◈ Homepage — https://www.zenarate.com/Skip to content Products Open Products About Insights Open Insights Customer Stories Sign In Get a Demo The World’s Leading AI Platform for Frontline Performance Zenarate helps leading brands deliver superior frontline performance through human + AI agents. Get a Demo Trusted by leading brands What is Zenarate? Zenarate is the agentic platform that powers high performing customer service & sales interactions—across contact centers and face-to-face teams New Hires Develop confident and prepared new hire associates through AI Conversation & Software Simulation Training + LXP Tenured Associates & Managers Grow top-performing tenured associates & frontline managers through Conversion Analysis + Personalized AI Simulation Coaching & Up-skilling AI Agents Automate conversations by training humans and AI in one platform—ensuring your brand is consistent in every interaction. Power High-performing Customer Service & Sales Interactions Learn™ AI Simulation + Integrated LXP Learn™ - AI Conversation Simulation - Software Simulation - Digital Lessons + SCORM - AI Avatar Simulation + Video Analysis - Back-Office Simulation - Learning Experience Platform Analyze™ KPI Analysis, AutoQA + CX Insights Analyze™ - Conversation AutoQA - Next-Action Coaching - Automated Development Plans - Back-Office AutoQA - CX Insights + Trends - KPI + ROI Analysis Coach™ Personalized Development in the Flow of Work Coach™ - AI Tutor - Call Review Coach - Leadership Development Coach - Learning in the Flow of Work Evolve™ AI Voice + Chat Agents in a Unified Testing Suite Evolve™ - AI Voice + Chat Agents - No-Code Agent Builder Studio - 100+ System Integrations - Workflow Automation - Agent Testing Suite - Brand Security Guardrails The results speak for themselves See More Customer Stories We partner with Customers to deliver award-winning programs + experiences 50% Less training time 40% Faster Speed to Proficiency 25% Lower Attrition Explore the impact + ROI of practice and coaching at scale Follow a week in the life of learners and leaders embracing a new way to work. 01 Associate 01 Associate Explore how associates can grow through practice at scale. 02 Manager 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive 03 Executive View ROI and program health as a leader seeking to forecast business performance. Leading partners + integrations to choose from Keep pace as the tech landscape evolves, bringing access to the latest tools to your team. Enterprise-Grade AI We’ve delivered more AI-powered simulations than any company in the world. We know global enterprises need AI to be secure, scalable, consistent + customizable. We use a suite of NLP, NLU, and GenAI methods that can be adapted to meet even the most rigorous AI standards + protocols. Learn More About Simulations Delivery in the flow of work Build customer-facing + employee-facing agents in the same platform, making it easier than ever to deliver learning, AI coaching, and workflow automation directly within the tools your teams already use every day – Slack, Teams, Phone, Text, and more. Learn More About AI Agents Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 ◈ Interior Pages — 28 pages crawledAlly Reimagines Contact Center Training and Performance with Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights / Video / Ally Reimagines Contact Center Training and Performance with Zenarate videos Ally Reimagines Contact Center Training and Performance with Zenarate Discover how Ally Financial transformed their call center training and performance management using Zenarate’s AI-powered coaching and analytics platform. Sonothyia “Snow” Blakesleay, Call Model Performance Manager at Ally Financial, reveals the game-changing results they’ve experienced over their 5-year partnership with Zenarate. Key Highlights: Consistent, high-quality development tools that build agent confidence through self-paced practice AI-powered coaching scenarios for new hire certification before customer interactions Comprehensive call analysis with automated scoring, transcription, and performance insights through Zenarate’s Performance Analyzer Significant time savings for supervisors with AI-generated coaching recommendations Cultural alignment and partnership approach that drives continuous improvement Through Zenarate’s innovative AI simulation and call analysis technology, financial services organizations can revolutionize their training approach, empowering agents with confidence-building practice environments while delivering actionable performance insights that enhance customer experiences and operational efficiency.   Featured Resources Blog Post Conversation Automation Myth #2: Self-Service With a Catch Most conversation automation platforms claim your team can own them, but hidden engineering dependencies tell a different story. Here's what real ownership looks like. Learn more Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges The biggest contact center challenges haven’t changed. Customers still want empathy, personalization, and fast resolution. Learn more Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Spirit Airlines is well known for affordable options for travelers. Known for its low fares and expansive network across the U.S., Latin America, and the Caribbean, Spirit is deeply committed to delivering exceptional service at every touchpoint. Learn more Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top How Spirit Airlines Transformed Agent Training with AI-Powered Simulations - Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights / Success Story / How Spirit Airlines Transformed Agent Training with AI-Powered Simulations How Spirit Airlines Transformed Agent Training with AI-Powered Simulations To elevate the Guest experience, Spirit transformed its agent training approach by leveraging AI-powered conversation simulations and empowering agents to confidently handle even the most complex calls. Industries Travel & Hospitality Use Cases New Hire Training Tenured Agent Training Company Description Spirit Airlines is the leading Ultra Low-Cost Carrier in the United States, the Caribbean and Latin America. Spirit Airlines flies to 60+ destinations with 500+ daily flights with Ultra Low Fare. Proven Results Increased RPC Revenue per call (RPC) increased for voice agents and chat agents Faster TTP Agents displayed faster times to proficiency (TTP) with tools during nesting periods Confident Agents New Guest Care agents are able to handle more complex scenarios when taking real calls Transforming Guest Care Through AI-Powered Simulation Spirit Airlines is well known for affordable options for travelers. Known for its low fares and expansive network across the U.S., Latin America, and the Caribbean, Spirit is deeply committed to delivering exceptional service at every touchpoint. At the heart of this commitment is the Guest Care team- always ready to support Guests at every step of their journey. To elevate the Guest experience even further, Spirit transformed its agent training approach by partnering with Bright (now Zenarate) leveraging AI-powered conversation simulations. These lifelike practice scenarios empower agents to confidently handle even the most complex calls before ever speaking with a Guest, ensuring every interaction reflects Spirit’s commitment to delivering exceptional Guest service. Key Results Substantial revenue pre-interaction boost – Revenue per call (RPC) increased for voice agents and chat agents Faster time to proficiency – Agents displayed faster times to proficiency with tools during nesting periods Consistent training standards – Standardized competency scoring across contact centers Confident agents – Guest Care agents reported feeling better prepared and to handle more complex scenarios when they start taking real calls About Spirit Airlines Spirit Airlines lives by their mission to provide “easy, affordable options to connect with the people and places that matter most” while staying true to being “the Best Value in the Sky.” A critical component of this mission is delivering an exceptional Guest experience through Spirit’s Guest Care team, which covers new bookings, flight changes, complaints, and special service requests. With a global footprint spanning seven contact centers and a team of dedicated agents, Spirit’s Guest Care team handles Guest-support requests coming in from phone calls and live chats to social media and emails. Wanting to improve Guest experience and bring