◈ Homepage — https://www.dsrsd.com/Skip to main content Quick Links: Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) is your current preferred language. OPEN SIDE MENU Search Home Pause Previous Next Press left and right keys to move between slides. Lawn Conversion Rebates Smart Irrigation Controller Rebates Your Water Use at Your Fingertips Learn about your Water Quality DSRSD Celebrates National Public Works Week DSRSD Celebrates National Public Works Week From May 17 to May 23, Dublin San Ramon Services District (DSRSD) is joining thousands of communities across the country in celebration of National Public Works Week, an annual recognition of the professionals who design, operate, and maintain the infrastructure known as “public works.” Lawn Conversion Rebates Ditch the grass! Apply for a rebate to transition your yard from a thirsty lawn to a beautiful, low-water landscape. Receive up to $3,000 for residential and $20,000 for commercial properties. Smart Irrigation Controller Rebates Outdated sprinkler controllers are not the vibe. Apply for a rebate towards a new "smart" irrigation controller that automatically adjusts watering schedules based on weather reports. Your Water Use at Your Fingertips The AquaHawk Customer Portal is a free online tool that provides 24/7 access to your water usage. Create an account to see your property's water usage hour-by-hour and set leak alerts. Learn about your Water Quality Your drinking water meets or exceeds all State and Federal water quality standards. Learn more about how Dublin San Ramon Services District ensures your water quality. DSRSD Celebrates National Public Works Week From May 17 to May 23, Dublin San Ramon Services District (DSRSD) is joining thousands of communities across the country in celebration of National Public Works Week, an annual recognition of the professionals who design, operate, and maintain the infrastructure known as “public works.” Lawn Conversion Rebates Ditch the grass! Apply for a rebate to transition your yard from a thirsty lawn to a beautiful, low-water landscape. Receive up to $3,000 for residential and $20,000 for commercial properties. Pay My Bill My Water Use Start / Stop Service Water Quality Permits & Plan Reviews Bid Opportunities Report a Problem Agendas & Minutes Portal Find Your Service Information Dublin San Ramon Services District provides drinking water, wastewater, and recycled water services to portions of the Tri-Valley. Explore which services we provide to you. Service Area News Meetings & Events DSRSD Celebrates National Public Works Week Published on May 15, 2026 From May 17 to May 23, Dublin San Ramon Services District (DSRSD) is joining thousands of communities across the country in celebration of National Public Works Week. DSRSD Welcomes New Senior Management Team Members Published on April 14, 2026 Dublin San Ramon Services District (DSRSD) is pleased to introduce two new members of its senior management team: Assistant General Manager Jon Wunderlich and Finance Director Jayden Sangha. DSRSD Now Accepting Applications for the 2026 Citizens Water Academy Published on March 04, 2026 Dublin San Ramon Services District (DSRSD) is inviting community members who live or work in DSRSD’s service area to apply for the District’s 2026 Citizens Water Academy, a free program that gives customers an exclusive behind-the-scenes look at how water, recycled water, and wastewater services work in Dublin and portions of San Ramon. 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Our Mission Protect public health and the environment by providing reliable and sustainable water, recycled water and wastewater services in a safe, efficient and fiscally responsible manner. 0 Million Gallons of drinking water delivered each day 0 Million Gallons of wastewater treated each day 0 Billion Gallons of recycled water produced over the last 25 years 0 kWh of renewable, low-carbon energy generated from wastewater each day Stay Informed Subscribe to receive our monthly Pipeline newsletter, public notices, or Board agendas in your inbox. eNotifications Back to top Main Address 7051 Dublin Blvd. Dublin, CA 94568 View on Map Monday - Friday, 08:00 AM - 04:00 PM (closed 12:00 - 01:00 PM) Contact Us Phone: (925) 828-0515 Monday - Friday, 09:00 AM - 04:00 PM Email Us Share & Connect Facebook X YouTube LinkedIn Nextdoor Sign up for our Newsletter Privacy Policy | Accessibility | Sitemap © 2026 Dublin San Ramon Services District | Powered by Granicus ◈ Interior Pages — 10 pages crawledBackflow Requirements | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home / Businesses / Water