over your SaaS environment providing automated incident response" } }, { : "Question", "name": "What is the recommended workflow with SpinSPM?", "acceptedAnswer": { : "Answer", "text": "As an administrator, you first install the SpinOne app from the Google or Microsoft Marketplace and then set up necessary security posture management policies to identify misconfigurations, Shadow IT, and other threats. Once configured, SpinSPM initiates automated application risk assessments and provides automated incident responses." } }, { : "Question", "name": "What type of access permissions does SpinSPM require and why?", "acceptedAnswer": { : "Answer", "text": "To start using SpinSPM, an administrator login is required. Admin-only access heightens data security and enables more efficient supervision and administration of the platform's features" } }, { : "Question", "name": "What vendors have integrated with the Spin.AI Chrome Extension Risk Assessment?", "acceptedAnswer": { : "Answer", "text": "Google integrated the Spin.AI Chrome Extension Risk Assessment into the Google Workspace™ Admin Console, and PerceptionPoint integrated it into their Advanced Browser Security solution." } } ] }
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This ensures precise risk detection, rapid incident response, and significant time savings." } }, { : "Question", "name": "How many SaaS Apps and Browser Extensions have you assessed so far?", "acceptedAnswer": { : "Answer", "text": "Our database includes over 550,000 SaaS apps, cloud apps, mobile apps, and browser extensions that have been assessed by our AI algorithms, and it continues to grow every day." } }, { : "Question", "name": "What kind of Apps and Browser Extensions do you support?", "acceptedAnswer": { : "Answer", "text": "Spin.AI is capable of assessing risks for SaaS apps, cloud apps, mobile apps, and browser extensions." } }, { : "Question", "name": "What types of web browsers do you support for browser extension risk assessment?", "acceptedAnswer": { : "Answer", "text": "Spin.AI currently supports Google Chrome, Microsoft Edge, and Safari, with Firefox support coming soon." } }, { : "Question", "name": "What security challenges can be solved with the full version of Spin.AI’s Risk Assessment solutions?", "acceptedAnswer": { : "Answer", "text": "The enterprise version of Spin.AI provides full visibility into browser permissions and access, approval processes, privacy and data security, malicious behavior detection, compliance with regulatory standards, security vulnerabilities, business impact analysis, and ongoing monitoring with continuous reassessment." } }, { : "Question", "name": "What is the starting price of the enterprise version?", "acceptedAnswer": { : "Answer", "text": "To learn more about Spin.AI solutions and pricing, please visit our pricing page or contact sales." } }, { : "Question", "name": "How fast can we assess a new app or extension before we approve it?", "acceptedAnswer": { : "Answer", "text": "Risk evaluation completes in about a minute with detailed scoring and recommended actions provided by SpinCRX." } }, { : "Question", "name": "What should I look for in enterprise browser security and extension/OAuth app risk assessment?", "acceptedAnswer": { : "Answer", "text": "Prioritize scale (hundreds of thousands of extensions/apps assessed), AI-driven risk scoring (permissions, behavior, publisher reputation, data flows), rapid evaluation time, continuous monitoring, and granular allowlist/blocklist workflows that integrate with Chrome Enterprise policies. 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{ : "https://schema.org", : "FAQPage", "mainEntity": [ { : "Question", "name": "Can we upgrade our account?", "acceptedAnswer": { : "Answer", "text": "You can easily upgrade your account to add additional licenses or storage from your Admin Dashboard. If you wish to upgrade your plan, your Account Manager can assist." } }, { : "Question", "name": "Can we cancel our account?", "acceptedAnswer": { : "Answer", "text": "Yes, you may cancel your account at any time. Please note that as you cancel your account, all your data will be automatically removed from the SpinOne servers. To cancel your account, you need to send us a request from your dashboard. Also, keep in mind while you have canceled your service, your payment will continue for the contract you signed up for." } }, { : "Question", "name": "We suspended our subscription. Can we restore our SpinOne account?", "acceptedAnswer": { : "Answer", "text": "Yes, you need to contact your Account Manager." } }, { : "Question", "name": "I’m a current client and administrator within SpinOne. Where can I go for more technical details on how to administer my account?", "acceptedAnswer": { : "Answer", "text": "Please visit our Knowledge Base here - https://spin.ai/help/ or contact us at https://spin.ai/support/" } }, { : "Question", "name": "Can SpinOne access our backed-up files as well?", "acceptedAnswer": { : "Answer", "text": "No, we encrypt all your data. Only your Root Administrator and anyone they’ve delegated access to can access your data in SpinOne." } }, { : "Question", "name": "Do you encrypt the data? What kind of encryption do you use?", "acceptedAnswer": { : "Answer", "text": "Yes. We encrypt data in transit, in use, and at rest. We use 256-bit AES algorithms. Learn more about data encryption in SpinOne and why it’s important." } }, { : "Question", "name": "What cloud providers does SpinOne use?", "acceptedAnswer": { : "Answer", "text": "We use AWS, GSP, and Azure and their associated geographic locations. You can choose one of them for your data backup. You can also choose your own storage." } }, { : "Question", "name": "What certificates does SpinOne support?", "acceptedAnswer": { : "Answer", "text": "SOC1 SOC2 SOC3 ISO 9001 ISO 27001 HIPAA MPAA FISMA FERPA CJIS CSA DIACAP FedRAMP ITAR FIPS 140-2 G-Cloud PCI DSS Level 1" } }, { : "Question", "name": "How can we purchase your solution?", "acceptedAnswer": { : "Answer", "text": "Contact us for a free demo, start a free trial, or purchase from a Marketplace listed below. For Google Workspace™ Our solution is available on Google Marketplace. You’ll need to log in as an Administrator. For Microsoft 365 Our solution is available on Microsoft AppSource. You’ll need to log in as an Administrator. For SlackOur solution is available on Slack App Directory. You’ll need to log in as an Administrator." } }, { : "Question", "name": "Is there a free trial?", "acceptedAnswer": { : "Answer", "text": "Yes, Spin.AI offers a 15 day free trial." } }, { : "Question", "name": "Can I schedule a demo of your product?", "acceptedAnswer": { : "Answer", "text": "Sure, our sales team will be happy to help. Please follow this link." } }, { : "Question", "name": "What is the cost of your solution?", "acceptedAnswer": { : "Answer", "text": "Spin has a subscription-based model. We charge per user per month. We also have several different cybersecurity solutions for Google Workspace™, Microsoft 365, Salesforce, and Slack. Learn more about SpinOne pricing." } }, { : "Question", "name": "Do you have an API for developers?", "acceptedAnswer": { : "Answer", "text": "No, we don’t, but we are working on it. Please follow us on Twitter or on our Blog and watch for a planned release date." } }, { : "Question", "name": "I want to become a partner. What should I do?", "acceptedAnswer": { : "Answer", "text": "Learn more about the Spin.AI Partner Program, and click here to become a partner." } }, { : "Question", "name": "Do you have a reseller in my country?", "acceptedAnswer": { : "Answer", "text": "Spin.AI has over 400 partners all over the world. You can learn more on the Find a Partner page." } }, { : "Question", "name": "Do you have a mobile version?", "acceptedAnswer": { : "Answer", "text": "No" } }, { : "Question", "name": "Why does my business need a backup?", "acceptedAnswer": { : "Answer", "text": "Data loss damages business operations and business continuity. It can result in financial and reputational losses. The laws in most countries stipulate mandatory backups for data. It is especially important with the rise of ransomware that you have immutable backups and an easy way to restore data as needed." } }, { : "Question", "name": "What is the 3-2-1 rule?", "acceptedAnswer": { : "Answer", "text": "It’s a recommended practice for backups. You should have 3 copies of your data stored on 2 different media with one being stored in a remote location." } }, { : "Question", "name": "Is my data safe in the cloud?", "acceptedAnswer": { : "Answer", "text": "Cloud providers have significant proven risk mitigation for data storage. This doesn’t always apply to cloud office suites like Google Workspace™ and Microsoft 365 as well as SaaS applications like Slack or Salesforce. These tools have multiple vulnerabilities and are prone to cyberattacks and internal mistakes, insider risk or other security issues. Ultimately protecting your SaaS data is your responsibility." } }, { : "Question", "name": "How often should I back up my data?", "acceptedAnswer": { : "Answer", "text": "It depends on the frequency of your data updates. For businesses, the recommended backup frequency is at least once a day." } }, { : "Question", "name": "What are the different types of backup?", "acceptedAnswer": { : "Answer", "text": "There are four main types of backup: full, mirror, incremental, and differential. Read our article on different types of backups and learn which is best for you." } }, { : "Question", "name": "Is it safe to back up my business-critical data with SpinOne?", "acceptedAnswer": { : "Answer", "text": "Yes. Learn more