additional value to the company, the headquarters Guest Care Training team sought a smarter, more scalable approach to training—one that would deliver measurable value while keeping costs in check. "We were doing role plays where scenarios would be given to agents in groups of two and they would switch back and forth playing Guest and agent. This was a struggle for trainers to monitor and reporting was difficult.” Kait Collins Specialist, Knowledge Management & Curriculum Development at Spirit Airlines Inconsistent Practice and Limited Real-World Readiness The Guest Care headquarters training team conducted a curriculum-wide gap analysis and determined that while agents were well-versed in policy and procedures, they had limited opportunities to practice real-world conversations before engaging with Guests. This gap made it difficult to build confidence and consistency across interactions. Hard-to-Scale Role-Play Sessions The traditional agent-to-agent role plays were tough to monitor, especially in virtual classes. With one to two trainers paired up and trying to keep tabs on 15-20 agents—and switching between playing Guest and agent roles—it was time consuming and hard to keep up. “We were doing role plays where scenarios would be given to agents in groups of two and they would switch back and forth playing Guest and agent,” explains Kait Collins, Specialist, Knowledge Management & Curriculum Development at Spirit Airlines. “This was a struggle for trainers to monitor and reporting was difficult.” Dated Training Environments Within training, agents were facing challenges with having to use system environments that didn’t match what they would actually use on Guest calls and chats. Even before that, getting everyone logged in was proving difficult for both trainers and agents. Certification Scoring Inconsistencies With multiple training programs going on across the enterprise, the Guest Care headquarters (HDQ) team were finding inconsistencies across certification scoring and limited visibility into why certain scores were given. Confidence Gaps in Early Calls Due to the lack of practical application in training, agent confidence only started to ramp up during nesting when a trainer would join initial calls to lend assistance if needed. This meant longer handle times and agents needing extended periods of support from trainers. "What really confirmed our decision was the conversation builders, the overall real-life practice, and the ability to replace our practical assessment." Kait Collins Specialist, Knowledge Management & Curriculum Development at Spirit Airlines Finding the Right Fit for Scalable, Realistic Training Spirit was seeking opportunities to enhance Guest Care training and deliver a consistent training experience. They weren’t looking for just any training platform, they needed one that could support their specific needs and provide trainers and agents with one that was scalable and flexible. Their ideal solution needed: Realistic practice that felt like actual Guest conversations Solid reporting with detailed performance analytics Confidence-building opportunities through safe practice spaces Scalable assessments that worked across all their contact centers Why Zenarate: Realistic Simulations, Measurable Coaching, Faster Readiness During their evaluation, several things differentiated Zenarate. The AI-powered conversation builders offered the most realistic practice available. Agents could have actual conversations with AI instead of following formal scripts. The platform’s software simulations solved training environment issues by providing accurate simulations that matched Spirit’s current system. But what convinced them to choose Zenarate was its detailed reporting capabilities on everything from policy adherence to soft skills like tone and upselling. “What really confirmed our decision is the conversation builders, the overall real-life practice, and the ability to replace our practical assessment,” said Collins. "Having the Zenarate team really support us through the implementation process and provide us with that initial build made all the difference. We were only required to be SMEs on our own processes." Kait Collins Specialist, Knowledge Management & Curriculum Development at Spirit Airlines Rolling It Out The implementation started with new voice agents at two contact centers, with Zenarate’s team providing hands-on support through the build process. After the initial pilot showed great results, Spirit rolled it out across all contact centers for both voice and chat agents. “Having the Zenarate team really support us through the implementation process and pro Week in the Life | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo A Week in the Life with New Possibilities in the World of Work Choose a role below to follow. 01 Associate 01 Associate Explore how associates can grow through practice at scale. 02 Manager 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive View ROI and program health as a leader seeking to forecast business performance. 03 Executive View ROI and program health as a leader seeking to forecast business performance. Reviews high level learning activity and drills down to individual divisions and teams 10:08am Mon. Assesses correlation of skills, behaviors, and KPIs to forecast team performance 11:11am Mon. Reduces total learning tech costs by consolidating LMS, authoring, simulation and QA tools into one platform (hint: Zenarate!) 1:15pm Fri. Explore another role? 01 Associate 01 Associate Explore how associates can grow through practice at scale. 02 Manager 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive View ROI and program health as a leader seeking to forecast business performance. 03 Executive View ROI and program health as a leader seeking to forecast business performance. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top AI Agents Ready for Real Customer Conversations | Zenarate Evolve Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo ZENARATE EVOLVE AI Agents Working As One With You Trained, tested, and trusted to represent your brand. Get a Demo Experiences so seamless + brand-true, your customers can't tell the difference The new standard in CX is a hybrid workforce where humans + AI work as one to create amazing experiences. Up to Date Stays accurate and consistent by tapping into the latest knowledge + policies. With Empathy Applies your brand voice + CX/EX expectations every time. Always On Scales automatically + infinitely, eliminating both cost + wait times. Part of the Team Supports human employees or provides a warm handoff when appropriate. Hear a Lifelike Agent Design and fine-tune agent behavior in one place Build and configure AI agents in a way that reflects how your best people operate. Map conversations visually, refine behavior in context, and apply tone, policy, and escalation guardrails with clarity and control — no technical expertise required.  Design Visually Drag and drop every step in the customer journey — from opening to resolution and escalation.  Fine Tune Adjust prompts, tone, and escalation logic directly inside each node. Add Context Set memory, variables, and API access so agents respond with accuracy and awareness.  Stateful Intelligence Ensure agents retain context across steps and enforce policy, tone, and compliance standards.  Test and launch with confidence, not hope See how changes to prompts, knowledge, and systems will impact both AI agent and human performance — in a single platform. Integrate seamlessly into your enterprise Integrate with CCaaS, telephony, CRM, and even home-grown systems to seamlessly push and pull the right data needed for customer interactions. Connect to your stack CCaaS, telephony, CRM, and home-grown systems supported. Unify performance data Keep agent insights, QA feedback, and training aligned. Enterprise-proven Scale securely across global, regulated environments. Maintain consistency Human and AI experiences operate from the same source of truth. And many more. More+ Guardrails We offer both automated + configurable guardrails to ensure safe, secure, and appropriate agent behaviors. 79 Languages We partner with multiple leading low-latency AI voice providers, including Eleven Labs, Cartesia, Rime, and more. Omnichannel Engage with customers or employees across phone, chat, text, Slack, Teams, and more. QA Use Zenarate's Analyze AutoQA solution to evaluate AI Agent performance alongside human team members. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Week in the Life | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo A Week in the Life with New Possibilities in the World of Work Choose a role below to follow. 01 Associate 01 Associate Explore how associates can grow through practice at scale. 02 Manager See how managers can better understand team performance + grow as coaches. 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive 03 Executive View ROI and program health as a leader seeking to forecast business performance. Preps for a morning team meeting by looking at skills + learning gaps 7:45 am Tue. Upskills for difficult team coaching discussions through Avatar-Based conversation simulations 10:14 am Wed. Contributes to the AI model fine tuning by giving feedback about how simulations and AI coaching has performed 2:15 pm Thurs. Explore another role? 01 Associate 01 Associate Explore how associates can grow through practice at scale. 02 Manager See how managers can better understand team performance + grow as coaches. 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive 03 Executive View ROI and program health as a leader seeking to forecast business performance. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #4: Managing AI and Human Agents Separately Works In the Long Run Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All Webinars February 15, 2025 February 15, 2025 Webinar Recap: Arming Your Front-Line Managers with Actionable Insights Watch this insightful webinar with customer service veterans Casey Denby, Vinay Gupta, and Paul Klein. Where they examined how emerging AI technologies can finally deliver on long-promised innovations to empower front-line managers with actionable coaching insights. Read More Webinars December 6, 2023 December 6, 2023 Webinar: Navigating Agent Retention Issues in Contact Centers In this webinar, customer experience experts Casey Denby and Nate Brown as they discuss what so many Contact Centers are getting wrong in their approach to agent development and retention and their recommendations for reversing the trend and building an outstanding experience with tenured agents. Read More Webinars October 20, 2023 October 20, 2023 Unlock the Secrets to Contact Center Excellence: Watch Our Exclusive On-Demand Webinar! In this on demand webinar, explore the main challenges that Holly sees from contact center leaders, emphasizing the need to hit quality assurance (QA) metrics while not losing focus on important soft skills such as empathy, active listening, and ensuring customer satisfaction. Read More Webinars September 11, 2023 September 11, 2023 Webinar: Mastering the Hybrid Contact Center Workforce In this webinar, Casey Denby, a former Contact Center Leader, and training thought leader, will share best practices and tools for accelerating the development of a proficient and confident team of agents with improved retention rates and better customer experiences. Read More Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Week in the Life | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo A Week in the Life with New Possibilities in the World of Work Choose a role below to follow. 01 Associate 01 Associate Explore how associates can grow through practice at scale. 02 Manager 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive 03 Executive View ROI and program health as a leader seeking to forecast business performance. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Let’s Talk | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Get in touch + request a demo today Send us a note if you'd like to see a demo and discuss how a Learning + Performance Ecosystem can reduce cost, improve productivity, and capture predictive skills data for your organization! Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #4: Managing AI and Human Agents Separately Works In the Long Run Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All Videos August 8, 2025 August 8, 2025 Zenarate Performance Analyzer: Real-Time AI Insights for Frontline Excellence Zenarate Performance Analyzer gives leaders a clear view into every customer interaction — transforming conversations into real-time, AI-powered insights. Read More Videos June 28, 2025 June 28, 2025 BPO Training Revolution: Foundever Cut Training Time in Half with Zenarate See how Foundever transformed their BPO training outcomes using Zenarate's AI-powered simulation platform. Read More Videos June 21, 2025 June 21, 2025 Ally Reimagines Contact Center Training and Performance with Zenarate Discover how Ally Financial transformed their call center training and performance management using Zenarate's AI-powered coaching and analytics platform. Read More Videos June 12, 2025 June 12, 2025 ResultsCX Improves Healthcare Member Experiences with Zenarate Read More Videos June 1, 2025 June 1, 2025 USAA Transforms Call Center Training with Zenarate See how USAA revolutionized their call center training approach using Zenarate's AI-powered learning and performance platform. Read More Videos April 3, 2025 April 3, 2025 Zenarate: The World’s Leading AI Simulation and Coaching Platform Welcome to Zenarate. The world's leading AI simulation and coaching platform for frontline teams. Read More Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #3: AI Won’t Take All The Frontline Jobs. Plan For a Hybrid Workforce. Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All Blog Posts April 22, 2026 April 22, 2026 Conversation Automation Myth #3: AI Won’t Take All The Frontline Jobs. Plan For a Hybrid Workforce. The 80% automation figure driving workforce decisions doesn't hold up in most contact centers. Here's a more honest framework for planning your AI rollout. Read More Blog Posts April 15, 2026 April 15, 2026 Conversation Automation Myth #2: Self-Service With a Catch Most conversation automation platforms claim your team can own them, but hidden engineering dependencies tell a different story. Here's what real ownership looks like. Read More Blog Posts April 8, 2026 April 8, 2026 Conversation Automation Myth #1: The Prompt Stacking Problem Most enterprise conversation AI runs on stacked prompts. Learn why natural language instructions aren't sufficient infrastructure and what a better architecture looks like. Read More Blog Posts March 26, 2026 March 26, 2026 The Missing Accountability Layer in Every L&D System You’ve Ever Used Read More Blog Posts March 11, 2026 March 11, 2026 Atomization and How Your AI Is Only as Good as Your Smallest Unit of Knowledge Why atomization is the hidden key to reliable agentic AI and how frontline teams can stop hallucinations with smarter knowledge architecture. Read More Blog Posts March 9, 2026 March 9, 2026 What Fails (and Why): The Hard Truth About Blended Workforces Despite massive investment, many blended workforces still fail because organizations think of their human and AI workforces as separate channels. Read More Blog Posts February 25, 2026 February 25, 2026 Why Your QA Scores Aren’t Predicting Business Outcomes Rising QA scores don’t guarantee better CX or KPIs. Discover the measurement flaws holding teams back—and how to fix them with data. Read More Blog Posts February 9, 2026 February 9, 2026 How to Build a Blended Workforce: Turning Human and AI Alignment Into a Competitive Advantage Discover six principles for building a blended workforce that unites humans and AI to drive consistency, performance, and customer trust. Read More Blog Posts January 29, 2026 January 29, 2026 Contact Center AI and the Human Touch: How a Blended Workforce Delivers a Unified Brand Experience See how leading contact centers use AI to train, coach, and manage human and AI agents together—delivering consistent CX and a unified brand experience. Read More Blog Posts January 16, 2026 January 16, 2026 7 Contact Center Technology Trends to Know in 2026 This post cuts through AI hype to reveal the data, training, and performance practices contact center leaders need to prioritize in 2026. Read More Blog Posts September 30, 2025 September 30, 2025 Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges The biggest contact center challenges haven’t changed. Customers still want empathy, personalization, and fast resolution. What has changed is how leaders can address them. Read More Blog Posts March 7, 2025 March 7, 2025 Webinar Recap: Arming Your Front-Line Managers with Actionable Insights In this blog we give a recap of the insightful webinar with customer service veterans Casey Denby, Vinay