Customers / Backflow Requirements   In This Section My Account Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Pretreatment and Pollution Prevention Programs Backflow Requirements Backflow is the undesired reverse flow of liquids in a water service line, such as flow from an irrigation line into a building’s domestic drinking water line. Two situations can cause backflow: The District requires the use of backflow prevention devices at certain types of facilities to prevent contamination of the water supply. Approved Backflow Prevention Devices And Testers The District refers to the List of Approved Backflow Prevention Assemblies maintained by the University of Southern California Foundation for Cross-Connection Control and Hydraulic Research. The list can be obtained online from the USC Foundation . The District maintains a list of  approved backflow testers (PDF, 82KB) who are certified by an approved program. To become an approved tester, see Backflow Device Testing . Types of Backflow Devices Reduced Pressure Principal Assemblies for Domestic Service Lines A reduced pressure principal (RP) assembly offers sophisticated protection against back siphonage and back pressure in domestic water service lines. The RP device has a relief valve located between two check valves. The relief valve will discharge water should either check valve fail. The RP device requires annual testing. Installation requirements: Install horizontally, a minimum of 12 inches and no more than 36 inches above finished grade. Must have adequate clearance on all sides for testing and maintenance. Requires testing when installed and annually thereafter. Double Detector Check Assemblies for Fire Service Lines A double check-detector backflow prevention assembly (DCDA) is used on main fire service lines. A DCDA consists of two backflow devices, one on the main line and the other on a bypass line. The bypass line device contains a small meter for detecting water use. A DCDA lacks a relief valve and thus does not provide the highest level of protection. If chemicals are added to an onsite fire-fighting system, a reduced pressure principal detector check assembly (RPDA) must be installed to provide additional protection. All fire service backflow devices are required to be tested annually to ensure proper working order. Fire Service Line Meters Fire service lines must have a meter installed on the DCDA or RPDA assembly. The meters must be inspected regularly to ensure proper working order. When a non-working meter is replaced, use a meter reading form (PDF, 189KB) to document the old meter’s last reading and number and the new meter’s number, last reading, and new reading. Requirements Commercial, Industrial, Irrigation, and Multi-family Customers The California Cross-Connection Control Policy Handbook (CCCPH) and the Dublin San Ramon Services District Cross-Connection Control Master Plan (CCCMP) specify where backflow prevention devices must be installed to protect the public drinking water systems from contamination. Generally these devices are installed at industrial, commercial, and institutional facilities like hospitals, restaurants, public parks, and auto shops; and at multi-family facilities. Backflow prevention devices also are required on the potable water systems at facilities that use recycled water for irrigation or other non-potable uses. The District requires that commercial, industrial, irrigation, and multi-family facilities install RP devices on their potable water service lines. Fire service lines, at a minimum, must have a DCDA installed. If chemicals are added to the fire system, an RPDA must be installed. Residential Customers Typically, residential customers are not required to install backflow protection devices on incoming water service lines. However, if any of the devices listed below is connected to a residential plumbing system, a backflow protection device must be installed on the incoming water service line as close as possible to the water meter. Sewer ejector pump Rainwater collection system Graywater system Groundwater well Recycled water system Septic system Other auxiliary water system The District recommends that homeowners install hose bib vacuum breakers on all hose bibs. Homeowners occasionally install washing or chemical feeding equipment (such as a plant fertilizer sprayer) on hose bibs. This equipment can create backflow that could contaminate both the home’s water supply and the public supply. Installing hose bib vacuum breakers on all hose bibs is an easy and inexpensive way to prevent harmful contamination. Lead-Free Plumbing Since January 1, 