about how SpinOne ensures the security of your data." } }, { : "Question", "name": "What happens with different versions of my files? Do you back them up too?", "acceptedAnswer": { : "Answer", "text": "SpinOne backs up the last 365 versions of each file." } }, { : "Question", "name": "How often can we back up our data with SpinOne?", "acceptedAnswer": { : "Answer", "text": "You can set automated backups up to three times a day and in addition to that make an unlimited number of manual backups." } }, { : "Question", "name": "What types of data does SpinOne back up?", "acceptedAnswer": { : "Answer", "text": "For Microsoft 365 and Google Workspace™: All types of files stored on your Google Drive™ or OneDrive Emails, contacts & calendar entries Metadata (file hierarchy, email folders) Teams, Sharepoints, and Exchange Online data For Salesforce: Objects (records) Files Metadata Sandbox For Slack: Workspaces Channels" } }, { : "Question", "name": "Can I or anyone else delete the data backed up by SpinBackup?", "acceptedAnswer": { : "Answer", "text": "SpinBackup customers can delete entities (users, Shared Drive™, or sharepoints) if needed. This applies to the entire entity and not a subset of their files or data. SpinBackup will maintain the data for 7 days in the event the customer needs to restore the data." } }, { : "Question", "name": "Can our business use Google Drive™ as a backup?", "acceptedAnswer": { : "Answer", "text": "No. Google Drive™ and Shared Drive™ are a service in a cloud office suite. Their key purpose is to enable collaboration on documents. Google explicitly explains that it’s not a backup service." } }, { : "Question", "name": "Why should we back up our Google data?", "acceptedAnswer": { : "Answer", "text": "Google Workspace™ is vulnerable to ransomware attacks as well as data loss due to human error and malintent. Google provides limited time for the restoration of the lost data. In most cases, the loss is spotted past this period. That’s why, to prevent permanent data loss, companies need to back up data." } }, { : "Question", "name": "Why backup Google Services?", "acceptedAnswer": { : "Answer", "text": "Google doesn’t have native backup functionality to restore the data that has been lost due to human error, malicious insiders, zero-day attacks, or ransomware. Departments with vast external communications like Sales, Customer Success, or Procurement heavily depend on data that exists nowhere outside their Gmail™ inbox. Most business-critical data is stored in Google Drive™ and Shared Drive™. It can be corrupted or deleted in the event of a planned attack or by chance. Businesses invest significant resources in building their Contact lists that can be deleted in seconds." } }, { : "Question", "name": "Google Provides Google Vault. Why do I need SpinBackup?", "acceptedAnswer": { : "Answer", "text": "Google Vault is an archive service. It doesn’t do a daily backup. SpinBackup is a true backup provider with version control. Google Vault + SpinBackup is the right disaster recovery plan for your organization. See more details in our article." } }, { : "Question", "name": "What Google Services can I back up with SpinBackup?", "acceptedAnswer": { : "Answer", "text": "SpinBackup backs up Google Services that contain the most critical information for the business: Gmail™, Drive, Shared Drive™, Contacts, and Calendar." } }, { : "Question", "name": "What is the difference between SpinBackup and other cloud backup services for Google Workspace™?", "acceptedAnswer": { : "Answer", "text": "In short, SpinBackup is faster, more reliable, easier to use, has better performance, and has more features than other solutions. For more information, please check out our backup tools comparison table." } }, { : "Question", "name": "Can our business use OneDrive as a backup?", "acceptedAnswer": { : "Answer", "text": "No. OneDrive is part of Microsoft 365, the cloud office suite. Its key goal is to support team collaboration on files, not to store them. Microsoft makes it crystal clear that it is not a backup service." } }, { : "Question", "name": "Why should I back up my Microsoft 365 data?", "acceptedAnswer": { : "Answer", "text": "Microsoft 365 is vulnerable to both ransomware attacks and data loss due to human error or malintent. None of Microsoft 365 services is safe from these events. Furthermore, Microsoft has limitations to the file recovery time. There’s a great chance you’ll detect the data loss after the recovery opportunity expires." } }, { : "Question", "name": "Why backup Microsoft 365 services?", "acceptedAnswer": { : "Answer", "text": "Microsoft Exchange online, OneDrive, Calendar, Contacts, SharePoints, and Teams all contain mission-critical SaaS data that is your responsibility to protect. Your Outlook inbox contains irrecoverable data that might be essential for