◈ Homepage — https://www.mcwd.org/Phone: (831) 384-6131 Or (831) 883-5900 (Customer Service & 24-Hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Signup or Login to Payment Portal Governance Water Quality Water & Wastewater Customer Service Save Water, Save Money Projects & Engineering Contacts New Customer Account Portal And Bill Pay Available Click For More Info Current accounts and bill pay WILL NOT transfer. We apologize for any inconvenience. Please Create A New Online Account. Does Your Accessory Dwelling Unit Require A New Water Service? aka granny units, in-law apartments, second units View Or Download ADU Fact Sheet ADUs must have all features required in a standard residence. Get the PDF. Now Is The Perfect Time To Rethink Your Landscaping significantly reduce outdoor watering Incentive Programs Generous Rebates Water efficient landscapes are an attractive alternative to grass lawns. Simple Practices To Save Water During The Drought maximize your household water use efficiency Rebate Programs Retrofit Rebates Low-flow toilets, hot-water pumps ... clothes washers too. Assistance With Your   Water Bill Is Coming Soon!   Click for More Program Information Reports of People With False Water Quality Information Seeking to Sell Water Filtration Devices We have received reports that individuals are going door-to-door claiming that your tap water is unsafe and offering to sell water filtration systems. Our state-certified water quality professionals work around the clock, conducting over 2,000 tests yearly to ensure your water meets all quality standards. These tests are performed by independent, state-certified laboratories and are automatically reported to the state. You can trust the quality of your water. You may want to be cautious about anyone who asks to enter your home and test your water. Marina Coast Water District (MCWD) employees will never ask to enter your home to sample or examine your water without your prior knowledge or request. If you want to confirm that someone at your door is from MCWD, please call our office at (831) 384-6131 for verification. Your safety and the quality of our water supply are our top priorities. For more information, please: View this brief document on how we ensure quality water, Visit the Water Quality page, view our annual water quality report (CCR), or contact customer service at (831) 384-6131. WE MOVED — JUNE 9, 2025 Our Customer Service team has moved to MCWD's main office at the Imjin Office Park, 920 2nd Avenue, Suite B. View details Our Community Depends On Groundwater. It Is Our Job To Protect This Vital Resource. Click For More Info New Customer Account Portal And Bill Pay Available Click For More Info Current accounts and bill pay WILL NOT transfer. We apologize for any inconvenience. Please Create A New Online Account. Does Your Accessory Dwelling Unit Require A New Water Service? aka granny units, in-law apartments, second units View Or Download ADU Fact Sheet ADUs must have all features required in a standard residence. Get the PDF. Now Is The Perfect Time To Rethink Your Landscaping significantly reduce outdoor watering Incentive Programs Generous Rebates Water efficient landscapes are an attractive alternative to grass lawns. Simple Practices To Save Water During The Drought maximize your household water use efficiency Rebate Programs Retrofit Rebates Low-flow toilets, hot-water pumps ... clothes washers too. Assistance With Your   Water Bill Is Coming Soon!   Click for More Program Information Reports of People With False Water Quality Information Seeking to Sell Water Filtration Devices We have received reports that individuals are going door-to-door claiming that your tap water is unsafe and offering to sell water filtration systems. Our state-certified water quality professionals work around the clock, conducting over 2,000 tests yearly to ensure your water meets all quality standards. These tests are performed by independent, state-certified laboratories and are automatically reported to the state. You can trust the quality of your water. You may want to be cautious about anyone who asks to enter your home and test your water. Marina Coast Water District (MCWD) employees will never ask to enter your home to sample or examine your water without your prior knowledge or request. If you want to confirm that someone at your door is from MCWD, please call our office at (831) 384-6131 for verification. Your safety and the quality of our water supply are our top priorities. For more information, please: View this brief document on how we ensure quality water, Visit the Water Quality page, view our annual water quality report (CCR), or contact customer service at (831) 384-6131. WE MOVED — JUNE 9, 2025 Our Customer Service team has moved to MCWD's main office at the Imjin Office Park, 920 2nd Avenue, Suite B. View details Our Community Depends On Groundwater. It Is Our Job To Protect This Vital Resource. Click For More Info ‹ › Customer Service Payment Center