Gupta, and Paul Klein. Where they examined how emerging AI technologies can finally deliver on long-promised innovations to empower front-line managers with actionable coaching insights. Read More Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Security + Legal | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo We take security, accessibility + responsible AI seriously. Whether you’re prepping for an AI Council meeting, conducting an info security review, or exploring accessibility compliance, we’re happy to share more on our approach to these important topics. For IT security matters email security@zenarate.com. For legal matters email legal@zenarate.com . Terms of Use Data Security + Retention Accessibility Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Continuous AI Coaching in the Flow of Work | Zenarate Coach Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo ZENARATE COACH AI Coaching Delivered in the Flow of Work Deliver personalized, AI-powered coaching that helps people build skills and improve performance. Get a Demo Performance coaching based on yesterday's calls Deliver ongoing, personalized Call Review Coaching by analyzing recent interactions and performance data to uncover strengths, gaps, and opportunities to improve—powered by our Evolve AI Agent capability. Customer experience insights Reviews recent interactions to identify trends and skill gaps. Coaching conversations Guides focused reflection using transcripts and performance data. Timely reinforcement Strengthens skills while context is still fresh. A true adaptive learning capability Enable continuous, adaptive learning with an AI Tutor by helping learners close knowledge gaps, access relevant training, and get answers when they need them—while optimizing training for agentic AI coaching. Configurable agentic AI coaching Powered by a self-serve, no-code agentic coaching authoring platform. Adaptive learning Adjusts based on what learners know, struggle with, and need next. In-the-flow support Lives inside everyday tools like Teams—as well as our platform—to support learning without context switching. Build leaders who are ready for anything Build stronger day-to-day leaders with a Leadership Development Coach by applying proven AI coaching insights to help leaders prioritize action, prepare for difficult conversations, and support their teams. Conversation readiness Prepares leaders for performance reviews, feedback, and development discussions. Practice and reflection Enables leaders to improve through real leadership moments. Personalized leadership training Personalized training delivered just in time for key leadership milestones. More+ 100+ Integrations Comes with off-the-shelf integration capabilities to tie agentic coaching context to your HRIS, LMS, WFM, CRM, Knowledge, and other Performance Systems. Conversation Analytics Coach integrates with Zenarate’s Analyze conversation insights dashboard to help you evaluate Coach performance and gain insights across daily coaching conversations. Document + Knowledge Management We support advanced document parsing and knowledge/skill tagging to help you optimize your content for use by AI Coaching Agents. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top USAA Transforms Call Center Training with Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights / Video / USAA Transforms Call Center Training with Zenarate videos USAA Transforms Call Center Training with Zenarate See how USAA revolutionized their call center training approach using Zenarate’s AI-powered learning and performance platform. Jose Hoyos, Manager of Learning & Development at USAA, shares the remarkable results they’ve achieved since implementing Zenarate. Key Highlights: More realistic practice scenarios for new hires and existing agents with AI simulations Faster time-to-proficiency for customer service representatives Stable, scalable training system that doesn’t require additional human resources Enhanced customer service quality through better-prepared agents Using Zenarate’s AI-powered training simulations, organizations can transform traditional learning models in customer service environments, delivering measurable ROI through reduced training time and improved agent performance.   Featured Resources Blog Post Conversation Automation Myth #2: Self-Service With a Catch Most conversation automation platforms claim your team can own them, but hidden engineering dependencies tell a different story. Here's what real ownership looks like. Learn more Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges The biggest contact center challenges haven’t changed. Customers still want empathy, personalization, and fast resolution. Learn more Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Spirit Airlines is well known for affordable options for travelers. Known for its low fares and expansive network across the U.S., Latin America, and the Caribbean, Spirit is deeply committed to delivering exceptional service at every touchpoint. Learn more Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Zenarate Visualy Hidden Zenarate Visualy Hidden Zenarate Visualy Hidden Warning: An error just occurred with text that you entered into this field. Please try rewording your message to avoid any special characters. If you continue seeing this error, please send an email at [email protected] Close Zenarate - RenderError Site createAbsoluteUrl('site/login'); ?>">Zenarate --> Invalid Browser This site is approved for use with Chrome or Firefox or Safari or Edge or Internet Explorer or Mobile Chrome or Mobile Safari or Mobile Edge or Mobile Internet Explorer or Mobile - All. Please retry with an approved browser. How can we help you? If you are experiencing an issue with a Simulation Practice, please include the Story Title, if it's a Voice or Screen Simulation, and a brief explanation of what you are experiencing. For all other issues, please make sure to briefly describe what you are experiencing. Your Email * Please describe the problem * Phone number for a call back * Please upload your file (optional) Choose file No file chosen Submit Close Contact the Zenarate team Contact the Zenarate team to answer questions, schedule a demonstration, or get technical support. [email protected] © Copyright 2026 Zenarate Performance Analyzer + QA | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo ZENARATE ANALYZE Integrated Performance Analysis Identify which behaviors drive customer outcomes and analyze team performance to automate ongoing upskilling experiences. Get a Demo Arm Managers with Insights on Team Skills + What to Coach Human + AI agent performance show in one view, enabling leaders to focus limited time on the topics that matter most as they help a hybrid workforce create amazing customer experiences. Automated QA + Predictive Scorecards Use Analyzer as a monthly performance analysis + upskilling automation tool *or* analyze up to 100% of calls and back office transactions. Insights gained help predict KPIs such as sales closure, NPS, and compliance, while proving the ROI of training and coaching activities. Get Deeper Customer Insights Use AI-powered conversation analytics to understand intent + emerging customer challenges in real time. Tying these insights to ongoing upskilling efforts enables you to personalize support and - ultimately - create memorable customer experiences. Personalized Development Plans Integrated into the LXP Experience The true power of a Learning + Performance Ecosystem is tying KPIs and performance data to ongoing personalized upskilling. Team members receive Learning, Simulation, + AI Coaching for the exact conversations and behaviors impacting their goals + your company performance. More+ Multiple AI Models Use secure, hosted LLM models or tap into the latest and greatest experiences via APIs. Redaction Provide redacted conversation transcripts, or use our redaction services, to reduce risk and eliminate the need to share PII/PCI/PHI. Scalable Pricing Model Adjust the volume of conversation analysis to match your goals and budget. Get started with Analyzer with as few as 30 calls per associate per month. SSO + Automation Give users access behind your firewall and automate user creation, assignments, and team management through SCIM and other automation options. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Privacy Policy - Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Privacy + Terms of Use Zenarate strongly believes in protecting the privacy of all of our users. Zenarate Privacy Policy This Privacy Policy is a part of our Terms of Service (“TOS”), and describes how we collect, use and handle your information when you use our Services (“TOS” and other capitalized terms are used as defined in the TOS). We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via our Services. Information You Provide We collect and use the following information to provide, improve, promote, and protect our Services: Account: We may ask you to provide, and if provided will associate with your account, information like your name, email address, phone number, and physical address. Services: When you use our Services to upload Your Content, we store, process and transmit Your Content and related information (for example, title and description). Information Sharing We may share information as discussed below, but we will not sell or rent your information to 3rd parties. With your approval Your Content may be shared with other users from your company or users from an organization that is pre-approved by your company and then it is available to and viewable by other users. We may disclose your information to third parties, including government officials, if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Zenarate or our users; or (d) protect Zenarate’s property rights. We may also provide aggregated, non-personally identifiable information to third parties for any legal purposes whatsoever. Information Protection Security: Zenarate maintains reasonable security measures to help protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Other Websites: When using the Services, you may be directed to other third party websites that are beyond our control. These other websites may use cookies and pixel tags, collect data, or solicit personal information. Zenarate has no control over such third party websites, nor over how they collect, distribute or otherwise use your personal information or how they safeguard and secure your personal information. Zenarate is not responsible or liable for the conduct, policies or actions of the owners of such third party websites or the content displayed on these websites. Any third party websites are linked to the Services only for your convenience and you access them at your own risk. Where Information is Kept To provide you with the Services, we store, process and transmit information in locations in the US. SPECIAL NOTE TO INTERNATIONAL USERS Zenarate is hosted in the United States. If you are a user accessing Zenarate from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of Zenarate, which is governed by U.S. law, this Privacy Policy, and Zenarate’s Terms of Service, you are transferring your personal information to the United States and you consent to that transfer. GDPR Compliance Notification Zenarate complies with the E.U. General Data Protection Regulation (“GDPR”) in effect on and after May 25, 2018. Zenarate may receive personal data from data subjects, including through use of the Site. These categories of data may include: Names, email addresses and other contact information; Account numbers and payment information; Employee names, email addresses, and location information; and Data concerning site usage and analytics as more fully set forth above. Zenarate complies with applicable GDPR requirements in its capacity as a “processor” and a “controller.” Should you have any additional questions concerning GDPR, or should you wish to exercise any data subject right which may apply to your personal data, please contact us at the following address: support@zenarate.com . Changes We may revise this Privacy Policy from time to time, with or without notice to you, by posting a copy of the most current version on our website and/or making it available through the Services. You are responsible for reviewing the Privacy Policy, and you will be deemed to have agreed to any modification or amendment to the Privacy Policy by your decision to continue to use or access the Services after the date on which the revised Privacy Policy is posted or made available through the Services. Contact Have questions or concerns about Zenarate, our Services and privacy? Contact us at privacy@zenarate.com . Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top New Possibilities in the World of Work | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo We're illuminating new possibilities in the world of work. Because work is essential. It helps team members support families, communities, and personal aspirations. It represents one of the largest investments of time and creativity we each give to the world. Designing increasingly better ways to help people grow is a mission that deserves the very best we have to offer. Trusted by leading brands Our team of CX and Learning professionals have delivered more AI powered simulations than any company in the world. 10M+ AI Simulations Delivered 150+ Global Team Members 79 Languages Served 2016 AI Innovation Since We Promise to... Undeniably prove the ROI of upskilling Use practice + coaching to align company + employee interests Generously invest in the success of every customer, team member, and learner in our care Steward the responsible, thoughtful use of AI to help humans do their best work Some of the company we keep We support millions of associates across the world’s leading brands, helping drive P&L impact + memorable customer experiences. We partner with customers to deliver award-winning programs + experiences Disruptive Technology of the Year Our Offices Palo Alto HQ 600 West Bayshore Road Suite 101 Palo Alto, CA 94303 Denver CS Hub 4600 Syracuse Street Denver, CO 80237 Innovation Lab 909 Rose Avenue Suite 400 N. Bethesda, MD 20852 India Plot No. 270, Phase, 2 Udyog Vihar, Sector 20 Gurugram, Haryana 122016 Uruguay C. Joaquin de Salterain 1081 11200 Montevideo Departamento de Montevideo EMEA The Charter Building London UB81JG Join the Team Being part of this company for over five years now, I’ve seen how our vision to simplify training with AI is transforming the industry. Working with modern tech has helped me grow, and I’m excited for the journey ahead. Mayank Kapoor, Engineering Manager Having been with Zenarate for six years, I’ve had the unique experience of seeing us grow from a small team of dedicated engineers to a thriving, impactful organization. It’s been a truly rewarding journey watching our work empower customer teams to excel, and I couldn’t be prouder of what we’ve built together. Sanjivini Ahuja, Engineering Manager I’m so proud to work alongside such talented, driven, and supportive colleagues. I'm inspired by the dedication that defines our team, and I feel grateful for the opportunity to contribute to the impact of our work. You should apply to work here if you want to be part of a culture that values collaboration, innovation, and integrity. Philipp Leiminger, Sr. Manager CS More on Careers Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #4: Managing AI and Human Agents Separately Works In the Long Run Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All Guides, Reports + More December 22, 2025 December 22, 2025 Market Guide: Tech vs Humanity – Redefining the Agent Role New CCW Digital research reveals how leading contact centers are redefining the agent role—and why blending human judgment with AI intelligence is now the standard for performance, trust, and experience. Read More Guides, Reports + More September 17, 2025 September 17, 2025 Market Guide: Modernizing Service Experience with AI and Digital The 2025 CCW Digital Market Study, developed with insights from industry leaders, explores how contact centers are adapting to digital transformation, balancing AI-powered self-service with human expertise, and redefining service standards to meet rising customer expectations. Read More Guides, Reports + More March 31, 2025 March 31, 2025 White Paper: A Business Mandate to Evolve AI is starting to change the workplace in revolutionary ways. But for many L&D teams, to reap the full benefits of AI they need to take a step back and plan for a broader transformation. Read More Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Zenarate Careers Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Careers + Opportunities Open Positions We're looking for future colleagues interested in re-imagining the corporate learning function. Pioneers, builders, and pace-setters welcome! Check out the opportunities below. Check out the video walk-through of Zenarate’s