business daily operations. Files in OneDrive can be changed on a regular basis. You need to have access to the latest correct versions in case of their corruption. People is basically the contact book for your business. Most contacts exist only there and will be hard to restore. Calendar is essential for internal and external operations." } }, { : "Question", "name": "What Microsoft Office 365 Services can I back up with SpinBackup?", "acceptedAnswer": { : "Answer", "text": "We back up O365 Services that contain the most critical information for the business: OneDrive, Outlook, People, Calendar, SharePoints and Teams." } }, { : "Question", "name": "Is it possible to migrate my data from Google Workspace™ to Microsoft 365 with SpinBackup?", "acceptedAnswer": { : "Answer", "text": "Yes, it is. Read our full guide." } }, { : "Question", "name": "Is it possible to migrate my data from Microsoft 365 to Google Workspace™ with SpinBackup?", "acceptedAnswer": { : "Answer", "text": "Yes, it is. Read our full guide." } }, { : "Question", "name": "Can I migrate data between Google accounts with SpinBackup?", "acceptedAnswer": { : "Answer", "text": "Sure. Account migration with SpinBackup is many times easier for Admins. Learn more here." } }, { : "Question", "name": "Can I migrate data between Microsoft 365 accounts with Spin?", "acceptedAnswer": { : "Answer", "text": "Yes." } }, { : "Question", "name": "What’s ransomware and how does it work?", "acceptedAnswer": { : "Answer", "text": "Ransomware is malware that encrypts files in a given system. Cybercriminals demand payment (ransom) in exchange for decryption keys. Learn more about ransomware." } }, { : "Question", "name": "Can ransomware hit Google Workspace™?", "acceptedAnswer": { : "Answer", "text": "Yes, it can and it regularly does." } }, { : "Question", "name": "Can ransomware hit Microsoft 365?", "acceptedAnswer": { : "Answer", "text": "Yes, it can. It disrupts businesses forcing them to pay billions of dollars for encryption keys." } }, { : "Question", "name": "Why are Google Workspace™ and Office 365 vulnerable to ransomware attacks?", "acceptedAnswer": { : "Answer", "text": "Cloud ransomware operates as a regular SaaS application. It gains access to your cloud office suite from either a third-party app or your employees. In both cases, ransomware gains legitimate OAuth access to your data with editing permissions. Neither Google nor Microsoft can discern ransomware apps from legitimate apps, and thus cannot prevent ransomware from accessing and encrypting your data." } }, { : "Question", "name": "How does ransomware infect cloud office suites?", "acceptedAnswer": { : "Answer", "text": "There are three main entry points: an infected PC that has a synchronization folder with cloud suite, third-party apps, and access granted by users. Read more in our article." } }, { : "Question", "name": "What are the consequences of a ransomware attack?", "acceptedAnswer": { : "Answer", "text": "Employee downtime Business interruption Mission-critical data loss Sensitive data leak Unexpected cost for paying the ransom Reputation risk Unexpected IT costs Legal fines and penalties" } }, { : "Question", "name": "What’s the average downtime in the event of a ransomware attack?", "acceptedAnswer": { : "Answer", "text": "From several weeks to several months." } }, { : "Question", "name": "What’s the average cost of ransom for business?", "acceptedAnswer": { : "Answer", "text": "$1.54 million in 2023." } }, { : "Question", "name": "What should we do in case of a cloud ransomware attack?", "acceptedAnswer": { : "Answer", "text": "1. Try to turn off access to the infected cloud drive on all your PCs. 2. Contact law enforcement and inform your Legal Department. 3. Find the source of the attack and revoke its access. 4. Check if you can roll back files to previous versions. 5. If previous versions are encrypted, define the type of ransomware and try to see if there’s a decryption key online. 6. If there’s no decryption key, start recovering files from backup. Learn more in our article." } }, { : "Question", "name": "Should we pay a ransom?", "acceptedAnswer": { : "Answer", "text": "It is best to consult with security and legal experts in the event of a ransomware attack to determine the best way to proceed." } }, { : "Question", "name": "How can my business protect against a ransomware attack in a cloud office suite?", "acceptedAnswer": { : "Answer", "text": "We suggest using anti-ransomware solutions, SpinRDR in particular." } }, { : "Question", "name": "What is the difference between SpinRDR and other anti-ransomware solutions?", "acceptedAnswer": { : "Answer", "text": "Most anti-ransomware solutions use historical data about previous attacks and decryption keys that were purchased or created. 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