Remains Open During Construction. A construction project is currently impacting the District's parking lot. The Payment Center remains open during normal business hours, and we're here to serve you. Customers may park in any available space in the area. Construction is expected to be complete by early/mid-May. Check Out the New Quick Guide on How to Read Your Bill It provides easy-to-read information about your account, usage, and charges, as shown on your utility bill. Click the image for full details. Sign up for the Online Bill Pay Portal Access paperless billing, view your bill online, make one-time payments, set up recurring payments. Signup or Login Start or Stop Water Service Online For convenience, you can initiate new water service or discontinue existing service online. Get Started Explore Careers at MCWD View the latest openings, download an application, and explore full descriptions of all positions. Explore More Exceptional Quality Diligent monitoring ensures your water meets all Federal and State drinking water standards. More Info During a Drought MCWD's Water Shortage Contingency Plan outlines how things change during a drought. View The Plan Conserve & Save Numerous rebates are available when you participate in our Landscape Incentive Program. Learn More New & Updated District Earns Distinguished Budget Award for Outstanding Financial Stewardship. View as PDF Notice of Availability/Notice of Intent to Adopt a Mitagated Negative Declaration Glorya Jean Tate Park Lift Station Project. View or download the PDFs: Tate Lift NOA-NOI and MCWD Tate Lift Station Public Review Draft IS 09-04-2025 Notice of Availability/Notice of Intent to Adopt a Mitagated Negative Declaration B2 Reservoir Project. View or download the PDFs: B2 Reservoir NOA-NOI and Public Draft IS MCWD Tank B2_8-27-25_Combined_Accessibile. Construction Notice: New Water Pipeline on Inter-Garrison Road. MCWD is installing a new water pipeline to improve the reliability and redundancy of the East Garrison portion of the MCWD water system. The current pipeline will stay in place as an emergency backup to enhance system reliability. For information, visit our Construction Updates page. Current Board Meeting May 18 Regular Board / Groundwater Sustainability Agency Meeting Agenda | Complete Packet View All Board & Committee Agendas & Minutes Subscribe to receive Public Meetings Notifications. If you have any questions or need help, call us Mon - Fri, 8:00 am to 5:00 pm (831) 384-6131 or (831) 883-5900. Our offices will be closed every other Friday effective January 7, 2022. Click Here For More Details. More Contacts Watch Our Video! About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Popular Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 Get Directions © 2025 MCWD. All Rights Reserved. | Privacy Notice Facebook Twitter Instagram ◈ Interior Pages — 10 pages crawledWater Service System Violations : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) Water Service Systems Violations Sustainability Plan Updates Your Feedback Welcome Report water waste report Receive conservation tips and news directly in your inbox. subscribe Water Service System Violation Chapter 3.36 of the Marina Coast Water District (MCWD) Codes and Ordinances Title 3 provides for administrative penalties for water theft and hydrant meter damage, and other observations. A copy of the Code can be found at https://www.mcwd.org/governance_codes.html , or by calling MCWD Customer Services at (831) 384-6131 or (831) 883-5900. Public Disclosure Requirements Customers should be aware that under the California Public Records Act (Section 6254.16(d) of Government Code 6250, et seq.) MCWD is required to release the name, home address and water use data of customers using water in violation of MCWD's regulations and ordinance if that data is requested pursuant to a Public Records Act request. The relevant section is Government Code Section 6254.16(d) of the Public Records Act. If MCWD receives a valid public records request for information about violations of its water theft penalty ordinance, MCWD will comply and the media may publish that information. MCWD understands customers' concerns about their private information and will only release information which is required to be released by law. MCWD takes customer privacy very seriously and has a practice of never voluntarily releasing customer information to a third party unless required by law. Ordinance Enforcement Violating MCWD's water theft ordinance is a misdemeanor in accordance with California Water Code section 377 and MCWD has the option to take enforcement actions. If the violation is not corrected by the deadline stated in this notice, the District may take one or more of the following actions: Issue additional written notices Refuse to initiate water service Terminate existing water service Abate the violation as a public nuisance Impose a use fee equal to four times the regular water rate for each unit (hcf) of water