amazing new office in I ndia ! A place to collaborate, brainstorm, innovate, and socialize for Zenarate India employees Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top AI Coaching + Simulation in an LXP | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo ZENARATE LEARN Learning Rooted in Simulation + AI Coaching Give every agent the realistic practice they need to perform with confidence. Get a Demo Tap into the industry's most battle-tested suite of NLP, NLU + Generative AI Simulation Authoring Tools We offer a range of authoring tools for linear, branched, or generative conversations – ready to meet even the most rigorous corporate AI Council standards. Real-Time AI-Powered Scorecards + Coaching Customized to Your Standards and Processes Configure your own standards + fine tune your own AI so that scores and coaching prepare your team to represent your brand. Simulate Any Software System AI conversations can be delivered at the same time as fully interactive software simulations, replacing the need for a training environment. Our unique approach to authoring lets you simulate any system, using templates + smart libraries to build fast + keep pace with inevitable changes. Software simulations also measure data accuracy and process adherence, identifying exactly where learners are struggling before they hit the floor. Build them yourself or take advantage of our full service support team. Bring Face-to-Face Conversations to Life with AI Avatars Prepare teams for real-world moments through lifelike AI avatar simulations. With facial expression, tone, and presence in every simulation and a diverse library of avatars, voices, and customizable environments, each experience reflects your brand and your people. A single, elegant user + reporting experience to drive your full learning program We support other common experience types including a native lesson builder, video lessons, SCORM, and bite-size skills exercises. Every experience is reported in a unified reporting system, enabling you to consolidate platforms + reduce cost in the process. Predictive Skills Reports Use flexible skills management tools to assess in real time as you deliver practice, creating a skills profile for every learner. Skills reports automate personalized development plans at the individual learner level and can be aggregated to forecast performance at the team/organization level. More+ Mobile/Tablet Enabled Many of our users are field teams managing learning on the go. Our platform can be delivered via tablet, mobile devices, and private app deployments. Configurable Branding Easy to apply UI customization + url white labeling enable you to make the platform match your brand expectations. 79 Languages Global customers can tap into a diverse suite of languages and dialects across platform, transcription, AI coaching, and text-to-speech needs. SSO + Automation Give users access behind your firewall and automate user creation, assignments, and team management through SCIM and other automation options. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #3: AI Won’t Take All The Frontline Jobs. Plan For a Hybrid Workforce. Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All Press Releases November 20, 2025 November 20, 2025 Zenarate Ranked Number 165 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™ Zenarate, the leading platform for human and AI agent performance, today announced it ranked No. 165 on the Deloitte Technology Fast 500™ Read More Press Releases July 17, 2025 July 17, 2025 Zenarate Recognized as a 2025 Top AI Learning & Performance Platform Zenarate is honored to be recognized as a top AI Coaching & Learner Support tool in Training Industry’s 2025 Top Training Companies™ list for AI in Training. Read More Press Releases May 20, 2025 May 20, 2025 Zenarate and HeyGen Deepen Strategic Partnership to Bring Lifelike AI Avatars to Enterprise Simulation and Coaching Zenarate and HeyGen partnership expands Zenarate's AI Agent + Content Studio with HeyGen's leading AI avatar technology to enhance immersive frontline training experiences. Read More Press Releases September 9, 2024 September 9, 2024 Zenarate Acquires Bright Zenarate has completed its acquisition of Bright, a pioneer in immersive learning and LXP. This partnership will offer the world’s most comprehensive AI-powered learning, simulation, and performance enablement platform. By integrating AI simulations, employee development, and certification, the combined platform strengthens the link between Learning and Operations, reducing costs and enhancing team performance. Rob Wright, Bright’s CEO, joins Zenarate as Chief Product + Marketing Officer. Read More Press Releases June 6, 2024 June 6, 2024 Thank You to Our Customers and Amazing Team: Zenarate Named Disruptive Technology of the Year by CCW The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Zenarate s proud to announce we are named Disruptive Technology of the Year by CCW! Read More Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #3: AI Won’t Take All The Frontline Jobs. Plan For a Hybrid Workforce. Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All Blog Posts April 22, 2026 April 22, 2026 Conversation Automation Myth #3: AI Won’t Take All The Frontline Jobs. Plan For a Hybrid Workforce. The 80% automation figure driving workforce decisions doesn't hold up in most contact centers. Here's a more honest framework for planning your AI rollout. Read More Blog Posts April 15, 2026 April 15, 2026 Conversation Automation Myth #2: Self-Service With a Catch Most conversation automation platforms claim your team can own them, but hidden engineering dependencies tell a different story. Here's what real ownership looks like. Read More Blog Posts April 8, 2026 April 8, 2026 Conversation Automation Myth #1: The Prompt Stacking Problem Most enterprise conversation AI runs on stacked prompts. Learn why natural language instructions aren't sufficient infrastructure and what a better architecture looks like. Read More Blog Posts March 26, 2026 March 26, 2026 The Missing Accountability Layer in Every L&D System You’ve Ever Used Read More Blog Posts March 11, 2026 March 11, 2026 Atomization and How Your AI Is Only as Good as Your Smallest Unit of Knowledge Why atomization is the hidden key to reliable agentic AI and how frontline teams can stop hallucinations with smarter knowledge architecture. Read More Blog Posts March 9, 2026 March 9, 2026 What Fails (and Why): The Hard Truth About Blended Workforces Despite massive investment, many blended workforces still fail because organizations think of their human and AI workforces as separate channels. Read More Blog Posts February 25, 2026 February 25, 2026 Why Your QA Scores Aren’t Predicting Business Outcomes Rising QA scores don’t guarantee better CX or KPIs. Discover the measurement flaws holding teams back—and how to fix them with data. Read More Blog Posts February 9, 2026 February 9, 2026 How to Build a Blended Workforce: Turning Human and AI Alignment Into a Competitive Advantage Discover six principles for building a blended workforce that unites humans and AI to drive consistency, performance, and customer trust. Read More Blog Posts January 29, 2026 January 29, 2026 Contact Center AI and the Human Touch: How a Blended Workforce Delivers a Unified Brand Experience See how leading contact centers use AI to train, coach, and manage human and AI agents together—delivering consistent CX and a unified brand experience. Read More Blog Posts January 16, 2026 January 16, 2026 7 Contact Center Technology Trends to Know in 2026 This post cuts through AI hype to reveal the data, training, and performance practices contact center leaders need to prioritize in 2026. Read More Guides, Reports + More December 22, 2025 December 22, 2025 Market Guide: Tech vs Humanity – Redefining the Agent Role New CCW Digital research reveals how leading contact centers are redefining the agent role—and why blending human judgment with AI intelligence is now the standard for performance, trust, and experience. Read More Press Releases November 20, 2025 November 20, 2025 Zenarate Ranked Number 165 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™ Zenarate, the leading platform for human and AI agent performance, today announced it ranked No. 165 on the Deloitte Technology Fast 500™ Read More Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Learning Principles: 4 Ways to Build Skills | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo The Four