2010, California law has required that only lead-free pipes, plumbing fittings, or fixtures be used for the install Taking Care of Your Sewer Lateral | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home / Residents / Wastewater Service / Taking Care of Your Sewer Lateral   In This Section My Account Water Service Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Taking Care of Your Sewer Lateral Your home’s plumbing is connected to the public wastewater system through an underground pipe called a “private sewer lateral.” As the property owner, you own this pipe and are responsible for keeping it flowing freely and repairing cracks and breaks. Laterals do not necessarily end at the curb or property line, but extend all the way to the public sewer main, which often is located in the middle of the street. Dublin San Ramon Services District maintains the public sewer. Preventing Sewage Overflows These steps can help you avoid the unpleasant and usually costly experience of a sewage backup in your home. Do not pour fats, oil or grease down drains. After soaking a greasy pan, place a paper towel over the drain basket to catch grease and food particles as you slowly pour the water down the drain. Put the paper towel in your green waste cart. Collect waste cooking oil and grease in a container with a tight-fitting lid and bring it to a hazardous waste collection center. Find locations at www.baywise.org . Do not flush wipes, diapers or feminine hygiene products, even if they are labeled “flushable.” As homes age, roots often infiltrate sewer laterals. So-called flushable products catch on these intrusions, or on grease build-up, and form clogs. (Watch videos from Consumer Reports and the Water Environment Federation about so-called flushable products.) Don’t plant trees and large shrubs near sewer lines. Roots grow toward sewer line cracks in search of water, often forming root balls that clog the line. When buying a home, consider having the sewer lateral inspected. A licensed plumber’s video inspection may reveal cracks, breaks, offsets, and root intrusion. The pipe may need to be cleaned, repaired, or replaced. A Simple Device Can Protect Your Home An overflow protection device can prevent sewage from backing up into your home. If a clog occurs in the public sewer main or in your private lateral downstream of the device, an overflow protection device keeps the spill outside. While still not desirable, an outside spill avoids property damage, substantially reduces health risks, and can be cleaned up much more quickly and easily. If you have an overflow protection device, inspect it periodically to make sure it is working correctly and not inadvertently covered with dirt. If an overflow occurs and the device is not operating properly, your insurance might not fully cover the cost of property damage. If you don’t have an overflow protection device, consider installing one. We recommend that a licensed plumber install the device, since elevation and location are critical for it to function properly. Learn More Your browser does not support inline frames. Please visit https://www.youtube.com/embed/gAj7OA0dduY Back to top Main Address 7051 Dublin Blvd. Dublin, CA 94568 View on Map Monday - Friday, 08:00 AM - 04:00 PM (closed 12:00 - 01:00 PM) Contact Us Phone: (925) 828-0515 Monday - Friday, 09:00 AM - 04:00 PM Email Us Share & Connect Facebook X YouTube LinkedIn Nextdoor Sign up for our Newsletter Privacy Policy  | Accessibility  | Sitemap © 2026 Dublin San Ramon Services District |  Powered by Granicus Construction & Contracts | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home / Construction & Contracts Construction & Contracts Dublin San Ramon Services District is dedicated to maintaining and updating our water, wastewater, and recycled water infrastructure to ensure reliable and efficient services for our customers. Procurement & Contracts View current procurement opportunities or register as a consultant with Dublin San Ramon Services District. District Construction Get information about Dublin San Ramon Services District's current and planned capital improvement projects. Permits & Plan Reviews DSRSD handles development permits and inspections online via their Citizen Self Service portal. In-person help is available for inquiries and documents. Working in our Service Area View important information for contractors, developers, waste haulers, plumbers, and recycled water site managers working in our service area. Back to top Main Address 7051 Dublin Blvd. Dublin, CA 94568 View on Map Monday - Friday, 08:00 AM - 04:00 PM (closed 12:00 - 01:00 PM) Contact Us