estimated to be wasted Appeal a Water Theft Penalty If you wish to appeal this penalty, please fill out the appeal form (below) and follow these guidelines: Please include photos or other evidence supporting your appeal. The appeal must be signed and dated by the appellant/account holder. Incomplete or unreadable appeals will be denied. Your appeal must be post-marked within 15 calendar days of the date of the District's Notice of Violation. You will receive a response from the District within 30 days of the District's receipt of your appeal. Appeal must be mailed. Emails or faxes are not accepted. Download and Complete the Water Service System Violation Notice Appeal Form PDF Mail appeal to: MCWD Water Theft Penalty Ordinance Appeals c/o MCWD Customer Services Division 920 2nd Avenue, Suite B, Marina, CA 93933 About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram Additional Conservation Resources : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) Additional Conservation Resources Nurseries With Low-water-use & Native Plants San Marcos Growers , in Santa Barbara, is a wholesale plant nursery that grows plants appropriate to the California mediterranean climate, The website offers information for all gardeners about more than 1,500 different plants. Native Sons is a wholesale nursery that provides perennials, grasses, and shrubs that flourish in our climate. The web site offers information on the nursery's offerings as well as an extensive resources section and a locator to find Native Sons offerings locally Las Pilitas Nursery in Santa Margarita grows California native plants. The web site was developed from the nursery's catalog, "Manual of California Native Plants," into 5000 pages of pictures and information. Phone, fax, and online orders available. Central Coast Wilds nursery, located in Santa Cruz, is a wholesale and retail native plant nursery that that grows watershed specific native plants for habitat restoration and ecological landscape projects of all sizes. Their team has broad experience in ecological soil and pest management, integrated water management, invasive plant control and watershed restoration. Other Water Conservation Resources 100 Water Saving Tips Save Our Water is a statewide program that provides ideas and inspiration for permanently reducing water use – regardless of whether California is in a drought. Visit the Water-Wise Gardening in Monterey County web site and use the interactive program to help you create your own water-wise landscape. Features include design ideas, photo galleries, plant lists, irrigation tips, and more! Plants were selected specifically for the Monterey County. Water Awareness Committee of Monterey County offers programs for the community, students and water-industry members throughout the County, including classroom conservation and pollution prevention presentations, seminars for consumers and water-supply companies, water tours, and publications. WAC also coordinates events during May to celebrate Water Awareness Month WaterWiser provides news, information, research results, discussion forums, references, calendar of events, searchable information databases, and other resources primarily targeted to water conservation professionals, but freely accessible to others. The Alliance for Water Efficiency Resource Library offers on-line resources on water conservation and efficiency. The Home Water Works quick and easy Water Calculator shows you which water uses in your home are efficient and which are not and offers simple conservation tips that save water and energy. Water Cycle Glossary of Terms provides definitions of many important water supply terms. About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram Customer Service Office Has Moved : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) Customer Service Office Has Moved Home Customer Service Move English Español WE MOVED JUNE 9, 2025 Our Utility Billing/Customer Service Office Has Relocated! Our Customer Service team has moved to MCWD's main office at the Imjin Office Park, 920 2nd Avenue, Suite B. This newly upgraded location aims to enhance accessibility and provide better support for all our customers. Services continue to be available 24/7 via our online customer portal, and our phone number and email address remain the same. The move benefits in-person customer assistance by providing: A convenient and centralized location Upgraded facilities and infrastructure Proximity to all other departments Enhanced service efficiency NOS MUDAMOS EL 9 DE JUNIO DE 2025 ¡Nuestra oficina de facturación de servicios públicos y servicio al cliente se ha mudado! Nuestro equipo de Atención al Cliente se ha trasladado a la oficina principal de MCWD en Imjin Office Park, 920 2nd Avenue, Suite B. Esta nueva ubicación busca mejorar la accesibilidad y brindar un mejor soporte a todos nuestros clientes. Los servicios siguen disponibles las 24 horas, los 7 días de la semana, a través de nuestro portal en línea para