Learning Principles That Drive Lasting Skill Development Traditional corporate training often falls short of its goal: helping people build lasting skills. While companies spend billions on learning each year, most employees engage with training content only once—and quickly forget much of what they learned. That’s because much of corporate training is designed for knowledge transfer, not true skill building. To create lasting behavioral change, learning programs must align with proven learning principles—grounded in how the human brain actually learns. At Zenarate, we’ve built our learning philosophy around four key principles grounded in neuroscience and proven practice. These principles reflect how people build and retain skills through repetition, coaching, personalization, and immersive experiences that mirror real-world scenarios. Key takeaways for the four learning principles: Spaced repetition strengthens neural pathways to make learning stick. Blended learning and coaching reinforce practice and continuous growth. Personalized experiences close the gap between knowledge and real capability. Immersive learning models transform how organizations develop and measure talent. By combining these learning principles with scalable technology that enables realistic simulations and feedback, organizations can move beyond one-time training events to continuous skill development. Principle #1 Principle #2 Principle #3 Principle #4 Learning Principle #1 Spaced Repetition Using Neuroscience to Define Our Learning Approach In order to learn any skill – simple math, riding a bike, overcoming a customer objection, showing empathy – employees need to create and deepen neural pathways in their brains. The first time an employee attempts to do something new, simply put, these pathways don’t exist yet. To build skill, they have to create an actual, physical ridge in the brain that contains the pattern and muscle memory for that skill. The way to do this is through practice. And the best way to do this is to practice the correct way of doing something at regularly spaced intervals. The more times we re-visit a skill or task, the deeper these pathways become, and the faster we learn. Why does this matter? Most corporate learning functions and learning technologies are designed for one-time application. In fact, in a cursory survey of Fortune 500 learning leaders we found that over 90% of companies’ learning assets and experiences are only used by learners once. Employees are introduced to a concept, and may quickly gain knowledge about concepts—thus the infamous multiple choice quiz. But few organizations have a structured approach in place to provide repetition + practice. So over 75% of what employees learn is forgotten in hours, and then never applied. ​At Zenarate, we’ve fundamentally built our platform for iteration and spaced repetition to ensure lasting skill building. And we help our customers adjust their learning operations so that this way of delivering learning programs can become the new normal. Learning Principle #2 Blended, ongoing learning & coaching Doubling Down on Practice & Coaching In nearly every discipline and organization outside of corporate America, practice + coaching are the foundations of learning. In the military, healthcare, aviation, and skilled trades, learners spend a significant amount of time learning by doing in simulated scenarios and settings. Pilots log hours in simulators, electricians cross wires on models, soldiers use war games, physicians work on dummies and complete clinical rounds. But in corporate America—starting around the time of the industrial revolution—we moved the principle of practice aside in favor of one-size-fits-all training methods that could be delivered – in factory-like format – in bulk. As employee roles became more and more standardized, training took on standardized formats as well. ​ Fast forward to the modern world, and employee roles are anything but standardized. People spend less time in jobs than ever before. More jobs and functions are becoming integrated than ever before. New disciplines are popping up every day (data science, machine learning, etc.) And seemingly every sector is under attack from disrupters. ​ As the pace of business accelerates—and remote work becomes the new normal—organization’s need a new way to deliver (and measure the impact of) training + skill building experiences. Investing in effective learning approaches isn’t just about performance—it’s about retention. In fact, according to research from LinkedIn , 94% of employees say they would stay longer at a company that invests in their learning and development. Taking inspiration from our colleagues outside corporate America, we believe simulation training and coaching-based models provide an alternative way to deliver corporate training that can both reduce costs + improve productivity. We deploy blended learning strategies that use complementary digital and human-to-human interactions. And we work with companies to deliver coaching + skill-building activities in an ongoing basis, not just during onboarding or when new programs roll out. The result, is a more modern, human way to grow. Learning Principle #3 Personal, curated experiences The Experience Economy Comes to Learning In every area of our lives, we’ve come to expect fast, easy, personalized service. Netflix and Amazon make tailored movie recommendations. Even the Barista at Starbucks writes your name on your cup. And these experiences have shaped our expectations in every facet of our lives, including what quality learning experiences look like. As a result, ‘learning paths’ of sequenced courses, resources, and experiences tailored to an employee’s unique interests or role have become table stakes for any earnest learning technology platform. Some learning tech companies have also invested heavily in ‘adaptive’ learning features so that new courses can be assigned based on progress in past courses. But the bar for personalization and adaptive learning still needs to be set higher, because the foundational goal of learning is demonstrable skill-gain. True personalization should go beyond assessing a person’s knowledge (e.g. can they pass a quiz on our products) and seek to understand a learner’s capabilities. If they understand our product, can they use that knowledge to sell it? If they understand our policies, can they explain them in a human way? If they’ve memorized best practices in problem solving, can they actually solve problems on the fly with an angry customer on the line? In our experience and research, there is nearly always a ‘gap’ between knowledge and skill. In many cases, up to 80% of learners who passed knowledge assessments need multiple iterations of skills-based practice exercises + coaching feedback before they can demonstrate skill gain and meet company expectations. Our definition of personalization and adaptive learning goes deeper to measure skill. Our software, the immersive experiences our customers build, coaching feedback, and the amount of time spent in learning activities are all personalized based on demonstrated skill. Learning Principle #4 Immersive learning as an operating model It's Not Just a Modality When many people hear the words ‘immersive learning’ they think of Virtual Reality or semesters abroad learning another language. But you don’t need VR headsets or travel to reap the benefits of an immersive approach to learning. Lifelike, relevant imm Week in the Life | Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo A Week in the Life with New Possibilities in the World of Work Choose a role below to follow. 01 Associate Explore how associates can grow through practice at scale. 01 Associate Explore how associates can grow through practice at scale. 02 Manager 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive 03 Executive View ROI and program health as a leader seeking to forecast business performance. Receives an AI Coach Weekly Summary in Slack based on analysis from last week’s calls 8:58am Mon. Practices generative simulations based on the exact transaction types + skills they’ve been struggling with 2:40pm Mon. Receives real-time scoring from their AI Coach until they reach target proficiency levels 2:51pm Mon. Later in the week they get pushed key lessons for a new system process rollout - they start with a lesson... 