Phone: (925) 828-0515 Monday - Friday, 09:00 AM - 04:00 PM Email Us Share & Connect Facebook X YouTube LinkedIn Nextdoor Sign up for our Newsletter Privacy Policy  | Accessibility  | Sitemap © 2026 Dublin San Ramon Services District |  Powered by Granicus Board of Directors | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home / About Us / Board of Directors Board of Directors A five-member Board of Directors governs the Dublin San Ramon Services District by setting policies, appointing officers, and hiring and overseeing the District’s General Manager. The Board exercises these powers under the authority of the Community Services District Law as explained in the Fact Sheet: What Is a Special District? (PDF, 504KB) and as detailed in California Government Code section 61000 et seq . The Board is ultimately responsible and accountable to the people of the District. Its roles and responsibilities are explained more fully in Guidelines for Conducting Board Business (PDF, 694KB) . The District transitioned to area-based elections in 2019. Each Director represents a portion of the District's service area identified as Division voting areas. Director terms are four years. Director Biographies A five-member Board of Directors governs the Dublin San Ramon Services District by setting policies, appointing officers, and hiring and overseeing the District’s General Manager. Agendas & Minutes View agendas and minutes for Dublin San Ramon Services District Board and Committee Meetings. Participating in Meetings Board and Committee meetings are open to the public, and time is always reserved for the public to address the Board. The DSRSD Board meets on the first and third Tuesday of each month at 6 p.m. in the Boardroom at the District Office, 7051 Dublin Blvd., Dublin. Elections DSRSD Directors are elected in November of even-numbered years. The office is non-partisan, and there are five seats with staggered four-year terms. Learn more about the election process. Division Election Boundaries The District transitioned to area-based elections in 2019. Each Director represents a portion of the District's service area identified as Division voting areas. View DSRSD's division boundaries and find your elected representative. District Policies A policy is a broad guideline adopted by the Board to establish the District's course of action and/or to establish a degree of certainty as to how the District will act in certain situations. Open Meetings Board and Committee meetings are open to the public, and time is always reserved for the public to address the Board. The DSRSD Board meets on the first and third Tuesday of each month at 6 p.m. in the Boardroom at the District Office, 7051 Dublin Blvd., Dublin. Special meetings may be held at other times. Board Committees meet as needed. Public Wi-Fi is available in the Boardroom with a guest login. Please check the website or call District Secretary Nicole Genzale at (925) 828-0515 to confirm dates, times, and locations. Agendas and minutes are available on the Agendas & Minutes Portal. To receive meeting agendas by email, subscribe to eNotifications . Board Committee Assignments Each year, the Board of Directors discusses and approves the Board Committee/joint powers authority (JPA) assignments and mission statements (PDF, 90KB) . Each Director serves on Liaison Committees related to the District’s relationships with other agencies. Elections/Appointments DSRSD will have two Director seats up for election in the November 3, 2026, General Election in Divisions 2 and 4. For more information regarding DSRSD elections, please visit the Elections page. Conflict of Interest Code Conflict of Interest Code (PDF, 942KB) (conforms to requirements of the Political Reform Act, California Government Code section 81000, et seq. ). Statements of Economic Interests (FPPC Forms 700) filed by DSRSD officials and personnel are public records, available electronically via the District's online portal or by request to the District Secretary. Boardmember Compensation DSRSD Directors receive compensation of $195 per day for each day of service to the District, up to a maximum of 10 days per month. The District’s current rate has not changed since 2019 and is below the maximum amount allowable by state law. The District’s Director Compensable Activities (PDF, 216KB) policy and the California Government Code define a day of service. Eligible activities include: Serving in a policy maker role at properly noticed meetings of the Board of Directors, Board Committees, and joint powers authorities (JPA) in which the District is a partner (Committee and JPA