clientes, y nuestro número de teléfono y correo electrónico siguen siendo los mismos. Esta mudanza facilita la atención al cliente en persona, ya que ofrece: Una ubicación cómoda y centralizada Instalaciones e infraestructuras mejoradas Cercanía a todos los demás departamentos Mejora en la eficiencia del servicio About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram Hot Water Recirculation Pump Rebates : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) Hot Water Recirculation Pump Rebates NOTICE: To receive rebates for hot water recirculation pump retrofits, you must get must preapproval. Please call our Water Conservation Specialist at (831) 384-6131 or (831) 883-5900 for preapproval of your hot water recirculation pump installation project. MCWD Customers are eligible for rebates when retrofitting a hot water system to include a recirculation pump. Hot water system modifications can help lower water use in your home by reducing the amount of water sent to waste while waiting for hot water to arrive at your faucet or showerhead. Rebate Amounts The District will provide a rebate for the retrofitting of a hot water system to include a recirculation pump, equal to the purchase price of the pump and materials up to $250. Rebate Procedure The property owner must complete the Hot Water Recirculation Rebate Application and complete the following steps to be eligible for a rebate: The applicant must complete a pre-construction Water Use Survey and receive initial project approval from the District representative before construction. The applicant must complete the retrofit work within 60 days; otherwise the program application will be rejected. Once the project is completed, the applicant must schedule a follow-up site inspection with the District to verify the installation of the recirculation pump, timer, and thermostat. The applicant must provide the District representative with the original itemized receipts for the recirculation pump and any associated materials. Pump Requirements To be eligible for the rebate, all hot water recirculation systems must have a pump with a timer and thermostat regulating the recirculation pump hours and water temperature; or there must be a demand control system installed. See Application form . page 2 for more details. About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram Resolutions : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) MCWD Resolutions To filter the records by year, use the "Search or Filter Records" box; for example, type "2016-" to view only 2016 resolutions. Or, to view only GSA resolutions, type "gsa" in the box. If you do a lot of sorting and wish to return to the original display, refresh your browser. About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram Videos : Marina Coast Water District --> phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) Videos Ways to Pay Your Water Bill Employment Opportunities Conservation Tips & Rebates Attend a Public Meeting View MCWD Codes & Ordinances View MCWD Resolutions Make a Public Records Request Report water waste report Receive conservation tips and news directly in your inbox. subscribe MCWD "SAFE" Program for Furloughed Government Workers News Coverage on KSBW Action News 8, October 8, 2025. Will open in a new tab or browser window.   How to Sign Up for an Online Bill Payment Account   "I'm Water" Conservation Video watch our video!       Hydrostratigraphy and Water Quality in the Northern Salinas Valley Download the Presentation   Recycled water pipeline being constructed from Marina to Seaside (Offsite at KSBW.com) Citizens 4 Just Water Forum on Problems with Cal Am's Proposed Desal — Keith Van Der Maaten and Q&A State-of-the-Art Technology Finds More Freshwater Underground in Marina View the video at KSBW 8 News Channel website. Stanford Earth's Rosemary Knight on mapping underground freshwater resources and forecasting saltwater intrusion Download the Presentation   Securing Our Water Supply Download the Presentation   Graphic Illustration of the AEM Survey of the Salinas Valley Download the Presentation   About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram MCWD Cares : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) MCWD Cares QUICK LINKS Ways to Pay Your Water Bill Attend a Public Meeting Save Water & Money With a Free Water-Saving Checkup Learn How MCWD Keeps Your Drinking Water Safe View Current Employment Openings Make a Public Records Request STAY INFORMED Subscribe to MCWD eNews for Conservation Tips, District News, and Current Events Assistance With Your Water Bill Is Coming Soon! MCWD CARES is a Marina Coast Water District (MCWD) program to help income-qualified customers manage their water bills. If you are an MCWD customer at or below 200% of the federal poverty guidelines, you may be eligible to save up to $250 a year on your water bill. How to Apply All applications go through Dollar Energy Fund — MCWD does not process applications directly. Primary application