10:00am Wed. Then do software simulations that assess data accuracy and readiness for the new process 2:40 pm Wed. At the end of the week they wrap a skills-based simulation project that earns them a badge, which they share via a Credly integration on LinkedIn 9:53 pm Fri. Explore another role? 01 Associate Explore how associates can grow through practice at scale. 01 Associate Explore how associates can grow through practice at scale. 02 Manager 02 Manager See how managers can better understand team performance + grow as coaches. 03 Executive 03 Executive View ROI and program health as a leader seeking to forecast business performance. Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Customer Stories - Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Loved by agents. Trusted by leaders. Powering the future of frontline performance. See how leading brands accelerate performance, boost customer experience, and transform their frontline workforce with Zenarate. Get a Demo Hear it from our customers “One of the things our agents ask for the most is more realistic practice. Zenarate bridges that gap with realistic simulations.” Jose Hoyo-Delgado Manager, Learning & Development Watch the Video 40%+ reduction in classroom time Confidence that lasts beyond training Agents build real skill that shows in every customer conversation. “The first batch of clients that utilized Zenarate shortened [a very lengthy certification process ] down to 7 days compared to 14.” Jaie Clark Hiring & Learning Enablement Leader Watch the Video Agents practiced freely and built quiet confidence before day one. An intuitive platform that builds real confidence at scale. Making learning effortless helps every learner succeed. Watch the video Performance gains that scale with your growth From new hires to tenured employees, every agent gets better, faster. 60+ second reduction in average handle times and 8% higher first call resolution. $4.25 milion in annual productivity gains from shorter ramp and handle times Agents reached proficiency faster during nesting periods Read the story “After partnering with Zenarate, we saw immediate benefits for the new hires interacting with the AI conversation simulation. Our agents are hitting the floor at a much higher level of performance than we saw previously.” Diane Porter Dir. of Education and Instructional Design Read the Story Keep the people who power your brand Empowered agents stay engaged, grow faster, and drive loyalty. “Zenarate has demonstrated undeniable, measurable value: reduced attrition, accelerated proficiency, improved customer satisfaction, stronger internal mobility, and millions in financial savings.” Senior Manager Top 5 Canadian Bank Read the Story 32% lower attrition from more realistic practice. $1.48 Million annual savings tied to stronger retention and mobility. 29% lower specialist turnover and 42% lower manager turnover. Read the story Trusted by the teams who represent your brand BPO partners use Zenarate to prepare agents for real customer conversations. “We've partnered with Zenarate as our go-to training platform. Our agents practice real conversations before they ever talk to customers, and AI-powered simulations let them handle billing disputes, troubleshooting, and escalations in a safe environment.” Jose Hoyo-Delgado Manager, Learning & Development Go-To training platform Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #4: Managing AI and Human Agents Separately Works In the Long Run Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All Success Stories November 14, 2025 November 14, 2025 TruGreen Accelerates Agent Readiness and Drives Millions in Savings With Zenarate TruGreen reduced onboarding time by 50%, saved over $3M, and improved new-hire performance with Zenarate’s AI simulation and coaching platform. Read More Success Stories October 20, 2025 October 20, 2025 How a Top 5 Canadian Bank Transformed Training and Performance with AI-Powered Practice One of Canada’s leading financial institutions set out to reimagine how its people learn and perform. Read More Success Stories August 18, 2025 August 18, 2025 How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Spirit Airlines is well known for affordable options for travelers. Known for its low fares and expansive network across the U.S., Latin America, and the Caribbean, Spirit is deeply committed to delivering exceptional service at every touchpoint. Read More Success Stories August 26, 2022 August 26, 2022 Zenarate Improves Sallie Mae’s Agent Training Process and Performance Sallie Mae is the leader in private student lending, providing financing and expertise to support college access and completion. Sallie Mae offers products and resources to help students and families start smart in planning for higher education. Read More Success Stories August 25, 2022 August 25, 2022 Top 10 U.S. Financial Institution Achieves Higher Conversion Rate, Lower Cost, Better Call Quality & Compliance with Zenarate Read More Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top BPO Training Revolution: Foundever Cuts Training Time in Half with Zenarate Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights / Video / BPO Training Revolution: Foundever Cut Training Time in Half with Zenarate videos BPO Training Revolution: Foundever Cut Training Time in Half with Zenarate See how Foundever transformed their BPO training outcomes using Zenarate’s AI-powered simulation platform. Jaie Clark, Hiring and Learning Enablement Leader at Foundever, reveals the impressive results they’ve seen across 35+ client implementations. Key Highlights: Strategic stakeholder engagement that drives organization-wide excitement and adoption Accelerated certification processes – reducing 14-day programs to just 7 days New agents outperforming tenured staff in customer satisfaction and handle time metrics 32% improvement in handle time performance within the first 30 days on the job Faster time-to-productivity with agents meeting goals in their first week With Zenarate, BPO organizations can dramatically enhance their training effectiveness, enabling agents to excel faster and improving client satisfaction.   Featured Resources Blog Post Conversation Automation Myth #2: Self-Service With a Catch Most conversation automation platforms claim your team can own them, but hidden engineering dependencies tell a different story. Here's what real ownership looks like. Learn more Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges The biggest contact center challenges haven’t changed. Customers still want empathy, personalization, and fast resolution. Learn more Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Spirit Airlines is well known for affordable options for travelers. Known for its low fares and expansive network across the U.S., Latin America, and the Caribbean, Spirit is deeply committed to delivering exceptional service at every touchpoint. Learn more Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top Insights + Research Skip to content Products Close Products Open Products Zenarate Learn Zenarate Analyze Zenarate Coach Zenarate Evolve About Insights Close Insights Open Insights Blog Posts Guides, Reports + More Success Stories Webinars Press Releases Videos Events Customer Stories Sign In Get a Demo Insights, Research + News Your Playbook for Frontline Success Unlock insights, success stories, and practical tools to build confident agents, streamline training, and elevate customer experiences. Featured Resources Guides, Reports + More Tech Vs. Humanity: Redefining the Agent Role Read More Blog Post Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Read More Success Story How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Read More Blog Posts Conversation Automation Myth #4: Managing AI and Human Agents Separately Works In the Long Run Blog Posts Modernizing Service Experiences: Using AI to Tackle Contact Center Challenges Success Stories How Spirit Airlines Transformed Agent Training with AI-Powered Simulations Filter By: Type... Blog Posts Guides, Reports + More Press Releases Success Stories Videos Webinars Clear All No data was found Try Zenarate for yourself. Let’s build your first simulation together live. Get a Demo Newsletter Signup Your email Submit Site Home About Week in the Life Simulation + LXP Performance Analyzer + QA Insights Learning Principles Careers Contact Us Privacy + Terms Security + Legal Contact Palo Alto HQ 3600 West Bayshore Road, Suite 101 Palo Alto, CA 94303 CS Hub 4600 Syracuse St. Denver, CO 80237 Innovation Lab 909 Rose Avenue, Suite 400 North Bethesda, MD 20852 Scroll to Top