appointments are reported on Fair Political and Practices Commission Form 806 (PDF, 957KB) ) Representing the District at a public meeting or public hearing of another public agency when that agency is considering business that involves the District Speaking for the District at public events and community meetings, including ceremonial functions of other agencies Representing the District at professional, technical, and trade association meetings and conferences Taking part in organized educational activities, i My Account | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home / Businesses / My Account My Account Start or Stop Service Apply to start or stop service with Dublin San Ramon Services District. Understanding Your Bill Learn more about the individual charges on your Dublin San Ramon Services District bill. Water Bill Calculator for Non-Residential Properties Use our online calculator to estimate the next water bill for your business, non-profit, school, or HOA common area. Payment Options View bill payment options and learn how to sign up for AutoPay or paperless billing. Non-Residential Rates & Fees View rates for water service, wastewater service, and miscellaneous fees. AquaHawk Customer Portal The AquaHawk Customer Portal is a free online tool that provides 24/7 access to your water usage. Sign up today to see your property's water usage hour-by-hour. Back to top Main Address 7051 Dublin Blvd. Dublin, CA 94568 View on Map Monday - Friday, 08:00 AM - 04:00 PM (closed 12:00 - 01:00 PM) Contact Us Phone: (925) 828-0515 Monday - Friday, 09:00 AM - 04:00 PM Email Us Share & Connect Facebook X YouTube LinkedIn Nextdoor Sign up for our Newsletter Privacy Policy  | Accessibility  | Sitemap © 2026 Dublin San Ramon Services District |  Powered by Granicus District Policies | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home / About Us / About the District / District Policies   In This Section About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Calendar Financial Information Plans & Studies News Careers Contact Us District Policies The Board of Directors adopts District policies establishing the District’s course of action as required by law, the District Code, regulations, District contracts, or at the sole prerogative of the Board. A policy provides a basis for consistent decision-making to guide and determine present and future decisions. A policy is also used to establish rules of conduct for the Board on matters related to District business.  Policies are reviewed on a regular basis and can be modified or rescinded at any time by the Board. Policies differ from the procedures, directives, rules, and similar documents issued by the General Manager and administered by staff in support of District policies. See the table below to review current District policies as adopted by the Board. For more information, contact District Secretary Nicole Genzale at (925) 828-0515 . 100 Board Business Name Number Approval Date Board Minutes (PDF, 125KB) P100-19-1 Jul 16, 2019 Candidate's Statement Cost (PDF, 174KB) P100-24-2 Apr 7, 2020 Casting District Ballots (PDF, 139KB) P100-22-4 Sep 20, 2022 Director Compensable Activities (PDF, 216KB) P100-25-2 May 6, 2025 Director Travel and Expenses (PDF, 178KB) P100-22-6 Dec 6, 2022 District Election Dates (PDF, 119KB) P100-24-1 Jan 20, 1987 Guidelines for Conducting District Business (PDF, 694KB) P100-22-3 Aug 2, 2022 Legislative and Regulatory Advocacy (PDF, 143KB) P100-24-5 June 4, 2024 Proposition 218 Written Protests, Written Objections, and Exhaustion of Administrative Remedies (PDF, 254KB) P100-26-1 Jan 20, 2026 Risk Management for Agreements and Claims (PDF, 145KB) P100-25-1 Apr 1, 2025 Rotation of Joint Powers Agency Board Officers (PDF, 119KB) P100-24-4 May 21, 2024 Selection and Rotation of Board Officers Policy (PDF, 119KB) P100-24-3 May 21, 2024 200 General Name Number Approval Date Construction Project Acceptance by General Manager (PDF, 174KB) P200-23-3 Aug 7, 2018 District Participation in Charitable Events & Community Service Activities (PDF, 135KB) P200-23-4 Sep 5, 2023 Records Retention (PDF, 721KB) P200-23-1 Jun 6, 2023 Social Media (PDF, 169KB) P200-24-1 Oct 1, 2024 Ticket Distribution (PDF, 139KB) P200-23-2 Nov 5, 2019 300 Operations Name Number Approval Date Emergency Response Plan (ERP) (PDF, 120KB) P300-25-1 Sep 15, 2020 Energy (PDF, 236KB) P300-24-1 Feb 20, 2024 Water Recycling (PDF, 138KB) P300-24-2 Sep 17, 2024 Water Resiliency (PDF, 138KB) P300-25-2 Aug 5, 2025 400 Finance Name Number Approval Date Apportioning Planning Costs (PDF, 117KB) P400-22-1 May 15, 2018 Budget Accountability (PDF, 144KB) P400-24-2 July 16, 2024 Capital Assets (PDF, 126KB) P400-24-1 July 16, 2024 Capital Financing and Debt Management (PDF, 169KB) P400-24-5 Oct 15, 2024 Consolidated Water Enterprise Fund (PDF, 164KB) P400-23-3 Apr 16, 2019 Discontinuation of Residential Water Service for Nonpayment (PDF, 198KB) View Discontinuation Policy translations here P400-25-3 Sep 7, 2021 Financial Reserves (PDF, 154KB) P400-24-6 Nov 19, 2024 Investment (PDF, 217KB) P400-26-1 Feb 3, 2026 Project Cost Allocation (PDF, 144KB) P400-24-4 Oct 20, 2009 Rate Policies and Guidelines (PDF, 140KB) P400-24-3 July 16, 2024 Surplus Personal Property (PDF, 161KB) P400-24-8 Dec 17, 2024 Utility Billing Leak Adjustments (PDF, 144KB) P400-23-1 Feb 7, 2023 600 Service Name Number Approval Date Annexation and Utility Extension (PDF, 150KB) P600-23-1 May 4, 2010 Use of Onsite Wastewater Treatment Systems (PDF, 145KB) P600-22-1 Mar 21, 2017 700 Personnel Name Number Approval Date District Environmental, Health, and Safety Programs (PDF, 113KB) P700-22-5 Aug 16, 2022 Drug Free Workplace (PDF, 124KB) P700-23-1 Sep 20, 2011 Employee Recognition Programs (PDF, 115KB) P700-22-1 May 7, 2013 Fraud in the Workplace (PDF, 117KB) P700-22-2 Sep 18, 2018 Inspections for Prohibited Materials and District Property (PDF, 119KB) P700-23-2 Dec 18, 2007 New/Revised Job Classifications and Salary (PDF, 120KB) P700-22-3 Aug 19, 2014 Prohibition Against Harassment, Discrimination and Retaliation (PDF, 114KB) P700-24-1 Oct 1, 2024 Relations (PDF, 138KB) P700-23-3 Dec 18, 2007 Salary Plan (PDF, 119KB) P700-23-4 Nov 15, 2011 Staff Organization (PDF, 116KB) P700-22-4 Nov 1, 2005 Back to top Main Address 7051 Dublin Blvd. Dublin, CA 94568 View on Map Monday - Friday, 08:00 AM - 04:00 PM (closed 12:00 Water Service | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home / Residents / Water Service Water Service Water Conservation Water conservation is a way of life in the Tri-Valley. Access information on water-saving rebates, tips, and the AquaHawk customer portal. Water Quality Your drinking water meets or exceeds all State and Federal water quality standards. Learn more about how your water quality is tested and monitored. Water Service Line Responsibility Experiencing issues with your home's water line? Learn about water pipeline responsibility and when to call Dublin San Ramon Services District. Emergency Preparedness Natural disasters or man-made crises can interrupt water and wastewater service without warning. Learn how to prepare your household for emergencies. Backflow Requirements The District requires the use of backflow prevention devices at certain types of facilities to prevent the contamination of the water supply. Back to top Main Address 7051 Dublin Blvd. Dublin, CA 94568 View on Map Monday - Friday, 08:00 AM - 04:00 PM (closed 12:00 - 01:00 PM) Contact Us Phone: (925) 828-0515 Monday - Friday, 09:00 AM - 04:00 PM Email Us Share & Connect Facebook X YouTube LinkedIn Nextdoor Sign up for our Newsletter Privacy Policy  | Accessibility  | Sitemap © 2026 Dublin San Ramon Services District |  Powered by Granicus Home | Dublin San Ramon Services District --> opens in new tab or window Skip to main content Quick Links Report an Emergency AquaHawk Login Permit Portal Pay my Bill English (United States) Select this as your preferred language Chinese (Simplified) Select this as your preferred language Chinese (Traditional) Select this as your preferred language Hindi Select this as your preferred language Korean Select this as your preferred language Spanish Select this as your preferred language Tagalog (Filipino) Select this as your preferred language Vietnamese Select this as your preferred language Select a language to translate to English (United States) Select this as your preferred language Chinese (Simplified) Select this as your preferred language Chinese (Traditional) Select this as your preferred language Hindi Select this as your preferred language Korean Select this as your preferred language Spanish Select this as your preferred language Tagalog (Filipino) Select this as your preferred language Vietnamese Select this as your preferred language Open side Menu Open Search Search Residents My Account Start or Stop Service Payment Options AquaHawk Customer Portal Understanding Your Bill Water Bill Calculator for Residential Properties Leaks & High Water Bills Low-Income Assistance Program Residential Rates & Fees Delinquent Accounts Water Service Water Conservation Water Quality Water Service Line Responsibility Emergency Preparedness Backflow Requirements Wastewater Service Sewer Lateral Responsibility