enrollment runs May–June, then November–December if funds remain. Enrollment Will Open in May. The Exact Date Enrollment Starts Will Be Announced Soon, Along with Contact Information. Frequently Asked Questions Is this program available in Spanish? Yes, information about the CARES Program is available by clicking the translation button at the top left of this page. ¿Este programa está disponible en español? Sí, hay información sobre el Programa CARES disponible haciendo clic en el botón de traducción en la parte superior izquierda de esta página. Is my personal information safe? Dollar Energy Fund is a trusted nonprofit organization. Your information is used only to verify eligibility for this program. I applied — what happens next? Dollar Energy Fund will review your application and notify you of your status. If approved, the credit will be applied automatically to your MCWD bill. Grants are dispersed on a first come, first served basis to eligible applicants while funding is available. How do I know if I qualify? You may be eligible if you: Are a Marina Coast Water District water customer Have a household income at or below 200% of the federal poverty guidelines Have an account in good standing (no balance more than 30 days past due) Contact Dollar Energy Fund at the links and numbers above to confirm your eligibility. About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Popular Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram State Water Use Restrictions : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) State Water-Use Restrictions Water Conservation is a permanent fact of life for California residents. Even in the absence of drought emergencies, there exist permanent State- and District-level water restrictions that are in effect all year. Mandated California Water-Use Restrictions for Commercial and Public Services The following State water use restrictions are mandated by California law apply to commercial and public services and include: Hotels and motels shall clearly offer guests a limited linen/towel exchange program. (see Placards for Business page) Restaurants shall not serve water to customers unless requested. (see Placards for Business page) Irrigation of ornamental turf in roadway medians and parkway strips is prohibited. Note: Restrictions don't apply to recycled water. Marina County Water District's Mandatory Water-Use Restrictions MCWD has the following mandatory water use restrictions for customers that remain in effect at all times: Water cannot be run unattended or to waste. Irrigation is only allowed before 10:00 a.m. and after 5:00 p.m. No irrigating landscapes at any time during or 48 hours after a rainfall event. Do not use potable (drinking) water to clean driveways, sidewalks, or other hard surfaced areas, except where necessary to protect public health or safety If you use a hose for washing buildings or vehicles it must have an automatic shutoff valve. Do not use potable water in fountains, unless the water recirculates. Plumbing and irrigation leaks, breaks, or defects shall be repaired within 72 hours. Public entities must display signs promoting water conservation. Restaurants shall not serve water to customers unless requested. Note, these restrictions do not apply to recycled or other non-potable water. MCWD Stage 1 Irrigation-Use Restrictions — Highly recommended To achieve Marina Coast Water District Stage 1 goals (to achieve 10% reduction compared to 2020 baseline), customers are asked to practice the following voluntary irrigation practices: Only apply irrigation water as needed (see the MCWD Landscape Watering Guides ) for easy water saving tips Eliminate or limit irrigation of turf to only two days per week or less. Limit irrigation of plants, shrubs and ground covers to no more than two days per week. For more Information: Review the District's Water Conservation Ordinance and Water Shortage Contingency Plan . Visit Drought.CA.Gov to learn more about how to prevent water waste or how California is dealing with the effects of the drought. Visit Save Our Water to learn more about the importance of water conservation in California. About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram Water Sources : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) Water Sources Sustainability Plan Updates Your Feedback Welcome Report water waste report Receive conservation tips and news directly in your inbox. subscribe Our Commitment to Meeting Long-Term Water Supply Needs Water to Meet Current Customer Needs. The District has ample water to meet current customer needs and continues to collaborate with our neighbors to ensure reliable water supplies for the District and the region. Planning for a Secure, Sustainable Supply Marina Coast Water District maintains and periodically updates its water resources strategy to identify supply reliability and security challenges, long-term water needs, and optimum future sources of supply. The evolving water resource strategy considers new information and changing conditions, such as: Water to Meet Low-Income Housing Requirements. The State has mandated new low-income housing requirements through the Regional Housing Needs Allocation (RHNA), and these new units will increase water demand within the District's service area and throughout the region. Water to Meet Planned and Approved Growth. The District provides water for 10 land use jurisdictions within its service area and MCWD is obligated to provide water as available to meet approved land use planning projections. Water to Maintain and Protect the Groundwater Basin. Marina Coast Water District is the designated Groundwater Sustainability Agency for the Monterey Subbasin, part of the Salinas Valley Groundwater Basin. The District collaborates with the Salinas Valley Basin Groundwater Sustainability Agency to manage the two Subareas within the Monterey Subbasin. The District is responsible for the sustainable management of the Marina Subbasin, including actions to mitigate over-pumping and seawater intrusion. Water to Ensure Water Security in the Face of Climate Change. Climate change will lead to increasingly extreme weather, both drought and flood. Higher temperatures will increase the water needed by plants and landscapes. Rising ocean levels may increase seawater intrusion into the Groundwater Basin unless mitigations are put in place. An adaptive management strategy that includes multiple source options and management techniqes will enhance supply reliability and security. MCWD's Water Supply Portfolio To meet long-term water needs, the District maintains and is working to enhance a portfolio of water sources to ensure there is always enough water to meet customer and environmental needs. In addition to the sources listed below, there may be other sources identified in the future that could be added to the portfolio. Groundwater Provides Our Primary Water Source. MCWD's primary water source is the Monterey Subbasin of the Salinas Valley Groundwater Basin, which supplies many other communities beyond our service area. The groundwater Basin is carefully managed to ensure long-term sustainability. Groundwater from wells is disinfected to ensure that drinking water is always clean and safe. Recycled Water is an Important Supplemental Source that Frees Up Potable Supplies for Other Uses. MCWD is a partner in the Regional Advanced Purified Recycled Water Treatment Plant (RTP). The District currently delivers 132 million gallons per year of recycled water to Seaside through the District's dedicated recycled water pipelines for use on the City's Blackhorse and Bayonet golf courses. The District owns additional recycled water capacity to meet growing needs as the City develops. MCWD's Reservation Road Ocean Water Desalination Plant is Being Refurbished. MCWD's Reservation Road desalination treatment plant was placed into operation in January 1996 and operated for seven years. Since then, the plant has been on standby. Over time, technology has improved significantly, and the District is refitting and refurbishing the plant in preparation for placing it back online in 2025. Refitting and restarting an existing desalination plant makes cost-efficient use of existing facilities and will provide water that meets the water needs of several cities and communities with the District. Evaluating Building A New Brackish Water Desalination Plant at Armstrong Ranch. Brackish water is less salty than seawater but more salty than fresh water. It often occurs inland from the ocean where freshwater and seawater mix. Marina Coast Water District owns property within Armstrong Ranch, adjoining the existing Monterey One Water advanced recycled water treatment facilities where brackish water is located. The Armstrong Ranch Brackish Water Treatment and Testing Facility is planned to be constructed in two phases. Phase 1 will include building a pilot facility to produce a new potable water supply in 2025. Phase 2 will investigate alternative treatment technologies and strategies to optimize potable water production. MCWD plans to maintain the pilot testing facility as a research site and make it available to the industry for future technology and operational research and testing. The District's Water Supply Plan aligns with state strategies designed to encourage new technologies that convert the ocean supply to potable water, including: Governor's Water Supply Strategy – Adapting to a Hotter, Drier Future. State Water Resilience Portfolio (N-10-9). Ocean Plan Amendment. Coastal Commission's Sea Level Rise Policy Guidance that preferences small, decentralized desal plants. Water Supply and Quality Are Managed by the Operations and Maintenance Department The Operations and Maintenance department operates and maintains the District's water, wastewater, and recycled water systems and the District's fleet and buildings. The department is staffed with 20 full-time positions, which handle all aspects of the District's conveyance