What Not to Flush Taking Care of Your Sewer Lateral Draining Your Pool or Spa Educational Programs Citizens Water Academy Request a Speaker Wastewater Treatment Plant Tours Lesson Plans Science & Engineering Fairs Zone 7 Water Academy Businesses My Account Start or Stop Service Understanding Your Bill Water Bill Calculator for Non-Residential Properties Payment Options Non-Residential Rates & Fees AquaHawk Customer Portal Water Customers Water Conservation Water Quality Backflow Testing Backflow Requirements Recycled Water Customers Recycled Water Guidelines and Requirements Recycled Water Self-Monitoring Report Recycled Water Quality Data Suitable Plants for Recycled Water Irrigation Pretreatment and Pollution Prevention Programs Industrial Pretreatment Waste Haulers Food Services Dental Offices Auto Facilities Plumbers Construction & Contracts Procurement & Contracts Bid Opportunities Bid Results Consultant Registration District Construction Environmental Review (CEQA) Master Plans Capital Improvement Budget Permits & Plan Reviews Apply for Permit Frequently Asked Questions Service Area Standard Procedures, Specifications, and Drawings Development Requirements Development Forms Construction Hydrant Meters Development & Misc Engineering Fees Working in our Service Area Construction Hydrant Meters Commercial Recycled Water Fill Station Standard Procedures, Specifications, and Drawings Recycled Water Guidelines and Requirements Waste Haulers Plumbers About Us About the District Service Area District Organization District Management Strategic Plan District Code District Policies Public Notices Board of Directors Director Biographies Agendas & Minutes Participating in Meetings Elections Division Election Boundaries District Policies Calendar Financial Information Financial Documents Rates & Fees Financial Policies Financial Transactions Reports Government Compensation in California Plans & Studies Water Quality Reports Master Plans Water Supply & Reliability Plans Sewer System Management Plans News Pipeline Newsletter eNotifications Latest News Bill Inserts Careers Open Positions Job Classifications Hiring Process People Behind the Pipes Salaries & Benefits MOUs & Employment Contracts District Organization Contact Us Public Records Act Requests Odor Control Hotline Home Lawn Conversion Rebates Ditch the grass! Apply for a rebate to transition your yard from a thirsty lawn to a beautiful, low-water landscape. Receive up to $3,000 for residential and $20,000 for commercial properties. Smart Irrigation Controller Rebates Outdated sprinkler controllers are not the vibe. Apply for a rebate towards a new "smart" irrigation controller that automatically adjusts watering schedules based on weather reports. Your Water Use at Your Fingertips The AquaHawk Customer Portal is a free online tool that provides 24/7 access to your water usage. Create an account to see your property's water usage hour-by-hour and set leak alerts. Learn about your Water Quality Your drinking water meets or exceeds all State and Federal water quality standards. Learn more about how Dublin San Ramon Services District ensures your water quality. DSRSD Celebrates National Public Works Week From May 17 to May 23, Dublin San Ramon Services District (DSRSD) is joining thousands of communities across the country in celebration of National Public Works Week, an annual recognition of the professionals who design, operate, and maintain the infrastructure known as “public works.” Pay My Bill My Water Use Start / Stop Service Water Quality Permits & Plan Reviews Bid Opportunities Report a Problem Agendas & Minutes Portal Find Your Service Information Dublin San Ramon Services District provides drinking water, wastewater, and recycled water services to portions of the Tri-Valley. Explore which services we provide to you. Service Area --> GranicusTestGISWidget_11262025%201.html"> --> News DSRSD Celebrates National Public Works Week Published on May 15, 2026 From May 17 to May 23, Dublin San Ramon Services District (DSRSD) is joining thousands of communities across the country in celebration of National Public Works Week. DSRSD Welcomes New Senior Management Team Members Published on April 14, 2026 Dublin San Ramon Services District (DSRSD) is pleased to introduce two new members of its senior management team: Assistant General Manager Jon Wunderlich and Finance Director Jayden Sangha. DSRSD Now Accepting Applications for the 2026 Citizens Water Academy Published on March 04, 2026 Dublin San Ramon Services District (DSRSD) is inviting community members who live or work in DSRSD’s service area to apply for th