systems. In addition, the department performs installation, repairs, or replacement of water, sewer, or recycled water infrastructure within the District's service area. The department is also responsible for all regulatory compliance and works closely with numerous local, State, and Federal regulators. The department is staffed and ready to respond to any situation 24 hours a day, seven days a week. Should you have an emerg Rainwater Catchment Rebates : Marina Coast Water District phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Office hours: 8am - 5pm, Mon - Fri, except every other Fri (telephone only). View the Fri office closure schedule (PDF). Governance About MCWD Public Meetings Meet the Board Enterprise System Catalog Links to Other Agencies MCWD LAFCO Map PDF Codes & Ordinances Resolutions Financials Annexation Strategic Plan Water Quality Water & Wastewater About MCWDGSA Water Sources Cross Connection Control / Backflow Wastewater Recycled Water Groundwater Sustainability Plan Documents Fact Sheet (PDF) Consumer Confidence Report Public Health Goal Report Year in Review Consumption Reports Feedback Form Report Water Waste Water Violations Customer Service We Moved in 2025 Ways to Pay Your Bill How to Read Your Bill Start or Stop Service Financial Assistance Resources For Bay View Customers Employment Opportunities Frequently Asked Questions Forms & Documents eNewsletter & Archives Press & Notices Videos Save Water, Save Money Rebates & Incentives All Rebates & Incentives Toilet & Clothes Washer Rebates Recirculation Pump Rebates Landscape Rebates Rainwater Catchment Rebates Water-saving Resources Quick Tips & Principles Landscaping Principles & Guides Educational Games & Activities Other Conservation Resources State Requirements Water Use Restrictions State Conservation Certificate for New Owners Placards for Business Free Water-Saving Checkup Projects & Engineering Open Projects & Bids Forms & Documents Construction Updates Intermediate Reservoir Coating Contacts Phone: (831) 384-6131 or (831) 883-5900 (Customer Service & 24-hour Emergency) Hours: Mon-Thu & Every Other Fri 8am–5pm (Telephone Only ... see Fri Closure Info PDF ) Rainwater Catchment Rebates Rainwater catchment systems are a great way to offset your water consumption and have the potential to decrease your water bill. Rainwater catchment diverts and stores rainwater from rooftops for later use. Typical uses of rainwater include landscape irrigation, wash applications, ornamental pond and fountain filling, cooling tower make-up water, and toilet and urinal flushing. Customers can receive reimbursement for the purchase of materials and equipment associated with the initial installation or capacity expansion of a rainwater catchment system. Rainwater Catchment projects must be preapproved by the District before work may proceed. If not preapproved, the project will not be eligible for the incentive. Please call our Water Conservation Specialist at (831) 384-6131 or (831) 883-5900 for preapproval of your project. Rebate Amounts Rebate for Rainwater Catchment Projects, for both residential, multi-family, commercial, etc. include: $1 for each gallon of rainwater storage for the first 250 gallons Then $0.50 per gallon thereafter The maximum per customer of $1,375 for 2,500 gallons. Note: This can be done in phases with multiple applications. For example, if the initial project doesn't reach the maximus size, it's possible to later apply again to expand up to the 2,500 gallon maximum. Did You Know? Marina gets an average of 17 inches of rain per year. Utilizing a 1,500 square-foot roof in Marina would yield approximately 15,938 gallons of water! Rainwater Catchment Components Gutters and Downspout The gutter collects water from the roof and channels it through the downspout. This will direct the water into the storage tank. Leaf Screens Maximize efficiency by installing leaf screens on your gutters. Screens will filter out debris like leaves and pine needles. Rain Barrels Storage tanks come in many different sizes and materials. To save even more water, consider installing multiple rain barrels. Distribution Device To drain the water from your rain barrel, a spigot or hose attachment is necessary. A stand can make access easier. Program Procedures Learn about the procedures, eligibility, and requirements and download the application: Rainwater Catchment Program Description (procedures, eligibility, & requirements) Rainwater Catchment Rebate Application (printable) Rainwater Catchment Rebate Application (fillable/interactive) About MCWD The District The GSA The Board Public Meetings Water Sources Water Quality Quick Links Bill Pay Employment Projects & Bids Conservation Forms & Documents Support Contacts FAQs Press & Announcements Videos Report Water Waste (831) 384-6131 or (831) 883-5900 Email: Visit Contacts Page 920 2nd Avenue, Suite B, Marina, CA 93933 get directions © 2025 MCWD. all rights reserved. | Privacy Notice facebook twitter instagram